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Expiring license causing 'Uncaught TypeError: Liferay.Alert is not a constructor'

Issue Within 30 days of license expiry an alert message should pop up reminding the user about renewing the license. On 2023.Q4.0 it causes Uncaught TypeError: Liferay.Alert is not a constructor in the browser's console. Environment Liferay Quarterly Release 2023.Q4 Resolution This issue...

How can I disable web content history?

legacy How To

Issue We would like to have only one version of our web contents so we want to to disable the web content history/versioning. Environment Liferay DXP 7.4 + Resolution Edit the Journal Article Maximum Version Count from Control Panel > System Settings > Web Content. The other, already...

Font-weight is not being responsive on Heading Fragment

legacy How To

Issue Despite setting the font weight for the Heading Fragment, the fragment is unresponsive and doesn't respond to the applied setting. Environment DXP 7.4 Resolution This is determined to be the intended behavior. This is because some common styles don't work with all the fragments...

HTML Parsing errors when reindexing journal articles (jericho)

legacy Troubleshooting

Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR [default-38][jericho:211] EndTag li at (r1,c466,p465) not recognised as type '/normal'...

Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception

legacy Troubleshooting

Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay DXP 7.3 Resolution This error can happen when the following portal...

Liferay login session not working in iframe

legacy Troubleshooting

Issue In 7.4, iframe does not show signed in session of a separate 7.4 portal Environment 7.4 Resolution The iFrame is working as expected in that the portal is rendered within the frame and the cookies are available to the browser tab. However, since the “sameSite” flag is not set to...

Drag and Drop is not working correctly for image in CKEditor

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control panel > Content & Data > Web Content > Create new Basic Web Content. 3. Add text to the content and also an image using the image selector. 4. Click the "move" icon and drag the image to a new location within the...

Duplicated web content fails to render on a display page

legacy Troubleshooting

Issue Copied Web Contents misses display page settings Steps to reproduce: 1. Create a display page for Basic Web Content 2. Create a Basic Web Content titled 'Test' and set the display page for the previously created one 3. Navigate to the web content's friendly URL:...

Unable to see Multiple options for web content

legacy How To

Issue Trying to change the web content to multiple languages but users are unable to see multiple options for web content. Environment Liferay DXP 7.4 [all versions] Resolution There are the following steps to add multiple languages to the web content. 1. Add multiple languages in the...

Can't order web content structures alphabetically

legacy Troubleshooting

Issue Alphabetically sorting when selecting a structure during web content creation Steps to reproduce: 1. Create 7 structures 2. Start to create web content, select 'More' in the list Expected behavior: The user should be able to order the structures alphabetically Observed behavior:...

User is not redirected to the Web Content tab after creating and publishing a web content article

legacy Troubleshooting

Issue A user does not get redirected to the Web Content tab after creating and publishing an article. Besides that the back and cancel button do not work upon clicking on them. Environment DXP 7.4 + Resolution This matter has proven to be a redirects configuration issue, which can be...

After enabling the Email Subscriptions from an asset publisher I do not see the Subscribe button

legacy Troubleshooting

Issue In the Asset Publisher configuration I have selected yes in the Toggle the Enable Email Subscription selector, but still I cannot find the Suscribe button in the new assets. Environment DXP 7.3, DXP 7.4 Resolution Verify if the check Subscribe is marked in the following route:...

Changes to SEO page options resets custom theme

legacy Troubleshooting

Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon. Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations, save these changes Click SEO, and add any desired robot options to the text box,...

Unable to view the Page in default language when browser back button is clicked

legacy

Issue The page of the site should be visible in the default language when the browser back button is clicked. Steps to reproduce: 1. The default Language Selector template is added to Liferay's Home page and the default language is English (en_US). 2. Navigate from the Home page to some...

How to setup a timezone on DXP

legacy How To

Issue We have to make a setup in EST timezone and we would like to know how can we do that on the DXP. Environment DXP 7.4 Resolution Liferay runs and stores all times in UTC format to facilitate translating times into appropriate timezone for the user. The instance itself has locale...

Special character not being displayed in page title

legacy Troubleshooting

Issue When a page name uses the ampersand character, it is not displayed correctly in the page title at the top of the browser screen. Environment DXP 7.4 Resolution It is a known bug that was fixed in DXP 7.4 U69+. For previous version, you can ask for a hotfix with the LPS-177176. ...

Unable to add more than seven favorite structures from the web content administration

legacy Troubleshooting

Issue When trying to add favorite structures from the web content section, the following message is displayed when number of structures selected is equals to 7-> 'Warning:Right now your quick menu is full of favorites. If you want to add another one, please, remove at least one of them.'...

Non-descriptive Accessibility Labels on Toggle Options

legacy Troubleshooting

Issue Toggle options in are labeled as 'checkboxes', and are not given an identifier. Therefore, Accessibility Readers report them as: “##### checkbox checked”. For example, inspect the element to find the `onclick title` and `type` displays: onclick title= "34724" type="checkbox" ...

Python error when using theme generator on Windows

legacy Troubleshooting

Issue I am trying to create a theme with liferay theme generator on Windows but I am receiving a node-gyp or python related error. Environment Liferay DXP 7.0+ Resolution The generator uses node-sass. If you are on Windows, you must also install node-gyp and Python. Make sure you use the...

After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw errors and cannot be edited

legacy Troubleshooting

Issue After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw pop-up errors: "Your request failed to complete". If you try to edit those pages, an empty page is shown. In the browser console some errors appear: "Uncaught (in promise) Error: true" Environment...

URLs for Embedded Page type is not being encoded properly

legacy Troubleshooting

Issue The URL of Embedded Page type is not being encoding properly, with the & symbol becoming & instead. Environment DXP 7.4 U60 and higher Resolution This issue was introduced by LPS-171572 in DXP 7.4 U60 and was fixed by LPS-202245. If affected by this issue, please contact...

How can a non-admin user access the Content Dashboard

legacy How To

Issue I would like to create a non-admin user with permission to access the Content Dashboard. Environment Liferay DXP 7.4 Resolution To make the Content Dashboard accessible to a non-admin user, you will need to perform the following: Open the main menu on the top right and go to -->...

Page editor fails to render if a user who commented on the fragment is deleted

legacy Troubleshooting

Issue If a user posts a comment on a fragment and then the user is deactivated and consequently deleted afterwards, the fragment becomes unavailable for editing. Environment DXP 7.4 U75 Resolution The fix for this issue was added 7.4 U85 and can be requested to be included in a hotfix...

Paragraph fragment doesn't display mapped text field's line breaks

legacy

Issue We created a structure with a text field and put multiple lines in the web content After that, we added a Paragraph fragment to a page and mapped the web content's text field to it, it displays the multiple-line text in a single line without line breaks Environment Liferay DXP 7.3+...

Web content's category is added in the page source

legacy

Issue When we add a category to a web content and view it, the page source contains the category's name as a meta element Is it intended? Environment Liferay DXP 7.0+ Resolution The behavior is intended, and the category should appear as metadata as it is a standard behavior for SEO...

Allow more flexibility in setting up URLs

legacy

Issue Is there any availability of a friendly setup of URL when a display page template is used, by default the platform sets the "/w/" in the URL for all contents using display page templates, and personalization of this argument in the URL would enhance SEO and friendly URL....

Error: "Name is null for locale" when trying to import a structure

legacy Troubleshooting

Issue Unable to import an structure with the following stack trace error: com.liferay.data.engine.rest.resource.exception.DataDefinitionValidationException$MustSetValidName: Name is null for locale catalán (España) If I attempt to import a structure with a default language different from...

How to hide untranslated articles and pages

legacy

Issue Is there an option to hide the articles, pages, and other content in particular languages? If the article does not contain a translation in the requested language, the user should be redirected to the main page in that particular language. Environment Liferay DXP [all versions] ...

Auto translation is not working using google cloud translation API

legacy Troubleshooting

Issue Steps to reproduce: 1. Enabling Google Cloud Translation requires an active account and a Google Cloud project with Cloud Translation API enabled. This project must also have a service account with a JSON account key. Check the official Google Cloud Translation documentation for...

Can you change the Content Ratings Widget/Page Ratings Widget's default "Star" selection when placed outside of a Collection Display?

legacy How To

Issue The Content Ratings/Page Ratings Widgets are alterable by changing the configurations in Site Settings > Social. When trying to change the configurations for a Content Ratings/Page Ratings Widget located outside of a Collection Display, it doesn't change the default "Star" to my...

Users cannot edit some fields when using Firefox 119.

legacy Troubleshooting

Issue It has been noted that when using Firefox 119 users cannot edit some fields in certain widgets, affected Widgets included: calendars, categories, and blogs. Environment DXP 7.3 Resolution Updating to Firefox 119.0.1. fixes this issue., content:...

Unable to add new language in Liferay DXP

legacy Troubleshooting

Issue Set the new locale language from the available language to the current language. The below error appears on the UI. Steps to reproduce: Add the new language to Web.xml by navigating to[LIFERAY_HOME]/tomcat<version>/webapps/ROOT/WEB-INF/ under <web-resource-name> in web.xml file....

If I edit an already translated web content, the modifications are not reflected in the setted translations

legacy

Issue We set a default language in the Instance settings i.e catalán (España) and create a site with the default language: catalán (España) & available languages catalán (España) + español (España) We create a web content, if we change the language selector, we can see that the content...

Uncaught (in promise) SyntaxError When Creating a New Website

legacy Troubleshooting

Issue When try to create a new website from Control Panel > Websites, I can't create a new website. I don't get any error messages in Liferay logs, but in the Browser Console, the following error message appears: Uncaught (in promise) SyntaxError: Unexpected token '<', …" <!DOCTYPE "......

Is it possible to deactivate the URL with //?

legacy

Issue Is it possible to disable the Liferay URL with /<LOCALE>/? this is causing some SEO issues. Environment All environments. Resolution Unfortunately, currently there isn't a feature OOTB to disable this URL with local. Additional Information There is a Feature Request asking to...

Editing the value of the "Field Reference" in Web Content Structures should be more significant.

legacy

Issue Editing the value of the "Field Reference" is not clear. Currently, it can be modified by clicking on the text. However, it is difficult to say that the value is editable, as there is no clear indication or hint that it is editable. Environment Liferay DXP 7.4, 2023.Q3 Resolution...

How to create content in a language that is not the default one

legacy How To

Issue Is it possible to create content in a language that is not the default language of your portal? For example, your portal is by default in English and you want to create some content in Spanish, but you don't want to have that article in your default language. Environment Liferay...

After migrating to a newer update, UI elements are misaligned or not displaying properly

legacy Troubleshooting

Issue After moving to a newer update, UI elements are misaligned or not displaying properly Environment This was observed in a recent case where a Liferay DXP 7.4 Update 47 environment was migrated to the 2023 Quarterly Release (2023.Q3.1) Resolution Some elements within the environment...

OpenGraph image preview looks pixelated in page settings

legacy

Issue We are facing an issue with OpenGraph and images. OpenGraph uses preview images instead of the full size images. Therefore, the image is too small for Twitter/X and Facebook to use it. Upon further clarification and investigation, we could illustrate the issue with the following...

Chrome lighthouse results for mobile device is poor

legacy How To

Issue Chrome's built-in lighthouse testing results for LCP and FCP rates, appear to be fine for desktop but not mobile devices. Steps to reproduce: Start a vanilla instance of DXP Stay on the current home page and inspect (Chrome browser) Navigate to the Lighthouse tab and select mobile...

Why does %E2%80%8B appear at the end of my friendly URL?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A friendly URL has been configured, but when accessing the link, it shows %E2%80%8B at the end. Environment Liferay DXP 7.0+ Liferay...

Is it possible to hide specific friendly URLs from the sitemap?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The issue revolves around the configuration of friendly URLs in the web content. Customers have reported difficulties with the...

Journal Search Services Were Removed

legacy Troubleshooting

Issue My custom code uses JournalArticleLocalServiceUtil.search API and it is not working in 7.4 U72 anymore. Environment Liferay DXP 7.4 Resolution This API (JSONWS: journal.journalarticle/search) is removed by LPS-179287 without replacement. You can update your custom code to search...

Changes made to Questions widget configuration aren't reflected after being saved

legacy Troubleshooting

Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start a clean bundle of Liferay DXP 7.4 Quarterly Release Q3 Go to Site...

Error when uploading document via WebDAV

legacy Troubleshooting

Issue When trying to upload a document with required fields by WebDAV, the following error is shown: "Error while copying file": There was an error copy the file into dav://localhost:8080/webdav/guest/document_library/Folder Environment DXP 7.4 Resolution This is the expected result when...

Creating and building themes in Liferay Maven Workspace

legacy How To

Issue I would like to create and build my themes in Liferay Maven Workspace. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Prerequisites: https://learn.liferay.com/web/guest/w/dxp/building-applications/tooling/blade-cli Check Version Compatibility Matrix Follow the steps:...

When using Firefox 119.0 I cannot write in editable fields

legacy Troubleshooting

Issue Unable to edit or fill web contents, I can't edit fields in the forms, The keyboard doesn't appear when creating or editing an event in the calendar. Environment DXP 7.0, DXP 7.1, DXP 7.2 and DXP 7.3 DXP 7.4 until update 78 Resolution There is an issue in Firefox 119 with fieldsets...

Is it possible to display the modified date of an asset as the exact date and time

legacy

Issue I want to configure the system to display the exact date and time (timestamp) when an asset (web content) was modified from the web content administration (Content & Data -> Web Content). For instance: Instead of "2 months ago", display the exact date it was modified ('2023.09.20...

Clicking back arrow on page when editing a page results in a NullPointerException

legacy Troubleshooting

Issue When editing a page, exiting using the back arrow leads to an error page instead of the previous page and a NullPointerException in the log Environment DXP 7.3 u18 Resolution Upgrade to 7.3 u34 or seek patch for LPS-197360 Additional Information...

How to change the default Asset Selection in Asset Publisher Configuration

legacy How To

Issue Currently the default value for Asset Selection in Asset Publisher Configuration is Collection. Is it possible to change the default Asset Selection value to Dynamic? Environment Liferay DXP 7.4 Resolution Please create a file named...

How can we control which web content appears in the search results?

legacy

Issue We have loads of web contents that we want to hide from the search results Can we do it somehow in a bulk edit, or assign a category to them so we would only need to change the category's visibility? Environment Liferay DXP 7.0+ Resolution The category permissions won't affect the...

Can we remove the company name from the browser title?

legacy

Issue When we open a page, the browser tab displays the "Page Name - Site Name - Portal Name" Can we somehow remove the Portal Name part from it? Environment Liferay DXP 7.0+ Resolution This is currently a limitation that can't be configured out of the box. As the change is not trivial...

The checkboxes inside the facet are not clickable

legacy Troubleshooting

Issue Category Facet is not working Steps to reproduce: 1. Create a Minium Site 2. Open the Minium Catalog 3. Use the Category Facet to filter by category Expected Behavior: The checkboxes inside the facet are clickable and usable Observed Behavior: The checkboxes seem to be disabled, so...

Cancel button is not working in page fragments

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Content and data > Page Fragments > Click on 'Cancel' button. Expected Result: When click on the cancel button, it'll redirect to the System Settings home page. Actual Result: Cancel...

Publishing Dynamic Data List linked page returns "No Access" error or returns to Staged environment

legacy Troubleshooting

Issue With local live staging, the linked page within the DDL returns to "Staged" page. With remote live staging, the linked page within the DDL returns a "No Access" error. Reproduce Launch a Live and Staged 7.4 DXP u92 bundle and create two pages, adding a DDL to the first. Within...

Reply button is not responsive when use Asset Publisher with Comments

legacy Troubleshooting

Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with LPS-199505 to resolve the issue. Additional Information Liferay DXP Patching Tool...

Error message not displayed on UI after exceeding the Upload Servlet Request limit

legacy Troubleshooting

Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System Settings > Infrastructure > Upload Servelet Request. 3. Edit this to 104857...

How to create a default translation for editable fields in a fragment

legacy How To

Issue We have some fragments similar to the one below <button> <span data-lfr-editable-id="text1" data-lfr-editable-type="rich-text"> ${languageUtil.get(locale,'exit')} </span> </button> We are trying to set the default translation dynamically with ${languageUtil.get(locale,'exit')} but...

Page does not appear in the sitemap widget

legacy Troubleshooting

Issue Some of the pages created in site builder are not visible on the sitemap widget. Sitemap widget is dropped on a content page. Environment Liferay DXP 7.4 Resolution Navigate to Site Menu > Site Builder > Pages > Click three dots of the missing page > then select 'Configure'. Now...

The language settings in the site settings are reflected in the language selector on the Terms of Use screen.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The language setting in the site settings is reflected in the language of...

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