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Cluster Fails to Start Up Due to JGroups Update
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Default Landing Page Action Is Not Supported When Using Third-Party Authentication Mechanism
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles...
Enabling Directory Indexing
legacy How To
Description If directory indexing is enabled, document libraries are browsable through the URL not only for site admins but for anyone according to the default Document Library permissions. This could result in permission /...
Troubleshooting Activation Key Issues
legacy Troubleshooting
For customers working on Liferay DXP, Liferay Commerce or Liferay Portal, this article serves as a troubleshooting guide for activation key issues. Table of Contents Reading Folders...
Users Fail to Import When First Name is Missing in LDAP
legacy
 This article discusses an apparent issue when Liferay Portal will throw a ContactFirstNameException error in the console. This error message appears when the first name is left out if importing a user from an LDAP...
Staging Issues with Blogs Portlet
legacy Troubleshooting
 The following is a checklist for getting blogs to stage if you're experiencing difficulties. While the example is blogs, this could apply to any content. Resolution When attempting to stage blog content: Before turning on...
Restricting Access to Specific User Fields
legacy How To
This article documents how to restrict access to specific fields for certain users in the Liferay platform. For example, there may be the need to set the email address field for users...
CKEditor Issues in Liferay Portlets
legacy Troubleshooting
Many Liferay portlets—such as the Blogs portlet, the Web Content portlet, the Wiki portlet, and so on—utilize CKEditor. This article discusses ways to approach and troubleshoot issues involving CKEditor within...
Content Not Being Found By Search
legacy Troubleshooting
When searching the portal, you may find that search fails to find a piece of content (articles, images, message board, blog posts, etc). This can happen due to multiple reasons:...
Known Issues: Liferay DXP 7.1 Fix Packs and Service Packs
legacy Troubleshooting
Note: This article is no longer maintained and is only made available for your reference. All the information in this article can now be found in the Liferay DXP Release Notes. This article documents a list of known...
Internet Explorer 11 Memory Leaks
legacy Troubleshooting
Issue This article describes a known issue specific to Microsoft Internet Explorer 11 (IE11) as documented on LPS-73892. Liferay has discovered a memory leak occurring in IE11 and Edge.  As the browser memory usage of...
Removing Sample Document Types in the Documents and Media Repository
legacy How To
Description This article describes how to remove the default "Document Types" from the Documents and Media portlet. These sample Document Types are created when Liferay DXP 7.0 is started for the first time. These...
How to configure HTTPS in Tomcat for Liferay DXP 7.3
legacy How To
Introduction Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding...
List of Special Characters which cannot be used for tagging
legacy
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....
Unable to Access Liferay Due to Missing Theme(s)
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...
Using Shibboleth 3 as IdP + SAML Integration
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Help Center Ticket Creation Process
legacy How To
For Best Practices on creating support tickets, please see HERE To access the ticketing home page, you will need to log into the Help Center. After doing so, there are two access...
Installing the Audience Targeting Application
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Currently,...
How to Adjust Notifications in the Out-of-Box Single Approver Workflow
legacy How To
Workflow app comes with the Single Approver workflow out-of-the-box. You can tailor it to your liking and change how it works for you. Here is an example of how to adjust Single Approver workflow's notifications so that it...
Re-Enabling the XSL Content Widget in DXP 7.1
legacy How To
The XSL Content widget allows anyone who has permission to configure the widget to modify any XML/XSL file. The widget is originally deprecated and was removed from Digital Experience Platform 7.1. The widget will not...
How to register multiple transport addresses in Elasticsearch
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Overriding Core Classes with Ext Plugins
legacy How To
A supported use case for using Ext plugins in Liferay DXP is overriding Liferay DXP's core classes (e.g., portal-impl, portal-kernel, etc.). You can reference the Finding Core Liferay...
Glassfish Admin Console Is Not Accessible
legacy Troubleshooting
With JDK version 1.6.0_19, and above, Glassfish admin console is not accessible with Liferay Portal. Steps to Reproduce Download Liferay Portal 6.1 EE GA3 or Portal 6.2 Glassfish 3...
How to Drag and drop reordering of pages when a "Link to URL" page is present
legacy How To
By default, page order is locked in the navigation bar if one of the pages are a "Link to URL" type. This article demonstrates how to change the page order in the navigation bar in this scenario. Resolution In the...
Connection Timeout Caused by 'org.dom4j.DocumentException' When Deploying Portlet, Hook, Etc.
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation...
Users May Appear in the Database but Not in Liferay Control Panel
legacy Troubleshooting
You may encounter an issue where specific users, or a group of users, are not appearing with the Control Panel. If upon querying the relevant tables in the database you are able to see...
NoSuchGroupException' Occurs When Deleting Deactivated Users
legacy Troubleshooting
When deleting deactivated users from UI or through API, NoSuchGroupException is thrown as follows. Example 1 com.liferay.portal.NoSuchGroupException...
Changing the total number of fields in the index for Elasticsearch through DXP
legacy How To
This article documents how to increase the maximum number of fields in the Elasticsearch index through the Control Panel in DXP 7.0, 7.1, 7.2, and 7.3.  The default settings are set to 7500 fields and there is normally...
Search portlet does not automatically reindex when new user is added
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The intended behavior of the Liferay...
Sending e-mail by announcement portlet
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Event/Use...
LDAP Authentication and User Import/Export
legacy
This article provides an overview of LDAP integration with Liferay DXP 7.0. This content on authentication, user Import/Export, configurations, upgrade considerations and what has changed from previous Liferay...
Group Mapping Left Blank In LDAP Export Leads to Errors
legacy Troubleshooting
This articles serves as a troubleshooting guide. When Liferay is configured to export users from the portal to LDAP, the following error is encountered: 09:18:31,903 ERROR [LoginAction:128]...
SQL Server Database May Lock When Publishing Content in a Staged Environment or Importing a LAR
legacy Troubleshooting
Liferay portal may appear to hang or be unresponsive when importing a LAR or publishing to staging. This occurs if the database used in your environment is a SQL Server with default...
Installing SOLR on a Two Node Cluster
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....
Setting Up Liferay Portal on tc Server 2.9.3
legacy How To
This guide is on how to set up tc Server 2.9.3. Resolution Download the tc Server zip file called: vfabric-tc-server-standard-2.9.3.RELEASE.zip. Open a command prompt to...
Configuring Cookies' httpOnly Status
legacy How To
Description By default, the Liferay platform sets all of its cookies to httpOnly true in its portal.properties file (Liferay 6.2 and earlier) or in its system.properties (starting with Liferay 7.0) files. # #...
License fails to deploy due to permissioning
legacy Troubleshooting
One error that can occur in deploying licenses doesn't have anything to do with the app server but rather arises due to the permission settings on the operating system. Some symptoms...
What is the significance of "Reset preview and thumbnail file for Documents and Media" option?
legacy How To
This article is designed to show how to regenerate image and document previews in case they are corrupted or missing. Resolution To regenerate the previews: Navigate to Control Panel → Configuration → Server...
Lucene Indexing Errors
legacy Troubleshooting
If organizations are missing in the control panel and are accompanied by Lucene indexing errors they can be the result of not having the proper settings. Resolution In...
Installing the New Version of Renamed Marketplace and Enterprise Search Applications in DXP
legacy Troubleshooting
Introduction This article documents how to install the new version of a renamed Marketplace application in Liferay DXP. The names of some Liferay Marketplace applications have been changed in order to distinguish...
FAQ for LDAP on Liferay DXP
legacy
This document has been updated and ported to Liferay Learn and is no longer maintained here. This article documents some of the most frequently asked questions regarding the use of Lightweight Directory Access Protocol...
Unable to upload documents to Document Library from remote machine through web service larger than 3MB
legacy Troubleshooting
Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any...
Managing Organization Request Notifications
legacy How To
As a Help Center user, you can be a member of one or many different organizations. If you're a member of a shared organization, you can see tickets for all members of that organization. You can also receive...
Liferay Activation Key Deployment Instructions (Table of Contents)
legacy How To
This article outlines the straightforward steps that are required to deploy your activation key for the Liferay Portal. Note that the instructions will vary depending on which version...
Installing Liferay Sync
legacy How To
  This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable.  This article houses documentation...
Grey screen when accessing document in Liferay Sync
legacy Troubleshooting
If you are having issues viewing file content within the iOS application, it could simply be an authentication issue. One specific possibility is that Basic Auth is not enabled....
Possible LDAP NullPointerExceptions
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...
Sorting Structures by Name
legacy How To
This article outlines how to display created web content structures alphabetically. Resolution Steps Open the portal-ext.properties file. Set journal.browse.by.structures.sorted.by.name to true Go to Site...
Configuring reCAPTCHA v2 in Liferay Portal 6.2 EE
legacy How To
This article outlines how to configure reCAPTCHA version 2 in Liferay Portal 6.2.  Google is sunsetting reCAPTCHA v1 and as of March 2018 all v1 API calls will no longer work. In response to this "End of Life"...
Unable to Remove Tags and Categories With Local Staging in Portal 6.2
legacy Troubleshooting
Since the release of Liferay Portal 6.2 users have been able to publish the deletion of major entities. This includes the removal of Web Content Articles, Documents and Media files, etc. However, for Tags and...
Can not Edit Calendar Event When User Language and Portal Language Differ
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Resolution Description 1. Set the Portal...
Solr 3.5.0 setup guide
legacy How To
The following article outlines a step-by-step guide of connecting Liferay 6.2 EE to Solr 3.5.0 for the purpose of testing. Please note that for Liferay Portal 6.2 EE, the supported...
Liferay Maven Troubleshooting Guide
legacy Troubleshooting
This article is a troubleshooting guide to assist with common errors in using Liferay Maven SDK. The information listed below is applicable to all Liferay Portal versions.  Resolution...
Linking to Unpublished Pages for Staging
legacy Troubleshooting
This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing...
Liferay Digital Experience Platform 7.0
legacy
Thank you for choosing an Enterprise Subscription to Liferay Digital Experience Platform 7.0. Liferay DXP 7.0 allows you to create and connect personalized digital experiences across web, mobile, and connected devices....
Setting Up Liferay Portal 6.2 on Tomcat 6
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Knowledge Base Search Operators
legacy How To
This article lists a few simple search operators that may be used to improve search results within the Liferay Support Knowledge Base. Resolution While the current search capabilities...
Setting Up Liferay Portal 6.2 on JBoss 7.1.3.
legacy How To
This article contains a basic deployment of Liferay Portal 6.2 with JBoss 7.1.3. Keep in mind that this is just a basic setup and may have to be tweaked for specific environments....
Setting Up Liferay 6.2 on MySQL 5.5 With a Read/Write Database Split
legacy How To
This article describes how to set up a Liferay 6.2 bundle on MySQL 5.5 with a JNDI connection and a read/write split configuration.  Resolution 1. Unzip a fresh bundle. 2. Put these properties in your...
Setting Up Liferay Portal With Terracota
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...