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Are Unique Email Addresses Required for Authentication

Issue Our company has a few external clients whose users have unique screen names, but all share one email address. This is causing various conflicts such as two users being unable to sign in simultaneously. The error...

Sorting search results by a localizable structure field is wrong when viewing the page in different languages

legacy Troubleshooting

Issue When using the Search Sort widget to order the search results by a structure field, it results in different ordering when viewing the page in different languages. The selected structure field is...

Elasticsearch Errors - Failure in Bulk Execution and Parsing

legacy Troubleshooting

Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id...

Incorrect Avatar Displayed when Editing Web Content

legacy Troubleshooting

Issue If I create an item of web content then someone else updates that web content, the avatar of the person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar...

How to Login after Blacklisting the Sign-In Portlet

legacy Troubleshooting

Issue We Blacklisted the Sign-In Portlet with a third-party authentication application and the admin logins were not synchronized in the process and so now we can no longer access our environment. How can we restore...

Excluding 3rd party Javascript libraries from loading

legacy How To

Issue How to exclude third-party libraries when they are not needed, such as lodash, headless, API explorer etc. Environment DXP 7.0+ Resolution Control Panel > Configuration > System Settings > Third Party Some of...

How to set a link to be applied to the whole fragment

legacy How To

Issue Sometimes, the need of establishing a link that applies to the whole fragment arises. The first idea that might come up is usually to use nested editable fields. However, nested editable fields are not...

WARN message that includes frozen indices have been deprecated

legacy

Issue The below WARN message is observed continuously in the Liferay logs WARN [https-jsse-nio-8443-exec-62][RestClient:65] request [HEAD...

Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?

legacy Troubleshooting

Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page. Environment DXP 7.3 DXP 7.4 Resolution...

Can't save default values for web content because of required fields

legacy Troubleshooting

Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data...

Uploaded file is lost when changing Document Type in Documents and Media

legacy Troubleshooting

Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click...

The description of the uploaded image is not displayed in an image type fragment

legacy Troubleshooting

Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just...

The web content display is broken

legacy Troubleshooting

Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web...

A popup will appear whenever accessing shared content

legacy Troubleshooting

Issue An alert will pop up Steps to reproduce: 1) Add a new user 2) Add blog entry or document with <script>alert(123);</script> title 3) Share the asset with the new user 4) Login the new user 5) Navigate to the...

Form not translating month and day of week in date field calendar

legacy Troubleshooting

Issue Date field calendar in Forms does not display elements like months and weekday abbreviations in the default language of Liferay DXP Is it possible for my forms to display months and date on the Liferay DXP...

Wrong language when posting a content in Social Media

legacy Troubleshooting

Issue We have two languages set in our environment. The previews of news articles shared on Facebook appear in the incorrect language. We posted in French (fr) but we saw 'de' in the URL. Environment...

The file is uploaded with a Guest View permission

legacy Troubleshooting

Issue When users upload a file to a restricted DDL, the file does not inherit its permission, so guest users can view the file via a link even though the DDL is not visible to them. Steps to reproduce: 1. Start a...

Search widget redirecting to minium '/search' page

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Navigate to the created minium site. 4. Search any product in the search bar widget. Expected Result: The...

Discounts Target Price Type is showing 'Net Price' in channel

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using a minium site template. 3. Navigate to the created channel Commerce > Channels > Minium(Channel Name) > Prices. 4. Config Discounts...

A few MP4 videos are not playing

legacy Troubleshooting

Issue Some MP4 videos are not functioning correctly. Steps to Reproduce: 1) Startup Liferay 7.3 SP1 2) Install Xuggler. 3) Upload some MP4 videos Expected Behavior: All the videos should be played. Observed...

Segment's 'AND' condition is not working properly

legacy Troubleshooting

Issue Attempting to create a segment with two Organization equals criteria and the AND operator Steps to reproduce it: 1) Navigate to Segments 2) Add a new segment 3) Put a name for this segment and drag the...

How long are the services logs stored in Liferay Cloud Console?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Currently, through the web console, we only obtain the logs...

Why doesn’t copying a widget page make an exact copy of a widget page?

legacy

Issue When I make a copy of the widget page, only a copy of the layout is created(such as the columns and the portlets and configurations on the page), any web content on the original page isn't copied to the new...

Is Liferay DXP licensed under the GNU Lesser General Public License (LGPL) v2.1?

legacy

Issue Are Liferay DXP and all of its libraries used being subjected to the GNU Lesser General Public License (LGPL) v2.1? Environment Liferay DXP 7.0+ Resolution Liferay EE is released under the LGPL v2.1 license...

After migrating from 7.2 to 7.4 users with "View" permission receive error message when attempting to access contents of folders in Media Gallery

legacy Troubleshooting

Issue When accessing the content of a folder in the Media Gallery portlet, users are getting an error related to permissions: "Error: You do not have the required permissions". This occurs after upgrading from...

Permission for specific user to edit 'Asset Publisher' on one page but not any other page

legacy How To

Issue Is it possible to assign permission or a role to a user in such a way that the user can edit 'Asset Publisher' on one page but not any other 'Asset Publisher' on any other page? The use case is like this:...

The portal begins to hang after adding lengthy content with images

legacy Troubleshooting

Issue When lengthy web content with images has been uploaded, the portal starts to lag, and it takes a very long time for the cursor to appear. Users are struggling greatly with the lagging issue even when manually...

Web Contents statuses are not changing to expired even after expired date is over

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Web Contents statuses are not changing to expired even after the...

Reindex icon is visible to all users

legacy Troubleshooting

Issue Reindexing icon is available on top of every page while reindexing for all the users irrespective of roles Environment Liferay DXP 7.2 Resolution This can be disabled for all users by blacklisting the...

Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1

legacy Troubleshooting

Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is...

Is it possible to authenticate with an Apple device when Fast IDentity Online 2(FIDO2) is enabled?

legacy How To

Issue Can Apple devices with FIDO sign-in credentials(a.k.a. "Passkey") be used to log in to Liferay when Fast IDentity Online 2 has been enabled? Environment DXP 7.4 Resolution Yes, Apple's Passkey can be set up by continuing...

CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it

legacy Troubleshooting

Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it: This only happens when setting up CKEditor using the following properties on...

Where is the default dictionary on DXP regarding Password Policies, and is it possible to modify it?

legacy

Issue Where is the default dictionary in DXP regarding Password Policies, and is it possible to modify it? Environment Liferay DXP 7.0 Resolution Default dictionary can be found in the next link:...

Unable to open the notification of the deleted user

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users &...

Caused by: java.sql.SQLException: Protocol violation

legacy Troubleshooting

Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...

A build to update the patching tool is stuck and failed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A build to install the patching tool in Liferay...

JAWS Screen Reader is announcing state and navigation of Menu items incorrectly

legacy Troubleshooting

Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the...

Where and how are properties documented?

legacy

Issue We would like to use a property that we used in 6.2, however, we do not know if is it available on Liferay DXP 7.3. Environment All versions Resolution You can find the latest properties in Liferay...

How to set redirection property in Liferay 7.4

legacy How To

Issue How to set the redirection properties in Liferay DXP 7.4 or Multiple redirections related WARNs has been observed after adding redirection property in...

Unable to publish the web content with huge data

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the...

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