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Content Display Widget does not properly display video
legacy Troubleshooting
Issue Unable to see the video after attaching it to the widget. Steps to reproduce: 1) Create a New Site 2) Create a blank page with the name: Video 3) Drop the Content Display widget. 4) Attach a video file to...
Vocabulary Category Specifications
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Redirect Destination for SAML Authentication
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Double clicking the accent key in the template editor crashes the entire page
legacy Troubleshooting
Issue When accidentally double-clicking the accent key in the template editor using a browser with Windows, to try to write for example "á", the portal hangs and nothing can be done except exit the page....
Price Range Facet is not working with account price
legacy
Issue The Price Range Facet widget filters results based on a product's lowest price. However, the users have created the base price and price list separately for their products, so that their guest users can only...
Open ports - Port Number 80 and 443 are in open state
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Port Number 80 and 443 are in open state. Having port 80...
Unable to use CNAME records when setting up domain for Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When going Live on Liferay SaaS, one of the steps that is...
You cannot apply the selected structure restictions for this folder. At least one web content references another structure.
legacy Troubleshooting
Issue Get the below UI error while attempting to apply the workflow to a Web Content folder. Error: You cannot apply the selected structure restictions for this folder. At least one web content references another...
SearchException entity content is too long for the configured buffer limit Error for a custom entity even when Indexing Batch Sizes configuration is small
legacy Troubleshooting
Issue Trying to reindex a custom entity produces SearchExceptions in the logs due to a buffer limit: com.liferay.portal.kernel.search.SearchException: java.lang.RuntimeException: java.io.IOException: entity content...
Can I Remove a Page From Analytics Cloud Tracking?
legacy
Issue I would like to prevent select pages from being tracked on Analytics Cloud Environment Analytics Cloud Resolution It isn't currently possible to remove specific pages from Analytics Cloud tracking...
Search Facet and Total Counts Accuracy and Dynamic Permission Inheritance
How To
Overview Each search response includes the total result count and the count for each facet bucket. This applies to Liferay's faceted searches: from the Search Bar or a Headless Search API call. These counts are not...
'ConfigurationProviderUtil cannot be resolved' after upgrading
legacy Troubleshooting
Issue We've begun updating to the dxp:2023.q4.4 version and encountered the following error while building the code on the 2023.Q4.4 baseline:...
Existing template is not found when creating a web content in Global Site
legacy How To
Issue When trying to add a Web Content in a new created template under the Global Site, the new template is not displayed or available to select. Environment DXP 2023.q3.4 Resolution This is the expected behavior. The...
How to filter Objects entry with picklist's name in filter
legacy
Issue I have created 2 picklists, e.g. picklist1 and picklist2. And I created 1 object where I create 2 fields of type picklist and I mapped this to above picklists. Now I have added an object entry. Picklist values are...
How can I restart just one Liferay node from the Cloud Console?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue One node isn't working as expected, but I don't want to...
Missing Parameters Format in JSONT File when using Data Migration Center
legacy Troubleshooting
Issue Facing an issue with the missing parameters in the JSONT format file when using the "Data Migration Center" portlet. Batch Client Extension only supports the "JSONT" file format. After generating the "JSONT"...
Your license does not have any allowed MAC addresses
legacy Troubleshooting
Issue I am trying to activate my license but received the following error displayed on the screen  ERROR: DXP Production license validation failed java.lang.Exception: Your license does not have any allowed MAC address...
Vulnerability in Apache Tomcat (CVE-2023-46589)
legacy Troubleshooting
Issue This security vulnerability (CVE-2023-46589) has been reported, and it is fixed in Tomcat 9.0.83. However, our current Liferay DXP 7.4 update 67 has a 9.0.71 Tomcat version. Environment Liferay DXP 7.4...
Getting blank pages after 10k entries in Account Listing
legacy Troubleshooting
Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue Users are getting a blank page after 10k entries on the account listing UI...
Obfuscating property values and rendering them as asterisks(*****) in the Control Panel.
legacy How To
Issue Certain property values need to be hidden in the Control Panel.  Environment DXP 7.4 Resolution To obfuscate the value of a portal property and have it appear as a string of asterisks (****) in the Control Panel,...
Minification of CSS and JavaScript resource
legacy
Issue Unable to minimize the CSS and Javascript using the  minifier.enable  portal property. Environment Liferay DXP 7.4 Resolution The minifier.enabled=false portal property is by default set to false. When...
Retrieve file from a closed Help Center ticket
legacy
Issue Is it possible to retrieve a file from a Help Center ticket that has been marked as closed? Environment DXP 7.0+ Resolution After moving a ticket to a solved status, all the files shared on it are...
Hide image formats to be returned in search result
legacy How To
Issue When users search for a specific keyword (let's say fav) using the Liferay search bar portlet, the search result shows each and every content with the keyword fav that are Web Content, Images, users, etc....
How to remove file upload option for the particular user
legacy How To
Issue How to remove or add the file upload option in the web content for the specific user. Environment Liferay DXP 7.4 Resolution The following are the steps that can be taken to achieve this:  Log in as an...
Who added user ddm_form_default_user_screen_name in Liferay?
legacy
Issue We found the user ddm_form_default_user_screen_name in our Liferay Portal. Could it be a security attack? Environment Liferay DXP 7.3 Resolution The user with name ddm_form_default_user_screen_name is an...
Category facet: unable to select vocabularies
legacy Troubleshooting
Issue I would like to filter by site vocabularies when using the Category Facet but I cannot see the vocabularies from other sites. Environment Liferay DXP 7.4+ Resolution Set System Settings → Search → Category...
Unable to generate friendly url for blogs
legacy
Issue When trying to generate a friendly URL for blogs, to eliminate the lengthy URLs. Followed the  steps mentioned in this document: Friendly URLs  Expected behavior: The URL should be shortened after following...
I would like to audit the download of documents from the Documents and Media Library
Issue I would like to ask about the possibility of auditing the download of documents from the Documents and Media Library. Environment Liferay DXP 7.4 Quarterly Release Resolution Currently, Liferay does not offer an...
Service Builder Tool 1.0.478 gives "Unable to parse package path from..." Error in Windows
legacy Troubleshooting
  Issue After cloning https://github.com/liferay/liferay-blade-samples.git, Windows OS users may run into the following error: Task :apps:service-builder:basic:basic-service:buildService FAILED Building Foo Unable to...
How to Query for Javascript Alerts in Web Content Articles across multiple sites
legacy How To
Issue How do I search for Javascript Alerts that are located in Web Content Articles across different Liferay sites?   Environment Liferay 7.4   Resolution The overall approach towards querying the alerts is: Get a...
Liferay Artifact missing from Maven Repository
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...
Search results are displayed in different orders each time randomly
legacy Troubleshooting
Issue When searching for the same word, the list of results can appear in different orders. This happens even when there's a Sort widget in the search page. Environment Quarterly Release 2023.Q4 Resolution This...
Change of file names when documents are saved to data\document_library
legacy
Issue When saving files to the store, Documents and Media used to use the version label (e.g "1.0") as the file name (prior to Update 72). As of Update 72, file names look like this:...
Chances of vulnerabilities like SWEET32
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to fix the following vulnerability of the old cipher...
Sidecar Elasticsearch process is aborted
legacy Troubleshooting
Issue Unable to restart the Liferay application server even after clearing temporary directories and 'An unexpected system error occurred' is showing on the UI. Following error appears in the log file:...
ConnectionPoolTimeoutException: Timeout waiting for connection from pool when full reindex
legacy Troubleshooting
Issue As an Admin, users want to be able to decide if they want to cache extracted text when indexing so that if they are doing re-indexing they can disable this cache. In 7.4, there is an HTTP request call to S3...
Liferay 6.2 EE 173 and CVE-2024-25145
legacy
Issue We have found the following article CVE-2024-25145 Stored XSS with search results if highlighting is disabled, however it does not specify whether Liferay 6.2 EE 173 is affected or not. Environment Liferay 6.2 EE...
How to enable ModSecurity and Check if it's Working (Liferay PaaS)
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to enable ModSecurity in Liferay PaaS and test...
Avoiding 'q param' and caching of Favicon in the browser
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever users navigate to different pages, a new...
After upgrading, these ComboServlet errors are shown: 'Skip /o/js/resolved-module/... because its content type is not CSS or JavaScript'
legacy Troubleshooting
Issue Errors like the following appear in the server's log file after an upgrade: ERROR [ComboServlet:389] Skip /o/js/resolved-module/frontend-js-tabs-support-web@2.0.12/TabsProvider.js because its content type is not...
Unable to publish web content with button tag
legacy Troubleshooting
Issue When the below-mentioned content is added to the Web Content source, the button tags are getting removed automatically <div class="SmallButtonMember"> <button id="memberbtn"...
Sitemap exceeds 50000 limit
legacy Troubleshooting
Issue Sitemap should not generate with more than 50,000 entries or 50 MB in size (this is Google standard).  Steps to reproduce: Run the following Groovy script: def company =...
How to perform a log-out from a custom theme
legacy How To
Issue I want to perform a logout from a custom theme. Environment Liferay DXP 7.0+ Resolution Avoid calling /c/portal/layout directly. Instead, you can leverage the sign_out_url variable initialized in init.ftl for...
When Javascript SPA is turned off, it's not possible to save form instance
legacy Troubleshooting
Issue When the portal property javascript.single.page.application.enabled is set to false, form entries cannot be saved or published.  Environment Liferay DXP 7.4 Resolution This behavior is solved in DXP 7.4...
ObjectFieldNameException$MustNotBeDuplicate when updating Object Definition
legacy Troubleshooting
Issue When trying to update an object definition from one environment (eg. dev) to the other (eg. uat), the process fails with the following error:...
Object Entries do not appear in Search Results
legacy Troubleshooting
Issue Object entries are not visible in Search results Environment Liferay DXP 7.4 Resolution When you create an Object Definition, you get to choose whether its scope is Company or Site (you cannot change it once...
White space in the html source
legacy How To
Issue When viewing page source, is it possible to remove the white spaces in order to make it easier to read? Environment Liferay DXP 7.3+ Resolution Set the following properties in your portal-ext.properties file,...
Large number of records on the SamlSpSession table
legacy Troubleshooting
Issue There are a large number of records on the SamlSpSession table, which is causing issues with my upgrade. Environment Portal 6.2 DXP 7.2 All DXP versions Resolution Extra records can be removed using the...
Email are not sent from Liferay when Office365 is used as the server
legacy Troubleshooting
Issue Emails are not sent out from Liferay In the log, we see the following error: liferay[liferay-7] [dxp] ERROR [liferay/mail-6][MailEngine:74] Unable to send message: 535 5.7.139 Authentication unsuccessful, the...
Restricting impersonation to allow only a single users impersonation at a time
legacy
Issue An Impersonator should be able to impersonate only one user at a time. Currently, Liferay supports multiple users to be impersonated, at the same time in the same browser. We tried to find any properties which...
User can see more Organisations
legacy
Issue We have a problem the User, who has access and rights to selected organizations, can see all organizations when updating user info. Reproduction steps: Customer main user opens Users and Organizations...
Use Javascript with Client Extension on pages
legacy How To
Issue How to run Javascript on pages using a client extension? Environment Liferay DXP 7.4 Resolution With a JavaScript (JS) client extension you can run your own JavaScript on any page in Liferay without...
Need to save the value of the Form's disabled field
legacy
Issue When we disabled the form field using the 'Form Rule', it disabled the fields for the specific user who did not fit the provided role or did not match the criteria. For other users who do not fit the same role...
OpenID Connect Error - "Signed JWT rejected" with CAS
legacy Troubleshooting
Issue When configuring authentication using OpenID Connect, login fails and the following error is reported: Unable to validate tokens: Signed JWT rejected: Another algorithm expected, or no matching key(s) found...
How to remove languages in Instance Settings?
legacy How To
Issue How can a user remove languages in Instance Settings? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Start up a vanilla bundle without any specific language settings. Go to Control Panel >...
Unable to PATCH a DateTime field in an Object back to Null
legacy Troubleshooting
Issue The PATCH API request to change a DateTime field value in an Object back to Null does not work as expected. The value of the DateTime field is not changed, it remains the same. Environment Liferay DXP 7.4...
What Does The Dash Symbol '-' Mean In The Help Center Module Version Changes Section?
legacy
Issue We are reviewing module changes on help center and in the last column which shows the version destination there is a dash symbol '-'. Does this indicate deprecation?  Environment DXP 7.4 Resolution The dash...
The editor is able to translate the non localizable value in Web Content
legacy Troubleshooting
Issue We've spotted a new translation-related bug, please follow the steps to reproduce it: 1. Go to Content & Data -> Web Content and switch to the Structures tab. 2. Click on the context menu in the top-right corner...
Why doesn't queued publication show status correctly?
legacy Troubleshooting
Issue Queued publication does not show status correctly. Environment Liferay DXP 7.4 Resolution 1.) Create a publication. 2.) Add any change. 3.) Add a breakpoint to the thread to CTPublisher. 4.) Publish...
Placeholder text visible for empty mapped web content
legacy Troubleshooting
Issue If you have web content with optional inputs and then map these to fragment fields in display page template. The fragment components will display default placeholder texts if the web content doesn't have values...