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When adding long values to a JSON object using the Liferay API a String with double quotes is being returned
legacy
Issue When generating a new JSON object using the Liferay API (JSONObjectImpl.java) and a new long value is added to it the returned value is a String with double quotes. In this case the user is calling...
Requires 3.0 opt-in when customizing Control Panel
legacy Troubleshooting
Issue When deploying a module that customizes Control Panel, the changes don't take effect and I get: java.lang.UnsupportedOperationException: Requires 3.0 opt-in. Environment Liferay DXP 7.2 Resolution The...
NoClassDefFoundError when starting the nodes simultaneously
legacy Troubleshooting
Issue The following error is thrown when the nodes of the cluster are started simultaneously:...
Error during Liferay startup after updating a config or cfg configuration file in the osgi/configs folder
legacy Troubleshooting
Issue After editing a config or configuration file in the osgi/configs folder, there are unexpected errors during the startup process, that can prevent Liferay from starting correctly The errors detected in 7.2 Fixpack...
Exported Page Template SAVES Custom Fragment Configurations / Imported Page Template IGNORES Custom Fragment Configurations
legacy Troubleshooting
Issue Steps to Reproduce: Create a custom fragment with any type of configuration. (I've tested with "dataType": "int" and "type": "text"). Alternatively you can import the attached zip that includes a custom fragment....
Performance of the JSLoaderModulesServlet
legacy Troubleshooting
Issue Steps to Reproduce: Start a server With a navigator, open the dev-tools and look at the network tab, and load the home. Refresh the home. Actual Results: js_loader_modules file is never cached. Size: X KB...
How to generate multiple Java Thread Dumps in Linux and Windows
legacy How To
Issue In case of a throughput issue, the Liferay support service usually asks to take some java thread dumps from the Liferay server, in an interval of 1-2 seconds. Taking several thread dumps, allows you to detect if a...
${processor.processMax()} error message with a blank page
legacy Troubleshooting
Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the...
Obsolete CBC Ciphers (AES, ARIA, etc)
legacy Troubleshooting
Issue "Obsolete CBC Ciphers" warning message can appear during a security revision or in certain browsers. Environment Liferay DXP. Resolution The message points to a vulnerability related to the available cipher...
Response Status Code Inconsistency for Deactivated Site
legacy
Issue My site is deactivated. Different status code responses are returned within the site when accessing: 1.) Pages (404) 2.) Documents (302) http responses are inconsistent for a deactivated site. Environment DXP...
Performance issue: Liferay service getting restarted frequently
legacy Troubleshooting
Issue Liferay service gets restarted frequently [every day or so], and status logs show readiness and liveness probes failing and causing the service to restart. Environment liferay-dxp:7.2-4.0.3 Resolution There...
Web Content Search shows all versions
legacy Troubleshooting
Issue Steps to reproduce: Create a web content Edit it a few times Search for it in the Web content search field Current behaviour: Every version of the web content is shown in the results Expected behaviour: Only the...
Logs rotation based on size
legacy How To
Issue How to implement the log rotation for Liferay logs based on the size Environment Liferay Portal 6.2 Liferay DXP 7.0 Resolution The logs can be rotated based on the size and it can be achieved through...
How can a URL be replaced or hidden on every site visit?
legacy Troubleshooting
Issue As a reverse proxy on the web server, whenever a user accesses a URL, the user is sent to the application server's IP address, which is visible on the site URL. Now, how can this URL be replaced by IP or...
Upgrading to 7.3+ fails due to a table not complying with the requirements of an external plugin
legacy Troubleshooting
Issue The upgrade process to Liferay DXP 7.3+ failed with the following Caused by: Caused by: java.sql.SQLException: The table does not comply with the requirements by an external plugin. Environment Liferay DXP...
Dependency manager sync timeout after waiting 60s
legacy Troubleshooting
Issue The following WARN can appear during the startup: WARN [http-nio-8080-exec-1][DependencyManagerSyncImpl:85] Dependency manager sync timeout after waiting 60s Environment Liferay DXP 7.2, 7.3 Resolution...
Unable to configure instances using portal-{WebID}.properties
legacy Troubleshooting
Issue Steps to Reproduce Add -Dcompany-id-properties=true to the JAVA_OPTS on $LIFERAY_HOME/tomcat/x.y.z-bin/setenv.sh; Add a file $LIFERAY_HOME/portal-test1.properties with the...
Table 'OA2Auths_OA2ScopeGrants' already exists
legacy Troubleshooting
Issue The following error occurs while upgrading a database to DXP 7.1 or higher Table 'OA2Auths_OA2ScopeGrants' already exists Environment Upgrading Portal 6.2 or DXP 7.0 -> DXP 7.1 or higher Resolution This...
Although I access DXP using https, CDN urls use http
legacy Troubleshooting
Issue If there is a load balancer in front of the DXP nodes responsible of the SSL offloading and the use of a CDN has been configured, when DXP is accessed using the https protocol, the content is downloaded from...
Why does my Liferay instance rejoin a cluster that it was previously a part of?
legacy Troubleshooting
Issue My Liferay instance was once a part of a cluster. Now I've separated it from the cluster, but the cluster keeps detecting the instance and re-adding it. I use TCPPING for both of my environments, but I've...
In a thread dump there are many blocked threads inside InitFilter class
legacy How To
Issue When I analyze a thread dump there are multiple threads in BLOCKED status with stacktraces such as this: "http-nio-8080-exec-129" Id=325 BLOCKED on...
java.lang.IllegalArgumentException at jodd.asm5.ClassReader. when calling a remote JSON service
legacy Troubleshooting
Issue When we call a JSON remote service of a custom service builder entity, it doesn't work when it has parameters. For example if we define this service builder method: public Foo getFooById(long userId) { <code> } And...
Session unexpectedly lost in Google Chrome
legacy Troubleshooting
Issue Session is suddenly lost in Google Chrome even when session.timeout.auto.extend=true has been set in portal-ext.properties file. Environment Liferay DXP Liferay Portal 6.2 Resolution This is only happening...
Tables from version 7.0 still persist in DB after upgrade
legacy
Issue Is there any specific reason for not removing 'old unused' tables from the database after the upgrade? For example, Liferay Bookmarks were archived with no direct replacements in Liferay 7.3 but after the...
Declarative Service Unsatisfied Component Checker Warning when upgrading from DXP 7.3 GA1 to Fix Pack 1
legacy Troubleshooting
Issue After installing Fix Pack 1 and running the upgrade tool, I get a warning about an unsatisfied component for analytics modules. The following warning shows up in the startup logs if I have...
Unable to add the token in Analytics Cloud configuration
legacy Troubleshooting
Issue Unable to add the token in Analytics Cloud configuration of Liferay DXP Instance Settings. The below errors are observed in the console 2021-05-09 12:14:26.660 ERROR [WebContainer : 189][PortletServlet:112]...
"invalid keyLength value" error in console at the time of login post upgrade from Liferay 6.1 to DXP 7.1
legacy Troubleshooting
Issue Post upgrade from Liferay 6.1 to DXP 7.1 user is unable to login and "invalid keyLength value" error observed in the server console. 2021-07-16 12:42:48.447 ERROR [http-nio-8080-exec-6][LoginMVCActionCommand:147]...
How do I disable the Trial license within a Liferay DXP image?
legacy Troubleshooting
Issue My Liferay Docker Image is giving a warning message that the Activation Key needs to be updated: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Development license is expired We have noticed...
Session timeout problems in Azure related environments
legacy Troubleshooting
Issue OIDC and SAML2 connections with Azure-related services can experience session timeout related problems where the session expires before its intended lifetime. Environment Liferay DXP 7.2 Liferay DXP...
Liferay 6.2 upgrade stops at UpgradeDynamicDataMapping#upgradeXMLStorageAdapter step
legacy Troubleshooting
Issue The Liferay upgrade process hangs at one specific part for a longer period of time (several hours)  com.liferay.dynamic.data.mapping.internal.upgrade.v1_0_0.UpgradeDynamicDataMapping#upgradeXMLStorageAdapter...
How to enable Hibernate query parameters logging
legacy How To
Issue Sometimes it can be useful to check which query is executed against the database as well as its parameters. Resolution To show the information in the logs the following has to be done: From Control Panel...
SSL protocol errors are observed in the browser while attempting to access Liferay at http://localhost:8080
legacy Troubleshooting
Issue This document will discuss some cases where SSL protocol errors are observed in the browser after opening the default address to the Liferay DXP instance (i.e., http://localhost:8080). This is especially true when...
Ext module is not deployed with the cloud deployment process
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The modules_ext style projects in workspace will...
Layout module upgrade fails with NoSuchGroupException when moving up to dxp-14 fix pack
legacy Troubleshooting
Issue After installing dxp-14 fix pack, start up fails due to the layout module upgrade failure. ERROR [main][UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.layout.impl...
Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP
legacy Troubleshooting
Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...
Empty string is considered as null in the parameter map
legacy Troubleshooting
Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...
Special Characters are Escaped in Salesforce Chat
legacy Troubleshooting
Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...
Startup errors after installing DXP 7.3 Fix Pack 2
legacy Troubleshooting
Issue After installing Fix pack 2, errors like the following are shown in the server boot log: 2021-07-02 08:21:57.763 ERROR...
A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable
legacy Troubleshooting
Issue The following WARN message is obtained during the portal startup: 2020-02-07 09:02:43.401 WARN  [http-nio-9090-exec-7][PortalImpl:6752] javax.servlet.ServletException: A servlet matching the filter...
Schedulers are not initialized as intended in a clustered environment
legacy Troubleshooting
Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost.  Environment Liferay DXP 7.3 Resolution The issue described above is...