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Entity content is too long for the configured buffer limit
legacy Troubleshooting
Issue When performing a custom search such as: IndexSearcherHelperUtil.search(searchContext, query); the following exception is thrown from Elasticsearch and no results are obtained from the...
Is it possible to disable Document Previews at the file extension level?
legacy
Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview...
403 error in Liferay SaaS project
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, Liferay SaaS clients report that they are...
AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) deprecated and not used on DXP 7.3
legacy How To
Issue When trying to return the entries for a specific AssetCategory with AssetEntryLocalServiceUtil.getAssetCategoryAssetEntries(long categoryId) on DXP 7.3 you get zero results, even if you have a category and some...
How to hide version of JS libraries
legacy
Issue Sometimes when using a tool that identifies a site's web technologies, versions of Javascript libraries (jQuery and YUI, for example) are displayed. Environment Liferay DXP. Resolution It is not possible to...
JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'
legacy Troubleshooting
Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route...
Conditional workflow is breaking
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...
Unable to select the empty vocabulary
legacy Troubleshooting
Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move...
Limiting number of file versions in Documents and Media does not work
legacy Troubleshooting
Issue Setting the limit of file versions to file following the article, however there are still more than 5 versions are available in Documents and Media :...
How to add new hires to see Liferay projects?
legacy How To
Issue How to add new employees to see Help Center tickets and have access/privileges equivalent to current users that are part of a project? Environment Liferay DXP/Portal Resolution Only Administrators...
Previewing a web content with a Display Page Template does not work if a theme is applied
legacy Troubleshooting
Issue As an Asset Library admin, I want to be able to preview web contents through the connected sites' display page templates, so that I can make changes accordingly without having to switch sites....
Enable Basic Authentication Protocol Support for Talend
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Talend Liferay component requires using basic...
YBS require as a longer term fix for the SEO and Navigation Menu issues in Publications
legacy Troubleshooting
Issue It's not possible to use publications to publish pages when a page has SEO content. Pages will not publish whilst using a publication, just saves a draft. Environment DXP 7.3 Resolution This issue...
Configuring a segment using variable model device or brand does not work
legacy How To
Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+   Resolution This kind of variable has been deprecated starting in 7.3 You can...
Pagination for Collection Displays Missing
legacy
Issue The pagination option is missing from the display page templates. This missing feature causes the need to to update the number of items displayed in a feed on any given day, depending on priority. Asset...
Reindex Required After New Deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex...
Is ffmpeg viable in Liferay DXP 7.0?
legacy
Issue Is ffmpeg a viable alternative to Xuggler to stream audio and video in Liferay DXP 7.0? Environment DXP 7.0 Resolution Unfortunately, at this time FFMPEG is only compatible with Liferay 7.4. A...
Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864...
Is it possible to hide Public Pages for non-site members while building the site?
legacy How To
Issue Is there a way to prevent indexed Google pages from being searched by non-site members while building a public internet website using Liferay DXP? Environment DXP 7.4 Resolution You can restrict...
When you refer to "online community" in your Liferay portal, what do you mean exactly?
legacy
Issue When you refer to "online community" in your Liferay portal, what do you mean exactly? Environment Portal 6.1+ DXP 7.0+ Resolution Prior to Liferay Portal 6.1, there were two ways of creating sites: organizations...
Multiple CKEdtiors on a page may crash Chrome Browser
legacy Troubleshooting
Issue Web Content Editor contains 150 repeating HTML fields, CKEditors, on a single page causing Chrome Browser to not load completely or crash Environment Observed in Liferay DXP 7.3 Resolution This has been observed to...
Dynamic Data Lists Spreadsheet View does not display inputted dates properly
legacy Troubleshooting
Issue If you choose a Data Type on a Dynamic Data List that has a date field on it and insert some dates, the dates are gonna be surrounded by quotes and brackets instead of the usual way. Environment DXP...
User without any permissions can add items to the cart
legacy Troubleshooting
Issue Any user added to an Account is able to make a purchase for that account, regardless of Account Roles assigned. This is only able with the Minium template. Environment DXP 7.4 Resolution This issue...
Liferay Docker Image 7.4 using JDK8
legacy
Issue When trying to install docker image for 7.4 u50, it does not allow to change the version to JDK8, it remains on JDK11. Environment Liferay DXP 7.4. Resolution Please be aware that since 7.4 u18 docker...
Error while Importing LDAP data: SQLServerException: String or binary data would be truncated
legacy Troubleshooting
Issue LDAP import fails due to an error stating that the user could not be updated due to a DataException,  which is in turn caused by a SQLServerException, stating that String or binary data would be truncated. Please...
How to filter by time in Liferay PaaS logs?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We can only filter by date in the UI, is there a...
Unable to set a Display Page on documents
legacy Troubleshooting
Issue The form to set a display page is visible but after publishing it is not set. Environment DXP 7.2 Resolution Only display page templates should be selected for documents. Web Content should be the...
Catalog page Products Rendering Performance issue
legacy Troubleshooting
Issue When the catalog page is rendering it is observed that it takes about 10-15 seconds to completely render the page for Minium theme and renderer type is Minium. Environment Commerce  Resolution The...
Is Liferay's SAML Service Provider Logout URL required in the Identity Provider?
legacy Troubleshooting
Issue Azure's SAML Identity Provider (IdP) marks the Service Provider's (SP) Logout URL as "optional" However, when I remove Liferay's Logout URL from Azure's SAML configurations, Liferay users are not signed out...
Content Page matching multiple personal experiences
legacy
Issue If the user matches multiple experiences, is there a way to provide the option to the user to choose the personal experience from the matched personal experiences? Environment DXP 7.3 Resolution We...
ADA Accessibility - Sr doesn't announce what is selected after checking checkbox.
legacy Troubleshooting
Issue Expected Result: Screen Reader gives information that is available on page after selecting checkbox Screen Reader should announce, "checked, 1 of 3 selected"   Actual Result Sr doesn't announce what is...
Lots of RedirectNotFoundEntry data in viewcounterentry table
legacy Troubleshooting
Issue We've noticed that the viewcounterentry table is full of records with the classname com.liferay.redirect.model.RedirectNotFoundEntry. The redirectnotfoundentry table is empty. It might be related to...
Running CREATE FUNCTION generates permission/privilege error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the...
What statistics are available for Message Boards are available in Analytics Cloud?
legacy
Issue We are about to launch an online community on our Liferay portal. How far do Liferay Analytics go supporting community reports and analytics? Environment DXP 7.0+ Analytics Cloud Resolution Currently, metrics for...
Analytics Cloud: Can we use events in Segments for aggregated totals?
legacy
Issue Regarding the segmentation in events, there is a an event for assets, such as Documents viewed for documents. In order to use that, we have to select the asset to display the analysis. Is there any way where we...
Task state no longer visible in the task details in 7.4
legacy How To
Issue While migrating fragment on the Workflow Task Portlet, we realized that some of the fields that were shown in the task details (edit_workflow_task.jsp) in DXP 7.0 are no longer available in DXP 7.4 u59. The...
Two Liferay instances with common database - updates sync
legacy
Issue We have two Liferay instances that use one database. If we work with Liferay instance 1 - import LAR file or make some changes in content (change a webcontent, create new page, upload an image etc) - will Liferay...
The validation message of some inputs doesn't mention the correct input name
legacy
Issue Fields marked as required and left empty when trying to submit a form or publish a folder display a different error message than what is expected: “This field is required”.  Environment DXP 7.4 U49+...
Dynamic Data Lists do not save inputted data when switched to Spreadsheet View
legacy Troubleshooting
Issue When using Dynamic Data List Spreadsheet View, adding new data does not work as intended. It seems like the format with which the front-end passes data to the back-end changed in LPS-107858. However,...
Mark searchable toggle button by default OFF while creating new web content
legacy
Issue We would like to mark the searchable toggle button switched OFF by default in basic web content while creating new web content. Currently, while creating new web content, the searchable toggle button is ON by...
Logs tab is not being shown on Services pages
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I can no longer see the Logs tab on Services pages from...
Error with custom workflow when deleting/deactivating users
legacy
Issue We would like to know what happens when a user who has open workflow tasks is deactivated or deleted. We have seen that deleting or deactivating gives us an error for a open task that has a custom flow made by...
Site-Initializer: parent and child page
legacy How To
Issue We are looking into how to generate child pages with the site-initializer. Can we use the native Liferay to generate child pages or do we have to go through code? Besides, maybe there is a simple way to override...
Web Content articles are not showing up when being searched or in Asset Publishers
legacy Troubleshooting
Issue Web Content articles are not showing up when searching for them through the portal's search bar or when they should be displayed in Asset Publishers. This happens even though the Web Content articles...
XSS and Web Content editing
legacy Troubleshooting
Issue Web Content Editing If a script is added to the content field and published, the script is executed when the article is displayed. Accessing the page triggers an alert each time. Allowing such content could...
Navigation bar gets out of sight when adding too many lines to a Web Content article
legacy Troubleshooting
Issue When editing a WC article, either from the Web Content Menu or from a Web Content Display widget, and adding too many lines, the WC article box scrolls down and thus the navigation bar which you can...
Default Display Page Template for WebContents
legacy Troubleshooting
Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is...
Cannot use an asset publisher with two different vocabularies
legacy
Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the...
ADA Accessibility - Newly opened dialog box is not accessible using the tab key
legacy Troubleshooting
Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key.   Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the...
Successful publications with JSON error messages
legacy Troubleshooting
Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page,...
Unable to request creation of a workspace in Analytics Cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...
ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.
legacy Troubleshooting
Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table.   Actual Results:...
The sorting of web contents with date field is incorrect in a collection display fragment when the page language is changed between English and any other language
Troubleshooting
Issue I have a lot of web content with different date fields displayed in a collection display portlet on a page. When I change the page language between English and any other language the sorting of the web contents...
Why segments are displayed in the Global scope and how to sync them to the Site scope?
legacy
Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...
Web page redirection after session expiration
legacy How To
Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you...
Where is the password reset email set up and in what priority order?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Web Content still being accessed from an unconfigured Friendly URL
legacy Troubleshooting
Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...
I am redirected to the home guest page after login with SAML
legacy Troubleshooting
Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be...
ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number
legacy Troubleshooting
Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link"   Steps to Reproduce: Tools: JAWS 1. Open the HR...
Collection display page url not getting mapped properly
legacy How To
Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a...