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What message is displayed when I log in with an expired password?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What message is displayed when I log in with an expired password?...
Category parent-child relationships and asset publisher settings
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Category parent-child relationships and asset publisher settings Issue When the...
Permissions needed for changing image of a category
legacy Troubleshooting
Issue Why a user, having full permission in Categorisation > Categories, could not change the image of a category? Environment Liferay DXP 7.4+ Resolution Set within the role's Define permissions tab, Commerce > Product management > Products > Commerce Product > Manage Images...
Can we add more button types/styles in Fragments?
legacy
Issue Is there a way to change the available options in the button type dropdown? E.g. can we add more button styles to fragments? Environment Liferay DXP 7.3+ Resolution Bootstrap provides several additional button styles, like btn-success, btn-info, btn-warning etc. See the full list...
Link doesn't work in Knowledge base when a non-standard protocol is chosen.
legacy Troubleshooting
Issue When adding the notes:// protocol to a link in Knowledge Base, AntiSamy removes it and displays it as text. Environment Liferay DXP 7.2, 7.3 Resolution By default, everything is sanitized by AntiSamy, with 3 exceptions (JournalArticle, BlogsEntry and FragmentEntry).  Knowledge...
Cookies Issue Related to Two-Character Domain Names While Using Internet Explorer
legacy Troubleshooting
This article documents an issue that has been reported by some users working on Liferay Digital Experience Platform (DXP). It is a cookies issue that has been reported, and the issue arises when using certain versions of Internet Explorer behind a two-character domain...
Using the 'getOriginalServlet' Function to Retrieve the Default Query String in DXP 7.0
legacy
This article serves as a reference guide on how to use the getOriginalServletRequest function to get the default queryString when using the OSGi framework. Developers familiar with Liferay Portal 6.2 EE and now using DXP 7.0 (also 7.1, 7.2 or 7.3) will find that certain requests are now...
WeDeploy Auth Admin Portlet in Liferay DXP 7.0 Fix Packs
legacy Troubleshooting
When deploying Liferay DXP 7.0 Fix Pack 24, 25, 26 or 27, the WeDeploy Auth Admin portlet will appear in the Control Panel. WeDeploy is currently a beta product. The addition of this portlet will have no impact or security risk.  Installing an affected fix pack will result in the...
Configuring Theme-Embedded Portlets After Deploying Security-Hotfix-11-6012
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Security-hotfix-11-6012, which is available for Liferay Portal 6.0 EE SP2, is preventing embedded portlets from...
Changes in Wiki Syntax Parsing from 6.0 EE SP1 to 6.0 EE SP2
legacy How To
In Liferay Portal 6.0 EE SP2, a new Creole parser for the Wiki portlet has been implemented and changed how links are parsed. For example, previously in 6.0 EE SP1, links using single brackets like "[ ]" will redirect the user to a new Wiki page. In 6.0 EE SP2 and newer versions, links...
Liferay DXP 7.1 Known Issues
legacy
For customers working on Liferay DXP 7.1, the following table has been formed to serve you and provide current information regarding known issues that have been discovered, reported, or resolved. Please be sure to check the linked LPS ticket for more information on an issue. We also...
Liferay DXP 7.0 Known Issues
legacy Troubleshooting
For customers working on Liferay DXP 7.0, the following table has been formed to serve you and provide current information regarding known issues that have been discovered, reported, or resolved. Please be sure to check the linked LPS ticket for more information on an issue. We also...
Avoiding Authentication Errors With IE8 and IE9
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When a session of Liferay times-out, an Invalid Authentication error is displayed. When the error is displayed, it...
User Interface Changes in DXP 7.0
legacy
This article highlights several changes to front-end tools and features with User Interface for Liferay DXP 7.0. Resolution Here are some highlighted changes followed by brief explanations of new projects: Modularization; css and javascript files can be moved with modified file...
Buttons missing from CKEditor when using Internet Explorer 8
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. While using Internet Explorer 8 Compatibility mode, some of the CKEditor tool bar options are missing and thus...
Things You Should Know Before Using Liferay WYSIWYG Portlet
legacy
The Liferay WYSIWYG portlet allows for WYSIWYG editing capabilities in a very simplified package. While the lightweight nature of the Liferay WYSIWYG portlet can be useful, Liferay Marketplace indicates that the app, "should only be used when the full capabilities of Liferay's CMS system...
Applying Security Update 2012-05-25 requires Tunnel-web
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When trying to apply Security Update 2012-05-25 the following error message occurs: "security-hotfix-5-6012 ::...
SAML Comprehensive Quick Start Guide for Liferay Portal
legacy How To
This is a comprehensive article that documents the steps for how to set up SAML on Liferay Portal 6.2 EE. In addition, this article covers the different ways that SAML can be implemented and utilized. SAML (Security Assertion Markup Language) is an XML-based open standard data format for...
Unable to add portlets in Nested Portlet
legacy Troubleshooting
Issue When using the "Nested Portlets" portlet, one possibility is that portlets cannot be nested because the Nested Portlets portlet is collapsed. Resolution Ensure Nested Portlets is not collapsed when attempting to add other portlets within its frame., content:...
Minification May No Longer Work if JS Code Contains eval() or with() on DXP 7.0
legacy How To
This article serves as a reference concerning an intended change in the minification process which might break some JavaScript code. After upgrading from Liferay Portal 6.2 to Liferay DXP 7.0, any JavaScript code that uses eval() or with() may no longer work as expected. After the...
LiferayPortletURLs Generated For a .War File Do Not Have Authentication Token
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Subscribers often develop custom portlets and themes based on the APIs Liferay provides. As part of the portlet...
Kaleo Workflow Changes for DXP 7.0
legacy How To
This article documents the Kaleo workflow changes that have taken place in Liferay Digital Experience Platform. In DXP, there are some Kaleo Workflow related user experience changes happening surrounding Web Content. These changes include: Unlike 6.2 and previous versions, the Web...
JSONWS Guest Access
legacy
The Liferay platform's JSONWS page is available to unauthenticated users at your Liferay_URL/api/jsonws. However, this does not mean that guest users have access to execute JSON web services. Even if the web services are listed in JSONWS page when accessing as Guest, most of the web...
Microsoft Internet Explorer 11 Performance Issues Due to CSS Style Calculations
legacy
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. This article documents...
Internet Explorer 11 with Compatibility Mode May Lead to Slow Page Loads
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. Customers using Internet...
Map of Liferay DXP 7.0 Modularized Apps
legacy
Many apps from Liferay Marketplace are now included in Liferay Digital Experience Platform 7.0 Suites, and are updated through Fix Packs and Service Packs.  Please see the complete list below: Resolution Collaboration Suite Liferay Notifications Liferay Wiki Navigation Forms and Workflow...
Getting Started With Developer Studio
legacy How To
With the purchase of a subscription to Liferay Digital Experience Platform (DXP), customers have access to Liferay Developer Studio, which  is a set of Eclipse plugins designed to ease development with Liferay DXP.  This article documents the features included with Liferay Developer...
Applying Patches to Liferay Portal for Versions 6.0 EE SP1 and earlier
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how to deploy patches to Liferay in a variety of environments. The steps are seperated by...
Configuring Log4j Logging for the Audit Portlet in DXP 7.0
legacy How To
This article demonstrates how to create a separate audit.YYYY-MM-DD.log file within ${liferay.home}/log for audit INFO messages. It should roll over every day with this configuration. Resolution Once the DXP 7.0 instance has started, navigate to the Control Panel → Configuration → System...
Patching Tool 2.0.8
legacy
The Patching Tool 2.0.8 is a maintenance release for Liferay Digital Experience Platform 7.0 and 7.1, which includes fixes and minor updates.  Resolution Release Highlights:  Introduces the command, system-info, which provides additional hardware information, such as number of CPUs, disk...
Minification Issues When Using ES6 in Your Custom Code
legacy Troubleshooting
This article documents a minification error you will encounter if using ECMAScript 6 (ES6) in your custom code and the ES6 code is not transpiled. In a production environment, we enable the following property in order to minify CSS and JavaScript resources, and to make our code lighter....
Liferay Portal Activation Key Deployment Instructions for versions 5.2 SP4 and earlier
legacy How To
An activation key for Liferay version 5.4 SP4 and lower is based off the Server ID or server MAC address and utilizes a license key. The key will be generated by Liferay's Provisioning team. Please follow the deployment instructions below. Resolution After obtaining an activation key:...
Adding a User to a Site, Role, or User Group Automatically
legacy How To
This article describes how to add sites, roles or user groups to a user automatically. Resolution Go to Control Panel Select Portal Settings Select the Users section Select the tab for Default User Associations Add name of site, role or user groups in the relevant fields Notice that any...
Staging Best Practices for Liferay Portal
legacy Troubleshooting
This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local Staging vs. Remote Staging When planning to use Staging, one of the first...
Customizing the Announcements Portlet in DXP 7.1
legacy How To
This article details how to optimize the Announcement portlet using the Customize Announcement Displayed feature in Liferay Digital Experience Platform (DXP) 7.1. The Announcements app allows users to broadcast important information to different groups of users. Each announcement can be...
Creating High Contrast Color Themes in Liferay DXP 7.0
legacy How To
Beginning with DXP 7.1, the Liferay platform makes use of Clay, which is the implementation of Lexicon 2.0 and the Lexicon Experience Language. This version provides improved accessibility with the offering of high contrast color schemes. For a first-hand look, check out the Alerts page...
Workflow cannot be used with Publications enabled, and vice versa
legacy Troubleshooting
Issue When we enable Workflow and Publications together, and we can't publish assets, e.g. web content articles We see the below exceptions in the log: ERROR [http-nio-8080-exec-14][TransactionCommitCallbackUtil:46] Unable to execute transaction commit callback...
Counter in Web Content Display remains at 0 after activating Enable View Count Increment
legacy Troubleshooting
Issue After activating the option Enable View Count Increment in System Settings → Web Content → Web Content Display, the counter remains at 0. Environment Liferay DXP 7.2+ Resolution In Liferay DXP 7.2 the following properties in portal-ext.properties should be enabled:...
Restrict the upload of certain Document and Media files by checking their metadata
legacy
Issue We would like to restrict uploading any files to the Document and Media portlet by their extension, however, there should be an extra check in their content (mime) type to make sure the extension wasn't just changed, so it should restrict the upload by the files' content instead of...
Trying to save a form with many fields fails showing a blank page
legacy Troubleshooting
Issue I'm creating a new form that has numerous fields. At some point when I try to save the form it won't let me add any more fields: when I try to save it, a blank page appears and the error below is shown in the logs: PortletServlet:117] null javax.portlet.PortletException:...
Related Assets section in web content editor screen does not show Commerce Products
legacy Troubleshooting
Issue The Related Assets section in web content editor screen does not show Commerce Products despite following the steps in Enabling Commerce Products as Related Assets documentation Environment DXP 7.4 Resolution The following instructions contain additional steps not explicitly stated...
An Object is missing from the Application or Control Panel menu after restarting
legacy Troubleshooting
Issue A custom Object configured to display in the Application or Control Panel menu is missing after restarting the application. The custom Object was previously present with Update 49 installed, but has now disappeared. Go to Control Panel > Objects Create an object definition Add a...
Configuring RSS feeds for web content
How To
Issue How can I configure an RSS feed for web content? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In order to configure an RSS feed for web content, you should perform the following: Enable RSS feeds by going to Global Menu > Control Panel > System Settings >...
Creating thread dumps in docker/kubernetes based environment
legacy How To
Issue Is there any easy way to generate a thread dump in docker/kubernetes based environment? Environment Liferay Docker images Resolution The official Liferay Docker images are shipped with the thread dump script by default. To generate the thread dump, running this script...
How to have a more complete text editor when editing a web content?
legacy How To
Issue Is it possible to have a text editor with more functions than what comes by default in Liferay DXP? Environment DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0   Resolution [DXP 7.3] Add the following property to your file portal-ext.properties:...
How to turn on Debug logging for Patching tool?
legacy Troubleshooting
Issue When we have any kind of issues while using Patching Tool, we can't analyze the problem because we see the same information in the log and in the console too: The command has failed. Please see the log for details. Can we extract more details from the log? Environment Liferay DXP...
Error: "type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for ...." displayed in the log after upgrade
legacy Troubleshooting
Issue This error could appear in the client log after upgrading the portal: type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for .... Environment DXP 7.2 or higher Resolution You need to check if you have installed analysis-icu plugin for...
Widget categories and order of widgets in the page edit menu
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event What criteria are used to sort widget categories such as highlights, WIKI...
Reverting a hotfix while keeping your existing Fix Pack
legacy Troubleshooting
Issue When it is necessary to install a new hotfix in the affected environment, the following command needs to be run:  ./patching-tool.sh revert (Linux) or patching-tool.bat revert (Windows) The concern here is that by attempting to run the above command, all patches are removed from...
Roles Admin portlet should not display permissions for Instance Settings and App Manager portlets
legacy Troubleshooting
Issue Reproduction Steps 1. Add a Regular Role "Role A", and grant this role the following permission App Manager: Access in Control Panel App Manager: Configuration App Manager: Permissions App Manager: Preferences App Manager: View Instance Settings: Access in Control Panel Instance...
Are Unique Email Addresses Required for Authentication
legacy
Issue Our company has a few external clients whose users have unique screen names, but all share one email address. This is causing various conflicts such as two users being unable to sign in simultaneously. The error in log looks like this below: WARN [https-jsse-nio-0000-exec-000]...
Sorting search results by a localizable structure field is wrong when viewing the page in different languages
legacy Troubleshooting
Issue When using the Search Sort widget to order the search results by a structure field, it results in different ordering when viewing the page in different languages. The selected structure field is marked as localizable.   Environment Liferay DXP (Any version)   Resolution If a...
Elasticsearch Errors - Failure in Bulk Execution and Parsing
legacy Troubleshooting
Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id [com.liferay.journal.model.JournalArticle_PORTLET_12345], message...
Incorrect Avatar Displayed when Editing Web Content
legacy Troubleshooting
Issue If I create an item of web content then someone else updates that web content, the avatar of the  person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar is of the person who updated the content Actual: Avatar remains the...
How to Login after Blacklisting the Sign-In Portlet
legacy Troubleshooting
Issue We Blacklisted the Sign-In Portlet with a third-party authentication application and the admin logins were not synchronized in the process and so now we can no longer access our environment. How can we restore access? Environment DXP 7.1 Resolution The best option, in this case,...
Excluding 3rd party Javascript libraries from loading
legacy How To
Issue How to exclude third-party libraries when they are not needed, such as lodash, headless, API explorer etc. Environment DXP 7.0+ Resolution Control Panel > Configuration > System Settings > Third Party Some of them are disabled by default and could be enabled in these settings if...
How to set a link to be applied to the whole fragment
legacy How To
Issue Sometimes, the need of establishing a link that applies to the whole fragment arises. The first idea that might come up is usually to use nested editable fields. However, nested editable fields are not supported. Environment Liferay DXP 7.4+ Resolution There would be two...
WARN message that includes frozen indices have been deprecated
legacy
Issue The below WARN message is observed continuously in the Liferay logs    WARN [https-jsse-nio-8443-exec-62][RestClient:65] request [HEAD...
Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?
legacy Troubleshooting
Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page.  Environment DXP 7.3 DXP 7.4 Resolution This was fixed by LPS-165522. Please patch up to 7.3 Update 4 or open a...
Can't save default values for web content because of required fields
legacy Troubleshooting
Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data -> Web Content -> Structures and create a structure with 2 fields (for...

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