Submit Feedback
Legacy Knowledge Base
Published Jun. 30, 2025

Unable to use Utility Pages in my Liferay SaaS environment

Written By

Pablo Vidal

How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!

While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.

Legacy Article

You are viewing an article from our legacy "FastTrack" publication program, made available for informational purposes. Articles in this program were published without a requirement for independent editing or verification and are provided"as is" without guarantee.

Before using any information from this article, independently verify its suitability for your situation and project.
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).

Issue

  • Are there any restrictions on the use of utility pages in LXC environments?

  • After updating the environment to a version where the Utility Pages functionality is released, I am unable to use my customized page and the Portal continues to display the page that comes by default in Liferay.

Environment

  • Liferay SaaS

Resolution

  • Utility Pages is a feature that was added in newer versions of DXP and the Cloud team wanted to keep the user experience consistent by keeping 404 pages by default for existing customers.

  • If you are unable to use your custom page, our Cloud team may need to remove the default 404 error page from your web server configuration so that Liferay can display your custom page instead of the default page.

  • To assist you with this request, please open a ticket with Support through the Help Center.

Additional Information

 

Did this article resolve your issue ?
Legacy Knowledge Base
Did this article resolve your issue ?