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Unable to sort the entries by using the External Reference Code

Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4) Navigate to the View Builder tab > Add all columns 5) Now, go to Default Sort...

The mandatory field Language of object is empty and is possible to save the changes

legacy Troubleshooting

Issue Why it is possible to save the mandatory Language field without any value? Steps to reproduce: 1) Navigate to Control Panel > Object > Objects 2) Create a custom Object 3) Create a Text field 4) View this field 5) Change the type from Text to any type not related to the text (e.g....

Receiving NoSuchMethodError on DLAppService.AddFileEntry function

legacy Troubleshooting

Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry( String externalReferenceCode, long repositoryId, long folderId, String sourceFileName, String mimeType, String title, String description, String changeLog,...

WYSIWYG editor in custom jsp is not working

legacy Troubleshooting

Issue Adding a WYSIWYG editor to a portlet by following this document is not working with the below error 2023-01-02 10:04:42.080 ERROR [http-nio-8080-exec-6][IncludeTag:128] Current URL /announcements generates exception: java.lang.UnsupportedOperationException: Requires 3.0 opt-in...

How can I get information about my Liferay license?

legacy How To

Issue Is there a way to get information about my Liferay license in the UI? Environment Liferay DXP 7.0+ Resolution On Liferay 7.0, 7.1, 7.2: Go to Control Panel > Apps > License Manager On Liferay 7.3, 7.4: Go to Menu > Control Panel > MARKETPLACE > License Manager Additional...

com.liferay.petra.process.ProcessException: java.io.IOException: Broken pipe error during indexation process

legacy Troubleshooting

Issue We have configured the text extraction functionality in an external process using the configuration: text.extraction.fork.process.enabled=true text.extraction.fork.process.mime.types=application/x-tika-ooxml,application/pdf But when we try to execute a reindexation process, the...

Unable to define the searchable option with new objects fields

legacy Troubleshooting

Issue Unable to configure the searchable options of new fields added to an object after it has been published. Steps to reproduce: Create an object: 'Pets' Add a new field: 'petName' (Text, indexed as text) Publish the Pets object definition Try to add a new field: description Observed...

Unable to Publish Object Definition Relationships after Importing

legacy Troubleshooting

Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a relationship 3) Public first Object Definition 4) Public the second one...

Options missing in portlet menu when using theme generator generated theme

legacy Troubleshooting

Issue When using a base theme generated by the theme generator following the steps listed here, the portlet menu only displays "Permissions" and "Configuration Templates". Environment Themes generated for Liferay 7.4 using version 10.x.x of the Theme Generator Resolution Open the theme...

Where can the Gogo shell port be changed?

legacy How To

Issue The port used by the Gogo shell for OSGi is 11311 by default. How can it be changed? Environment Liferay DXP 7.4, 7.3, 7.2, 7.1, 7.0 Resolution The portal property that controls the domain and port to connect to the Gogo shell is...

Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue The following error...

Hypersonic Database Error - org.hsqldb.HsqlException

legacy Troubleshooting

Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.asset.display.page.service...

Error when we create a site with Minium template

legacy Troubleshooting

Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class com.liferay.petra.log4j.internal.CompanyLogRoutingAppender for element CompanyLogRouting:...

How to configure email sender and email logging for Multi-Factor Authentication?

legacy How To

Issue I would like to understand where sender email address for Multi-Factor Authentication comes from. I would like to set the log levels so I can see when emails are sent. Environment Liferay DXP 7.4 Resolution Set up the email's sender: By default, when using Multi-Factor...

How to fix the error: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true"

legacy Troubleshooting

Issue When starting one Liferay node, the following error is written to the log file: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true". The Liferay server is using the "Advanced File System Store", adding this property to the...

Non logged in users can see the permission portlet

legacy Troubleshooting

Issue Non logged in users can see the permission portlet via a certain URL Environment Liferay DXP 7.2 Resolution Remove com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet from the default property portlet.add.default.resource.check.whitelist by adding the...

Creating a notification template throws a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'

legacy Troubleshooting

Issue When I attempt to create a notification template, the creation fails and I see a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'> in the logs. I recently updated Liferay to U51, U52, or U53 Environment DXP 7.4 U51, U52, or U53 Resolution To...

Endpoint doesn't work if I use the path specified in /api/jsonws page

legacy Troubleshooting

Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are namespaced, for example: namespaced:...

Broken pipe message in the log when opening Liferay for the first time

legacy Troubleshooting

Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR [http-nio-9080-exec-6][JDBCExceptionReporter:234] integrity constraint violation: unique constraint or...

Guest permissions set on uploaded file

legacy

Issue The user could choose to inherit the permissions from the parent folder when creating new folders/files inside one folder. If the permissions of the parent folder have been modified, it would be better if the user could choose to propagate the modifications made to the parent...

Alter published Object on Oracle DB

legacy Troubleshooting

Issue Once an object has been published, it's not possible to alter the object when using Oracle DB. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a help center ticket to request a hotfix containing LPS-161987, content:...

Asset Libraries throw warnings after upgrade from DXP 7.3

legacy Troubleshooting

Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null java.sql.SQLIntegrityConstraintViolationException: Duplicate entry...

Can I change the permission for Liferay logs?

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue {LIFERAY_HOME}Liferay logs are output under /logs/, but I want to change...

Need to find the number of user visits to a page in the website

legacy How To

Issue Need to add the page hit count on a portal site to the audit report. Environment Liferay DXP [all versions] Resolution You can add page view events to your audit report, but keep in mind that doing so adds LOTS of events. Add this property to your portal-ext.properties file:...

"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart

legacy Troubleshooting

Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of the nodes you might observe this error that can be ignored as this might...

Column publishDate Liferay upgrade error

legacy Troubleshooting

Issue When upgrading Liferay the error "Column publishDate does not exist in table Layout" appears. Environment DXP 7.0 DXP 7.3 Resolution To resolve this behavior, open a help center ticket to request a hotfix containing LPS-119128., content:...

Is it possible to customize Liferay's core libraries?

legacy

Issue What happens if a user encounters an issue that can be resolved by customizing Liferay's core libraries, such as the 'AutoDeployDir.java' class? Is this the right approach? Environment Liferay DXP [all versions] Resolution If a user encounters an issue that can be resolved by...

Using web.server.https.port property with multiple values

legacy

Issue Does web.server.https.port / web.server.http.port property allow multiple values assignment? In case user needs to use two ports, should this property be used with 2 values? Environment Liferay DXP [all versions] Resolution No, it does not allow multiple values assignment. These...

Attribute in portlet session cannot be found from theme

legacy Troubleshooting

Issue Set an attribute in a portlet's session, like this: @Override public void render( RenderRequest renderRequest, RenderResponse renderResponse) throws IOException, PortletException { HttpServletRequest httpServletRequest = PortalUtil.getHttpServletRequest(renderRequest); HttpSession...

Cannot access actionMapping variable when overriding a StrutsAction

legacy How To

Issue When a StrutsAction is being overriden by a custom component, I cannot use the variable actionMapping in order to return an appropriate ActionForward object. Example: return actionMapping.getActionForward("portal.verify_email_address"); Environment Liferay DXP 7.1+ Resolution...

Documents & Media URL format changed in DXP 7.4 u36+

legacy How To

Issue Document & Media Latest Version URL in DXP 7.4 u36+ has changed such that the groupid, folderId and UUID no longer is available from the URL. Previous upload URLs had a format of /documents/groupid/folderid/documentTitle or /c/document_library/get_file?uuid=&groupid= New Document...

Why is the User-ID counter decreasing in a cluster system?

legacy Troubleshooting

Issue At new user creation the User-ID counter is decreasing in a cluster system. This can be a problem when using Service Builder. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Shutdown your system and add the new properly to...

If you change the screen name in the API, the My Dashboard URL is not changed.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue API(UserLocalServiceUtil.updateUser()) If you change the screen name in,...

How can I get an upgrade tool for JBoss setup?

legacy How To

Issue While upgrading, and using the JBoss EAP 7.4 app server, users need the steps to complete the DB upgrade. Users have access to the upgrade tool in bundled Tomcat, but not in the JBOSS setup. Environment Liferay DXP 7.4 Resolution Liferay has an option called "Admin tools" [select...

Custom service does not work using API JSON

legacy Troubleshooting

Issue We developed a custom service using service builder. The service method receives a string as parameter. We access it through JSON API. When the string length is short (some hundred of kilobytes), the service works correctly. But when the string length is longer (some megabytes...

How do I change Tomcat's temp folder path to another?

legacy How To

Issue How can the Tomcat temp folder path be changed to a different path? Environment Liferay DXP 7.3 Resolution In order to configure Tomcat to use a different temp directory, users must first understand the java.io.tmpdir parameter value, which is currently set to$CATALINA BASE/tempin...

When to Start Checking Web Content when Reservation Submission is Made

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event When creating web content, you can enter a "future date and time" to...

Web Content does not appear in Web Content Display after upgrade

legacy Troubleshooting

Issue After upgrading Liferay from an older version to a newer version, web content that was created with the older version is not showing up in the Web Content Display Widget as an option to be selected. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 ...

ClassNotFoundException when deploying a custom WAR portlet module in the folder deploy

legacy Troubleshooting

Issue Errors like the following one appear when deploying a custom WAR module in the deploy folder: ERROR [fileinstall-directory-watcher][HotDeployImpl:213] com.liferay.portal.kernel.deploy.hot.HotDeployException: Error registering portlets for my-portlet...

Elements are Missing from my JDBC_Ping Clustered Environment

legacy Troubleshooting

Issue Elements are missing from my JDBC_Ping clustered environment, and I'm seeing Unsupported template manager ftl errors in the logs. When I disable clustering, the elements are all present. Environment DXP 7.2 Resolution It may be that the nodes are unable to detect each other over...

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