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How can I disable the Commerce Wish List creation
How To
Issue I have an issue with the commerce wish list table in the database. The table has lots of entries and it is growing more, even though we do not use the wish list feature. I would like to remove these entries and...
Monotype Font Licensing
Issue Usage of Monotype fonts require a license If a user does not have the Monotype font license, is it necessary to remove references to Monotype font throughout the portal?   Environment Liferay DXP 7.4   Resolution...
Filtering Products by Category via API
legacy Troubleshooting
Issue I need to display related products on a product details page, filtered by a specific category. Attempts to filter products by category using an Information Template and API calls with...
Implementing strict rules for virtual hosts and friendly URLs
legacy Troubleshooting
Issue Having the different URLs for the same content could potentially impact SEO by affecting how pages are indexed. Even when a virtual host is defined for a site, it is possible to access that site...
Email Address Validation for Forgot Password
Issue The Forgot Password option does not validate if the user enters a correct email address. You can enter anything and the field will accept it. Two types of validation are expected: Email format validation (to...
Sorting Structures by Name in Liferay DXP
Troubleshooting How To
Issue The order of Structures when creating Web Content seems to be random. The structures are not sorted alphabetically or by modification date. Environment Liferay DXP 2024.Q2 Resolution Web Content Display widget...
Unable to Create Liferay Module Project Fragments and Start DXP 2025.Q1.0 Quarterly Release (LTS) in Liferay Developer Studio 3.10.2
Troubleshooting
Issue In Liferay Developer Studio (version 3.10.2), when navigating to File > New > Liferay Module Project Fragment, nothing happens. The popup window for creating the fragment does not appear....
Default Language not being applied to not translated content
legacy Troubleshooting
Issue There is an undesirable behavior present when creating an object and utilizing the language translation. The content is empty instead of showcasing the content translated. Steps to reproduce: Instance Settings...
How can I use environment variables to get the URL of other CX micro-services?
legacy How To
Issue Currently we can access the dynamic urls for DXP using the following variables. "LIFERAY_ROUTES_CLIENT_EXTENSION": "/etc/liferay/lxc/ext-init-metadata", "LIFERAY_ROUTES_DXP": "/etc/liferay/lxc/dxp-metadata" Is...
"Copy Page" button doesn't copy the page contents properly
legacy Troubleshooting
Issue We have observed that the "Copy Page" button in the kebab menu of the pages search result screen does not work as expected. The content of the source and destination pages are changed during the copy process. ...
Can I add internal vocabularies through the Site Initializer?
legacy
Issue We use the site initializer to create sites and we want to use internal vocabularies to categorize content. Environment DXP 7.4 Resolution This is not available out of the box in 7.4, but this feature has...
User profile is visible when accessing the /web/test
legacy Troubleshooting
Issue When accessing localhost:8080/web/test, the user profile is visible to guest users. The concern is that the user data being accessible to guest users poses a security threat. Environment Liferay DXP 7.4...
How to create a Clay Dropdown Menu with Button in Liferay 2024.Q2
legacy How To
Issue Cannot create a dropdown menu with checkboxes and an Apply button that is used to save the selection in the menu using Clay UI. Environment DXP 7.4 2024.Q2 Resolution You can add button functionality to modul by...
How to approach creating a MessageListener to verify a Publish while using Publications?
legacy How To
Issue How to approach to creating a MessageListener to verify a Publish while using Publications? Environment DXP 7.3 DXP 7.4 Resolution The Customer Support team has limited ability to provide a complete...
How to use JQuery client extension?
legacy How To
Issue How to upgrade jQuery version using client extension? Environment Liferay DXP 7.4 Resolution By using a client extension, user can add new features or customize existing ones without modifying the core code. ...
Search Bar text suggestions does not show content created in a publication
legacy Troubleshooting
Issue Steps to reproduce: Navigate to Control Panel->Applications->Publications and Enable Publications. In Production, create a web content “testProd” Create a new publication P1. In P1, create a web content...
When building Liferay DXP, SAML modules are not included in .BOM files
legacy How To
Issue When building Liferay DXP, the .BOM dependencies file does not include SAML modules. Environment DXP 2023.Q4.0 Resolution It is not an issue and is confirmed to be intended as it is. DXP...
Image uploaded from the Document and Media is blur as compared to image uplaoded from tomcat ROOT folder
legacy Troubleshooting
Issue When the image is uploaded in the system using the Document and Media and also using the ROOT folder of the tomcat server (/tomcat-9.0.75/webapps/ROOT/html), then the image uploaded from the Document and...
LCP Command Fails with "UNABLE_TO_GET_ISSUER_CERT_LOCALLY" Error
legacy Troubleshooting
Issue When deploying a microservices client extension using the LCP command in a Liferay Cloud environment, the command fails with the following error message: UNABLE_TO_GET_ISSUER_CERT_LOCALLY. Environment...
Unable to edit documents after rejection in workflow
legacy Troubleshooting
Issue User is unable to edit documents after they are rejected in a single approval workflow. The edit buttons are disabled, which prevents them from making changes before resubmitting. Steps to Reproduce: Log in...
Organization tab do not shows the user when user is added to organization via Groovy Script
legacy Troubleshooting
Issue After the execution of the below syntax in the Groovy Script, the Organization name gets appended to the user and can be seen only under the "User's details Organization Tab" but not under the...
Images viewed by guest users should not be searchable in the search results to guest users
legacy How To
Issue Images stored in the Document and Media library are set to be viewable by the Guest user (public access). These images should not appear to Guest users in the Liferay internal search results. The...
How to Compare Between Versions When Using Workflow
Issue Is it possible for a reviewer to compare both the Old and New versions when a user makes changes and resubmits for workflow approval in Web Content, Document & Media, and Commerce Products? Environment Liferay...
Password syntax checking error does not appear when configuring with Minimum Lowercase 1 when creating a new account
Troubleshooting
Issue I have an issue with checking the password syntax. When they configure the password syntax with Minimum Lowercase 1, Minimum Symbols 1, and Minimum Uppercase 1, try to create an account for a guest user, type a...
How to allow unauthenticated (guest user) requests for GraphQL
Troubleshooting
Issue I implemented ReactJS Widget that relies on GraphQL requests for custom object values, with a widget exposing object entries to the public. However, unauthenticated GrapQL requests are disabled by default and...
How to Get Website Availability Report for PaaS
legacy
Issue I would like to request a Website Availability Report from Liferay. It should include overall uptime, downtime, incident reports. Environment Liferay PaaS Resolution Liferay monitors API uptime. A report...
Client Extensions Not Visible After Deployment in SaaS
legacy Troubleshooting
Issue Client extensions are successfully deployed to SaaS, the service registers as ready, and are listed in the Client Extensions Control Panel app, but they are not visible in the Widget UI when trying to add them...
Add New Custom Domains and Avoid Downtime while Let's Encrypt certificate Is Generated
legacy Troubleshooting
Issue When new custom domains are appended to to the existing list under "customDomains" in the "certs" part of the webserver LCP.json file, a new Let's Encrypt certificate is issued to include them. In the mean...
How to Exclude User Names (userName field) from Search Queries in Liferay
legacy How To
Issue We want to exclude the userName field from search queries. This is to prevent irrelevant search results based on user names. For instance, if a user's name contains a common search term, Liferay will return content...
Modified date not match the author of a web content, document or any other asset.
legacy
Issue The author displayed for content/documents is inconsistent when modifications are made by users other than the original author. When a user edits and publishes the content, the displayed author is...
Handling an excess number of User Notifications
legacy Troubleshooting
Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...
Defining Permissions for Object Entries
legacy
Issue The creator/owner of an object entry (or any other data type) has full permissions to manage that entry (update, delete, view). I would like to give Object Admins the possibility to define/restrict...
I can select a Display Date in the past for a Web Content
legacy How To
Issue After creating a Web Content, when I go to the Properties tab > Schedule section, I can select a Display Date in the past. No error message appears when I save the Web Content with a past Display Date....
Email Settings not resetting completely from Instance Settings
legacy Troubleshooting
Issue If a user wants to reset Mail Settings from Instance Settings, it is not resetting completely Environment SaaS Resolution Open a Help Center ticket to have Support manage the environment Additional...
Is it possible to create Style Books directly from a Client Extension?
legacy
Issue Is it possible to create Style Books directly from a Client Extension? Environment DXP Quarterly Release 2024.Q4.0 Resolution Client Extensions can be created to modify the Liferay backend elements, like the...
Using Required for system configurations.
legacy Troubleshooting
Issue We would like to add required = true configuration to our system configuration. Upon requesting the data through a groovy script the string returns empty when required = true is set. Environment DXP 7.4+...
Tomcat's vulnerability CVE-2023-44487
legacy
Issue Is DXP 7.4 affected by Tomcat's Rapid Reset CVE-2023-44487? Environment Liferay DXP 7.4 Resolution If user is not using Tomcat with DXP, then it is not affected by “Tomcat's Rapid Reset CVE-2023-44487”. If...
How to Determine if JUnit is installed on Liferay Cloud
legacy How To
Issue How to determine if JUnit is installed on Liferay Cloud? How do users install JUnit on Liferay Cloud and integrate it with Jenkins? Environment Liferay Cloud Resolution JUnit is pre-installed on Liferay...
If Form entries are saved into an Object, email notification about Form submission is not sent
legacy Troubleshooting
Issue We have created an Object and a Form. We save Form entries into the Object. When a Guest user submits the form, the notification is not sent out. We are getting the following error in the logs: ERROR...
What is Synchronous Database Replication and how does It enhance Data Consistency in Liferay?
legacy
Issue What is Synchronous Database Replication and how does It enhance Data Consistency in Liferay? Environment Liferay DXP 7.4 Resolution Synchronous database replication is used in Liferay and it is a...
Multilingual PDF search indexing fails with web content
legacy
Issue Why does the main document entry contain only the metadata and not the content of PDFs? Is it possible to add the content of PDFs along with the metadata of PDFs in the main document entry? Steps to...
Vulnerabilities reported in classes generated by Liferay Service Builder
legacy Troubleshooting
Issue While performing security scans, there are vulnerabilities found in custom classes that are generated by Liferay Service Builder. Environment Liferay DXP 7.4 Resolution Sometimes, these warnings are...
Is there a release date for implementing the Content Security Policy (CSP) at Liferay?
legacy
Issue If CSP is in beta mode, how is Liferay protecting its system from vulnerability? Is there a timescale for when the CSP will be fully deployed in the portal? Once the CSP has been successfully implemented,...
Is it feasible to hide fields in the upload Section of Document and Media?
legacy How To
Issue Is there an OOTB feature to hide the following fields in the Document and Media Upload section? Document Type Display Page Categorization Expiration Date Friendly URL Related Assets Permissions Environment...
Updating Custom Account Entry Fields Fails for Person Accounts with a Specific Role
legacy Troubleshooting
Issue 'users do not have permission' exception is showing when trying to update the same custom field on Person type accounts. Steps to reproduce: 1. Start a clean 2024.q1.1 bundle 2. Navigate to configuration >...
Asset Publisher Subscriptions Only Trigger Email for New Assets
legacy
Issue When using the Asset Publisher with subscriptions enabled, email notifications are only sent when a new asset is added to the selection. Updating an existing asset's content does not trigger a new notification....
Updates are not visible without a page refresh
legacy Troubleshooting
Issue After editing and publishing a fragment or page, the changes are not immediately visible, but a similar behavior could be reproduced in other ways. A manual page refresh is required to see the...
How to change the generated OTP from alphanumeric to numeric in multi-factor authentication?
legacy How To
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...
"HTTP Status 400 – Bad Request" error occured when Updating Blogs' Custom Friendly URL
legacy Troubleshooting
Issue While updating the "Blogs" custom-friendly URL from "/liferay-blog" to "test-blogs/liferay-blogs," an HTTP Status 400 - Bad Request error appears on the UI. (A video demonstrating the issue has been attached.)...
Form Container does not display relationship field for parent object
legacy Troubleshooting
Issue I have an object A with a one-to-many relationship to object B. When I add a Form Container to a page and map it to object A, I cannot select the related object B entries. Environment Liferay DXP 7.4+ Resolution...
Knowledge Base Section Widget does not displaying the current version of Knowledge Base Article
legacy Troubleshooting
Issue When displaying Knowledge Base Articles using a Knowledge Base Section widget, once an article is edited, the displayed content will not reflect the changes made This behavior is reproducible when the Knowledge...
How to create Charts in Quarterly Versions
legacy How To
Issue The Chart Tag Library was removed in 2023.Q4 with no direct replacement. I would like to know how to create charts in a Liferay version higher than 2023.Q4. Environment 2023.Q4+ Resolution On GitHub, you...
Can I change the Article ID after disabling Autogeneration of IDs for Journal Articles?
legacy
Issue When I change the ID of a previously created Web Content, after Publishing, the ID does not change. I have System settings → Web Content → Administration → Journal Article Force Autogenerate ID disabled...
Brave Browser Issues
legacy Troubleshooting
Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility...
Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP
legacy Troubleshooting
Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and...
Why doesn't the database's "userId_" update within the PLOEntry table with the ID of the last user to edit?
legacy
Issue We've found that when updating any Liferay Language Override key-value, the PLOEntry table within the database is not being updated with the ID of the last user to edit. It is our understanding that the table...
Enabling ElasticSearch Sidecar logs
legacy Troubleshooting
Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The...
Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21
legacy Troubleshooting
Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21.  exception    "Unsupported class file major version 65" throwable    "java.lang.IllegalArgumentException:...
How to change the URL of the Site Logo
legacy How To
Issue How can I change the logo link to redirect to a URL different than the home page?  Environment Liferay Quarterly Release Resolution By default, the logo links to /web/site-friendly-url (Site Display URL),...
Vulnerability CVE-2024-52046 in Liferay DXP
legacy How To
Issue Is Liferay vulnerable to the vulnerability described in CVE-2024-52046? Environment Liferay DXP 7.3 and above Resolution Liferay uses the affected Apache Mina library (`mina-core`) only in LDAP-related code. If...