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Number of unknown visitors is lower for past months than it was before in Analytics Cloud

Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and...

How to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1

legacy

Issue Recommended approach to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1 Environment Liferay Portal 6.2 EE Liferay DXP 7.1 Resolution LAR files are version dependent. The portal upgrade...

How HTTP cookies are being used in Liferay Portal 6.2

legacy

Issue How are cookies are being used in Liferay Portal 6.2 Environment Liferay Portal 6.2 EE Resolution What are cookies: HTTP cookies are small bits of data that are sent by the web application but stored locally in...

Error in configuring/authorising data source

legacy Troubleshooting

Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...

java.io.IOException Unable to create directory

legacy Troubleshooting

Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, the server started successfully but But documents and pages are not visible in the upgraded environment. Below error occurs: [#Error1]...

Two tables growing in size related to Audience Targeting

legacy How To

Issue Why are these particular tables increasing in size? CT_ANALYTICS_ANALYTICSEVENT CT_ANALYTICS_ANALYTICSREFERRER Environment DXP 7.2 DXP 7.1 Resolution Firstly, this is an intended behaviour related to...

How can I keep a web page out of Google's crawler?

legacy How To

Issue I don't want some pages to be crawled by Google and display in the search result. Environment DXP 7.0, DXP 7.1, DXP 7.2 Resolution You can prevent a page from appearing in Google Search by including a noindex meta tag...

LPKGVerifyException is reported when upgrading to LCS client 6.0.0

legacy Troubleshooting

Issue When upgrading to LCS client 6.0.0, the following error is reported: 12-Sep-2019 06:06:57.072 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context...

Analytics Cloudから、「データをクリア」を実行した場合の動作

legacy

, knowledgeArticleType: reference, legacy: true, name: Analytics Cloudから、「データをクリア」を実行した場合の動作, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109488, title: Analytics Cloudから、「データをクリア」を実行した場合の動作

Gaining access to Analytics Cloud Workspace

legacy

Issue Could you please provide access to the Liferay Analytics workspace? Resolution Once the workspace is created, the decision of who can access it falls on the Owner of the workspace. If you do not know who is the...

Analytics Cloud Custom Event is not firing

legacy Troubleshooting

Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event Environment Analytics Cloud DXP 7.0+ Resolution Apart from establishing the...

Adrum.js Timeouts in Microsoft Edge

legacy Troubleshooting

Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files. Browser...

Can Analytics Cloud track Document Events in a Collections Fragment?

legacy

Issue Is it possible for Analytics Cloud to track Document Downloads and Previews from a collection of documents displayed via the Collection Display Fragment? Environment Analytics Cloud Resolution There is no current out of...

Analytics Cloud - Duplicated home page under Top Pages > Visited Pages

legacy

Issue I can see that the same page - our homepage - is displayed twice under Top Pages > Visited Pages. One URL is the main www,mysite.com URL and the other one is www.mysite.com/group/portal. Environment Analytics...

How to use Google Analytics 4 in Liferay

legacy Troubleshooting

Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used...

Duplicate assets are shown when enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections"

legacy

Issue After enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections", some assets appear multiple times in an Asset Publisher. Environment DXP 7.2 DXP 7.3 Resolution This happens...

Errors related to tracking content showing net::ERR_BLOCKED_BY_CLIENT in the browser console

legacy Troubleshooting

Issue When adding analytics tracking code for services such as Google Tag Manager or Facebook, there are instances when the browser shows an error indicating net::ERR_BLOCKED_BY_CLIENT Environment Liferay DXP 7.4, Liferay...

A/B testing - How are unique sessions interpreted?

legacy

Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...

A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?

legacy

Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...

A/B Testing - What are the conditions to declare the winner?

legacy Troubleshooting

Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...

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