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Common Errors When Applying CSS in DXP 7.0

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web content articles Summary: Users who write their CSS in the Web Content Template will see that the web content...

Hiding or Restricting Access to Out-of-the-Box Liferay Portlets From Non-Administrator Users

legacy How To

This article describes one method for how to restrict which users can add out-of-the-box (OOTB) portlets to pages. Resolution One option for limiting permissions to add OOTB Portlets to pages would be to limit the Add to Page permissions on the Liferay Portlets via the portlet-custom.xml...

Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge

legacy Troubleshooting

This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you might notice that the cursor cannot be placed at the end of the Subject...

PNG Compatibility on Internet Explorer 11

legacy Troubleshooting

This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console. As a security measure, and to prevent malicious scripts from being executed in browsers, Liferay sends the...

Web Pages Do Not Load on Internet Explorer 9

legacy Troubleshooting

This article documents a known issue with Internet Explorer 9 (IE9) when accessing the Liferay Digital Experience Platform 7.0. Upon accessing the browser page /web/guest/home, the page is blank (as shown in the image below). Resolution Status: Workaround Available Microsoft ended...

Inconsistent Check Interval Times Expires Web Content Articles Prematurely

legacy Troubleshooting

This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure how often Web Content articles are published or expired: Navigate to...

How to prevent a full day event from displaying on two days in the calendar's month view

How To

Issue When creating an all-day event that spans from 12:00 AM on one day to 12:00 AM on the next day, the event appears on both days in the calendar month view. How can I ensure the event is only visible on the first day? Environment Liferay DXP 7.4+ Resolution In the example, the event...

The "Menu Display" text appears in the Navigation Menu widget

Troubleshooting

Issue After a failed login attempt, the navigation menu's display text appears above the menu itself. Steps to reproduce: Create a site. Create a login page and deploy the sign-in widget. Create a navigation menu. Create a master page template and deploy the navigation menu on the master...

Content lost when changing language during creation

Troubleshooting

Issue When creating content, such as a calendar event or filling a form, changing the language during the process can cause the loss of all entered information. This can happen if another browser window or tab is open in a different language, or if the language is changed manually using...

Translatable fields display empty after deleting field translation instead default translation

Troubleshooting

Issue When adding content to a translatable field in a structure and subsequently deleting the content in a secondary language, the field displays as empty in that specific language instead of falling back to the primary language. If a translatable field has never had content in a...

Can Layouts Be Dynamically Assigned to Object Entries Based on Experience (e.g., User Role)?

Issue I’ve created an Object named TestObject and added two layouts: Test Layout 1 and Test Layout 2 in the Site Builder → Pages section. Behavior observed: If no layout is marked as default, the system uses the default Liferay layout — as expected. If one is marked as default, it...

Changes to Content Page Template Not Propagated to Pages

Issue After creating a Content Page Template and then creating pages based on that template, any subsequent changes and publishing of the template do not reflect on the pages using the template. Environment Quarterly Releases Resolution This behavior is expected. Changes to a Content...

Session timeout warning message does not show the counter

Troubleshooting

Issue I have an issue with the session timeout message. After upgrading from DXP 7.1 to Quarterly Release, when a user session is about to expire, they receive a warning message that their session will expire in a certain time and that they should extend it if they wish to stay logged...

Uncaught TypeError: Liferay.Notification is not a constructor

Troubleshooting

Issue Adding the below script to any page through any Web content display can reproduce the issue in vanilla. <a href="#" onClick="showWltNotification('Your Request failed to process', 'danger');"> Link here </a> <aui:script> function showWltNotification(message, type) { ...

Monotype Font Licensing

Issue Usage of Monotype fonts require a license If a user does not have the Monotype font license, is it necessary to remove references to Monotype font throughout the portal? Environment Liferay DXP 7.4 Resolution Monotype fonts, such as Helvetica, is referred to in the Liferay CSS...

Limit the languages displayed in the translation selector for object fields

Issue We want to limit the languages displayed in the translation selector for object fields to only those defined in the site, similar to how it works for Journal Articles. Currently, the selector shows all languages available in the environment. Environment DXP 7.4 Resolution Limit the...

Sorting Structures by Name in Liferay DXP

Troubleshooting How To

Issue The order of Structures when creating Web Content seems to be random. The structures are not sorted alphabetically or by modification date. Environment Liferay DXP 2024.Q2 Resolution Web Content Display widget Go to Control Panel > Instance Settings > Content and Data > Web Content...

Structures showing as 'Not Translated' after upgrading to 7.4+

Troubleshooting

Issue After upgrading from Liferay DXP 7.3 (or prior versions) to 7.4, some Web Content Structures are showing as not translated in the UI, even though the translations exist in the database. The structure's fields may be translated, but the structure itself is marked as not translated....

How to Compare Between Versions When Using Workflow

Issue Is it possible for a reviewer to compare both the Old and New versions when a user makes changes and resubmits for workflow approval in Web Content, Document & Media, and Commerce Products? Environment Liferay DXP 7.4+ Quarterly Release Resolution Web Content: Web Content allows...

NoSuchFileEntryException when updating web content with images in a task executor

legacy Troubleshooting

Issue When updating web content within a task executor, if the web content structure includes an image field (fileEntry), the update JournalArticle updateArticle(article.getUserId(), article.getGroupId(), article.getFolderId(), article.getArticleId(),article.getVersion(), content,...

Most Viewed Assets Portlet Ignores Category Filters

legacy Troubleshooting

Issue We created our categories programmatically (using APIs). These categories are ignored by the Most Viewed Assets portlet. Even with category filters configured, the portlet shows assets based on views only, including assets not belonging to the selected categories. Environment...

Setting a Site-Specific Display Page Template for a Web Content created from a Global Structure

How To

Issue You are using a Web Content Structure that was created in the Global site so it can be shared across multiple sites. You need to set a default Display Page Template (DPT) for this structure, but you want the default to apply only to content created within one specific site, without...

"Select Master Page is temporarily unavailable" when trying to add a Display Page Template

legacy Troubleshooting

Issue I want to add a Display Page Template and I get the following error: In the logs, I see: 2025-02-10 18:18:39.160 ERROR [http-nio-6080-exec-8][PortletRequestDispatcherImpl:295] Unable to dispatch request: com.liferay.info.exception.CapabilityVerificationException: Failed validation...

"Interval is either equal or less than 0" error is produced during the upgrade and checkInterval is reset to zero

legacy Troubleshooting

Issue When upgrade from 6.2 to 2024.Q4, following error is produced in the log files: 2025-02-11 20:48:20.910 ERROR [main][ROOT:47] bundle com.liferay.journal.web:5.0.180 (1238)[com.liferay.journal.web.internal.scheduler.CheckArticleSchedulerJobConfiguration(10891)] : The activate method...

Client Extensions Not Visible After Deployment in SaaS

legacy Troubleshooting

Issue Client extensions are successfully deployed to SaaS, the service registers as ready, and are listed in the Client Extensions Control Panel app, but they are not visible in the Widget UI when trying to add them to a page. Environment Liferay DXP SaaS Liferay Client Extensions...

Unassign Site Template from a Site / Export a site without the template it was based on

legacy Troubleshooting

Issue Is there a way to unassign a Site Template from a Site? When importing a site using a .lar file into a company where the associated Site Template doesn't exist, an error occurs: "Site cannot be Imported as Site Template does not exist." Environment DXP 7.4+ Resolution There's no...

Collection Display Fragment is not responsive when using the CSS Medium Screen Size (col-md)

legacy Troubleshooting

Issue We've observed that when using the Collection Display fragment to display a collection of data/items and selecting the medium screen size (col-md), the responsiveness becomes unreliable. Environment Quarterly Release 2023.Q4 and below Resolution There is a workaround available,...

Custom Widget Gets Rendered Twice

legacy How To

Issue After defining a Custom Element widget and placing it on a page, it is observed that the widget is loaded twice. Sometimes this happens so fast that it is unnoticeable, other times a couple of seconds pass between the two renders. In the browser console, the double rendering is...

The site name is appended to every Event/Meeting created in Liferay Calendar

legacy

Issue The site name is appended to every Event/Meeting created in Liferay Calendar. Environment DXP Quarterly Release 2024.Q2.0 Resolution Liferay calendar displays the site name as default when the event or meeting creator is not specified. A new feature request has been created to hide...

Impersonation Clashes with Cached Web Content Templates

legacy Troubleshooting

Issue Web Content Templates can be configured for caching to boost performance. When not cached, the generated HTML is rendered for each request. When cached, the generated HTML is stored in the cache and reused for all subsequent requests until the cache entry is cleared or expires....

Web Content Not Displayed in Context in Search Results

legacy Troubleshooting

Issue Some web contents are not displayed in context when accessed from search results with the "Display selected search result in context" checkbox selected. For web contents displayed in an asset publisher, the correct context is the page containing the asset publisher displaying the...

How to modify the Cache-Control header to prevent browser caching issues

Troubleshooting

Issue After deploying a new version of my theme, users are experiencing issues due to old Javascript files being loaded from the browser cache. Thus, we would like to modify the Cache-Control header of those resources. Environment Liferay DXP 7.3 Resolution To avoid these problems, the...

Cannot add the Indonesia or Hebrew language to instance after changing locale codes to ISO 639 language codes

legacy Troubleshooting

Issue From Java 8 to Java 17, changes were made in locale support, specifically with the language codes for Hebrew(Israel) and Indonesian(Indonesia), according to this article:...

How to create Web Content with large images from text file?

legacy Troubleshooting

Issue Copy-pasting large images from text file prevents the Web Content from being published, although it appears correctly in the editor. Environment Liferay DXP 7.4 Resolution When images are copy-pasted from a text file, the editor will store them in raw data format. Storing images...

How to preserve the structureId and formId during export/import to avoid mismatches between environments?

legacy Troubleshooting

Issue When we export/import web content articles and forms, their IDs sometimes change. How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment DXP Quarterly Release 2024.Q3.0 Resolution Entity IDs are not preserved during...

Modified date not match the author of a web content, document or any other asset.

legacy

Issue The author displayed for content/documents is inconsistent when modifications are made by users other than the original author. When a user edits and publishes the content, the displayed author is correctly updated to the user who published the latest version. However, if the...

I can select a Display Date in the past for a Web Content

legacy How To

Issue After creating a Web Content, when I go to the Properties tab > Schedule section, I can select a Display Date in the past. No error message appears when I save the Web Content with a past Display Date. Environment Quarterly Releases Resolution This is currently the expected...

Is it possible to create Style Books directly from a Client Extension?

legacy

Issue Is it possible to create Style Books directly from a Client Extension? Environment DXP Quarterly Release 2024.Q4.0 Resolution Client Extensions can be created to modify the Liferay backend elements, like the Style Book. The following feature is also being developed: LPD-30204...

Multilingual PDF search indexing fails with web content

legacy

Issue Why does the main document entry contain only the metadata and not the content of PDFs? Is it possible to add the content of PDFs along with the metadata of PDFs in the main document entry? Steps to reproduce: 1. Create a Structure: Navigate to Site Control Panel > Content Data >...

Asset Publisher Subscriptions Only Trigger Email for New Assets

legacy

Issue When using the Asset Publisher with subscriptions enabled, email notifications are only sent when a new asset is added to the selection. Updating an existing asset's content does not trigger a new notification. Environment Liferay DXP 7.3+ Resolution This is the expected behavior....