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Reviewer is unable to open the file after downloading from workflow task
legacy Troubleshooting
Issue In the workflow task when the reviewer downloads the file, the users are unable to open it because in the properties it shows a '0' byte. Steps to reproduce: Navigate to Control Panel > Users and...
Bandwidth of Liferay PaaS environments
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue It is required to know the bandwidth of Liferay PaaS...
"Unable to get recent groups" error is thrown in the logs for Guest users with specific permission
legacy Troubleshooting
Issue Liferay DXP 7.4 U92 starts up with the following error: ERROR [http-nio-8080-exec-2][RecentGroupManager:94] Unable to get recent groups java.lang.NullPointerException: null at...
Relay state exceeds 80 bytes
legacy Troubleshooting
Issue After configuring SAML, I see Relay state exceeds 80 bytes WARN messages in the logs. How can I prevent the transmission of relay states larger than 80 bytes? Environment DXP 7.X Resolution This issue was...
Email Notification integrated with Liferay Objects got stuck in the queue
legacy Troubleshooting
Issue We are trying to integrate an email notification when an entry is made in a certain object. For this we have followed all the steps provided in the following URL we found in the Liferay Dev Forum : -...
Exporting Data through Analytics Cloud API does not return valid JSON
legacy
Issue Export data based on Requesting a Data Export It will download a zip file for you with a JSON file Open the JSON file with a text editor Result: The data format is not valid JSON.   Environment Liferay DXP 7.0+...
CVE-2023-33950
legacy Troubleshooting
Issue We would like to determine whether Liferay is vulnerable to CVE-2023-33950 The CVE claims that Pattern Redirects in Liferay Portal 7.4.3.48 through 7.4.3.76, and Liferay DXP 7.4 update 48 through 76 allow regular...
user is unable to update SKU twice via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Create an option with the name "City". 4. Create a specification with the name "segment". 5. Navigate to...
Product comparison bar not removing after refresh
legacy
Issue The product comparison widget bar is not removed after the refresh Steps to reproduce: 1) Created two simple products 2) Navigate to Minum Site and drag the 'Product Comparison Bar' on this page. 3) Now, try...
The Form is temporarily unavailable
legacy Troubleshooting
Issue Error if the form is edited while it is filled out by any user Steps to reproduce: 1. Log in as Admin 2. Create a Form with 2 Text fields 3. Place the Form widget on the Home page, select the Form for display...
Client's public IP is visible in source code
legacy
Issue User is able to see their own public IP while checking the source code of a page on the Liferay portal. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The public IP is visible through the...
Where are comments entered by other users when assigning, approving, or rejecting workflow tasks managed?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
"Too many redirects" Error on SAML Logout
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I log out, Liferay (the SAML SP) enters an infinite...
Issue while connecting the elasticsearch via config file
legacy Troubleshooting
Issue The following errors are coming in the Liferay console while connecting the elastic search with the help of the config file. ERROR [liferay/monitoring-3][ParallelDestination:59] Unable to process message...
Selecting the same account groups in the discount portlet giving the error
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to 'Discounts' under Pricing. 3. Create a new discount and Save. 4. Navigate to 'Eligibility' and select the specific account groups. 5. Select the...
SQL injection Sleepy user agent attack
legacy
Issue Liferay does not restrict a URL that has a 'sleepy user agent' query appended to it like: https://domain/page?1%2b(select*from(select(sleep(x)))a)%2b=1 Environment Liferay DXP 7.4 Resolution Sleepy user agent...
File permissions error after upgrading the stack
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating from a stack to a major version there...
'Price Range Facet' is showing the product of the expired SKU
legacy Troubleshooting
Issue The price range facet filtering the expired SKU product as From 0.00 on the catalog page. Steps to reproduce: 1. Navigate to the product portlet. 2. Select any product. 3. Expire the SKU. 4. Now, navigate...
Editing or adding a document through D&M widget will redirect to DLAdminPortlet
legacy
Issue Add Documents and Media widget on a page Open the widget's configuration and activate "Show Actions" Click on "+" and upload a file (alternatively, edit a file) Result: The view will not open within the...
SAML Download Certificate button is broken, with Redirect URL errors seen
legacy Troubleshooting
Issue The Download Certificate button doesn't work in the SAML Admin. When I click on the Download Certificate button, nothing happens. Redirect URL errors are seen in Liferay logs, such as:...
How to Set HTTPOnly, Secure and SameSite Attribute for All Cookies
Troubleshooting
Issue In a security scan for our PaaS application, we see that some cookies do not have HTTPOnly, Secure and/or SameSite attributes. How can we apply these attributes to our PaaS NGINX instance? Environment Liferay DXP 7.4+...
Adding Priority Value to sitemap.xml
legacy How To
Issue The priority value is important for search engine optimization (SEO) as it helps to understand the relative importance of different pages on a website. How to add the priority value in the generated Liferay...
Editor default configuration changed from ENTER_P to ENTER_BR on DXP 7.3 U-5
legacy How To
Issue Editor default configuration changed from ENTER_BR to ENTER_P on DXP 7.3 U-5; Environment DXP 7.3 Resolution We found this commit on LPS-148819 witch changes the default value of ENTER_P (see #use-enter-mode-p)...
Existing role was updated/replaced by the role imported from lar
legacy
Issue Steps: Export a regular role from instance A and import it to instance B. Modify the name of the regular role on instance B. Exported the regular role from instance B and imported it to instance A. Expected result:...
Where can you create/use Analytics Cloud custom events in Liferay?
legacy How To
Issue We want to send custom events to Analytics Cloud from our Liferay DXP instance. How can we do this? Environment Liferay DXP Analytics Cloud Resolution For everything else, you can use Custom Events by using any...
Terms of Use jsp page is missing
legacy How To
Issue Prior to Update 31, there was a terms of use JSP page located in {TOMCAT_HOME}\webapps\ROOT\html\portal that could be used to customize the Terms of Use page Starting with Update 31, that terms of use JSP page is...
How do Segments sync between Liferay and Analytics Cloud?
legacy
Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So...
Customize/Extend the out of the box classic theme
legacy How To
Issue I would like to base my custom theme on the out of the box classic theme. Environment Liferay DXP 7.1+ Resolution Please read Creating Themes Then create a folder and open terminal Instead of yo liferay-theme,...
sr-only elements
legacy
Issue class="sr-only" elements can be observed in the HTML of my pages. Environment Liferay DXP 7.3+ Resolution Does not need to be removed and it is not malicious. It is implemented by the changes made on LPS-118487...
lastLoginDate values are not correct in User_ table
legacy
Issue It’s noted that the last login date details are not correct in User_ table. The understanding is that lastLoginDate values should reflect those seen in the loginDate column. Environment DXP 7.3   DXP 7.4...
Search container shows wrong search count results with pagination
legacy Troubleshooting
Issue Pagination shows the wrong search count results. Steps to reproduce: 1. Navigate to Site Menu > Content & Data > Web content, create some web content 2. Navigate to Site Menu > Site Builder and create a...
Unable to edit web content in pending status of workflow
legacy Troubleshooting
Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...
Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable
legacy Troubleshooting
Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way:...
Developer license can not be registered with NullPointerException and UnknownHostException
legacy Troubleshooting
Issue When deploying a developer license, the DXP instance can not be activated with NullPointerException and UnknownHostException 2023-05-15 05:35:37.524 ERROR...
Unable to find web.xml file location in WebSphere application server
legacy Troubleshooting
Issue The web.xml file cannot be located in the Websphere application server. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To modify the web.xml file, the location in the Websphere server is...
Users appear in the Export File but Not in the Liferay Control Panel
legacy Troubleshooting
Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User...
How to Configure Liferay Workspace for Live Development of Frontend Client Extensions
legacy How To
This feature is available from Liferay Workspace 6.1.0 How to create a custom client-extension.yaml file to allow deploying different configurations depending on the need. What is it? Liferay Workspace now supports...
Liferay imports from Active Directory fails with exception LDAP: error code 53 - 00002016: SvcErr: DSID-031A12B1, problem 5003 (WILL_NOT_PERFORM)
legacy Troubleshooting
Issue You are experiencing a failure to import from Active Directory with the following exception: com.liferay.portal.kernel.log.LogSanitizerException: javax.naming.OperationNotSupportedException: [LDAP: error code 53 -...
What does "archived" user notification mean?
legacy
Issue At System Settings/User Notifications there are some settings related to user notifications, more precisely to so-called "archived" user notification events (see attached screenshot) But it is not clear what this...
Unable to import LDAP users using Import by Group due to com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN
legacy Troubleshooting
Issue If you are unable to import LDAP users by the Group import method due to the following error, there may be orphaned entries in your database's Users_UserGroups table:...
Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException
legacy Troubleshooting
Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException:...
User gets error when submitting Form if the Form is edited by an Admin
legacy Troubleshooting
Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay.  ...
user is unable to disable the 'Password Changed Notification' and 'Password Reset Notification'
legacy
Issue User is able to disable the 'Account Created Notification'. However, there are no options for turning off the 'Password Changed Notification' and 'Password Reset Notification' notifications. Environment...
The required fields are not requiring the user to fill in when switching languages ​​in instance settings
legacy Troubleshooting
Issue The required fields are not requiring the user to fill in when switching languages in instance settings Steps to Reproduce: 1. Navigate to Instance settings > Localization 2. Change the language to any other...
Unable to change the default locale for already existing web contents structure
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Navigate to web content > Structure. 3. Create a structure with any type of field. 4. Change the default language to 'Spanish' > Save. 5. Navigated to Web...
Create date is not visible inside Product Relations
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 U60. 2. Create a new minium site. 3. Navigate to products. 4. Select any product. 5. Click on the Product Relations Tab. 6. Add product(any). 7. Product is added...
Blog view count is not increasing for specific display page templates inside asset publisher
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Create a new Display Page Template, by navigating to Design > Page Templates > Display Page...
Getting OptimisticLockException with workflow task timers
legacy Troubleshooting
Issue OptimisticLockException is encountered when using task timers inside the workflow. Steps to reproduce: Add a workflow under the process builder and add two task timers performing the same task at the same...
Audit entries stopped being shown or generated
legacy Troubleshooting
Issue We have recently upgraded to a new Update version, and we noticed that the Audit tool is not working or not displaying the most up to date information, showing last updates as 'x days ago', around the time when we...
Ability to add an image from URL as a Blog Cover Image
legacy Troubleshooting
Issue Can an image from a URL be used as a Blog Cover Image? Steps to reproduce: 1. Navigate to content > blog 2. Add a new entry 3. Add an image to the content. 4. Observe the tab 'URL', the user can click on it...
The document cannot be accessed if the title contains special characters
legacy Troubleshooting
Issue The user wants to access the document using a URL (with special characters) without uuid and timestamp An error occurs when accessing a file using a URL without a UUID if the file name contains a + or a %...
Unable to view the 'specific account groups' in discount portlet with view permissions
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Roles > create a new role and provide the view permissions of the 'Account Entry', 'Account Groups', 'Account', and 'Currencies', and view and...
Multipage form does not save data to the DB while navigating to next page
legacy How To
Issue While using a form with multiple pages, the user has a requirement to save data to the database on the first page before moving to the second page. Environment Liferay DXP 7.4 Resolution Multi-page forms do...
Blog view count is not increasing inside asset publisher
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Deploy the asset publisher portlet on the page. 4. Click on the configurations of the asset...
How to provide permission to Fragments
legacy
Issue Does DXP have permission feasibility with fragments? Environment Liferay DXP  [all versions] Resolution There is no way to directly control the visibility of a Fragment depending on the user accessing the...
The currency format is not displaying as expected
legacy Troubleshooting
Issue The currency format is not displaying as expected for INR(Indian Rupees) Steps to reproduce: 1) Navigate to Control Panel > Commerce > Currencies > INR > Format Pattern 2) Change pattern from ₹ ###,##0.00 to...
Gradle dependencies are failing for POI OOXML
legacy Troubleshooting
Issue Users are unable to upload .xlsx and .xlsb file extensions to the application, after the issue was investigated and it was determined that the issue began appearing following the Liferay upgrade from DXP 7.3...
Cannot login after deploying a theme
legacy Troubleshooting
Issue We get a white screen and a freemarker exception error when trying to login after deploying an OOTB theme with no customizations created via the theme generator: 2023-05-26 13:32:51.826 ERROR...
How can I remove deletions from a site where Staging was disabled?
legacy Troubleshooting
Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...
Product is not getting expired by its own
legacy Troubleshooting
Issue The product status is not getting changed to Expire. Steps to reproduce: Navigate to Control Panel → Instance Settings. Then, navigate to Localization → Time Zone. Navigate to Control Panel> Users and...