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Restricting the Guest Role's Access to the Home Page

Issue When trying to change the view permission of a page it's not possible to do it for the Guest role in the first page: it shows as non-interactive. Environment QR 2024.Q3, 2024.Q4, 2025.Q1 Resolution This is...

Unable to Provision Users via SCIM

legacy Troubleshooting

Issue User provisioning via SCIM is failing. Liferay logs indicate a permission error: ERROR [org.wso2.charon3.core.protocol.endpoints.AbstractResourceManager] Unable to provision a portal user for null...

How to preserve the structureId and formId during export/import to avoid mismatches between environments?

legacy Troubleshooting

Issue When we export/import web content articles and forms, their IDs sometimes change. How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment...

Handling an excess number of User Notifications

legacy Troubleshooting

Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...

'External Reference Code' field on the UI

legacy

Issue An 'External Reference Code' for the 'Address' field on UI is required since it is already there in the database for the entity. Environment Liferay DXP 2024.Q1 Resolution LIferay has started working on this...

Liferay instance node going into hang mode - Failed to validate connection

legacy Troubleshooting

Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...

Does upgrade touch the doclib?

legacy

Issue We are preparing the upgrade from a Liferay 7.3 FP2 to a Liferay 7.4 2024.Q1 and we are trying to prepare a rollback system if something goes wrong and we need go reinstall the 7.3. My question is about the document...

The assignments are missing between roles and user groups when transfer from one enviornment to another

legacy Troubleshooting

Issue The export/import of UserGroups and Roles does not contain the assignments between roles and user groups. So when 'transporting' the user groups and roles from one stage (or backup) to another stage (new...

Portlet 3.0 Control Panel Apps cause unexpected errors

legacy Troubleshooting

Issue Following the deployment of a Portlet 3.0 Control Panel App, other areas of the control panel are experiencing malfunctions. For instance, the My Sites selector is not responding, and in version 7.3, the Global...

I cannot disable the execution of Groovy scripts in Server Administration

legacy How To

Issue Despite disabling Groovy scripting in System Settings > Security section > Script Management, Administrators are still able to execute Groovy scripts in the Server Administration > Script tab. Environment...

Users are redirected to home page on SAML sign-in in a clustered environment

legacy Troubleshooting

Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....

Session keeps extending itself indefinitely in Page Edit Mode

legacy

Issue When a user leaves a Page idle in Edit mode for a long time, the session keeps extending itself indefinitely, and the user is never logged out. Environment Quarterly Releases Resolution This is the...

How does "company.default.home.url" property work?

legacy

Issue I don't understand how company.default.home.url in portal-ext.properties and the setting of Control Panel ->Instance Settings -> Instance Configuration -> General -> Home URL work together. Environment DXP...

Cannot access .zip file error occurs when installing a hotfix with Patching Tool

legacy Troubleshooting

Issue When I try to install a hotfix in my environment I get the following error: Installing hotfix-3... Cannot access .zip file: ../osgi/portal/com.liferay.portal.zip.jar: java.nio.file.NoSuchFileException:...

How to manually trigger LDAP imports before the import interval is reached

legacy Troubleshooting

Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG...

Liferay starts up creating tables and populating them with default data after restoring an upgraded database

legacy Troubleshooting

Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...

Email test@domain.invalid is used instead of the configured one

legacy Troubleshooting

Issue Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, test@domain.invalid is used and the following WARN log shows ups when trying to send emails from...

I would like to control email notifications to Liferay strangers.

legacy How To

Issue How are strangers defined by Liferay? How can I control email notifications to strangers upon signup? Environment DXP 7.3+ Resolution The SAML property defining unknown users as strangers was introduced in DXP 7.3....

Disable Personal Information Fields in User Account Settings

legacy How To

Issue I would like to disable personal information fields in user account settings to prevent users from editing their names, screennames and other such personal information. Environment DXP 7.3 Resolution Add the...

Multilingual support for password reset emails

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Do hotfixes contain database changes?

legacy

Issue We were wondering if hotfixes contain database changes, and where you can see if a database change is included in a hotfix. Environment Applicable to all Liferay environments Resolution By default, a hotfix...

Empty osgi/config folder in 7.4

legacy

Issue The osgi/config folder is missing all of its config files. Environment DXP 7.4 Resolution This is expected behavior. Liferay’s default factory configurations will no longer be added as a config file in the osgi/configs...

Special Characters in Screen Name Cause “Not Found” Error

legacy Troubleshooting

Issue Special characters such as "., _, |" being present within a screen-name throws a “Requested resource could not be found” error in the UI. Environment DXP 7.2 Resolution This issue was fixed by LPS-119836,...

How to set a maximum number of web content versions available

legacy How To

Issue How to store a certain number of articles to save space or improve performance Environment Liferay DXP 7.3, 7.4 Resolution This number is defined from Control Panel -> System Settings -> Web Content Virtual...

How to enable "Require strangers to verify their email address?" only for new users

legacy How To

Issue I need to enable the option "Require strangers to verify their email address?" in the Instance Settings. However, when I perform this configuration, the functionality is activated for all users, including...

Password email notification trigger

legacy

Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via...

Object entry permissions are not working when impersonating users.

legacy Troubleshooting

Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects...

User redirected to the personal site (My Site) instead of the current site after opening notification

legacy Troubleshooting

Issue When on the main site, click Notification from the user menu (by clicking the avatar on the top right). The notification interface will open, but on the left side menu the site will be changed to My Site, instead of...

Deadline in case of multiple password reset URLs

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Unable to revert hotfix

legacy Troubleshooting

Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result...

SAML plugin for DXP 7.4 is not available for download from Marketplace

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

My name is displayed truncated in My Profile on Tablet/Mobile

legacy Troubleshooting

Issue When I access My Profile from the user menu on main site, on a tablet or mobile device, I see my name truncated. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a Hotfix with LPS-154810...

Change of Password Encryption Algorithm

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The...

Non-US-ASCII characters in the local part of email addresses

legacy

Issue Trying to add a new user with an email address containing the letter 'ñ' in the local part, it seems that is not considered a valid character. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution RFC...

Special characters are converted for automatic screen name generation

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When...

Upgrade failed with no logs, certain modules are not upgraded

legacy Troubleshooting

Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.:...

Update Page Content permission does not allow editing web content

legacy

Issue I checked the Update Page Content permission for a role, from the page permissions management, and the user who is assigned to this role, cannot edit web content within that page. Environment DXP 7.3 DXP...

How to resolve "Couldn't find the portal-impl.jar" errors when patching 7.0 SP 12

legacy Troubleshooting

Issue When attempting to use the patching tool with a 7.0 Service Pack 12 bundle, the following configuration error is encountered: Problem with the configuration: Couldn't find the portal-impl.jar. Please check the...

Liferay's OpenID Connect implementation and Single Logout

legacy

Issue Does Liferay's OpenID Connect implementation support Single Logout? Environment Liferay DXP 7.1/7.2 Resolution Liferay's current OpenID Connect (OIDC) integration only implements parts of the Final specifications,...

Is it possible to show/hide the user information items?

legacy How To

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

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