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WYSIWYG editor in custom jsp is not working
legacy Troubleshooting
Issue Adding a WYSIWYG editor to a portlet by following this document is not working with the below error 2023-01-02 10:04:42.080 ERROR [http-nio-8080-exec-6][IncludeTag:128] Current URL /announcements...
Receiving NoSuchMethodError on DLAppService.AddFileEntry function
legacy Troubleshooting
Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry(   String externalReferenceCode, long repositoryId, long folderId,                 String sourceFileName, String...
The mandatory field Language of object is empty and is possible to save the changes
legacy Troubleshooting
Issue Why it is possible to save the mandatory Language field without any value? Steps to reproduce: 1) Navigate to Control Panel > Object > Objects 2) Create a custom Object 3) Create a Text field 4) View this...
Unable to define the searchable option with new objects fields
legacy Troubleshooting
Issue Unable to configure the searchable options of new fields added to an object after it has been published. Steps to reproduce: Create an object: 'Pets' Add a new field: 'petName' (Text, indexed as text) Publish...
Unable to Publish Object Definition Relationships after Importing
legacy Troubleshooting
Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a...
Unable to sort the entries by using the External Reference Code
legacy Troubleshooting
Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4)...
How can I get information about my Liferay license?
legacy How To
Issue Is there a way to get information about my Liferay license in the UI? Environment Liferay DXP 7.0+ Resolution On Liferay 7.0, 7.1, 7.2: Go to Control Panel > Apps > License Manager On Liferay 7.3, 7.4: Go to...
The exception "java.lang.NoClassDefFoundError: aries/base/Parameter" occurs after upgrading from 7.3 GA1 to 7.3 Update 21
legacy Troubleshooting
Issue I am seeing this error after upgrading Liferay 7.3 GA1 to 7.3 Update 21 with WebLogic 12c R2 java.lang.NoClassDefFoundError: aries/base/Parameter   Environment DXP 7.3   Resolution Update the portal property...
How to fix the error: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true"
legacy Troubleshooting
Issue When starting one Liferay node, the following error is written to the log file: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true". The Liferay server is using...
How to configure email sender and email logging for Multi-Factor Authentication?
legacy How To
Issue I would like to understand where sender email address for Multi-Factor Authentication comes from. I would like to set the log levels so I can see when emails are sent. Environment Liferay DXP 7.4 Resolution Set...
Error when we create a site with Minium template
legacy Troubleshooting
Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class...
Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Hypersonic Database Error - org.hsqldb.HsqlException
legacy Troubleshooting
Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module...
Options missing in portlet menu when using theme generator generated theme
legacy Troubleshooting
Issue When using a base theme generated by the theme generator following the steps listed here, the portlet menu only displays "Permissions" and "Configuration Templates". Environment Themes generated for Liferay 7.4...
Where can the Gogo shell port be changed?
legacy How To
Issue The port used by the Gogo shell for OSGi is 11311 by default. How can it be changed? Environment Liferay DXP 7.4, 7.3, 7.2, 7.1, 7.0 Resolution The portal property that controls the domain and port to connect...
Non logged in users can see the permission portlet
legacy Troubleshooting
Issue Non logged in users can see the permission portlet via a certain URL Environment Liferay DXP 7.2 Resolution Remove com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet from the default property...
Asset Libraries throw warnings after upgrade from DXP 7.3
legacy Troubleshooting
Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null...
Broken pipe message in the log when opening Liferay for the first time
legacy Troubleshooting
Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...
Endpoint doesn't work if I use the path specified in /api/jsonws page
legacy Troubleshooting
Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are...
Guest permissions set on uploaded file
legacy
Issue The user could choose to inherit the permissions from the parent folder when creating new folders/files inside one folder. If the permissions of the parent folder have been modified, it would be better if the...