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CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it
legacy Troubleshooting
Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it:   This only happens when setting up CKEditor using the following properties on...
Reindex icon is visible to all users
legacy Troubleshooting
Issue Reindexing icon is available on top of every page while reindexing for all the users irrespective of roles Environment Liferay DXP 7.2 Resolution This can be disabled for all users by blacklisting the...
Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled
legacy Troubleshooting
Issue Xuggler is enabled to play video and audio files. When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when...
Is Liferay compatible with macOS?
legacy
Issue Can I use Liferay DXP 7.2 with macOS?   Environment Liferay DXP 7.2   Resolution The compatibility matrix is made for production systems, however, developers can also use other operating systems with...
'getRealUserId is not a function' when upgrading to 7.3 u6+
legacy Troubleshooting
Issue When upgrading to 7.3 update 6+, some undesired behaviors occur and the console log shows the following error:  Uncaught TypeError: themeDisplay.getRealUserId is not a function Environment Liferay DXP 7.3 Update...
Comments on Workflow tasks
legacy
Issue Comments added when assigning, approving or rejecting a Workflow task, are not presented in the 'Comments' section of the Review/Workflow task page. My Workflow Task page: Comment to Approval: Review/Workflow...
Changes to preferences in one breadcrumb portlet are replicated in the other breadcrumb portlets
legacy Troubleshooting
Issue I added the breadcrumb portlet on two widget pages. When I change a preference for a portlet on one page, the same settings are replicated in the portlet on the second page. Environment Liferay DXP 7.2...
When working with Information Templates, can I access the Asset Entry Object?
legacy
Issue An 'Information Template' configured with Type: 'Asset' doesn't give access to the actual Asset Entry Object. Is there a way to access it? Environment DXP 7.4  Resolution At the time of writing, this is not a...
Cannot publish from Staging to Live from non-master nodes
legacy Troubleshooting
Issue When performing a Staging publication from a cluster node that is not the master, the publish operation is not executed and an exception is written to the log file: 2022-08-11 22:15:28.704 ERROR [[ACTIVE]...
Deploying Commerce Hotfix in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to deploy a Commerce hotfix in Liferay PaaS?...
Publications can be enabled on a remote live site
legacy Troubleshooting
Issue Publication can be enabled in a remote-live-staging setup on the remote-live site. Steps to Reproduce Set up 2 separate bundles configure them for remote live staging  On Staging Site, navigate to Global Menu...
Not able to remove row or column
legacy Troubleshooting
Issue Unable to remove a row or a column Step to reproduce: 1) Navigate to Forms 2) Add a Form 3) Add a grid field 4) Add three rows and columns 5) Try to remove a row or a column Expected Behavior: Users are able...
Resource and Global scopes tabs are not listing under oAuth2 administration scopes
legacy How To
Issue I not see the Resource and Global Sub-tabs under the Scopes tab on Oauth2 clients (in Control Panel/ OAuth2 Administration) Environment 7.3+ Resolution After https://issues.liferay.com/browse/LPS-105158 the scope...
The form exported data showing empty value for 'Select from list' field
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.0 2. Navigate to Content > Forms > Create a new data provider. 3. Data provider entries are: Name: Countries of the World URL:...
How to check the date of site creation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
LAR File Auto Deployment
legacy
Issue Is there any way to programmatically load LAR files out of the box? Environment All Liferay Versions Resolution At this time there is no out-of-the-box method for auto-deploying LAR files. LAR files cannot be...
Where is the option to view the layout where the web content is published?
legacy How To
Issue We are looking for a possibility to view the layout where the web content is published   Environment Liferay DXP 7.1   Resolution There is the following groovy script which can be executed via Server...
User Last Login Date Not Updating
legacy Troubleshooting
Issue We're observing that our user's loginDate and lastLoginDate are not updating correctly in the user table.   Environment DXP 7.1 DXP 7.2 DXP 7.3  Resolution 1) Set the following portal-ext property:    ...
A "processAction method not implemented" error is shown in the log
legacy Troubleshooting
Issue Many processAction method not implemented errors are thrown in the server log: ERROR [http-nio-8080-exec-1][PortletServlet:117] null javax.portlet.PortletException: javax.portlet.PortletException: processAction...
Method "themeDisplay.getScopeGroupId()" executed within a Widget Page Template does not retrieve the site's groupId
legacy Troubleshooting
Issue Given a Widget Page Template, when we use the themeDisplay.getScopeGroupId() method from a Freemarker template to try to retrieve the groupId from the original site, a different groupId will be retrieved. Would...
EU Login via OpenID Connect needs Proof Key for Code Exchange (PKCE)
legacy
Issue I would like to integrate my portal with an EU Login mock server instance via OpenID Connect It does not work since the OpenID connect server needs Proof Key for Code Exchange (PKCE) After configuration, when I am...
Caused by: java.sql.SQLException: Protocol violation
legacy Troubleshooting
Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...
Where and how are properties documented?
legacy
Issue We would like to use a property that we used in 6.2, however, we do not know if is it available on Liferay DXP 7.3. Environment All versions Resolution You can find the latest properties in Liferay...
JAWS Screen Reader is announcing state and navigation of Menu items incorrectly
legacy Troubleshooting
Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the...
Modify the URL to remove /w when using a display page template for web content
legacy
Issue If you are using a display page template to display the web content data on the page then it will generate the URL as like "https://localhost_or_domain:port/w/WCTitle".  In order to make SEO friendly URL, there...
AWS S3: does Liferay support the x-amz-server-side-encryption header with server side encryption?
legacy Troubleshooting
Issue I am using an S3 bucket as the store for our Documents and Media I have configured it with a Service Control Policy that requires encryption and the presence of the x-amz-server-side-encryption header, something like...
Getting error "Please enter valid content" when saving/updating a workflow
legacy Troubleshooting
Issue I cannot save a workflow, I get error "Please enter valid content", possibly because there is something wrong in the workflow xml syntax. How can I get more specific information about what could be wrong the workflow...
Elasticsearch error: This is not an HTTP port
legacy Troubleshooting
Issue When configuring a remote Elasticsearch server the Search > Connections screen shows the error java.lang.RuntimeException: error while performing request. The logs show the message: Not a valid...
Breadcrumb in Display Page Template does not display the correct path
legacy
Issue When adding the BreadCrumb Widget in a Display Page Template (DPT) we can't configure it to display the correct path. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Unfortunately, currently it is...
Why are Fragments still marked as used in the Home page(Draft) even though it was removed?
legacy Troubleshooting
Issue When a test fragment is created and then removed from the page, it is still marked as being used on a draft of a page. When I go to "View Usages" of the created Fragment, the Home page(Draft) under Fragment...
The pagination type is Simple
legacy Troubleshooting
Issue Regular pagination is the same as Simple pagination Step to reproduce: Add three web contents Add an Asset Publisher to a widget page Change the Asset Selection to dynamic Change the Number of Items to...
"Authentication failed. Please enable browser cookies and try again." error prevents login operation
legacy Troubleshooting
Issue When I try to log in, the message Authentication failed. Please enable browser cookies and try again. is displayed and the operation is not successful. Environment Liferay DXP 7.0 Fix Pack 102+ Liferay DXP 7.1 Fix...
Cryptography Encryption Algorithm used in Liferay
legacy
Issue Which algorithms are used as part of cryptography in standard Liferay implementation? What is key rotation approach? Environment Liferay DXP 7.1 Resolution Liferay DXP and Liferay Portal utilize...
Records are not removed from samlspsession table if the user closes the browser instead of logging out
legacy Troubleshooting
Issue Records are not removed from `samlspsession` table if the user closes the browser instead of logging out. Steps to reproduce: 1. Setup two instances of Liferay to use SAML - one as IDP and one as SP....
Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute
legacy Troubleshooting
Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch...
Getting NullPointerException in LocalizationImpl class during upgrade
legacy Troubleshooting
Issue The following error appears during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. 2022-08-24 06:06:09.974 ERROR [main][LocalizationImpl:896] null java.lang.NullPointerException: null at...
Field Reference Structures change after upgrade to 7.4
legacy
Issue The problem with the Field References is that the same structure has different structure IDs in dev and prod and we are planning to develop our templates on dev and once tested, I will update our...
Single Approver Workflow is not updated
legacy Troubleshooting
Issue Single Approver is not updated when the User language is not English Steps to Reproduce: 1) Navigate to User Menu > Account Settings 2) Change user language to Deutsch (Deutschland) 3) Navigate to Open Menu >...
ORA-01000: maximum open cursors exceeded
legacy Troubleshooting
Issue The following errors appear for Oracle database users during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. Caused by: com.liferay.portal.kernel.log.LogSanitizerException: java.sql.SQLException:...
'My Workflow Tasks is temporarily unavailable' error message
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a content page. 4. Click on the notification which...
Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1
legacy Troubleshooting
Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is...
Unable to publish the web content with huge data
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the...
Wrong Apache Commons Lang3 library version added to module manifest
legacy Troubleshooting
Issue We have a service builder module that uses Apache Commons Lang3. Our Liferay version uses Apache Commons Lang3 version 3.11. In our module, we have defined the dependency as follows inside the build.gradle:...
How to change the screen name and email-id of the Liferay's default admin user
legacy How To
Issue How to change the screen name and email-id of the Liferays default admin user Environment Liferay DXP 7.4 Resolution The respective admin user can change his/her screen name by logging into the...
SAML IDP is unable to initiate SLO
legacy Troubleshooting
Issue SAML Identity Provider is unable to initiate Single Log Out Notes 1. Set the different virtual hosts as below as an example 127.0.0.1www.bbb.com (For IDP) 127.0.0.1www.sp.com (For SP) 2. Using thetest...
Content Page changes are propagated when created using a Template
legacy Troubleshooting
Issue Changes to Content Pages are automatically propagated when created using a Content Page Template. This conflicts with the intended behavior where edits made to Content Pages should not be propagated.  Environment DXP 7.3...
Removing View Permission for Guest Users on a Newly Created Site Causes 404 Error
legacy Troubleshooting
Issue Removing View permission for guest users on a newly created site on DXP 7.4 U29 causes the page to thrown an error even if the following page on the list has this permission enabled. The expected...
Hide options on Style session when editing Fragments
legacy
Issue There are fragments that have Style options that are not applicable. Example: Separator - It has functions like alignment and text formatting and these functions do not apply to the fragment itself. Is it...
Thumbnails of documents and images are not being displayed
legacy Troubleshooting
Issue We set up our Amazon S3 repository and then noticed that the document and image thumbnails are not showing up. Environment Liferay DXP 7.4 Resolution Please review our documentation Setup Liferay’s document...
The alt attribute of an image fragment is set to the image title instead of the description
legacy Troubleshooting
Issue When mapping a Documents and Media image to an image fragment, the alt attribute is set with the title of the image instead of the description. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Update...
Importing web content structures with fieldset fails
legacy Troubleshooting
Issue Import fails if a web content that contains fieldset in structure, is added in the LAR. Steps to Reproduce: Go to Content & Data --> Web Content --> Structures and create 3 structures like the following:...
When all pages are selected, a new page is not published to live
legacy Troubleshooting
Issue A new page is not published to live with all of the pages selected. Steps to reproduce: 1) Create a blank site with a widget page. 2) Enable local staging. 3) Go to the staging site page and click on Publish...
Asset Publisher Loses Sorting by Custom Field
legacy
Issue The Asset Publisher loses sorting by custom fields when more than one type of structure is selected. This happens even if the structure fields of selected structure/templates are identical. Environment Liferay DXP...
Can we bulk-update our content?
legacy
Issue We have changed one of our mottos on our website and we need to change it everywhere on the site Is there a find-and-replace function in Liferay where we could do that all in one? Doing it manually...
Difference between "Settings" and "Advanced" permissions
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Can't select a video for the video fragment
legacy Troubleshooting
Issue I have created a fragment where I should be able to embed videos, following the documentation When I try to select a video in that fragment, an error message says: Please enter a file with a valid...
Allow schedule web content to be visible on the staging site
legacy
Issue Users should schedule web content to be visible on Staging. When they set a display date for web content, it does not appear in either the Live or Staging sites until that date is reached. However, in order...
Marketplace Doesn't Update Through the Portal
legacy Troubleshooting
Issue This occurs when trying to update the Marketplace through the portal when using Liferay DXP 7.0 GA1 (de-92). The Marketplace asks for an update, but when clicking on the update button, it does not do...
Is the number of Form Fields are limited?
legacy Troubleshooting
Issue We have a form that contains 50 fields we have managed to add 24 fields across 9 pages. Now when we try to add the 25th and hit save, the page is loading and is taking us back to the list of forms....
Save display format
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...