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Receiving email notifications for updated, added, or moved web content
legacy Troubleshooting
Issue Why can't I receive email notifications for Updated, Added, or Moved web content assets? My mail server is set up correctly and I am getting the Web Content Review notifications without issue. Environment DXP...
Resolving Static Asset Publisher Rendering Errors in Custom Layout Templates
legacy Troubleshooting
Issue There is a known issue (as documented in LPS-88239) encountered when using a custom Layout Template that implements a static Asset Publisher. Instead of rendering properly, a NoSuchPortletPreferencesException...
Activation Keys FAQ for Liferay DXP and Liferay Commerce
legacy
What are the different types of activation keys? How do I obtain an .xml activation key for my Liferay DXP instance? What information do I need to provide to request an activation key?...
Using MS ADFS & Liferay SAML Integration
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Does Liferay DXP use WebDAV HTTP methods?
legacy
Issue Our security team wants to restrict the HTTP methods that are allowed through our firewall. Does Liferay DXP use WebDAV HTTP methods such as: PROPFIND, PROPPATCH, MKCOL, COPY, MOVE, LOCK, UNLOCK Environment...
Expired Articles Are Still Showing up in the Live Site After Publishing
legacy Troubleshooting
Issue If you schedule an article to be expired on a certain date and time, after publishing the article to the live site you may find the article is not expired. There are a few possible reasons for this behavior described...
Known Issue: Modification Dates of All the Versions of a Web Content are Updated After Expiring it
legacy
This article documents a known issue related to the modified dates of Web Content versions. Issue Expiring a Web Content when System Setting Expire All Article Versions Enabled is checked, will update the modified...
Elasticsearch Connector Configuration: Reference
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Known Issue: Drag and Drop Pages Under Link to URL Type Pages is Working, But the Configuration is Not Saved
legacy Troubleshooting
Issue When you drag and drop pages under Link to URL type pages, it appears as if the structure changes, but after refreshing the browser, the page order is not saved. Resolution This is a known issue, and the reason that...
Back Navigation Breaks Dialogs in iOS Safari
legacy Troubleshooting
Summary There is a known issue with iOS Safari while using history.pushState(), which is an API that Liferay uses. Issues outside of Liferay can be found at: Stack Overflow: Alert, Confirm, and Prompt Not...
Site Roles Are Incorrectly Assigned or Lost When They Are Selected from Different Pages
legacy Troubleshooting
This article documents a bug in the search container with any list of selectable items. It was discovered that site administrators could not assign a Site Role if that Site Role is not listed on the first page. Roles...
Remove the Ability to Add JavaScript in the Control Panel's Site Pages
legacy How To
Issue Disable the ability to add JavaScript to pages on DXP 7.0 and thus prevent malicious code injections. Environment  DXP 7.0 Fix Pack 60+ This functionality was introduced in DXP 7.0 Fix Pack 60 Resolution Install...
Liferay Portal 6.1 EE GA2 Update 2013-09-17 All-1 Installation Instructions
legacy How To
This article documents instructions for installing Liferay Portal 6.1 EE GA2 Update 2013-09-17 All-1. Resolution Extract "latest-fix-packs-6120-2013-09-17.zip" Place individual fix...
How to Translate Forms for Localisation in DXP 7.0
legacy
Issue Can I translate Forms in Liferay DXP 7.0 for localisation of our different language sites? We have found the translation function for Web Content, but cannot find it for Forms. Environment DXP 7.0, 7.1 Resolution...
Help Center Statuses and Priority Levels
legacy
There are a few different types of statuses within the workflow of a support ticket in Help Center.  Below is an overview of the 3 categories of statuses you will encounter on a ticket. System Status When you create a support...
Limitations in SASS Preprocessing in Theme Generation
legacy
This article documents the limitations for resolving potential startup performance issues when deploying custom themes and portlets in DXP 7.0. Note: the limitations are found only in 7.0. When using DXP 7.x, some...
DXP 7.0 Fix Pack 70: Compatibility changes and deployment notes for Connector to Elasticsearch 6 and Solr 5 Search Engine
legacy Troubleshooting
Liferay DXP 7.0 Fix Pack 70 and SP10 includes the fixes for LPS-79348, LPS-78857 and LPS-80931. Part of the changes (namely in LPS-78857) new APIs were added to the com.liferay.portal.search.api module which all...
Liferay Developer Studio 3.5.0 Release Highlights
legacy
Liferay Developer Studio provides an all-in-one, integrated development environment based on Eclipse for developers to build plugins for the Liferay Digital Experience Platform....
Arbitrary Code Execution With jQuery Versions Earlier Than 3.0
legacy Troubleshooting
This article documents a security issue in jQuery versions prior to 3.0, which is also described on Github. The issue can be reproduced with the following steps. Install a theme that uses jQuery prior to 3.0. Head to any...
Unable to Connect to External Datasources After Applying DXP 7.1 FP3+
legacy Troubleshooting
This is no longer an issue with 7.1 FP10+. Recently, LPS-85683 was implemented in Liferay DXP 7.1's core infrastructure and can be deployed by applying DXP 7.1 Fix Pack 3.  LPS-85683 detailed a project where...
Known Issues: Liferay Commerce
legacy Troubleshooting
This article documents a list of known issues that exist in Liferay Commerce. Commerce 2.2.0 Commerce 2.1.3 Commerce 2.1.2 Commerce 2.1.1 Commerce 2.1.0 Commerce 2.0.7 Commerce 2.0.0...
Known Issue: Instance Activation Service Disabled When Regenerating LCS Token
legacy Troubleshooting
This article documents a known issue causing the instance activation service to be disabled by default when an LCS token is regenerated. The issue occurs for LCS tokens that have been created before January 17th...
"Inaccessible Object" exception while using JDK11
legacy Troubleshooting
Description If you are using JDK11 in a Linux environment and have the LCS 5.0.0 client deployed, you may receive the following error on startup: ERROR [LCS Worker 2][BaseScheduledTask:92]...
Troubleshooting Adaptive Media Issues
legacy Troubleshooting
This article is designed to help with troubleshooting Adaptive Media issues. Adaptive Media detects the device capabilities of the visitor and automatically delivers an appropriate scaled and optimized version of your...
"Illegal Access" Warning while using JDK 11
legacy Troubleshooting
Description If you are using JDK11, you may receive the following error: WARNING: An illegal reflective access operation has occurred WARNING: Illegal reflective access by com.liferay.petra.reflect.ReflectionUtil...
Differences Between Adaptive Media Settings and Browser Dev Tools
legacy
This reference article is for customers who design and troubleshoot their web pages using Liferay DXP's Adaptive Media functionality. Frequently, content creators inspect their web pages using tools built into their...
LCS boot delegation property on WebSphere breaks the embedded Elasticsearch 6.5 in DXP 7.1 FP5
legacy Troubleshooting
This article documents a known issue with the embedded Elasticsearch 6.5 Connector. Elasticsearch 6.5 is now the default embedded ES connector in DXP 7.1 after applying DXP 7.1 Fix Pack 5. It was discovered that after...
Language Coverage
legacy How To
This article describes and provides links for: Our language / translation coverage documentation How to customize language keys / translations in your Liferay platform. How to contribute to languages outside of...
Liferay Digital Experience Platform 7.2
legacy
Thank you for choosing an Enterprise Subscription to Liferay Digital Experience Platform 7.2. Liferay DXP 7.2 allows you to create and connect personalized digital experiences across web, mobile, and connected devices....
How to Navigate the Liferay Help Center
legacy
The Liferay Help Center is our new site for all things related to our Liferay Customers. You’ll be able to find documentation for specific products, simpler navigation and so much more...
Liferay Portal 5.2
legacy
Info:Support for Liferay Portal 5.2 has ended. Resources Activation Keys - Request a key for your workstation and production environments. Downloads - Get the archived service packs and fix packs for Liferay Portal 5.2....
Deployment of SAML plugin does not display SAML admin screen
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Event/Use...
Extra HTML tag in the Source Code in Web Content Articles
legacy Troubleshooting
This article documents a known issue and also a workaround in the Adaptive Media functionality. Liferay DXP 7.1 uses Adaptative Media to manage thumbnails and previews. It was discovered that after applying Liferay DXP...
Configuring Liferay's LDAP Settings to Import Users
legacy How To
This article shows basic configuration of how to setup Liferay to import users from an LDAP server through the graphical user interface. Resolution Please note that the Control Panel...
Reordering Pages That Have Page Types That Are Links to Pages
legacy Troubleshooting
When reordering pages, pages that use the "link to page" type will not be reordered. Resolution This issue is resolved by utlizing the following portal property: layout.first.pageable[link_to_layout]=true...
Help Center Project Details
legacy
On the Project Details page you can manage certain information related to your Liferay Subscription. This can be accessed in our Help Center by going to the Mega Menu > Project Details...
Known Issues for Kaleo Workflow Designer's Diagram View
legacy Troubleshooting
By default, the Kaleo Forms EE plugin comes with the Kaleo Workflow Designer feature. This feature helps streamline the creation of workflow definitions and empower more users to...
Custom error 404 page
legacy Troubleshooting
Issue A static page in Liferay has been built with the following property in portal-ext.properties. layout.friendly.url.page.not.found=/web/error/error404 Hit the URL:  https://xyz/web/error/error404 (just for...
Is it achievable to get analytics for commerce products?
legacy
Issue Is it possible for Analytics Cloud to track data generated by Commerce? Environment Liferay DXP 7.0+ Analytics Cloud Commerce Resolution Unfortunately, Analytics Cloud cannot presently track Commerce...
Can't enable Publications because of Staging
legacy Troubleshooting
Issue We want to turn on Publications on our site which seemingly doesn't use Staging, however, we get the error message saying: Staging is enabled for at least one site or asset library in the current...
Error: Failed to find license files in directory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is...
The maximum number of submissions allowed for this form has been reached
legacy Troubleshooting
Issue When uploading a new in a form submission the following message can appear for guest users: "The maximum number of submissions allowed for this form has been reached." Environment Liferay DXP 7.4 Quarterly...
Importing projects and refreshing gradle are very slow in Liferay Developer Studio when there are too many modules
legacy
Issue When using the Liferay Developer Studio version 3.9.5 - 3.9.8, importing projects and refreshing gradle projects are very slow if there are too many modules. Environment Liferay Developer Studio 3.9.5 - 3.9.8...
Dynatrace UI showing "License Expires in x days!" warning
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We are seeing a license expiration warning on our...
Latest version URL is pointing to old version of document
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Documents & Media > Upload an image. 3. Click on the uploaded image > info > check the Latest Version URL. 4. Now, reupload another image in the...
'Price Range Facet' filters the product according to the expired SKU
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site by using the minium site template. 3. Navigate to the product portlet. 4. Select product "CV Axles" or any other Simple/Grouped product. 5....
Already selected blogs are not checked
legacy
Issue In the related asset search list, blogs that have already been chosen are not checked. Steps to reproduce: 1. Navigate to Content & Data > Blog. 2. Create multiple blogs and then select one blog. 3. In...
Emails from DocuSign are not working
legacy Troubleshooting
Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to...
Content getting lost with multiple locales
legacy Troubleshooting
Issue Users that add their regional language to their DXP setup via portal-ext.properties file may see unexpected behavior with web content, such as clearing input from text fields of content when changing locale...
Liferay services are not starting due to continuous exceptions on the console
legacy Troubleshooting
Issue DXP fails to startup and shows the following errors and warnings on the terminal ERROR [Portal Dependency Manager Component Executor--2][ElasticsearchSearchEngine:56] bundle...
Unable to disable editing of Email Address, First Name and Last Name in the User Account Settings in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay SaaS, the properties to disable the editing of...
Limitation of viewing 20 notification templates when using the Action Builder on Objects
legacy Troubleshooting
Issue In my Portal, I have more than 20 notification templates created, however I can only view the first 20. Why does Liferay limit notification template options to 20 when using the Objects tool? Environment Liferay...
After logging in to Analytics Cloud for the first time, the workspace does not show up
legacy Troubleshooting
Issue We have a license for Analytics Cloud but when we log in on analytics.liferay.com, we do not see our or any workspaces. The following message can be seen: You are not a part of any workspaces, let us create a new...
Cannot Edit Search blueprints due to a 403 error
legacy Troubleshooting
Issue After creating anew blueprint, when attempting to edit it, the changes are unable to be saved and a 403 (forbidden) error appears in the browser console Environment Liferay DXP 7.4 Resolution A 403 error...
"npm ERR! signal SIGTERM" in Backup Service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error...
Blank screen is seen after password reset
legacy Troubleshooting
Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...
Blogs Aggregator widget error if Blog Entry comes from the Global site
legacy
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from the Global site. Navigate to Global Site > Content & Data > Blogs Add a new Blog Entry (eg: Global) Go back to Liferay Site Go to...
Invalid date error when creating content with date field using APIs
legacy Troubleshooting
Issue When using the Liferay API to create Web Content with a date field, using the "dd-MM-yyyy'T'HH:mm:ss'Z'" format results in the display of an "Invalid date" error. curl \ -H "Content-Type: application/json"...
Permissions set for the Wiki Node are not inherited by Wiki Pages
legacy Troubleshooting
Issue Enable the following property: permissions.propagation.enabled=true Open A Wiki Node, change and save its permissions Add a new Wiki Page under the Wiki Node Open the Wiki Page's permissions Actual result: The...
Is a server restart required after the Terms of Use or Terms and Condition is updated?
legacy
Issue Is a server restart required after the Terms of Use or Terms and Condition is updated? Environment Liferay DXP 7.4 Resolution After updating the Terms of Use's Site ID and Article ID in Control Panel > Instance...