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Issue I'm running into errors when attempting to update my Liferay Workspace to a higher version. Environment Liferay Developer Studio Liferay Workspace with Gradle Build Resolution If your project does not build or...

Toggle Controls button missing in Liferay DXP

legacy

Issue In Liferay DXP, I no longer see the Toggle Controls button that was available in Liferay Portal. The Toggle Controls button in Portal 6.2. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This...

Subscribed user does not receive email notification from Asset Publisher

legacy Troubleshooting

Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution...

Warnings "Attempting to upgrade X table by recreating table"

legacy

Issue During an upgrade to newer versions of the portal, warnings like "Attempting to upgrade some table by recreating table due to some reason" may be found in the logs. They can cause confusion and...

Two separate java processes are created when starting Liferay 7.3

legacy

Issue When you start Liferay 7.3 you can see two new different Java processes running, while in older versions only the first one was created: org.apache.catalina.startup.Bootstrap...

How do I Add More Than One Field To the Custom Mapping Sections in My 7.0 LDAP Setup?

legacy How To

Issue I would like to add multiple fields to the custom mappings section in my LDAP setup. Environment DXP 7.0 Resolution During LDAP setup, navigate to Control Panel > Configuration > Instance Settings, in...

Why Does the Site Selector Menu in the Control Panel Direct Traffic to an Empty Page?

legacy

Issue In DXP 7.1 and below, the links in the site selector menu in the control panel took me directly to the site home page. In DXP 7.2 and above, clicking on the site name in Control Panel > Sites > Sites...

DLFileRank query running for a long time and taking up pool usage

legacy Troubleshooting

Issue I am seeing a long running database query and am concerned about its impact on my environment: insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3...

Error executing FreeMarker template with #null when rendering web content

legacy Troubleshooting

Issue When trying to render a web content we get the following error in Liferay DXP log: 2021-02-12 11:41:48.911 ERROR [http-nio-8080-exec-9][runtime:59] Error executing FreeMarker template FreeMarker template...

Is it Possible to View HTML Source Code in Text Fragments?

legacy

Issue As a user, I would like to have access to the HTML source code for text fragments. Environment DXP 7.3 Resolution Alloy Editor does not currently have a source code view feature. Additional Information It...

Increase/decrease uploaded image resolution to make to 300 DPI as standard

legacy

Issue A requirement of increasing/decreasing uploaded image DPI (resolution) to make to 300 DPI as standard. Required API which we can be called programmatically from the code to increase/decrease DPI for uploaded...

How can I modify the Admin Theme?

legacy How To

Issue Sometimes we need to modify some aspects of the admin-theme, for example, to change the look and feel of web content editions. Environment Liferay DXP 7.0, 7.1 Resolution The admin-theme can not be modified...

Roles are getting deleted

legacy Troubleshooting

Issue While adding the roles up to 20 if chosen 20 Items per page but if try to add multiple roles further then all the roles is getting deleted except the latest one. Environment Liferay Portal 6.2 Resolution The...

Site Administrators can't edit or create Workflows

legacy

Issue A user with the Site Administrator can't create or edit workflows through Kaleo Forms Admin. When attempting to do so, the user sees that the fields are greyed out and the 'Save' button is missing. Environment DXP...

How Do I Resolve "Page Not Found" Errors Thrown by Custom 404.jsp Pages in 7.3?

legacy Troubleshooting

Issue When I navigate away from my custom 404.jsp page in 7.3, I see a "Page Not Found" error instead of the intended page. Environment Liferay DXP 7.3 Resolution A solution is described in LPS-127143, and will...

A Liferay Cloud hosted website won't redirect https://mydomain to https://www.mydomain

legacy Troubleshooting

Issue When opening a Liferay Cloud hosted website without the www part in the URL, the redirection to the site with the www part in it will not happen. Example: https://mydomain.com will not redirect to...

How do I remove items from the User Personal Bar without customizing it?

legacy How To

Issue There are items in the User Personal Bar by default that we aren't using or don't want users to access. We want to remove these items without creating a custom module. Environment Liferay DXP...

Unable to use the Action button under Sites

legacy Troubleshooting

Issue Steps to Reproduce: 1) Manually deploy Liferay on Wildfly 8.2. 2) Start up the portal and navigate to Control Panel > Sites > Add blank site. 3) Click on any Action button with to the Sites. Actual Result: The...

Unable to render forms in custom portlet anymore

legacy Troubleshooting

Issue You have some custom code (e.g. a portlet) which programmatically renders a form But after a patch level upgrade, this does not work anymore, the form is not rendered Environment DXP 7.2 Resolution It might be that...

Using data providers to populate states based on their country

legacy Troubleshooting

Issue Create data providers for the country list and state list by using the below Liferay provided 'Rest Web Services'. localhost:8080/api/jsonws/country/get-countries and...

Allow users to get accurate search results for public page content when using the common search functionality

legacy Troubleshooting

Issue After publishing to 'Live' and 'Re-indexing', when searching for the public page once again on the staging server, zero results displayed. After configuring 'Remote Staging', the search results which were...

Accurate search results for public page content after configuring 'Remote Staging'

legacy Troubleshooting

Issue No results found after publishing changes to live Steps to reproduce: Set up a clean instance Set up another (remote environment) instance. Create a new content page in the local environment. Add a basic...

Huawei devices and Liferay Push notifications

legacy Troubleshooting

Issue Liferay Push uses Firebase Cloud Messaging. Firebase Cloud Messaging will not send notifications to devices that don't have Google Services running on them. As of May 16, 2019, Google Services cannot run on...

Custom Category in Breadcrumb

legacy

Issue Trying to add an entry in Liferay Breadcrumb in the custom portlet. Environment Liferay DXP 7.0 Resolution The requirement is not available out of the box in Liferay. If you want to achieve this functionality,...

New Virtual Instance cannot be created if "passwords.default.policy.check.syntax=" is set to true

legacy Troubleshooting

Issue If I set passwords.default.policy.check.syntax=true in my portal-ext.properties file, I cannot create a New Virtual Instance I get an error in the logs: ERROR...

Unable to preview images when selecting images in Web Content image field

legacy Troubleshooting

Issue Unable to preview images when selecting images in Web Content image field. Environment Liferay DXP 7.1 Resolution There is a possibility the issue is caused by the missing configuration on the Adaptive Media page....

Only deleting pages from Staging to Remote Live

legacy How To

Issue I want to be able to delete pages on my Remote Live site without publishing any other changes or content from Staging to Remote Live. Environment Liferay DXP Resolution After deleting the respective pages from the...

How Do I Change Where Documents are Stored When Uploaded Through the Forms Upload Field?

legacy Troubleshooting

Issue As an administrator, I would like to make the files uploaded by one user through the forms upload field hidden from other users, but I don't see a way to restrict view permissions to the Document Library...

Disabling embedded Elasticsearch in DXP 7.3

legacy How To

Issue How to disable the Embedded Elastic Search? Environment Liferay DXP 7.3 Resolution Please refer to the steps below: Create a configuration file...

Uploading Images through Web Content disappear after upgrade

legacy Troubleshooting

Issue When uploading images using the image field in a web content structure, the images do not appear in the documents and media portlet. After running the upgrade to Liferay DXP 7.3 from a prior version of Liferay,...

Control Panel Menu is displaying for all users

legacy Troubleshooting

Issue All authenticated users are seeing the Control Panel displayed on the left-hand side of the screen Environment Liferay DXP Resolution Display of the control panel is controlled by the permission...

Unable to download files bigger than 1GB: "upstream prematurely closed connection while reading upstream"

legacy Troubleshooting

Issue You can not download big files from the Liferay DXP, in general you can have problems with files bigger than 1 GB, as commonly are some LAR files. There is an error in the webserver service's log file similar...

Number of unknown visitors is lower for past months than it was before in Analytics Cloud

legacy

Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and...

Your browser doesn‘t support pasting with the toolbar button or context menu option

legacy How To

Issue When trying to paste content from the clipboard into the CKEditor through the "Paste as plain text" button on Google Chrome or Mozilla Firefox, you'll receive the message: Environment Liferay DXP 7.2+...

How to identify the fixes included in a hotfix

legacy How To

Issue I want to be able to know what fixes are included in my hotfix. Environment Liferay Portal Liferay DXP Resolution The hotfix ZIP archive contains a file called fixpack_documentation.xml. All the fixes included in...

Values of hidden form fields are not saved/submitted anymore

legacy How To

Issue After installing dxp-18 (DXP 7.1) or dxp-2 (DXP 7.2), values we have in form fields hidden through rules show empty after submitting the form, when viewing the form entries. Environment DXP 7.1 DXP 7.2 Resolution...

Unable to initialize Elasticsearch cluster, health status is in RED

legacy Troubleshooting

Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status...

Users without Admin role cannot initiate SSO on the SP when using expando fields

legacy Troubleshooting

Issue When using expando field as "Name Identifier Attribute Name=expando:concurid", user without Administrator role can not initiate SSO. Steps to reproduce: On IdP end Add a custom field 'field1' for user. Go to SAML...

Additional JavaMail properties not being considered in mail server configuration

legacy Troubleshooting

Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...

Service keeps on restarting

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on...

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