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Unsatisfied Reference - Unresolved Declarative Service
legacy Troubleshooting
Issue When upgrading to the Liferay DXP 7.4, navigate to the Control Panel > System > Gogo Shell and execute the ds:unsatisfied command, then getting the Unsatisfied Reference - Unresolved Declarative Service and...
Audit portlet only available for Administrators
legacy How To
Issue After upgrading to U78+ you might encounter a behavior where the Audit portlet is only available for Administrators, whereas before U78 you could create a regular role with access to it The reason behind this...
Idle Database connections in Liferay
legacy
Issue Why number of idle connections are increasing more than my connection pool size? Does Liferay clears idle connections? If not then how to clear these idle connections from Liferay? What is the...
Liferay Marketplace cannot be accessed via Control Panel
legacy Troubleshooting
Issue When accessing Liferay Marketplace via Control Panel, the page does not load anything. Environment Liferay DXP 7.3. Resolution Check that your environment can access the URL https://web.liferay.com/marketplace,...
Custom 'renderUrl' is not working for Liferay DXP 2023.Q4.4
legacy Troubleshooting
Issue Start the server. Navigate to Product Menu > Site Builder > Pages, and create two pages with the names 'Add Blog' and 'Blog Page' with URLs 'add-blog' and 'blog-page'. (Could also be configure the Page name and...
Migrate delta data after the Upgrade Process
legacy
Issue Our website is running and in parallel, we are performing the upgrade process with the cloned database schema. Now, we want to migrate delta data (the changed/updated data) for out-of-the-box Liferay...
API to update custom field settings
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Does the Timezone Needs to be Converted Manually When Fetching Database Entries Programmatically?
legacy
Issue We changed the default timezone by doing the following: 1. Instance settings > localization > time zone > change to eastern daylight time 2. User Account settings > preferences > display settings > change to...
Cookie consent persistence: how to check the history of responses?
legacy
Issue We have enabled Liferay's cookie consent banner for our site. Could you please guide us on where to locate the log of cookies accepted by our site visitors? Environment DXP 7.4+ Quarterly Release 2023.Q4...
Getting 'unsatisfied references' error after JAR deployment
legacy Troubleshooting
Issue When creating a service builder project and after deploying the Jars files, it shows the unsatisfied references'' in the GOGO shell. Steps to reproduce: Start the server. Deploy the JAR file. Navigate to...
Configuring CXF Endpoints and Soap Extenders programmatically from 2024.q1
legacy How To
Issue It is created a customization SOAP extension module following the next documentation to create new endpoint. The component has inside in folder resources → configuration next files:...
Can Liferay run using a JRE instead of a JDK?
legacy Troubleshooting
Issue I am using a Java JRE and encountering errors such as: A fatal error has been detected by the Java Runtime Environment Environment Liferay DXP Liferay Portal Resolution Liferay DXP/Portal requires a TCK-certified...
"Column count doesn't match value count at row 2" error occurs while upgrading to 2024.q1.1 using MariaDB as database
legacy Troubleshooting
Issue Upgrading Liferay DXP 7.3 to Quarterly 2024.q1.1 shows the error "Column count doesn't match value count at row 2" in the log. Environment 2024.q1 MariaDB 10.4 Resolution A possible cause is that the...
ERR_SSL_PROTOCOL_ERROR occured in the browser while attempting to access Liferay login page at http://IP:8080/c/portal/login
legacy Troubleshooting
Issue While accessing the Liferay login page after hitting http://IP:8080/c/portal/login, it shows the below SSL error on the browser's UI. "This site can’t provide a secure connection IP(10.x.x.x) sent an invalid...
When will Java 17 be supported?
legacy
Issue I believe Java 17 is necessary for Spring 6 compatibility, and for being ready for the future of many Java libraries, I think Liferay should be compatible to Java 17 as soon as possible. Resolution We are working...
Java EL Expression Performance Issue after Upgrade
legacy Troubleshooting
Issue I recently updated to Liferay 7.4 and I'm seeing performance issues. I have custom JSP files with EL Expressions (expressions like ${expressionName}) deployed. In thread dumps taken during the performance...
Non-Productive Nodes can see Productive Nodes after switching to JDBCPing
legacy Troubleshooting
Issue In the context of having the Non-Productive environment and the Productive environment within the same network, there are MergeView traces in logs where nodes from non-productive and productive environments...
Email notification using incorrect SMTP server in Virtual Instance
legacy Troubleshooting
Issue When using virtual instances with separate SMTP server configurations, email notifications are sent using the SMTP server of a different instance instead of the correct instance's SMTP server. Environment...
Set up the Apache web server and connect it to Tomcat-based Liferay using mod_jk
legacy How To
Issue How can we install an apache web server and connect the same with the application server over a Linux-based operating system? Environment Liferay DXP 7.4 Resolution The following are the steps that...
Not able to change the change the Hello World in Client extension
legacy
Issue Javascript client extension is not working, which can change the Hello World! text with Hello UserName! when the user deploys the below Liferay sample module:...
ReadCount column removed from DLFileEntry table
legacy
Issue We are upgrading from Liferay DXP 7.0 to 7.4 and noticed that the ReadCount column of the DLFileEntry table has disappeared post-upgrade. Could you please provide us with some information how this column is...
"Constraint Violation in UpgradeListTypeType" error in upgrade
legacy Troubleshooting
Issue When attempting to upgrade, it has been observed an error when transitioning from a bundle prior to U100 to a bundle between U100 and U103. Any attempt to upgrade beyond U103 results in a failure with the...
Possibility of improving SEO removing "/-/" from friendlyURL
legacy
Issue When the user uses the default Liferay Blogs and clicks on Read More, the URL implicitly contains "/blog/-/blogs/" along with the friend URL part. However, the user needs to just have '/blog/' instead of...
Environment becomes unstable after number of file descriptors has steadily increased
legacy Troubleshooting
Issue A Liferay environment with a frontal element has become unstable after running for a few days. Checking the system's health, there has been a steady increase of open file descriptors. Environment Liferay DXP...
How can I tell if a portlet is being used?
legacy How To
Issue I would like to know if a portlet is being used or not in my Liferay instance Our Liferay instance has many virtual hosts, each virtual host has many sites, each site with many pages We cannot do the check manually...
What is the 'instance-id' field?
legacy
Issue What is the instace-id or instanceId field and what is it used for? Environment All Liferay versions Resolution It's a random alphanumeric value. Liferay uses this value to be able to identify the field...
How to check Preferences from table PortletPreferences on 7.4
legacy
Issue On DXP 7.2 you could check the portlet preferences directly in PortletPreferences table but now on DXP 7.4 is different Environment DXP 7.4 Resolution Now on 7.4 there is a new table:...
Remove/ Restrict the 'Delta' parameter from the URL
legacy
Issue Users can change the value of the 'delta' parameter in the URL and the entries of the page are seen as per the value provided in the parameter. If a higher number is provided in the delta, the performance...
Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release
legacy Troubleshooting
Issue After upgrading to Quarterly Release 2023.Q3, Liferay modules are now stored in osgi/modules directory. Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release?...
Configure Custom 404 error Page on WebLogic Server
legacy How To
Issue How to redirect users to a Custom Page for Error Code 404 when Liferay DXP is deployed on the WebLogic Server? Environment Liferay DXP 7.4 Resolution Create a 404 Custom Error page (e.g mypage.html)...
BatchUpdateException when upgrading to Liferay Quarterly Release with SQL Server
legacy Troubleshooting
Issue We have received a recent report where a BatchUpdateException was identified while upgrading from an earlier Liferay DXP 7.4 update to Liferay Quarterly Release while using SQL Server You may see an error such as the...
com.liferay.petra.content.ContentUtil is not available in Liferay DXP
legacy How To
Issue After upgrading Liferay DXP 7.3 to DXP 7.4, the below class is not available in DXP 7.4 but was present in DXP 7.3. Is there any alternative for this? com.liferay.petra.content.ContentUtil Environment...
Cache is not alive (STATUS_SHUTDOWN) errors
legacy Troubleshooting
Issue I see Cache is not alive (STATUS_SHUTDOWN) errors in the logs of my clustered environment. I have modules that override com.liferay.portal.kernel.dao.orm.EntityCache.com.liferay.portal.model.impl.GroupImpl...
JBoss Datasource Error Causing Production Outages
legacy Troubleshooting
Issue We had two production outages today and observed the following error: ERROR [liferay/search_writer/SYSTEM_ENGINE-7][ElasticsearchIndexWriter:143] java.lang.IllegalStateException: Future got interrupted Caused by:...
Audit OSGi Dependency Error Post Upgrade
legacy Troubleshooting
Issue We are observing the below error after upgrading: WARN  [main][DependencyManagerSyncUtil:73] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 148, name:...
Liferay DXP 7.4 Upgrade Compatibility with Spring 6.0.X
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...
Context initialization failed errors on deploying custom layout template
legacy Troubleshooting
Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The...
Upgrade to 7.4 Error - DDMFormFieldValue
legacy Troubleshooting
Issue When attempting to upgrade to DXP 7.4, users encounter the following error: WARN [main][DDMFieldUpgradeProcess:616] null java.lang.NullPointerException: null at...
PortalUtil.getPortalURL() is returning http response
legacy Troubleshooting
Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There...
Cannot start a cluster with java.lang.IllegalAccessException: class javax.naming.spi.NamingManager
legacy Troubleshooting
Issue After configuring the cluster using DNS_PING we obtain below stacktrace and the cluster doesn't start: com.liferay.portal.kernel.exception.SystemException: Unable to create JGroupsClusterChannel at...
ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized]
legacy Troubleshooting
Issue After performing an upgrade between DXP versions and using an Oracle database, the following errors are observed: ERROR [main][UpgradeStepRegistratorTracker:185] Failed upgrade process for module...
Getting same response from two URLs having space ( ) and hyphen (-)
legacy
Issue When a friendly URL is created using hyphens (E.g. https://www.abc.in/test-my-friendly-url), then one more URL, same as the friendly URL, having space ( ) in place of the hyphen (-) (E.g....
GraphQL multipart requests in DXP 7.4
legacy Troubleshooting
Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...
Custom fragments containing drop-zone not getting duplicate properly
legacy Troubleshooting
Issue Not able to duplicate the custom fragments containing dropzone. Steps to reproduce: 1. Start Liferay DXP 7.4. (Between update 60 and 2023.Q3.2 Quarterly Release) 2. Import the custom fragments.zip...
We cannot see Global Widget Templates when logged in as Site Administrator
legacy Troubleshooting
Issue We are Site administrators and when trying to configure some components, as Language Selector, we cannot select some default widget templates that belongs to the module. Environment Liferay DXP 7.4...
The Error "org.hibernate.HibernateException: Unable to determine Dialect to use" Occurs When Connecting to MariaDB Server
legacy Troubleshooting
Issue The server cannot start up due to the following error Liferay log: ERROR [ServerService Thread Pool -- 106][DialectDetector:147] org.hibernate.HibernateException: Unable to determine Dialect to use [name=MariaDB,...
Resolving ORA-01450
legacy Troubleshooting
Issue When starting a Liferay instance connected to an Oracle Database, the following error is encountered and Liferay does not start : Caused by: com.liferay.portal.kernel.log.LogSanitizerException: Error : 1450, Positi...
Href lang URLs wrongly formatted (with trailing slash)
legacy Troubleshooting
Issue The presence of trailing slash is inconsistent in the href lang URLs impacting Search engine indexing. For example: https://www.mysite.com/en https://www.mysite.com/de/ https://www.mysite.com/fr Environment...
CAPTCHA_TEXT Not Set In The Portlet Session
legacy Troubleshooting
Issue While validating the captcha in the custom module, the following exception shows: "CAPTCHA text is null. User null may be trying to circumvent the CAPTCHA." Steps to reproduce: Deploy...
Unable to copy from file:/opt/liferay/osgi/modules error when starting docker
legacy Troubleshooting
Issue When starting Liferay docker environment, the user gets the following error:  ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/opt/liferay/osgi/modules Environment Docker Liferay Quarterly Release...
Are CSP headers supported on DXP 7.4?
legacy
Issue Are CSP headers supported on DXP 7.4? Environment DXP 7.4 Resolution Started an DXP 7.4 U90 bundle up, the Content Security Policy (CSP) (LPS-134060) is listed under Instance Settings > Feature Flags > Beta....
Resolving Job Scheduler Stuck in "In Progress" Status
legacy Troubleshooting
Issue The Job Scheduler log status remains stuck in "In Progress" after a server outage during a triggered job and can not be deleted. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3 Resolution...
Scheduled jobs running right after activation, no matter their trigger schedule
legacy Troubleshooting
Issue When activating a new task from Control Panel -> Job Scheduler -> Job Scheduler Triggers, it is fired immediately, regardless of the trigger schedule. Environment Liferay 7.4, 2023.Q3, 2024.Q3...
Moving to SAML w/ Upgrade Encountering Landing Page Issues
legacy Troubleshooting
Issue We just tested upgrading to 7.4 changing to SAML (coming from CAS) in the process and believe we have encountered the issue as described in this...
Can I change a single configuration value with the help of a .config file?
legacy How To
Issue I would like to change just a single configuration value with the help of a .config file. I would like to know if it is possible to enter this single value in my .config file or whether the file has to contain...
Upgrade Liferay From 7.4 to Quarterly Release
legacy How To
Issue Please provide details on how we can upgrade from 7.4 Update 20 to Quarterly Release 2023.Q3.2. Environment Liferay 7.4 Update 20, Liferay 2023.Q3.2 Resolution Replace the content in...
Liferay DXP XML Processing Dependencies
legacy
Issue We would like to have a list of XML Processing dependencies that are used in Liferay Environment DXP 7.1 DXP 7.4 Resolution Looking at our libraries...
Error upgrading from a Quarterly Release due to a "1_WAR_lcsportlet"
legacy Troubleshooting
Issue Our terminal is populating the following errors: ERROR [main][DBUpgrader:70] com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: (conn=574269) Data too long for column 'name' at...
Incorrect time displayed for all-day events
legacy Troubleshooting
Issue When the "All Day" checkbox is selected and saved in the Calendar widget, default times are shown when the event details are opened. This behavior is unexpected, as the start and end times should not be...
Upgrading to Quarterly Release 2024.q1.1+ fails with a Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade error
legacy Troubleshooting
Issue I tried to upgrade to the Quarterly Release 2024.q1.1. However, the upgrade fails with the following error in the log: Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade  Environment Below...