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CmapSubtable warnings (PDFBox)
legacy Troubleshooting
Issue In Liferay logs, the following warnings occur: 2019-08-30 07:49:23.393 WARN [default-4][CmapSubtable:185] Format 14 cmap table is not supported and will be ignored Environment Liferay DXP 7.1 Resolution The class which the WARN message above remarks is CmapSubtable, which is part...
API and UI validator do not match for e-mail address in update-user
legacy Troubleshooting
Issue If I want to update a user's email address and give an invalid value, the UI validator prevents me to do so. However, there is no server-side validation, so it can be done via the jsonws API or Groovy script. Environment Liferay DXP 7.0 Resolution Install fix pack de-86, which will...
Message Board "Subject" Character Limit
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue On the bulletin board...
Will the session timeout configured in Tomcat be overridden by applying fixpack/hotfix?
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue In order to change the...
Set Web Content to use CKEditor instead of Alloy Editor
legacy How To
Issue By default, the editor for web content is set to use Alloy Editor. Sometimes, the user would like to use CKEditor instead Environment Liferay 7.1 Resolution You can change the default editor for web content by setting the following property in your portal-ext.properties file:...
In Liferay DXP 7.1, flags taglib uses scope of module that spawns flags window instead of Flags module
legacy How To
Issue In Liferay 7.0, you can change the reasons and keys for that are displayed in the Flags portlet, and the flags for other portlets will change as well (e.g. Message Board). However, in Liferay 7.1, the flags taglib was re-written so that instead of using the scope of the Flags...
Search Tuning modules must be deactivated when DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) is configured with Solr 7
legacy Troubleshooting
Issue When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 1 (SP1) or Fix Pack 2 (FP2) or higher, if you navigate to the Search Tuning category on the Control Panel "Portlet is temporarily unavailable" error appears on page and errors are thrown in the console....
Upgrading from Portal 6.2 to DXP 7.1 may fail for the Knowledge Base plugin
legacy Troubleshooting
Issue When trying to upgrade the Knowledge Base plugin as part of upgrading from Liferay Portal 6.2 to Liferay DXP 7.1, an error like this may appear with: upgrade:execute com.liferay.knowledge.base.service  INFO - Upgrading...
The image should be downloaded with "Image Name" instead of the keyword "article" while saving by right clicking it on browser
legacy Troubleshooting
Issue The image should be saved with Image original name rather saving with "article" keyword by default. Steps to reproduce: Navigate to Content and create structure and template for the web content as below Structure: [Eg: S1] Add Text field, Add Image upload field by setting as...
"Access denied" error when activating remote staging
legacy Troubleshooting
Issue The steps described in the article "enabling remote live staging" have been followed but, when trying to activate remote staging, the following error is shown in the log: com.liferay.portal.kernel.exception.SystemException: com.liferay.portal.kernel.exception.SystemException:...
Control Menu is shown without styles
legacy Troubleshooting
Issue Control Menu is shown without styles when navigating from a Control Panel page to a page configured with a custom theme and SPA is enabled. Refreshing the page fixes this issue temporarily until the next problematic navigation. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution The...
Users unable to see scheduled content
legacy Troubleshooting
Issue Why doesn't my 'Scheduled' content appear for other users? Scenario: 1. 'Approved' and 'Scheduled 'content created by User A (below)         2. User B is logged in and only sees the 'Approved' content (below) Environment DXP 7.2 DXP 7.1 Resolution Use the Filter and Order drop-down...
Why can't I see my created Application Display Templates for widgets in a staged site?
legacy Troubleshooting
Issue In a staged site, after adding a new Application Display Template for a widget, the same will not be visible in the ADT's list for that widget itself Environment Liferay DXP 7.0+ Resolution Application Display Templates have to be staged at the moment of activating staging on that...
Unable to create a Web Content with size more than 256KB.
legacy Troubleshooting
Issue If the web content article size is more than 256 KB. It shows "Please enter content with valid content size no longer than 256KB" on UI. Environment Portal 6.2 Liferay DXP 7.0 - 7.4 Resolution For Liferay 6.2-7.3 Please add the below property in portal-ext.properties to create...
Displaying in child site selected contents from parent site
legacy Troubleshooting
Issue Create a parent site with two child sites (Child1, Child2). Configure the parent site to share contents. Add some web contents in the parent site. Add an asset publisher in each child site. Cannot find a way to display particular web contents from parent site. Environment Liferay...
After installing Connector to Elasticsearch 6 from Marketplace, NullPointerExceptions are thrown
legacy Troubleshooting
Issue We installed Liferay Connector to Elasticsearch 6 from Liferay's Marketplace on fix pack 11 patch-level. Now that we moved to fix pack 12, we started to get the below exceptions: WARN [liferay/search_writer/SYSTEM_ENGINE-3][ProxyMessageListener:88] java.lang.NullPointerException at...
Https Access Portal Problems
legacy Troubleshooting
Issue When users are trying to access to portal using https protocol, portal is redirecting to http protocol and pages are not showed right. Https protocol was configured in load balancers and application servers but not in Liferay portal. Environment Liferay DXP 7.1 Application server:...
NTLM authenticate failed due to " Logon failure: unknown user name or bad password error "
legacy Troubleshooting
Issue Users are unable to login through NTML due to the following WARN: 2019-08-29 05:55:28.671 WARN [http-nio-8080-exec-5][Netlogon:104] Unable to authenticate user emma: Logon failure: unknown user name or bad password. Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution The error...
"The email address you requested is reserved" error
legacy Troubleshooting
Issue Trying to create a new user with an email address that doesn't exist in the portal, raises an error. The error shown is "The email address you requested is reserved". The user cannot be created. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Check if the email address is present...
Guest permission option is not the default value when creating a file entry in Control Panel.
legacy
Issue The default value of the permissions when creating a file entry in control panel is Site Member instead of Guest. Environment Liferay Portal (Collaboration & Document Management) Versions: Liferay Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 Resolution In some cases this is an expected...
Liferay Push - How to migrate from Google Cloud Messaging (GCM) to Firebase Cloud Messaging (FCM)
legacy How To
Issue Google Cloud Messaging (GCM) was deprecated in 2018 and made no longer functional on 29, May, 2019. Google API Dev Team may contact Liferay customers using Liferay Push, asking to migrate from Google Cloud Messaging (GCM) to Firebase Cloud Messaging (FCM). Environment Liferay...
Password is visible as a plain text in the user's browser console
legacy
Issue When a user tries to log in to Liferay via Liferay's default Sign-In portlet, the user's password shows in the browser console as a plain text. Environment Liferay DXP 7.0-7.4 Resolution This is not a Liferay issue. When submitting the login credentials in the browser, the browser...
SAML SLO is not working when using two Liferay servers in my machine
legacy Troubleshooting
Issue We configured 2 Liferay Servers in my machine, one as Service Provider and the other as Identity Provider. We managed to perform the login through IdP. The issue happens when we try to logout the user in SP. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution If IdP and SP use...
How to identify the filename for a System Settings configuration file
legacy How To
Issue This article documents how to determine the filename that should be used for a Systems Settings configuration file (.config) that can be inserted into $LIFERAY.HOME/osgi/configs. Why? The creation of System Settings .config files permits you to transfer configurations between one...
Configuring the respective landing page with the customised logout modules for the two different sites in one Liferay instance
legacy
Issue There are two different sites named site-a and site-b in one Liferay instance. Develop a custom hook for the logout module to customize the logout landing page for these two different sites How to configure the respective landing page with the customized logout modules for the two...
How to generate the crt and key of a certificate on base64 for a custom domain on Liferay PaaS?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As stated on this documentation you'll need to add both the crt and the key on base 64 on the LCP.json file. { "id": "webserver",...
How to disable Scripting Console
legacy How To
Issue Even if Scripting Console is restricted to those with the server administration role, we would like to disable this scripting functionality in our 7.0 portal. Environment DXP 7.0 Resolution Scripting from Scripting Console can be disabled by blacklisting the following modules:...
The portal becomes unresponsive due to java.io.IOException: Broken pipe error thrown in the log
legacy Troubleshooting
Issue The portal becomes unresponsive and the log is filled with the below error, ERROR [default task-112985][VirtualHostFilter:375] java.io.IOException: Broken pipe java.io.IOException: Broken pipe  at sun.nio.ch.FileDispatcherImpl.writev0(Native Method)  at...
Registration of certain characters may fail.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The following error is...
Permission Error When Updating User's Password by JSONWS API
legacy Troubleshooting
Issue When updating the User's password through JSONWS API, the following error is reported in the log and the password can not be updated correctly. 01:18:11,468 ERROR [http-nio-8080-exec-2][JSONWebServiceServiceAction:97] User 31929 must have UPDATE permission for...
PortalContextLoaderListener with Runtime Exception
legacy Troubleshooting
Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, Unable to start the server. Below error occurs: [# Error1] 27-Dec-2019 21:01:10.432 SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener...
How to Configure Multiple Site Names with Different HostNames
legacy How To
Issue How Multiple Sites can be configured with Different HostNames in the portal? The below example illustrates the requirement. If there are two sites Site A and Site B then, 1) Site A should be mapped with a.site.com 2) Site B should be mapped with b.site.com  That is when...
CacheFilter Expiration time
legacy How To
Issue The cache filter caches processed web content.  To change the cache expiration time to live ehcache.xml needs to be modified. So where can we set the expiration time. Environment Liferay DXP 7.0 Resolution The ehcahce.xml referred in this property is the /liferay-single-vm.xml and...
Liferay server is not reachable with the error "HTTP 404" on the browser
legacy Troubleshooting
Issue When accessing the server on the browser, the server is unreachable with the error HTTP 404 and the following error is observed on the Liferay logs. ERROR [liferay/scheduler_dispatch-4][JDBCExceptionReporter:234] HikariPool-1 - Connection is not available, request timed out after...
How to use JDBC ping for DXP 7.1 dockerized cluster in Kubernetes
legacy Troubleshooting
Issue We have a 7.1 cluster in Kubernetes with docker image Liferay nodes. We don't know in advance what IP address would be assigned to Liferay containers. As the pods can get killed and then the cleanup does not happen, the JDBC ping may not be an option. Environment Liferay DXP 7.1...
Login issue when configuring the SSL on JBoss EAP 7.0
legacy How To
Issue Login issue when configuring the SSL on JBoss EAP 7.0 Environment Portal: Liferay DXP 7.0 Application Server: JBoss EAP 7.0 Operating System: Ubuntu 19.04 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of...
A Large Amount of Expired Records in SamlSpMessages and SamlSpAuthRequests Table Should be Cleaned up
legacy Troubleshooting
Issue The high CPU usage is observed every hour in the database server and a large amount of data exists in SamlSpMessages and SamlSpAuthRequests table.  Environment DXP 7.1 Resolution The root cause could be that the following two listeners somehow were not working for a while and a...
How to delete page scope
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue How do you delete page scopes? Environment Liferay DXP 7.0, Liferay DXP...
Error java.lang.OutOfMemoryError: Metaspace
legacy Troubleshooting
Issue When there's a lot of traffic or usage, the logs show an error similar to: 2019-11-12 07:39:54.538 ERROR [liferay/scheduler_dispatch-24][ParallelDestination:55] Unable to process message {destinationName=liferay/scheduler_dispatch, response=null, responseDestinationName=null,...
SIGSEGV Issues in JDK 7u40
legacy Troubleshooting
Issue Symptom: "A fatal error has been detected by the Java Runtime Environment: SIGSEGV (0xb) at pc=0x00002ad5cad58a87, pid=18862, tid=1093142848" Environment Liferay 6.1, embedded Lucene search index Liferay 6.2, embedded Lucene search index Resolution Liferay does not endorse or...
Cluster cannot be started after updating to Fix Pack 3 on Liferay DXP 7.2
legacy Troubleshooting
Issue After installing liferay-fix-pack-dxp-3-7210.zip, TCPping cluster nodes can not be started due to the following errors: 2019-12-16 16:02:56.201 ERROR [SCR Component Actor][ClusterExecutorImpl:93] bundle com.liferay.portal.cluster.multiple:3.0.15...
java.sql.SQLException: Incorrect string value and no Display Templates listed for the Breadcrumb widget
legacy Troubleshooting
Issue On startup, the server will print errors similar to these: ERROR [main][JDBCExceptionReporter:234] Incorrect string value: '\xE5\x9F\xBA\xE6\x9C\xAC...' for column 'name' at row 1 WARN [main][PortalInstanceLifecycleListenerManagerImpl:140] Unable to register portal instance...
Reference tag in service builder service.xml is not allowing to have MBMessage reference
legacy Troubleshooting
Issue Creating service module with reference <reference entity="MBMessage" package-path="com.liferay.message.boards" /> in service.xml. gradle buildService fails with  Exception in thread "main" com.liferay.portal.tools.service.builder.ServiceBuilderException: Unable to find MBMessage in...
Image not getting displayed in Interner Explorer 11 post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1
legacy Troubleshooting
Issue Post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1, the web content articles created using structure and template with an embedded image field will not display the respective image on IE 11 i.e. the image is broken in IE11 and works fine in other browsers such as Chrome and...
Unable to change the configuration in Most Viewed Assets portlet
legacy Troubleshooting
Issue Changes made in the configurations of the Most Viewed Assets portlet by navigating Configuration -> Number of Items to Display -> given 1 as value and saved. But "You Request failed to complete" error is thrown. Environment Liferay DXP 7.2 Resolution The above issue is caused...
Using singleton_name in tcp.xml, Liferay 7.2 (fix pack 1) TCPping cluster fails to start up
legacy Troubleshooting
Issue After installing fix pack 1 on our 7.2 TCPping cluster, the nodes fail to start up with numerous errors. It seems that Liferay cannot create JgroupsClusterChannels and singleton_name is not recognized: ERROR [Start Level: Equinox Container:...
Query String is not append to the URL, after adding it through Pages > Advanced setting
legacy
Issue Query String is not appended to page URL after adding it through Pages -> Advanced settings. Environment Liferay DXP 7.1+ Resolution The Query String Parameter won’t be appended to the URL as it is meant to be the default and hidden behind the page. This is the expected behavior....
How to test the Liferay API behavior
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue If I use the Liferay API,...
About log rotations
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Is it possible to set the...
Why is the server now timing out users after 15 minutes instead of 30?
legacy How To
Issue After updating past de-68 for Liferay DXP 7.0 or past dxp-5 for Liferay DXP 7.1 users are now timing out after 15 minutes. Environment Liferay DXP 7.0 using the Tomcat application server Liferay DXP 7.1 using the Tomcat application server Resolution LPE-16597 modifies the default...
SSL/TLS communication when connecting to the database
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is SSL/TLS communication used when connecting to the database?...
Important Changes in Fix Pack Release Notes
legacy
Issue Some fix packs cannot be reverted or may have hard limits on which versions that the patch level can be reverted to. The reason why a rollback option is unavailable is due to database schema updates, plugin updates, or other changes that are incompatible with an earlier fix pack...
Different Browser Cache Behaviour on HTTPs Protocol in Google Chrome
legacy Troubleshooting
Issue Not all of the static requests are cached in Google Chrome, when you follow this documentation to set up HTTPs: Setting Up HTTPs on Tomcat Reproduction steps: Set up the portal as per attached documentation Access the home page over 8443 port and observe the network tab in chrome...
No portlet bag for {id=0, companyId=0, portletId=xxxxx, roles=, active=true} reported during import process
legacy Troubleshooting
Issue When publishing from staging to live, or importing lar into a new site, the following error is reported: 11:09:48,470 ERROR [liferay/background_task-1][StagingServiceHttp:153] com.liferay.portal.kernel.exception.SystemException: java.lang.IllegalStateException: No portlet bag for...
Redirection is not happening
legacy Troubleshooting
Issue After setting the below property with the following values in portal-ext.properties, redirection to the defined domain has not happened rather its showing warning messages. # #redirect.url.security.mode= #redirect.url.security.mode=159.113.202.96 redirect.url.security.mode=ip # #...
Changing Site language while Site Template propagation is active is not possible
legacy Troubleshooting
Issue It is not possible to change the language of the Site made from a Site Template while propagation is enabled. Environment Liferay DXP 7.1 + Resolution You can change the language of a Site made from Site Template without disabling the Template Propagation, by going to: Control...
Does Liferay use the full version of JQuery?
legacy
Issue JQuery offers both "Full" and "Slim" versions of their libraries Some API is available in the "Full" version only Environment Liferay Portal Liferay DXP Resolution Liferay includes the "Full" version of JQuery in all versions of Liferay , content:...
About the destination of the log that Liferay outputs as standard
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue I would like to check the...
Unable to startup the server: NPE while loading configurations from database
legacy Troubleshooting
Issue The issue usually comes with Oracle database and having a null dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings Due to this, Liferay fails to start, and throws the following exception: [exec] 15-Oct-2018 19:27:17.685 SEVERE...
Workarounds for "The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit"
legacy Troubleshooting
Issue Eventually, the JSP compiler might show error messages like: The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit Environment DXP 7.2 DXP 7.1 DXP 7.0 Portal 6.2 Resolution The exact error message is because of limits inherent to...

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