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Configuring most viewed assets
legacy How To
Issue How to display the most viewed document(s) Environment Liferay DXP 7.1 Resolution Liferay provides an OOTB portlet MOST VIEWED ASSETS to configure and display the most viewed asset on a page. Add the...
Tags Search not returning more than 50 results
legacy Troubleshooting
Issue We are facing an issue in tags search. We have 64 tags with similar names (book1, book2, book3, etc.), and searching for "book" will only return 50 tags at most. How do we increase this limit? Environment...
Reindexing frequency when using the Search Suggestion Widget
legacy
Issue We use the Suggestion Widget in our environment. Do we need to perform a reindex every time we boot up the server? Environment Liferay DXP 7.0+ Resolution You do not need to perform a re-indexation after...
CMS-Clear option does not work after filtering down Web Contents
legacy Troubleshooting
Issue The Clear option that appears after filtering the Web Contents on the drop-down menu does not clear the filter when it is clicked. Environment DXP 7.2 Resolution A hotfix can be requested with the...
Keyword search ignoring description field.
legacy
Issue When using the keyword search, if you use only part of the "description string", the file you are searching for will not appear in the search result. However, when the exact string is input in the name...
Unable to retrieve the properties from Analytics Cloud
legacy Troubleshooting
Issue We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful. But when we try to Sync Sites, we receive the following error message: For our Liferay instances, we...
Modifying the extension of a document persists even on downloading the file
legacy Troubleshooting
Issue Changing the extension of document and media file, causes the downloaded file to have the modified extension. Steps to Reproduce: 1. Create a new basic document 2. Upload a file to the document...
Categorization of 'Blogs' is not working
legacy Troubleshooting
Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...
Unable to add newly created product in the product group
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...
Slowness in the IDE
legacy Troubleshooting
Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Design > Fragments should allow resizing of HTML, CSS, and JavaScript boxes
legacy
Issue The HTML does not wrap, the boxes cannot be resized, and it is difficult to read longer HTML lines. Steps to reproduce: 1) Login as an 'Admin' user 2) Navigate to Design -> Fragments 3) Edit any Fragment by...
Form rules do not work when using repeatable Fields Groups
legacy
Issue We have added some rules in a form, related to repeatable fields groups. Those rules show certain fields based on selected values. The issue arises when the values are repeated in the form, clicking in the...
Password email notification trigger
legacy
Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via...
Need to hide Liferay Auth token as it is visible in Page source
legacy
Issue When using the burp suite tool to intercept traffic, the Liferay Auth token is visible in the Page Source, which could make the environment vulnerable in the user's view. Environment Liferay DXP 7.0+ Resolution...
How to do exact search in Liferay Commerce?
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.2, Commerce version 2.2.0 2. Navigate to products. 3. Create 2-3 products (Note: create some products with the same keyword in the full description) 4. Now, search...
Edit an uploaded image for a web content field
legacy How To
Issue A web content structure can include an Image or a Documents and Media field.  When editing such a web content you can upload a new image for that field.  Is it possible to edit (crop, apply a filter, etc) the...
When logging in with an OpenID Provider, the portal shows "Internal Server Error"
legacy Troubleshooting
Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...
Why are there fewer users in the segment with a custom field?
legacy Troubleshooting
Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users...
Content pages in search results don't link to the page
legacy Troubleshooting
Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...
Does OpenOffice integration allow DOCX format conversions?
legacy Troubleshooting
This article includes a link to third-party documentation and third-party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue I want to download my text documents in...
A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction
legacy Troubleshooting
Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the...
Is Liferay creating cookies site base?
legacy
Issue Is Liferay creating a cookies site base? If so, where exactly on the Liferay server would all the cookies be physically kept?  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Search result is not appearing for web content when switching to card view
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Create a new basic web content. 3. Search the created web content in the search bar. 4. Now, switch the Display Style to Card view. Expected Behavior: The...
How to view the total number of downloads during a certain time period?
legacy How To
Issue When a report is added to an asset, we can only see the number of downloads for each day. How can we view the total number of downloads within a particular time period? Environment Analytics Cloud Resolution You...
Object entry permissions are not working when impersonating users.
legacy Troubleshooting
Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects...
Only the Form title is displayed when using an embedded Form
legacy Troubleshooting
Issue We are experiencing an issue when we embed a Form in a Web Content Template that is used to display the content of a Structure. We are relying on the following documentation: Setting Default Preferences for...
User redirected to the personal site (My Site) instead of the current site after opening notification
legacy Troubleshooting
Issue When on the main site, click Notification from the user menu (by clicking the avatar on the top right). The notification interface will open, but on the left side menu the site will be changed to My Site, instead of...
How to increase index.max_result_window from Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Learn more: Search Result Limit with Elasticsearch:...
Disabled commerce shows error about missing bundles at startup
legacy How To
Issue Commerce is disabled by using the enterprise.product.commerce.enabled=false property Starting up with this property the following error is logged at startup: WARN  [main][SystemCheckOSGiCommands:137]...
I want to dynamically set the "initial value" property of web content structure and date type.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException
legacy Troubleshooting
Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is...
Today's events are only visible under the Last 24 hours filter
legacy
Issue On various tabs, such as on the Known Individuals' overview tab, the Individual Events statistics chart does not display the events of the current day if the filter is set to Last 7 days or Last 30 days, Last 90...
When and how are TLS certificates renewed?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We want to know when TLS certificates are renewed....
Authentication flow in Liferay when LDAP is enabled
legacy
Issue Liferay is configured to use LDAP When Liferay Authentication will happen? When LDAP Authentication will happen? Environment Liferay DXP 7.0 -7.4 Resolution LDAP authentication always happens before...
LDAP Import Enabled under SAML settings
legacy
Issue What is the actual functionality of LDAP Import Enabledunder SAML settings Environment Liferay DXP 7.2, 7.3, 7.4 SAML Resolution Checking LDAP Import Enabled under SAML settings affects 3 functions:...
Uploading a file with multiple extensions
legacy
Issue A multi-extension file is being uploaded via document and media Steps to reproduce: 1) Startup the server 2) Navigate to Control Panel>System Settings> Document and Media> Services> File Extension A file...
getSearchHits() API method does not take the start value in consideration
legacy Troubleshooting
Issue I am using search API (as per article https://help.liferay.com/hc/en-us/articles/360029046411-Building-Search-Queries-and-Filters) and noticed that the size of the list returned by the SearchResponse.getSearchHits()...
Why am I able to select search result sizes larger than the number of results returned?
legacy
Issue I would like search results to not offer batch sizes larger than the number of possible results. For example, if there are 6 results for a search, I would like search results to only allow me to select a...
Invoking Antivirus Scanning in your developments
legacy
Issue If you enable the antivirus scanning it will check files on upload to Liferay applications such as Documents and Media, Message Boards,... but you can also invoke the antivirus scan API directly from your...
Deadline in case of multiple password reset URLs
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unable to revert hotfix
legacy Troubleshooting
Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result...
Error: Unable to send message: Invalid Addresses
legacy Troubleshooting
Issue After integrated the Mail Server:  Exchange in Liferay DXP there is a following Error in the logs:   ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses...
Unable to view uploaded video in blogs
legacy Troubleshooting
Issue It is not feasible to use uploaded videos in blogs via the content option.  Videos, on the other hand, can be seen properly uploaded in the documents and media section, so these videos should be present here...
How to enable Liferay Enterprise Search Security (X-Pack)
legacy Troubleshooting
Issue We have a requirement to turn on the authentication and monitoring for our Elasticsearch server, but after downloading the Liferay Enterprise Search Security, we can't enable it because it requires...
SAML plugin for DXP 7.4 is not available for download from Marketplace
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
S3Endpoint feature in Liferay DXP 7.0
legacy How To
Issue The S3Endpoint feature is missing in Liferay DXP 7.0 to configure the AWS S3 bucket Environment Liferay DXP 7.0 Resolution The observed behavior is a new feature that got introduced in DXP 7.3 and can...
"No JSON web service action with path /dlapp/get-temp-file-names and method null for null" when using the multiple upload form in Documents and Media
legacy Troubleshooting
Issue Steps to reproduce: Set thejson.web.service.enabled property to false Go to Documents and Media portlet and use the "Multiple upload" option to upload files You could see this error in server logs: 2022-07-15...
Can you use group email address with Analytics Cloud?
legacy
Issue There is an e-mail address that includes some other e-mails and has a separate inbox as well. Can invites be sent to it and can be used with Analytics Cloud? Environment Analytics Cloud Resolution Group e-mail...
After clicking on the invite link, a Workspace Error is displayed
legacy Troubleshooting
Issue I was invited to an Analytics workspace. When I click on the link in the invitation e-mail, the following message is shown: Environment Analytics Cloud Resolution This behavior happens in the following 2 cases. ...
Embed Internal Videos in Knowledge Base Articles
legacy Troubleshooting
Issue The video button the editor for Knowledge Base Articles does not allow for connecting to videos that are uploaded to Documents and Media   Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution Liferay DXP 7.4...
Liferay PaaS deployment stuck at jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment gets stuck at jenkins with below error: stderr:...
What to do when AutoFill input is not accepted for the first time on a Form.
legacy Troubleshooting
Issue When I  use the AutoFill input in Internet browsers, it does not populate for the first time in Forms. After I make a second attempt to update the fields, the Form is populate successfully. Environment DXP 7.2...
Questions widget's My Subscription tab incorrectly displays message board subscriptions
legacy Troubleshooting
Issue All message board subscriptions are shown in the Questions widget "My Subscriptions" tab and are listed as "Questions" even though some are not marked as Questions in Message Boards.  Environment...
How to output the list of file names in "Documents and Media
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Problems with Images in WebContent Structures
legacy Troubleshooting
Issue 1. Use a vanilla 7.1 with dxp-2. 2. Enable local staging for a new site. 3. In the staging site create a web content Structure and add a field of type Image and set the field as "Required". 4. Create a new web...
How to retrieve the layouts where a web content is displayed
legacy
Issue How to determine what page a web content is displayed on. Resolution Best approach is to use the methods of the API provided by com.liferay.journal.service.JournalContentSearchLocalServiceUtil  , content:...
Preview is not generated for .webp files in Document and Media
legacy Troubleshooting
Issue The preview is not getting generated for all the '.webp' files in Document and Media. Follow this guide and enable the use of WEBP  Navigate to Content & Data > Documents and Media Upload an image in...
Service Builder module not registered when using spring as dependency-injector
legacy Troubleshooting
Issue When dependency-injector="spring" is set in service.xml, the services are not getting registered in Liferay DXP 7.4. The Liferay-Spring-Context: META-INF/spring line is missing from the generated service...
I want to limit content versions in documents and media
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Number items to display is wrong after migration
legacy Troubleshooting
Issue After the migration from Liferay 6.2 to DXP, some Asset Publishers have the wrong 'Number items to display' In Portal 6.2, Number items to display is saved in a pageDelta property inside a portlet...