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How to enable "Look and Feel" option in Portlets
legacy Troubleshooting
Issue Unable to see the Look and Feel option for the Portlets.  Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be visible again. Additional Information Portal Properties., content:...
Figure and figcaption tags are getting removed in blogs
legacy Troubleshooting
Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13.  If the hotfix is required for this issue, please create a support ticket...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...
Adding a widget page from a page template in the page tree adds it only to root node
legacy Troubleshooting
Issue Steps to reproduce Go to Design > Page Templates > Page Templates Add a collection Add a content page template under the collection Navigate to Site Builder > Pages > Pages Click "+" button to add a child page to the Home page Click "Basic Templates" Click on the collection added...
OPTION requests trigger exceptions in JSResolveModulesServlet
legacy Troubleshooting
Issue Steps to reproduce: Start a 7.3.10-dxp-1 bundle   Use curl to simulate an option request (install curl and on a separate console use the following command while the portal is running): curl -X OPTIONS...
Link to page field's URL doesn't work if you don't select a page
legacy Troubleshooting
Issue Steps to reproduce: Start a 73x bundle Create a structure with a Link to page field in it Create a template for the structure Create a web content from it, don't select anything in the field Put the web content on a page Hover your mouse over the link, open it Current behavior: URL...
While Duplicating product, SKU which are generated using Options, become Inactive
legacy Troubleshooting
Issue Steps to reproduce: 1- Create a product, Add a Option with at least 2 values and mark this option as SKU Contributor 2- Go to SKU tab and generate all SKU. 3- Add some details like prices on SKUs and publish 4- Now duplicate this product 5. On new product go to SKU tab and see...
WebContent display links are not exported after caching
legacy Troubleshooting
Issue Steps to reproduce 1. Start 7.2 Vanilla bundle. 2. Create a web content with an image in its content field. 3. Place a web content display portlet to the page. 4. Select the action buttons of the portlet and make an export. 5. Checkpoint: Everything should be find, you .lar should...
From staging to live, active experience has not been published
legacy Troubleshooting
Issue The new content page experience does not get published, and this issue does not arise with DXP 7.2 fix pack 13 (for patching tool info) Steps to reproduce: 1. On Liferay fix pack 9, add and publish a new content page 2. Activate local live staging 3. Switch to the staging view of...
"IOException: parseAlgParameters failed: ObjectIdentifier()" error on startup after securing connection to Elasticsearch with PKCS#12 certificate generated with a higher major version of JDK
legacy Troubleshooting
Issue Liferay DXP does not start up after securing the connection to Elasticsearch and, more specifically, after generating the Elasticsearch certificate .p12 using the keytool in a JDK with a higher major version than the one in which Liferay DXP is running. For example: Liferay DXP is...
Freemarker error: "Denied access to model object as it does not belong to current company"
legacy Troubleshooting
Issue Some freemarker templates show the message: "Denied access to model object as it does not belong to current company 20116" Reproduction Steps 1) Setup Liferay DXP 7.3 with Fix Pack 1 2) Navigate to Control Panel→System Settings→Template Engines 3) Look for serviceLocator→click on...
Automated process to remove users from Liferay that are no longer in LDAP?
legacy How To
Issue Is there a way to automatically remove users from Liferay who are no longer in LDAP? Environment Liferay DXP 7.1 Resolution There's no automated process to do this out of the box. However, a feature request for the same has already been submitted and can be tracked here LPS-69061...
After saving the SEO configurations, tags have been replaced
legacy Troubleshooting
Issue The entered tags become blank when we click the save button on the SEO configuration page. Steps to reproduce 1) Create Widget Page 2) Select layout, enter tags, and save it 3) Navigate to SEO, enter any keywords and save it. 4) Navigate to the General page, tags will no longer be...
Cross Site Scripting Vulnerability report on refererPlid or other parameters
legacy
Issue During a penetration test, a Cross Site Scripting Vulnerability may be reported, indicating that you can inject a script into the refererPlid parameter or into the _com_liferay_login_web_portlet_LoginPortlet_mvcRenderCommandName parameter.   Environment Liferay DXP 7.3   Resolution...
Allow custom site administrator role to see all users of Liferay
legacy Troubleshooting
Issue When creating a site role that is able to add members to a site, they see a limited amount of users or just themselves.  Environment DXP 7.0+ Resolution In order to allow a user to see all members of Liferay, you have to add a regular role to it with the following permission: ...
User unable to Login with CSRF error
legacy Troubleshooting
Issue User is unable to login, and gets the below error in logs: User 0 did not provide a valid CSRF token for com.liferay.portlet.SecurityPortletContainerWrapper Environment Liferay DXP 7.3 Resolution Firstly, check if the issue can be resolved by following the below article: Invalid...
When resetting a password, duplicate error messages appear
legacy Troubleshooting
Issue Duplicate error messages show up when resetting the password Steps to reproduce: 1. Start and set up Liferay DXP 7.3 SP1 using the setup wizard. The email can be set as test@liferay.com and the password as a test. 2. Set up an SMTP client to listen to emails. For example: here,...
Commerce sorting functionality
legacy Troubleshooting
Issue Steps to reproduce: 1. Please select one value from Option facet filter. 2. Please select sort option Price: Low to High. 3. Observe result. Products are not sorted according to price. Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug,...
Commerce pagination
legacy Troubleshooting
Issue Steps to Reproduce: 1. Select one of filters. 2. Check Search results. 3. Navigate to the second page for more results. 4.: After clicking on pagination , filter is removed Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug. If the hotfix...
Option field for Duplicate Product
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. After opening the SKU, open the option field of original and duplicate product. Actual Behavior: The option field...
Duplicate product copy creator of existing product
legacy Troubleshooting
Issue Steps to reproduce: 1- Create a user merchant1@gmail.com who has permission to view/ update catalogs so that he can create products. 2- Create a catalog named - "Common Catalog" by logging with an admin user. 3- Create a product in "Common Catalog" with the name "Test Product" 4-...
Accessing the phone camera on button click event in phone's web browser.
legacy
Issue How to access the phone camera on a button click event in the phone's web browser? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay doesn't have any OOTB feature or configuration in order to fulfill this business-specific requirement. This might be...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.3 SP1 Resolution This feature will be merged in the upcoming fix pack 3. Hence, please check the LPS-131049 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...
The behavior of bypassing SAML SSO has changed
legacy Troubleshooting
Issue There is a use case in which a subset of users are meant to bypass SAML SSO and login directly to the Liferay SP. On Liferay 7.2 dxp-8, users successfully used the following URL to achieve this:...
Is it possible for Liferay to use Ruby Scripting to download a file from the Document Library?
legacy
Issue To establish a system that accepts images and allows for a review process. The images will finally be saved in a folder in the site's document library. The user wished to use a ruby script to get the images from this folder. Environment Liferay DXP 7.2 Resolution Ruby was...
Create a custom logout action
legacy How To
Issue I want to control what happens after a user logs out.    Environment DXP 7.0+ Resolution There are two ways of achieving the desired outcome. The first is to create a custom module and add it to the list of modules of the following portal-ext property:...
Numerous antiJarLocking warnings
legacy Troubleshooting
Issue User encounters numerous warning messages regarding the property 'antiJarLocking' when running Liferay 6.2 and upgrading Tomcat 7.0 to Tomcat 8.5 : org.apache.catalina.startup.SetContextPropertiesRule.begin [SetContextPropertiesRule]{Context} Setting property 'antiJARLocking' to...
The HTML tags are added by the editor when editing content in the Content editor
legacy
Issue When editing content in the Content editor, the HTML tags are being added by the editor. Steps to Reproduce: 1. Login to Liferay 7.1 as Liferay Admin 2. Navigate to Control Panel -> Announcements and Alerts 3. Click on -> Enter title 4. For content -> select Code view </> -> Enter...
Missing 'for' attribute in labels in Liferay Forms
legacy Troubleshooting
Issue Steps to Reproduce: Login as admin Go to Content & Data → Forms and create a form Add a text and a date_picker field Go to the forms page and use WAVE or another accessibility checker to see the missing form labels. Actual result: The created label of input fields is missing the...
java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils when indexing documents and media with an EPUB file
legacy Troubleshooting
Issue During reindexing, the 'java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils' exceptions have been observed. Steps to reproduce Upload an epub file to the Documents and Media portlet Expected...
Content Pages are marked as Draft without any user interaction
legacy Troubleshooting
Issue The content pages are marked as Draft without any user interaction Steps to Reproduce: Add a new content page Add an asset publisher widget to the page Configure the Asset Publisher with the following Asset Selection > Source Asset Type > Web Content Article Web Content Article...
ADA Liferay WAVE error
legacy Troubleshooting
Issue When we run WAVE analysis on Liferay site and, even on vanilla bundle, one of the error is “Empty Button” under the element with the id of “hrefFM” is observed. Steps to reproduce 1. Install the WAVE tool for Chrome. 2. Start up the bundle and login. 3. Run the WAVE tool and...
Layout Group ID is not published while using "Link to Page" field inside the web content
legacy Troubleshooting
Issue Steps to reproduce 1. Create two public pages First and Second in the default Guest site. 2. Create a custom structure and template "Link to Page" by referring the attachments. 3. Create a new web content of structure type "Link to Page" with its content. 4. Now drop this content...
"The requested resource could not be found" in Activities portlet
legacy Troubleshooting
Issue "The requested resource could not be found" while accessing the file and folder under the Activities portlet. Environment Liferay DXP 7.1, 7.2 Resolution Liferay's OOTB Activities portlet provides links to the assets, however, the links to the assets won’t work unless there’s a way...
Information is not save in detail tab product configuration
legacy
Issue After adding the information in detail tab, without saving move to another tab the information is lost in detail tab. Environment Liferay DXP 7.3 Commerce 3.0 Resolution As this can be an important feature, the feature request is already opened and can be tracked here...
Media on products are not visible with view permission
legacy Troubleshooting
Issue Unable to view media on product with view permission. Steps to reproduce 1. Create a role named "Merchant1" and a user "merchant1@gmail.com" who has role merchant1 (PFA the list of permissions for this role), and a catalog "Merchant1" on which he has a view permissions. 2. Create a...
Compile with CI when code requires of external library in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to compile code using CI service the process fails since it needs validation from an external library authentication You...
Drop-down fields "Choose an Option" are displayed when the user has not selected one of the options in the list yet. Even though the selected language is Greek, it still displays "Choose an Option" instead of the Greek translation.
legacy Troubleshooting
Issue Set the default language to Greek in Control Panel -> Configuration -> Instance setting (set only 2 current languages: English and Greek) Create a form with a 'Select from List' field with some options and mark it as a required field Add Greek translation to the Form Save and...
How to hide a site from indexing robots
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to disable robots in some pages and how to disallow the robots indexers to reach an environment. Environment DXP 7.0 DXP 7.1 DXP...
Is it possible to set up multiple git branch/Liferay PaaS environment pairs for automatic deployment?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In this Liferay PaaS Documentation, I see that it's possible to automatically deploy successful builds from a specific git branch to...
How to handle HTTP status errors with Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure the redirect of each HTTP status outside Liferay with Nginx. Inside Liferay you are able to manage some related...
A navigation menu can't be removed
legacy Troubleshooting
Issue A navigation menu cannot be deleted by the user. On a clean instance, the issue can be reproduced with the provided user's database.  Steps To Reproduce: (i) Restore the attached DB to a Liferay 7.2 fix pack dxp-7 portal with MySQL 5.7 (ii) Navigate to the Child Sites from the...
Display name for a language is shown as beta
legacy How To
Issue I noticed that for certain languages, the display name is shown as beta, e.g. italiano [beta]. Where can we change that? Environment DXP 7.3 Resolution The particular language (in our case, Italian) locale is in beta by default in the property:...
$reserved-article-url-title.data doesn't provide i18n friendly URL
legacy Troubleshooting
Issue If you have a content with different friendly URLs per language, when trying to retrieve those friendly URL via velocity template, $reserved-article-url-title.data doesn't provide internationalized URL. Per example, you have a web content with below URLs for Spanish (ES) and...
Friendly URL is not being generated if the web content shares same title in two locale.
legacy Troubleshooting
Issue Create a Basic web document. Name it as "ABC" and publish it. Now changes the language from en-US(English) to es-ES(Spanish) with the help of the language portlet present before the title field and again name it as "ABC". Go to the "FRIENDLY URL" section on the right side and...
Asset publisher's auto scroll should be configurable
legacy
Issue When clicking on an asset shown in an Asset Publisher, the asset's content can be configured to show the content in the same portlet or in a default one. In either case, the page will scroll to where the asset publisher is if it's located downwards in the page. Reproduction Steps:...
Warning Duplicate column name 'scriptRequiredContexts'
legacy Troubleshooting
Issue When upgrading from Liferay Portal 6.2 EE to Liferay DXP 7.2 this warning is shown in the logs. WARN [main][BaseDB:541] Duplicate column name 'scriptRequiredContexts': alter table KaleoAction add scriptRequiredContexts longtext null;_ [Sanitized] Environment Liferay DXP 7.2...
I cannot download the vCard from another user
legacy Troubleshooting
Issue The Contacts Center Widget allows users to export the user’s vCard and save it as a VCF file. vCard is a file format standard for electronic business cards. If a regular user clicks on the vCard from another user to download it, nothing happens and the vCard is not downloaded....
After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI
legacy Troubleshooting
Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the UI). Environment Liferay DXP 7.3 GA1 to SP1 (Fix Pack 1) Resolution The...
Request to Analytics Cloud failed
legacy Troubleshooting
Issue While trying to create a new property in Analytics Cloud and sync for the first time, a similar error is received in the DXP app server console logs: com.liferay.portal.kernel.exception.PortalException: Request to Analytics Cloud failed: {"error":"Forbidden","message":"Encountered...
Live pages do not take the default value of a page custom field created in Live
legacy
Issue With remote Staging enabled, I have created a page custom field with different default values in Staging and Live. After publishing from Staging to Live, the value of the custom field on the Live pages do not take the default value of the custom field created in Live. Environment...
Liferay DXP sitemap contains page links to all current languages
legacy Troubleshooting
Issue Non-existent language content is provided to external indexing agent. Scenario: 1. A site page (homepage) only contains English content 2. United States English and Vietnamese are configured in Liferay as follows: [ Control Panel > Instance Settings > Localization ] With the above...
Localized category not found via auto complete
legacy
Issue Some categories are created, then they are localized by adding translations to them. While using Liferay in the target language, if you start typing the localized category, e.g. in the Web Content Editor's Metadata section, the category will not be displayed automatically, the auto...
How do set the different URLs for each UI tab on the page?
legacy How To
Issue Using UI tabs functionality on one of the pages. There are multiple tabs like 3 tabs and while accessing each tab its URL is the same. How do set the different URLs for each UI tab on the page? Environment Liferay DXP 7.2 Resolution In order to provide the URL either to the...
Not able to "check-in" in Microsoft Office 365
legacy Troubleshooting
Issue After integrated Liferay with Microsoft Office 365, getting below NullPointerException when performing the “Check-in” operation. And,document gets in an inconsistent state and cannot be edited again. 2021-04-07 13:12:56.761 ERROR [https-jsse-nio-8443-exec-6][PortletServlet:119]...
Hide certain Structure in Add web content dropdown menu
legacy How To
Issue Is it possible to hide certain Structure in Add web content drop-down menu? Environment DXP 7.3 Resolution To achieve that, consider removing the view permission of the structure. Steps can be found as follows: Go to Content -> Structures page. Edit the permission of the structure...
How to use multiple facets of the same type
legacy Troubleshooting
Issue Add 2 or more Facet Widgets of the same type to a page, for example Category Facet. If you make a search and select a facet value in one of the widgets, the same facet value in the other widgets will be selected as well. How can I have multiple facets of the same type and achieve a...
Page "Draft Status" lost when staging is enable
legacy Troubleshooting
Issue When enabling local staging, pages in DRAFT status are copied to Staging site in non-DRAFT status, but remain in DRAFT status on Live site even though they cannot be published there. Steps to reproduce 1. Site Administration > Site Builder > Pages, create two new content pages...
When users try to open a dropdown at the bottom of the page, it expands completely at the bottom.
legacy Troubleshooting
Issue When a form with a 'Select from List' drop down near the bottom of the page is opened after installing dxp-20, the list opens down instead of up, which was also the prior behavior in dxp-16. Steps to reproduce  Start a clean bundle of Liferay DXP 7.1 installed with dxp-20 Navigate...
"Unable to get product info for: dxp-7.3-sp2" error
legacy Troubleshooting
Issue The liferay.workspace.product=dxp-7.3-sp2 setting in Liferay Workspace's gradle.properties file suddenly started to throw an error like: A problem occurred configuring root project '...'. > Unable to get product info for: dxp-7.3-sp2 Environment Liferay DXP 7.3 Fix Pack 2 Liferay...

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