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Database Upgrade Fails with "Invalid object name 'Configuration_'"
legacy Troubleshooting
Issue When running the upgrade, we see the following error: 2025-03-05 07:05:33.290 ERROR [Apache Felix Configurator Worker Thread][LogService:47] Error processing taskInvalid object name 'Configuration_'. com.microsoft.sqlserver.jdbc.SQLServerException: Invalid object name...
SCIM Token Generation Fails with JavaScript Error in French Language
legacy Troubleshooting
Issue When Liferay’s interface language is set to French, clicking the Generate button to create a SCIM access token results in a JavaScript error, preventing the token generation popup from opening. The following error message is displayed in the browser console: Uncaught SyntaxError:...
Is there an out-of-the-box way to set up gzip compression for only specific endpoints?
legacy
Issue The gzip filter is disabled by default, but I enabled it using: com.liferay.portal.servlet.filters.gzip.GZipFilter=true After enabling it, I tried accessing an image guest URL via Postman, but I noticed that the header response does not include Content-Encoding: gzip. Since our...
Unresolved requirement osgi.ee=UNKNOWN when deploying a portlet WAR on JDK 17 or 21
legacy Troubleshooting
Issue When deploying a spring portlet WAR while using JDK 17 or JDK 21, the following deployment error appears in the Liferay logs: Unresolved requirement: Import-Package: com.liferay.portal.osgi.web.servlet.jsp.compiler; resolution:="optional"_ Unresolved requirement: Import-Package:...
[PortletServlet:109] Unable to process portlet com_liferay_dispatch_web_internal_portlet_DispatchPortlet: java.lang.reflect.UndeclaredThrowableException
legacy Troubleshooting
Issue Navigate to Control Panel > Configuration > Job Scheduler > Scheduled Jobs, and after clicking the "Run Now" button, it redirects back to the "Job Scheduler Triggers" page instead of executing the job. The following errors appear in the logs. 2024-06-25 12:02:56.631 ERROR...
Not able to get results for internal categories when fetching via APIs
legacy Troubleshooting
Issue Not getting similar results from Headless APIs when filtering content by internal categories. However, everything works fine with Public categories. The following are the steps: 1. Create an Asset Library, Vocabulary (internal), Category, Folder, and Web Contents 2. Assign the...
'Unresolved Requirement' error for a custom module post upgrading DXP 7.4 from U24 to U92
legacy Troubleshooting
Issue Receiving the 'Unresolved Requirement' error below for a custom module post upgrading DXP 7.4 from u24 to u92: ERROR [Framework Event Dispatcher: Equinox Container: a66dab4b-cb78-460e-aa7f-8ea2748a79be][Framework:47] FrameworkEvent ERROR...
Property "redirect.url.security.mode" has invalid value: domain,domain
legacy Troubleshooting
Issue After setting the property redirect.url.security.mode=domain we are now seeing WARN messages such as Property "redirect.url.security.mode" has invalid value: domain,domain Environment Liferay DXP Resolution Please check all of your environment's PROPERTIES files to ensure that...
Configuring Site Locales Using Site Initializer site-settings.json File
legacy
Issue How can I configure site locales using the site-settings.json file within the Site Initializer framework?   Environment Liferay DXP 7.4+   Resolution Currently, the Site Initializer framework doesn't support setting enabled locales. The locales enabled for a site are stored inside...
How to Remove Product Attachments via Commerce API?
legacy How To
Issue I need to remove a product attachment by running a script and I am looking for the appropriate Commerce Headless API endpoint to accomplish this. Environment Liferay DXP 2023.Q4.0+ Resolution As of Liferay 2023.Q4.0, Liferay provides two DELETE endpoints for removing product...
Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"
legacy Troubleshooting
Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module com.liferay.dynamic.data.mapping.service com.liferay.portal.kernel.upgrade.UpgradeException:...
Liferay DXP + JBoss EAP 8 Compatibility FAQ
legacy
When will Liferay Support JBoss EAP 8.0? Our team is actively working on making Liferay compatible with JBoss EAP 8. Upgrading to JBoss EAP 8 will require migrating to a newer version of Liferay DXP that supports Jakarta EE 10, which is planned for release in the second half of 2025...
URL scheme must be "http" or "https" for CORS request
legacy Troubleshooting
Issue CORS errors "Failed to fetch" when accessing headless APIs through the API Explorer. Environment Liferay DXP 7.4  Resolution CORS issues arise from mismatches between the origin of the API request and the allowed origins configured in Liferay. If the issue persists even after...
Customize Liferay Startup Logo
legacy How To
Issue How to customize Liferay Startup Logo Customization Environment Liferay 7.3 Liferay 7.4 Resolution NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or...
Groovy Scripts not working on Partner Portal
legacy Troubleshooting
Issue While filling out the upgrade request form on Partner Portal, the groovy scripts 'ee_6_2-all.groovy' and 'PrintDatabaseInfo_DXP_Modified.groovy' are not working. Environment Liferay Portal 6.2 Resolution Try with the attached updated Groovy scripts. If the issue persists, please...
URL redirection between sites in Liferay DXP 7.4
legacy Troubleshooting
Issue After migrating from Liferay DXP 7.3 to DXP 7.4, URL redirection rules defined in rewriteurl.xml (no longer supported in 7.4) and through .config files stopped working. Liferay’s built-in redirection settings only handle site-level redirections and do not support redirection for...
What 'type' parameter should I provide to the addUser() function when creating a User through API?
legacy
Issue I would like to create a user via UserLocalServiceUtil.addUser() One of the parameters required is 'int type'. What value should I provide to this type parameter? Environment DXP 7.4 Quarterly Releases Resolution The type parameter defines the user in a global scope: 0: GUEST (e.g....
JournalContentSearchLocalServiceUtil.getLayoutIds returns an empty list
legacy Troubleshooting
Issue When trying to retrieve the pages where a web content article is displayed using its articleId, an empty list is returned. After instantiating a web content in a Content Viewer, the following method is used to obtain the layoutIds: List<Long> layoutIds =...
How to set up Search Blueprints to be used with Search headless API
legacy How To
Issue You do not find a suitable headless API or is not still developed by Liferay so you would like to create your own search blueprint and invoke it easily from Search API. For example, retrieve draft or pending web content articles based on a structure field ( Feature Request )....
Null Values for PortalInetSocketAddress and PortalProtocol for Cluster Nodes
legacy Troubleshooting
Issue When running a Groovy script to check cluster formation, the output shows "null" for PortalInetSocketAddress and PortalProtocol for some nodes. Environment DXP 7.4 Quarterly Releases Resolution This behavior is expected when not all cluster nodes have been accessed through a web...
Unwanted spaces appearing after HTML tags in translated text
legacy Troubleshooting
Issue When using HTML tags like <strong>, <b>, <h1>, <span>, and <i> within internationalized text in the Language Override functionality, an unnecessary space is generated after the closing tag when the text is rendered in a fragment This extra space is visible in both the displayed...
ERR_CONTENT_DECODING_FAILED
legacy Troubleshooting
Issue When the user is accessing their DMS application, sometimes they encounter the below error in the browser console: Error : Failed to load resource: net::ERR_CONTENT_DECODING_FAILED....
Receiving resource not found error when creating commerce product through headless API
legacy Troubleshooting
Issue When creating a product using headless API. After creating it, the product status shows 'Approved'; however, when searching for the product or clicking the product to open it, that shows the resource not found error on the UI. Steps to reproduce: 1. Start Liferay DXP 7.4 U90. 2....
String ¿¿¿¿¿¿ is displayed in several Web Contents after upgrading
legacy Troubleshooting
Issue After upgrading, some Web Contents are displayed with the string ¿¿¿¿¿¿¿. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1, 2024.Q2, 2024.Q3 Resolution The string ¿¿¿¿¿¿ is codification of the characters E2 80 8B related to the character ZERO WIDTH SPACE interpreted by a...
Where can I see image details in the Headless API response for Vocabularies?
legacy
Issue I cannot see image details for Categories in the Headless API response upon calling /o/headless-admin-taxonomy/v1.0/taxonomy-categories/{{categoryId}} Environment Liferay 7.4 Quarterly Releases Resolution This is currently a product limitation, however, we already have a Feature...
How to get the portlet ID in the Asset Publisher template
legacy How To
Issue How can I obtain the portlet ID, which is used for advanced styling, within the Freemarker template of the Asset Publisher? Environment Liferay DXP 7.4+ Resolution The portlet ID used for advanced styling is a combination of the portlet name and the instance ID (if applicable). It...
Liferay REST Module Failing After Adding JJWT Dependencies
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue After adding the following dependencies to the build.gradle file of a...
Client Extension Batch Not Inserting Object Entries
legacy Troubleshooting
Issue We have a batch client extension to deploy List Definitions and Object Definitions, and we tried to use the same batch CX to insert object entries for an object definition. However, the batch seems to ignore the object entry json, with no messages in the logs and no ImportTask ID...
Video loads multiple times on page refresh/ page navigation
legacy Troubleshooting
Issue When a video is added to the page and the page is refreshed, the video gets loaded multiple times which is ultimately impacting the performance of the page. Steps to reproduce: 1. Go to Documents and Media and add a video. 2. Copy the path of the video. 3. Now create a fragment and...
ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198] Unable to uninstall org.eclipse.osgi
legacy Troubleshooting
Issue After restarting the server, the system shuts down and displays a 503 error. The following error appears in the logs: 2024-11-29 22:12:03.912 ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198] Unable to uninstall org.eclipse.osgi_3.13.0.LIFERAY-PATCHED-19 [0]...
Database Upgrade from Liferay 6.2 to DXP 2024.Q4 Fails on Oracle 19
legacy Troubleshooting
Issue When upgrading from Liferay 6.2 to DXP 2024.Q4 quarterly release using the `db_upgrade_client.sh` script, the process fails with the following error: Type change is not allowed when altering column name. Column LayoutBranch.LayoutBranchId has different type than LONG not null Here...
When a virtual instance is created via a headless API, the admin user's email address changes
legacy Troubleshooting
Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set company.security.strangers.verify to false Additional Information LPD-40015    ,...
REST Builder fails after upgrading to DXP 2024.Q1.5
legacy Troubleshooting
Issue: We have observed that the REST Builder is failing after upgrading from DXP 2023.Q4.4 to DXP 2024.Q1.5, and the following error occurs: The liferay.workspace.docker.image.liferay property is currently overriding the default value managed by the liferay.workspace.product setting....
'OutOfMemoryError' during PDF preview generation
legacy Troubleshooting
Issue  Application nodes frequently crash. The following error appears in the logs: ERROR [liferay/document_library_pdf_processor-1][PDFProcessorImpl:795] java.util.concurrent.ExecutionException: com.liferay.petra.process.ProcessException: java.lang.OutOfMemoryError:Java heap space...
Glowroot Access for Non-Admin Users
legacy
Issue The user encountering an issue with accessing Glowroot using roles other than administrator. Here are the steps performed: 1. Started the server using the command: ./catalina.sh glowroot run 2. Navigated to Control Panel > Roles and created a new regular role. 3. Went to User and...
Can we enable a prompt for asset removal?
legacy How To
Issue Currently, there is no confirmation message before we remove assets (web contents, documents etc) asking us if we really want to do it This could lead to accidental deletions which of course can be restored from the Recycle Bin, but we still prefer having a prompt first Environment...
Spring Framework 6 and JDK 21 Compatibility with Liferay DXP
legacy
Issue There is a need to upgrade the application to Spring Framework 6 due to security vulnerabilities in Spring 5.x. Is Spring 6 compatible with Liferay DXP 7.4 or later patches? What is the exact version Liferay currently using for Spring? Can Spring 6 version be used on custom portlet...
Error when projecting a clob field in a DSL query with an Oracle database
legacy Troubleshooting
Issue Given the following DSL query: DSLQuery testQuery = DSLQueryFactoryUtil.select(ddmfaTable.largeAttributeValue) .from(ddmfTable) .innerJoinON(ddmfaTable, ddmfaTable.fieldId.eq(ddmfTable.fieldId).and(ddmfaTable.storageId.eq(ddmfTable.storageId)))...
Unable to disable Email Verification in the Control Panel Instance Settings
legacy Troubleshooting
Issue When attempting to uncheck the "Require strangers to verify their email address?" option under Instance Settings → User Authentication and clicking Save, the setting reverts to being checked.  Environment Quarterly Release Resolution This is a known issue that has been resolved...
The per-virtual instance portal properties file feature has been removed
legacy Troubleshooting
Issue The per-virtual instance portal properties file feature is deprecated. Files such as  portal-[companyId].properties will no longer be considered The JVM property -Dcompany-id-properties=true is also no longer used and may cause conflicts in certain circumstances, particularly when...
Ability to delete Page directly from the page edit
legacy
Issue How to delete a page from the edit/configure option on the page or directly from the page when viewing it. When viewing a page in Liferay Portal 6.2, there was a delete button on the side menu. Users can only delete a Page in Liferay DXP 7.2 via the Site Builder > Pages menu, where...
Permission option is missing from page configuration
legacy Troubleshooting
Issue Unable to access the delete or permissions options on a page. Steps to reproduce: 1) Start a clean instance of Liferay 7.2 2) Go to the Pages section 3) Click on the home page's context menu 4) You will see the permission option there 5) Go to the page's configuration Actual...
Error copying a page: An unexpected error occurred.
legacy Troubleshooting
Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132] User 35215 must have...
Default language in DDL is not following instance setting
legacy Troubleshooting
Issue Steps to reproduce: Go to Control Panel > Configuration > Instance Settings > Miscellaneous > Default Language (change it to Spanish (Spain));  Go to Content > Dynamic Data Lists > Click in the ellipses in the right corner (Manage Definitions); Click in the Plus icon to add a New...
Web Content display style UI is changing when navigating to other assets
legacy Troubleshooting
Issue Steps to reproduce 1. Navigate to Web Content. 2. Create Basic Web Content (Note that display style of UI is "list"). 3. Change display style icon to table. (Display style changes correctly and UI indicator also changes correctly) 4. Navigate away(e.g Blogs) and then again click on...
Prevent Site Members from adding documents from the Asset Publisher
legacy Troubleshooting
Issue Site Member are able to add files from the Asset Publisher without adding explicit permissions Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Documents and Media's default permissions include Add Document in...
InvalidReferenceException when rendering an article template
legacy Troubleshooting
Issue Adding a new field in an existing estructure produces an InvalidReferenceException in articles unless you update them if you try to render this field in a template: freemarker.core.InvalidReferenceException: [... Exception message was already printed; see it above ...] at...
java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause. When we execute it below error is shown on the log: error: Caused by:...
Widget permissions aren't available on Content pages
legacy
Issue After upgrading from 6.2 to 7.2 version, when we try to modify the permissions of a widget used on a page, we don't have this option available (as we had in 6.2). This problem happens only for Content Pages. For Widget Pages you can still modify widget permissions. Environment...
Cannot access portal due to NoSuchResourcePermissionException exception
legacy Troubleshooting
Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException: java.lang.IllegalArgumentException: Someone may be trying to circumvent the permission...
Link page in fragments in 7.3
legacy How To
Issue In 7.3, contrary to 7.4, it is not possible to select a page using the type='link' tag in a fragment. Only 'content' and 'URL' options are available. This feature would be very useful to, for example, avoid creating as many manual URL links as languages needed. Environment Liferay...
Why is my site import failing with a Could not execute JDBC batch update error?
legacy Troubleshooting
Issue When I attempt to import a site with the Copy as New option selected under Update Data, the import throws a could not execute JDBC batch update error, which is caused by a duplicate entry exception: Unable to execute background task...
Autocomplete issue during login
legacy How To
Issue During login, the browser autocompletes the user's credentials into the fields based on past logins. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution These login credentials are stored and filled out in the browser, so Liferay may not have full...
What if Liferay 7.0 Page Templates are not visible after upgrade?
legacy Troubleshooting
Issue The Page Templates from Liferay 7.0 are no longer visible for the certain users after the Liferay upgrade. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution LPS-136413 and LPS-137014 are the solutions that improved the case. These fixes make...
Saving Site Settings with thousands of pages takes a long time and stops with a time out error
legacy Troubleshooting
Issue We made a change in Configuration > Site Settings and then clicked on Save. After processing for for a long time the portal returns a time out message and the change is not saved. We currently have more than 25 thousand pages related to our site. Environment Liferay DXP 7.2 Liferay...
Configuration of a fragment that appears on the selection section scrolls up when selecting the fragment present at the bottom
legacy Troubleshooting
Issue The configuration of a fragment that appears on the selection section scrolls up when selecting the fragment present at the bottom. Steps to reproduce: 1) Add a container to the home page 2) Add a card fragment into it and duplicate it for 5 times 3) Select the card fragment...
How to download a file I created on the liferay service in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Example use case: with the below command in the Liferay service, I exported the contents of a Liferay table to a file mysql -e...
Fixes present in Fix Packs affecting themes are not directly applied to my custom theme
legacy Troubleshooting
Issue Part of the fixes included in a given Fix Pack can be located within the base themes Unstyled or Styled. Just applying that Fix Pack might not make those changes appear in the custom themes which inherits from those base theme. Environment Liferay DXP 7.0+ Resolution Regenerate the...
New Analytics member's e-mail did not arrive
legacy Troubleshooting
Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they do not have one, ask them to sign up on the Create Account link on...
Can I change the font and font size in the CKEditor of web content?
legacy
Issue Cannot set up the font and font size in the CKEditor Environment Liferay DXP 7.3 Resolution In DXP 7.3, there is no UI option to change font and font size in the CKEditor of web content by default. This is because the default CKEditor itself doesn't support setting font and size of...

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