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Error Reading Image File in Liferay Document Library
legacy Troubleshooting
Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130 com.liferay.document.library.kernel.exception.NoSuchFileException: {companyId=0, repositoryId=0, fileName=54130.gif,...
Enabling information about server errors in the JSON response
legacy Troubleshooting
Issue There is no error messages from api json services. How to manage the serialization and access to  Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related with server errors but now their are empty. Environment Liferay DXP...
How to set a maximum number of web content versions available
legacy How To
Issue How to store a certain number of articles to save space or improve performance Environment Liferay DXP 7.3, 7.4 Resolution This number is defined from Control Panel -> System Settings -> Web Content Virtual Instance Scope -> Web Content -> Journal Article Maximum Version Count    ...
How to download the files attached to forms
legacy Troubleshooting
Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP  Resolution These form attached files are now part of the document library, so in order to access them,...
Video added in fragment not autoplaying on first page load
legacy Troubleshooting
Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with unauthenticated users. Once you interact with the page (by logging in or clicking on...
Changing the Master Template leads to Error: Your request failed to complete.
legacy Troubleshooting
Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen when assigning an alternate master template to an existing web content...
Use Custom certificate and Let's encrypt at same time in different domains
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and others using provided Let's Encrypt certificates. Is it possible setting...
Style Book cannot be created or updated after upgrading to Update 4
legacy Troubleshooting
Issue I get the following error message when a new Style Book is created or an existing one is edited: ERROR [http-nio-8080-exec-6][JDBCExceptionReporter:234] Batch entry 0 insert into StyleBookEntryVersion (mvccVersion, ctCollectionId, version, uuid_, styleBookEntryId, groupId,...
Deployment issues using the App Manager in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You upload an application/plugin using the App Manager in DXP and you only see that it is deployed in only one instance, and from...
How to read translations from resource bundles by providing the language keys.
How To
Issue I would like to read translations from resource bundles by providing the language keys. Environment Liferay DXP 7.4 Resolution You can read translations from resource bundles by providing the language keys by utilizing languateUtil variable injected into freemarker templates. The...
Customize widget appearance when using Liferay's sharing URL
legacy Troubleshooting
Issue Accessing to a widget's configuration -> Sharing tab, we can get a code snippet to share that widget in an external page. Once we share it externally, sometimes the appearance of that widget might not be as expected. Why and how to change it? Environment Liferay Portal and Liferay...
How to access User object when overriding user-portrait taglib
legacy How To
Issue In Liferay Portal 6.x we made use of user-display taglib in order to show current user's image on screen. However, in Liferay DXP 7.x we are using user-portrait taglib, which actually includes a page.jsp.readme file in order to help being overriden. How can we access User object...
Avoid storing cookies generated by Google Analytics
legacy How To
Issue When Google Analytics is enabled in Liferay cookies like _gid and _ga are stored in browser session. How can we avoid storing these cookies? Environment Liferay DXP (any version) Resolution In 2024.Q1, Liferay has released an easy-to-use mechanism to allow third-party cookie...
Adding passive listeners to jQuery
legacy How To
Issue When running audit with Google Pagespeed is common to find a recommendation about implementing passive listeners for jQuery. How can we do this? Environment Liferay DXP (any version) Resolution Since jQuery is deprecated, and actually is disabled by default since Liferay DXP 7.3,...
Using the iFrame tags for a video file downloads the file instead of embedding it when using Blogs
legacy Troubleshooting
Issue If the iFrame tag is used to embed a video (.mp4) file within Blogs, the file is downloaded, instead of being embedded to be played.   Environment Liferay DXP 7.3   Resolution According to the documentation for iframe, the iFrame tag is best used for embedding PDFs and external...
Email Notification of Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are some of the email notification features for web content?...
About specifying standard fonts
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the standard fonts used in Liferay? Environment DXP 7.4 solution...
Category missing or disappeared in production
legacy Troubleshooting
Issue We noticed that a certain category disappeared from production. How can we find it or restore it? Environment DXP 7.3 Resolution Depending on your log level settings, your logs may show when and how it was deleted. You can find out more about log levels in the following article:...
ClusterName is not mandatory while configuring remote ES
legacy
Issue Cluster name is not mandatory to add in 'com.liferay.portal.search.elasticsearch7.configuration.ElasticsearchConfiguration.config' file while making remote ES connection with Liferay Environment Liferay DXP 7.4 Resolution In Liferay 7.4, the cluster name field is only used to name...
Issues with downloading a zip file containing special characters
legacy Troubleshooting
Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on the OS we use: Windows: An extra folder is added with a corrupted name...
Instance Name is automatically appended to Child Sites
legacy
Issue The title of a Liferay instance is being appended to the page titles of its child sites: <title>Page title - Site title - Instance title</title> Is there any out-of-the-box way to hide it on all sites as well as on a particular site so the title looks like this? <title>Page title -...
Failed to verify signature and/or establish trust using any KeyInfo-derived credentials
legacy Troubleshooting
Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish trust of KeyInfo-derived credential DEBUG...
Form's fieldReference name in the ddmforminstancereport entity
legacy How To
Issue The modified value of the FieldReference field of forms should also be updated in the database ddmforminstancereport entity once the user modified on form's UI. Steps to reproduce: 1) Create a form 2) Add a 'Text' field 3) Navigate to the 'Advanced' tab of this field 4) Change text...
How to translate links for the Button fragment?
legacy How To
Issue If you add a button to a page with a link /home, switch the language to another one, change the  button's link to /de/home, then switch back to the original language, the link cannot be translated, it only contains the last change no matter what language was used. Environment DXP...
Why is the Site's Unique Visitors number is different from the Individuals' Known number?
legacy
Issue On Sites > Overview. I can see that there are a certain number of unique visitors. But this number is not equal to the number in the Individuals > Overview > Known section. Is there a difference between these values? How are these calculated? Environment Analytics Cloud Resolution...
How to find language keys?
legacy How To
Issue I cannot find certain language keys. How can I find them? Environment DXP 7.0+ Resolution There are multiple ways to find keys. Based on the Translation  Go to our translation platform, Crowdin Join the project (this may take some time to be accepted) Browse our translations and...
How to check user status in Database
legacy How To
Issue How to check user status in the Database Environment Liferay DXP 7.2 Resolution You can find the table named 'user_' and the column named 'status' that represents the status of users, a value of 0 means 'Active', and 5 means 'Inactive'.   , content:...
What are the Update permissions in a page's Permissions menu?
legacy
Issue At Site Builder > Pages > ⋮ next to a page > Permissions, there are new permissions starting with the word Update. What do these do? Where can I find the documentation for this? Environment DXP 7.4 U26 and above Resolution Previously, permissions were handled at a content page...
Deployment timeout when deploying backup service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Under certain circumstances, a new deployment fails with a timeout message around the 30 minute mark: Deployment timeout in 30m 13s...
Category cannot be moved due to the error: "ORA-01795: maximum number of expressions in a list is 1000"
legacy Troubleshooting
Issue We have lots of categories and subcategories. When we try to move one, we get the following error: 2021-12-08 07:35:08,104 ERROR [JDBCExceptionReporter:234] ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized] 2021-12-08 07:35:08,108 ERROR...
Large page tree loads slowly and consumes too much memory
legacy Troubleshooting
Issue If we create a page tree with lots of pages and subpages using the attached script. When a user views the page tree, the UI becomes unresponsive, the browser takes up a lot of memory and the page becomes unusable. Environment Liferay DXP 7.3 Resolution Upgrade to Update 4 It is...
Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database
legacy Troubleshooting
Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records being consistent in their presence in DB but inconsistent with the...
OutOfMemory: Metaspace Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by: javax.servlet.ServletException: java.lang.OutOfMemoryError: Metaspace This is...
Does CVE-2022-34305 affect Liferay?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Does CVE-2022-34305 affect Liferay? Environment Liferay DXP 7.0+ solution...
How to change the value of padding of basic components in DXP 7.3
legacy How To
Issue      The default value of padding of basic components is 3px in DXP 7.2, but it changed from 3px to 0px after upgrading to DXP 7.3. Environment Liferay DXP 7.3 Resolution In DXP 7.3, the way styles are applied to fragments is upgraded, and the default values for padding default to...
Custom event data sent to Analytics Cloud is not shown on the UI
legacy Troubleshooting
Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud Resolution Please check your code if it fits our documentation:...
How to specify fonts to be used in Liferay
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can I specify the fonts to be used on the site? Environment DXP 7.4...
Portal prints error stacktrace on the browser, disclosing technical information
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs (ex.:...
How to exclude precompiled JSP files from the original module when extending modules?
legacy Troubleshooting
Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment Liferay DXP 7.0+ Resolution Note: Customization with Ext projects is...
No data in Google Analytics after setting Measurement ID in Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in Liferay, data is not being collected in Google Analytics. Environment Liferay...
Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle
legacy Troubleshooting
Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will not be installed. Only 7.2 SP-6 bundles are affected by this issue...
Polls Portlet Missing from DXP 7.3 and above
legacy
Issue I am unable to locate Polls portlet in Liferay DXP 7.3 and 7.4. Could you please confirm that those Liferay versions support Polls? If so, how can we enable it? Environment Liferay DXP 7.3+ Resolution According to Digital Experience Platform 7.3 Deprecated and Archived Items, the...
Is it possible to see the last time a site was accessed by a user?
legacy How To
Issue There is currently no out of the box solution that tracks when a user has visited a site. The group_ table in the database contains details about sites, but it does not keep track of the dates for site visits.  Environment Portal 6.2 Portal 6.1 Resolution The Liferay Audit app...
Images are not showing related to the option in the product detail widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A', 'Option B'. 5. Navigate to media and upload two separate images for the two...
Error message is not displayed when an error occurs in JSONWS
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Error message is not displayed when an error occurs in JSONWS Do not...
Blog subscription email for blogs added on content page adds wrong re-direct URL
legacy Troubleshooting
Issue Email received by a blog subscriber redirects to a control panel based URL when clicking on "Read More" button. Steps to reproduce the issue: 1. Login as Admin (User A) and add a new Content Page. 2. Add a Blogs portlet to the Content Page. 3. Add a new user(User B) with Site...
My name is displayed truncated in My Profile on Tablet/Mobile
legacy Troubleshooting
Issue When I access My Profile from the user menu on main site, on a tablet or mobile device, I see my name truncated. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a Hotfix with LPS-154810 to resolve the issue. Additional Information Liferay DXP Patching Tool...
Change of Password Encryption Algorithm
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The default password encryption algorithm is...
Unable to send message: 554 X.X.XXX SendAsDenied
legacy Troubleshooting
Issue When sending emails, the error "unable to send message: 554 X.X.XXX SendAsDenied" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email notifications in Liferay 2. Sometimes, the following errors occurred while sending emails. 2022-06-26 09:55:21.121 ERROR...
Subscribed content gets notification even if scheduled to future
legacy
Issue If a User subscribes to content to get updates when a change is published the user also gets a notification when the author saves a content scheduled for the future.  That leads to irritations because users get the notification about a changed article but see no change on the page...
Non-US-ASCII characters in the local part of email addresses
legacy
Issue Trying to add a new user with an email address containing the letter 'ñ' in the local part, it seems that is not considered a valid character. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution RFC 5322 (section 3.2.3) defines the allowed characters in the local part of an...
Unable to save products/price list/discount tabs in product group
legacy Troubleshooting
Issue The save button is not working in Product Group on Products/Price List/Discount tabs. Steps to reproduce: 1. Navigate to Control Panel > Commerce >Product Groups. 2. Select any group and go to the Products/Price Lists/Discounts tab. 3. Click Save. Expected Result: After clicking on...
JSESSIONID not secure by default
legacy Troubleshooting
Issue The JSESSIONID cookie that comes with Liferay requests in the browser is not secure by default when inspected in the browser. Environment Liferay DXP 7.3 Resolution Set the JSESSIONID in web.xml to secure: <session-config> <cookie-config> <http-only>true</http-only>...
Missing Search Indices After Restart/Redeploy
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Upon restarting or redeploying the search service, you may notice that Liferay indices may be missing within your environment....
Special characters are converted for automatic screen name generation
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When screen names are automatically generated from email addresses,...
How to disable commerce components in a bundle?
legacy How To
Issue How to disable commerce modules in Liferay DXP 7.4? Environment Liferay DXP 7.3 Liferay DXP 7.4 (below U48) Commerce 3.0 Commerce 4.0 Resolution Commerce modules are enabled by default from Liferay DXP 7.3 SP3+. Additionally, from Liferay 7.4 U48+/GA48+, the portal property for...
Could not connect to the SMTP host exceptions
legacy Troubleshooting
Issue When sending emails, the error "unable to send message: Could not connect to SMTP host: smtp.office365.com, port: 587" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email notifications in Liferay 2. Sometimes, the following errors occurred while sending...
'View' option is displayed when the user can edit it
legacy Troubleshooting
Issue View option is always displayed Steps to Reproduce: 1) Navigate to Object Admin 2) Create an object 3) Click on the kebab menu Expected Behavior: 'Edit' is displayed instead of 'View' 'View' is displayed only when the user cannot edit it Observed Behavior: 'View' is always...
This site can't be reached error
legacy Troubleshooting
Issue The website is inaccessible whenever a user attempts to upload a file larger than 102400k in size. Steps to reproduce: 1. Start Liferay Portal 6.2. 2. Click on Admin > Control Panel. 3. Navigate to Document & Media under content. 4. Upload a document of size larger than 102400k....
Migrated site template creates a site without the page templates
legacy Troubleshooting
Issue After migrating our database from Liferay 6.2 to DXP 7.3, we wanted to add a new site using a certain migrated template. After choosing it, we receive the following errors and we need to stop the server: ERROR [http-nio-9080-exec-3][LoggerExportImportLifecycleListener:236] Portlet...

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