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Time filter gets reset when navigating away from Dashboard
legacy
Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the Activities card by clicking the Overview tab. Expected Results: The...
Captcha authentication via Headless API
legacy
Issue We have developed a Liferay fragment to collect user input via a custom-designed HTML form. This fragment interacts with custom Liferay objects through a Headless API using JS We have created a new role with the necessary permissions to access the Headless API endpoints for...
Why isn't structure with "Upload" field not working?
legacy Troubleshooting
Issue The upload field of a Liferay structure is in broken state when user performs any action.   Environment Liferay DXP 7.4 Resolution Structure with the "Upload" field is not working for the user.  Open the main menu on the top right -> Control Panel -> Configuration -> System...
specification facet view more feature
legacy
Issue How to configure the dynamic view more button in the specification facet? For example, from a UI perspective, if 100 specifications are created, then it shows specifications 10 at a time, and after that, the ‘view more’ expand option must be shown, which loads another 10...
Utility page is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a blank site. 3. Now, create two pages, on one page deploy the 'Product Publisher' and on another page 'Product Display'. 4. Create a Catalog. 5. Create a channel and in type select the created site. 6. Create a product and...
Does Liferay offer email validation tool implemetation?
legacy
Issue When sending out mass email notifications or alerts from Liferay, we have a high bounce rate. There are many invalid emails in our list, but we cannot clean them up. What email validation tools can be implemented with Liferay?   Environment Liferay DXP 7.0+   Resolution There are...
Configuration and Definition of Dataset Views for Headless Resources (Beta)
legacy How To
Context/Problem Liferay interfaces aimed at displaying data are too rigid for the user. They show a predefined set of information items, with one or more layouts (cards, table) and some filter/sort options. However, in case of need to modify how this information is displayed it is needed...
The "max_connection" variable present in the database service is related to which parameter?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to configure the database service, the following variable was checked "LCP_GCP_DATABASE_FLAG_MAX_CONNECTIONS", what would...
After upgrade the method .getDisplayDate() is not working
legacy Troubleshooting
Issue After performing an upgrade, when trying to use the.getDisplayDate() method in the widget template, errors are returned. Environment Liferay DXP 7.2-7.4 Resolution The .getDisplayDate() method has been deprecated as of DXP 7.2, according to the following documentation: Method...
Unable to select display template in Placed Order widget
legacy Troubleshooting
Issue If the user selects a different display template in the placed order widget, it shows the same default one after saving. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Design > Templates > Widget Templates. 3. Click on Add and select Placed Order Template. 4. Provide...
Is it possible to create multiple logins with the same email?
legacy
Issue Is it possible that more than one user can have the same email, with different logins? Example: X with ID 0, email: x@xpto.com, password set by x Y with ID 1, email y@xpto.com, password set by y Environment All environments Resolution Unfortunately the Liferay does not support the...
How long does the content remain in the CDN cache?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the policy for cleaning and updating content stored on the CDN cache? Environment Liferay PaaS Resolution The CDN avaliable...
How to enable Google Cloud Translator
legacy How To
Issue How to set up Google Cloud Translator integration with Liferay DXP What type of information needs to be added in the field Service account private key Environment Liferay DXP Resolution To use Google Cloud Translator with Liferay DXP, you'll first need to have an account and a...
Is there a way identify When was the user Deactivated and by Whom?
legacy How To
Issue Is there a possible way to find out when was the exact date the Liferay user was deactivated and by whom? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Please run the attached Groovy script to get a full list of deactivated users: ListDeactivatedUsers.groovy Additional...
Does Analytics Cloud track users who log in using the OAuth login API of Liferay?
legacy
Issue Does Analytics Cloud track users who log in using the OAuth login API of Liferay?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution It does not matter how the user logs in, Analytics Cloud treats the user as a known user from the moment they log in., content:...
Does Analytics Cloud track content accessed through headless API?
legacy
Issue If we download content through headless API, is it tracked by Liferay Analytics Cloud?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution Analytics Cloud was designed to track users who visit the site and to understand how they interact with the pages and content....
Relating assets with a determined structure shows folders where the structure is not present
legacy
Issue If you are relating assets and you search for a specific structure, when you select it, you will see all the folders, subfolders, etc, created in the web content section, regardless if they include the desired structure or not. Environment DXP 7.4 Resolution This is the product...
Old URLs still accessible
legacy
Issue When change the friendlyURL of a post, the old URL continues to be accessible. Environment Liferay DXP 7.2 Resolution The behavior is caused by the following Epic ticket: Keep history of friendly URLs. With this feature, the old FriendlyURLs are kept in the history and that is why...
java.io.FileNotFoundException after migration to Advanced File System Store
legacy Troubleshooting
Issue We configured the Advanced File System Store and performed the Documents Migration. At the end of the process we see that the directory structure was created, however, the folders are empty. When starting Liferay, the following error is written to the log file:: ERROR...
How to Disable Groovy Scripts and the Scripting Console in Control Panel - DXP 7.4
legacy How To
Issue I want to disable Groovy Scripts from being executed in Control Panel's Server Administration panel Environment DXP 7.4 Resolution Approach 1: Please follow: How to Disable Groovy Scripts and the Scripting Console in Control Panel This will prevent non-admin users from running...
Empty page when opening Content & Data > Forms
legacy Troubleshooting
Issue After installing a hotfix, we see an empty page when navigating to Content & Data > Forms There is no error in the console or browser console   Environment Liferay DXP 7.4   Resolution This could be the result of faulty patching. Enter the Gogo shell and run the "lb" command, check...
Error: You have exceeded the developer mode connection limit
legacy Troubleshooting
Issue Why am I getting the following message on Liferay portal? Error: You have exceeded the developer mode connection limit. Click here to reset all connections. Environment Liferay DXP 7.0-7.4 Resolution Developer keys are intended for local developer workstations only and are limited...
All settings are lost when the Template contains the "%" character in the Workflow Definition
legacy Troubleshooting
Issue I created a notification in a node of my Workflow and inside the Template field I placed a content that has the character "%", for example: <![CDATA[We received your shipment %]]> After saving and reopening the Workflow, all settings are lost. The following error appears in the...
502 Bad Gateway on traffic from https://px.ads.linkedin.com
legacy Troubleshooting
Issue The browser console is showing a 502 Bad Gateway on traffic from https://px.ads.linkedin.com, specifically https://px.ads.linkedin.com/collect?v=2&fmt=js&pid={PID}&time={TIMESTAMP}&url={URL} Environment Liferay DXP 7.3, 7.4 Resolution Please note that as this documentation...
Analyzing traffic and user activity on your Liferay Cloud environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we review inbound traffic and user activity in Liferay Cloud? Environment Liferay PaaS Resolution For inbound traffic, please...
How can I enable reCAPTCHA in my Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In my Liferay SaaS environment I cannot see the option to configure reCAPTCHA I can't configure reCAPTCHA at the instance level in my...
Forms are not appearing - "global is not defined"
legacy Troubleshooting
Issue Forms are loaded but cannot be edited in production, or Add to Cart button disappears, meanwhile error like Uncaught (in promise) ReferenceError: global is not defined will be observed in the front-end. Environment DXP 7.1 DXP 7.2 Resolution Require a fix with the ticket LPS-196120...
How can I access OpenIdConnectProvider classes in 7.4 U34+?
legacy How To
Issue The Liferay classes com.liferay.portal.security.sso.openid.connect.OpenIdConnectProvider; and com.liferay.portal.security.sso.openid.connect.OpenIdConnectProviderRegistry; were removed in U34+ by LPS-150092. How can I replace them in my customization?  Environment DXP 7.4...
How to resolve unsuccessful deployment to Liferay SaaS EXT environment due to liveness probe failure
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While deploying a Client Extension to the Liferay SaaS EXT environment, the custom deployment keeps bootlooping with an error...
Deployment fails with error "manifest for liferay/dxp:7.3-u6 not found: manifest unknown"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the liferay service but the process fails. The Build logs show this error: Step #1: manifest for...
Security Issue Concerning Google Guava Versions 1.0 to 32
legacy How To
Issue There is a present vulnerability with Google Guava that affects the versions from 1.0 to 31.1. Liferay is currently bundled with Guava. It has been reported that osb-distributed-messaging-google-pubsub-connector declares a dependency on Guava 30.1.1 which has a known vulnerability...
Unable to use Utility Pages in my Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Are there any restrictions on the use of utility pages in LXC environments? After updating the environment to a version where the...
Deployment is in progress but container is started
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The Overview tab shows, the deployment for one of the services of the build is still in progress (on the UI), but the container is up...
Production deployment fails
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment of Liferay service has failed, and the following message is readable in the logs: WriteConflict error: this operation...
Exceeded Quota Limit error when deploying client extensions to a Liferay SaaS EXT environment
legacy Troubleshooting
Issue While deploying a client extension to a Liferay SaaS EXT environment, this error is thrown: Some error has happened during the build. Try again. [{"message":"Exceeded Quota Limit","status":403,"errors":[{"reason":"exceededPlanMaximum","context":{"message":"Desired service spec cpu...
User enumeration attack via response time
legacy Troubleshooting
Issue It is possible to determine if an email address is valid or not (i.e., user enumeration) by comparing the request's response time. This can be done by checking the browser's network tab and comparing the response time when valid parameters are passed to when they are not....
"Invalid host name" warning message found in logs
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking the logs of the Liferay service you can notice the following trace: Aug 21 10:45:46.359 build-3452...
Modify columns in board Documents and Media
legacy How To
Issue The user wants to modify the columns that appear in the documents and media table Environment DXP 7.4 Resolution There is a property that it was created to modify the columns that the user could see on this board, which is the following property: dl.entry.columns By default the...
'compileOnly' is not allowed as it is defined as 'canBeResolved=false'
legacy Troubleshooting
Issue Some build actions fails upgrading the workspace from gradle 6 to 7  eg: $ blade gw eclipse * What went wrong: Execution failed for task ':modules:xxxxxxxxxxxxx:eclipseClasspath'. > Resolving dependency configuration 'compileOnly' is not allowed as it is defined as...
Getting welcome_bg.jpg missing reference error when trying to import a LAR file
legacy Troubleshooting
Issue When trying to import a LAR file, the following error message is being displayed in the UI: There are missing references that could not be found in the current environment. Please import the following elements first. Document: welcome_bg.jpg (referenced by a model.resource.com...
"Uncaught (in promise) ReferenceError: global is not defined" or "Error: Load timeout for modules" errors reported in the front end.
legacy Troubleshooting
Issue There are "Uncaught (in promise) ReferenceError: global is not defined" or "Error: Load timeout for modules" errors reported in the browser console and cause some abnormal behavior like some buttons disappearing, form not loading, etc. The issue mainly affects sites where Google...
How do we Toggle Requirement for Strangers to Verify their Email Address
legacy How To
Issue How do we toggle the requirement for strangers to verify their email address  Environment DXP 7.4 Resolution This setting can be toggled by going to: Instance Settings > User Authentication. From here, you can toggle the tickbox for "Require Strangers to Verify their Email...
Checking for vulnerability to CVE-2022-42889
legacy Troubleshooting
Issue Is our Liferay instance vulnerable to CVE-2022-42889?  Environment DXP 7.4, DXP 7.3, DXP 7.2, DXP 7.1, DXP 7.0  Resolution Look for commons-text in ${liferay.home}/license/versions.html, if you do not find it, you are not vulnerable to this CVE.  If you do find it, contact Liferay...
How to test for vulnerabilitity to CVE-2020-7961
legacy How To
Issue We would like to determine if we are vulnerable to CVE-2020-7961. Environment DXP 7.3, DXP 7.2,  DXP 7.1, DXP 7.0 Resolution The steps to test for vulnerability to CVE-2020-7961 are as follows:   1. Start your Liferay bundle   2. Open a new terminal window and ran the following...
The folder structure in the downloaded backup is different from the folder structure in Liferay Service Shell
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The folder structure in the downloaded backup is different from the folder structure(/opt/liferay/data/document_library) in Liferay...
Configuring Virtual Hosts for Site URLs
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a new site in our dev environment for which we want to configure virtual hosts.  As per the process we have done the...
Configuring Multiple Domain Names Pointing to the Same Virtual Instances (Liferay PaaS)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have several Virtual Instances. Each one of this virtual instances have their own name (custom domains). For one virtual instance...
Asset Publisher shows the webcontent folder instead of articles
legacy
Issue Web contents are listed in their respective folders Steps to reproduce: 1. Start the server 2. Navigate to Content & Data > Web Content. 3. Create a Structure (say str-1) using 3 text fields. 4. Create 3 web contents using str-1. 5. Now, create 2 web content folders and create 2-3...
Date Translation Issues in Web Contents
legacy Troubleshooting
Issue I created Web Content in the default English language and added a Date field to it. When I try to translate this Date field into another language, the translation is not generated correctly. Environment Liferay DXP 7.4 Resolution To ensure accurate translations, when adding another...
Search engine shows a different hostname in the title than the one that is in use when using Virtual Instances
legacy Troubleshooting
Issue In the event that the Liferay DXP site is in a virtual instance, and is indexed by a Search Engine, the hostname appears to be incorrectly set in the resulting title Environment Liferay DXP 7.4 using virtual instances Resolution You can see the Search Engine preview from Site Menu...
Unable to save Site Virtual Host - ERROR Duplicate entry for key 'IX_76A64FBE'.
legacy Troubleshooting
Issue When attempting to add a new Virtual Host in the Site Configurations, it is not possible to save the changes, and an error message appears in the portal's UI: "Error: Your request failed to complete." In the logs, the following error is reported: [dxp] ERROR...
Reviewer is unable to open the file after downloading from workflow task
legacy Troubleshooting
Issue In the workflow task when the reviewer downloads the file, the users are unable to open it because in the properties it shows a '0' byte. Steps to reproduce: Navigate to Control Panel > Users and Organizations, and create a new user. Now, navigate to Process Builder, and select...
Bandwidth of Liferay PaaS environments
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is required to know the bandwidth of Liferay PaaS environments  Environment Liferay PaaS Resolution In this case the Liferay...
"Invalid character found in the request target" logs and causing a bad request state
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Trying to access an URL that contains special characters the page fails to load showing a HTTP Status 400 - Bad Request Tomcat page....
Clear Analytics Cloud configurations
legacy Troubleshooting
Issue I would like to clone my environment, but an Analytics Cloud token can only be used by one DXP instance at a time. How do I remove the token from my cloned environment to keep it from disconnecting my original environment from Analytics? Environment DXP 7.2 Resolution This...
Activate Remove Text Formatting
legacy How To
Issue By default in CKEditor "Remove Text Formatting" functionality is hidden. Environment Liferay DXP 7.4 Resolution RemoveFormat is already added to our shipped CKEditor, only it's needed to add the button into the toolbar in order to use it. Follow the steps provided in Modifying an...
Auditing of Site Memberships: Adding/Unassigning UserGroupGroupRoles
legacy
Issue We have found that groups of users are able to assign and unassign site roles to User Group memberships. Is there a way to audit role assignment changes? Environment DXP 7.4 Resolution As of now, there is no way in OOTB Liferay to audit role assignment changes. There is an existing...
Comments on Documents & Media taking a long time to be made
legacy Troubleshooting
Issue Sites with a very large number of pages and - consequently - a large volume of documents are taking a long time to confirm a comment in my Portal files Making a comment on my documents is taking a very long time to be processed and displayed. Environment DXP 7.2 DXP 7.3 DXP 7.4...
CAPTCHA on the login page is too distorted to read
legacy Troubleshooting
Issue The CAPTCHA generated on the login page is unreadable, even for humans. Environment Liferay DXP 7.2+ and Quarterly Releases, using the Simple CAPTCHA engine Resolution On DXP 2025.Q2 and later, go to Control Panel > Instance Settings > Security Tools > CAPTCHA. On earlier releases,...
Relay state exceeds 80 bytes
legacy Troubleshooting
Issue After configuring SAML, I see Relay state exceeds 80 bytes WARN messages in the logs. How can I prevent the transmission of relay states larger than 80 bytes? Environment DXP 7.X Resolution This issue was resolved by LPS-76246. Please open a support ticket to request a hotfix...

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