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Radio Buttons in Forms cannot be navigated by keyboard
legacy Troubleshooting
Issue I have set up a form with non-inlined radio button groups. Using tabulator and arrow keys, I cannot select the appropriate option within groups. This is an accessibility issue, since the form cannot be navigated with keyboard only. Environment 2024.Q1 2025.Q1 Resolution This is a...
User Redirected to Guest Site Login After Clicking Form Submission Link in Email Notification
legacy
Issue Clicking the form submission link in an email notification redirects a user to the login form on the Guest site instead of the site where the form was submitted. Navigate to Control Panel > System Settings > Login Check Login Prompt Enabled and Save Make sure a mail server is...
Make certain pages accessible to specific IPs only
legacy How To
Issue How to make certain pages to be accessible only via specific IPs. Environment Liferay DXP [all versions] Resolution In order to allow certain pages to be accessible via specific IPs, users can perform configuration changes via the Web Server (Nginx) level. Below is the...
Special characters like apostrophe (') is displayed as its ASCII value in the account address field
legacy Troubleshooting
Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an account and add a "Billing/Shipping" address. Enter special characters in any field...
Liferay.on("allPortletsReady") getting fired before all portlets are ready
legacy
Issue Liferay.on("allPortletsReady") getting fired before all portlets are ready Steps to reproduce: Start the server. Create a form with multiple text fields, single selection radio button set with multiple options, select list fields, etc. with some rules working on these fields....
Pagination Numbers Displayed in Hindi Numerals When Language is Switched to Hindi
legacy Troubleshooting
Issue When switching the language from English to Hindi, the numeric values in the pagination control change to Hindi numerals. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3  Resolution This issue is due to the default behavior of Java's NumberFormat class when using JDK versions...
ClassCastException When Adding Web Content in Batch via Headless API
legacy Troubleshooting
Issue When attempting to add web content in batch using the headless API endpoint /o/headless-delivery/v1.0/sites/{siteId}/structured-contents/batch, a ClassCastException occurs. The error resembles the following: ERROR [default-2][BatchEngineImportTaskExecutorImpl:155] Unable to update...
Are Document Previews in Liferay Compatible with '.potx' File Extensions?
legacy Troubleshooting
Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View. After which we are able to upload the files to documents and media,...
After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup
legacy Troubleshooting
Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and the following error is thrown ion the log:...
The restClient object throws error in Freemarker templates on JBOSS EAP
legacy Troubleshooting
Issue The "restClient" object throws an error in a Freemarker template within a Web Content Template, Application Display Template, a Fragment or any other kind. The error message displayed on the HTML page is something similar to: Java method...
Enabling DKIM Email Signatures
legacy
Issue How to enable DKIM signatures for emails sent from Liferay. Environment Liferay DXP 7.4 Resolution DKIM signatures are configured on the mail server, not in Liferay DXP. Email security standards like SPF, DKIM, and DMARC require adding DNS records (TXT records) for your domain....
Theme Contributor Loads Multiple Times
legacy
Issue When deploying a Theme Contributor, it loads multiple times. The number of times varies depending on the website, page, and other factors. Environment Liferay DXP 7.0 and later Resolution Multiple calls to a Theme Contributor within a single page load is expected behavior. This is...
Site-initializer using PATCH instead of PUT for object definition with API
legacy Troubleshooting
Issue I am having issues updating our object definitions via site initializer synchronization. The issue was first observed with new fields not getting added to objects. When I do a manual object definition export/add fields/import, it works, and I get the new fields; if I try it via...
How can I search for all instances where a specific theme has been applied?
legacy Troubleshooting
Issue I have applied a specific theme to certain pages and would like to update the theme to a new one. However, I am not sure which pages / layouts have my theme has been applied. When I remove my previous theme and update to my new theme, I am seeing this warning: WARN...
"Column publishDate in table Layout already is datetime2(6)" Warning During Upgrade
legacy
Issue During the upgrade process from Liferay DXP 7.1 to a more recent version, the following warning message appears in the logs when using SQL Server: WARN [main][BaseSQLServerDatetimeUpgradeProcess:99] Column publishDate in table Layout already is datetime2(6) Environment Liferay DXP...
Upgrade to 2024.Q1.14 LTS on Oracle failed with "Invalid column name" error
legacy Troubleshooting
Issue When upgrading to Liferay DXP 2024.Q1.14 LTS, the database upgrade process fails with the following error: ERROR - Failed upgrade process for module com.liferay.layout.page.template.service com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.SQLException: Invalid column...
Controlling Role Visibility via Headless API
legacy How To
Issue The /o/headless-admin-user/v1.0/roles API exposes all system roles, potentially revealing sensitive information about permission structures, user roles, and their associated components (portlets). Environment Liferay DXP 7.4 Liferay DXP Quarterly Releases Resolution You can control...
How to set two Liferays as separate SAML and IdP servers?
legacy How To
Issue How to set two Liferays as separate SAML and IdP servers? Environment Liferay DXP Quarterly Release Resolution Configure and setup first bundle: Add portlet.session.replicate.enabled=true to portal-ext.properties in both bundles Startup the first local bundle with default port...
What hardware is supported to run Liferay?
legacy
Issue The Compatibility Matrix does not list any specific hardware to run Liferay. What is supported to run Liferay?   Environment DXP 7.3+ Quarterly Releases   Resolution Liferay's Compatibility Matrix focuses on software dependencies, such as operating systems, databases, and...
When trying to develop an integration to import several product warehouse availability, the BatchEngineImportTask fails
legacy Troubleshooting
Issue Blocking bug evident when trying to use the warehouse item batch headless API. Steps to reproduce: Create a warehouse with external reference code CR41 Execute a POST to /o/headless-commerce-admin-inventory/v1.0/warehouses/warehouseItems/batch with the following json body [     {  ...
Content Structure Headless getSiteContentStructuresPage search does not consider Structure name or description
legacy Troubleshooting
Issue The user is unable to search for a specific web content structure using either the structure name or description via the API endpoint: /o/headless-delivery/v1.0/sites/20117/content-structures?search=demo Steps to reproduce: 1. Navigate to Product Menu > Content & Data > Web Content...
"Fields", "nestedFields" and "Restrict Fields" do not filter out the data in the API response body
legacy Troubleshooting
Issue While using the Navigation Menu Headless API (`/o/headless-delivery/v1.0/navigation-menus/${navigation_menu_id}`), the response is too long, especially with multiple navigation levels. When "navigationMenuItems.customField" or "navigationMenuItems.link" or...
Thread deadlock during startup of liferay in cluster
legacy Troubleshooting
Issue I'm not 100% sure on how to reproduce/trigger it, but it seems that when there is active traffic to the cluster, there is a fair chance that one of the nodes will deadlock during startup of the portal. We see this happen almost every deployment on production, however on dev, test &...
"Unable to lookup mail/MailSession" error when sending emails
legacy Troubleshooting
Issue We have configured email delivery using the application server JNDI mail resource: Configuring in the context.xml of the application server: <Resource name="mail/MailSession" auth="Container" type="javax.mail.Session" mail.smtp.host="MY_HOST_VALUE" /> And adding the following...
Intermittent portal startup failures due to BundleException
legacy Troubleshooting
Issue Intermittent portal start up failures occur when the following BundleException error is observed:  Caused by: org.osgi.framework.BundleException: Cannot transiently start a module whose start level is not met. at org.eclipse.osgi.container.Module.start(Module.java:413) at...
Can I use per-instance portal-[companyId].properties files in my enviroment?
legacy Troubleshooting
Issue You would like to have a per-instance properties file after adding -Dcompany-id-properties=true in setenv or system-ext properties. While infrequent, a StackOverflowError can be reproduced and potentially flooding the log file: ... at...
Upgrade to 2024.Q4.5/6 fails with "Unable to upgrade com.liferay.object.service to 10.2.0 from 10.0.0"
legacy Troubleshooting
Issue I am trying to upgrade to 2024.Q4.5 or 2024.Q4.6. The upgrade fails with the following error: 2025-02-03 15:56:10.160 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module com.liferay.object.service java.lang.IllegalStateException: Unable to upgrade...
Resolving ClassNotFound Exceptions in JSPs and TLDs
legacy Troubleshooting
Issue A ClassNotFound exception occurs when referencing classes from JSPs or TLDs, even when using a wildcard (*) in the import-package header of liferay-plugin-package.properties. Example error message: Unable to dispatch request: The class com.example.package.Class specified in the...
Seeing "A JSON web service action is already registered at" WARN messages after upgrading Liferay
legacy Troubleshooting
Issue After upgrading Liferay, I'm seeing the following WARN message repeatedly in the logs: WARN [main][JSONWebServiceActionsManagerImpl:590] A JSON web service action is already registered at ... Environment Quarterly Release Resolution These WARN messages are often caused by...
Database Upgrade Fails with "Invalid object name 'Configuration_'"
legacy Troubleshooting
Issue When running the upgrade, we see the following error: 2025-03-05 07:05:33.290 ERROR [Apache Felix Configurator Worker Thread][LogService:47] Error processing taskInvalid object name 'Configuration_'. com.microsoft.sqlserver.jdbc.SQLServerException: Invalid object name...
SCIM Token Generation Fails with JavaScript Error in French Language
legacy Troubleshooting
Issue When Liferay’s interface language is set to French, clicking the Generate button to create a SCIM access token results in a JavaScript error, preventing the token generation popup from opening. The following error message is displayed in the browser console: Uncaught SyntaxError:...
Is there an out-of-the-box way to set up gzip compression for only specific endpoints?
legacy
Issue The gzip filter is disabled by default, but I enabled it using: com.liferay.portal.servlet.filters.gzip.GZipFilter=true After enabling it, I tried accessing an image guest URL via Postman, but I noticed that the header response does not include Content-Encoding: gzip. Since our...
During portlet WAR deployment getting unresolved requirement errors
legacy Troubleshooting
Issue When deploying a spring portlet WAR using JDK 17 or JDK 21, the following deployment error appears in the Liferay logs: Unresolved requirement: Import-Package: com.liferay.portal.osgi.web.servlet.jsp.compiler; resolution:="optional"_ Unresolved requirement: Import-Package:...
[PortletServlet:109] Unable to process portlet com_liferay_dispatch_web_internal_portlet_DispatchPortlet: java.lang.reflect.UndeclaredThrowableException
legacy Troubleshooting
Issue Navigate to Control Panel > Configuration > Job Scheduler > Scheduled Jobs, and after clicking the "Run Now" button, it redirects back to the "Job Scheduler Triggers" page instead of executing the job. The following errors appear in the logs. 2024-06-25 12:02:56.631 ERROR...
Not able to get results for internal categories when fetching via APIs
legacy Troubleshooting
Issue Not getting similar results from Headless APIs when filtering content by internal categories. However, everything works fine with Public categories. The following are the steps: 1. Create an Asset Library, Vocabulary (internal), Category, Folder, and Web Contents 2. Assign the...
'Unresolved Requirement' error for a custom module post upgrading DXP 7.4 from U24 to U92
legacy Troubleshooting
Issue Receiving the 'Unresolved Requirement' error below for a custom module post upgrading DXP 7.4 from u24 to u92: ERROR [Framework Event Dispatcher: Equinox Container: a66dab4b-cb78-460e-aa7f-8ea2748a79be][Framework:47] FrameworkEvent ERROR...
Property "redirect.url.security.mode" has invalid value: domain,domain
legacy Troubleshooting
Issue After setting the property redirect.url.security.mode=domain we are now seeing WARN messages such as Property "redirect.url.security.mode" has invalid value: domain,domain Environment Liferay DXP Resolution Please check all of your environment's PROPERTIES files to ensure that...
Configuring Site Locales Using Site Initializer site-settings.json File
legacy
Issue How can I configure site locales using the site-settings.json file within the Site Initializer framework?   Environment Liferay DXP 7.4+   Resolution Currently, the Site Initializer framework doesn't support setting enabled locales. The locales enabled for a site are stored inside...
How to Remove Product Attachments via Commerce API?
legacy How To
Issue I need to remove a product attachment by running a script and I am looking for the appropriate Commerce Headless API endpoint to accomplish this. Environment Liferay DXP 2023.Q4.0+ Resolution As of Liferay 2023.Q4.0, Liferay provides two DELETE endpoints for removing product...
Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"
legacy Troubleshooting
Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module com.liferay.dynamic.data.mapping.service com.liferay.portal.kernel.upgrade.UpgradeException:...

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