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Redirecting a non-www Domain to a www Domain
legacy How To
Issue How can I redirect traffic from my non-www domain (e.g., example.com) to my www domain (e.g., www.example.com)? Environment Liferay DXP 7.4 Quarterly Releases Resolution You can configure a redirect using Liferay's...
Liferay shows SQL Syntax errors when connected to MariaDB 10.3+ in Oracle_Mode
legacy Troubleshooting
Issue When connecting my Liferay server to MariaDB 10.6, I get the following error when creating a widget page:  (conn=143451) You have an error in your SQL syntax; check the manual that corresponds to your MariaDB...
Can Liferay pass User Roles to the Service Provider?
legacy
Issue In a SAML configuration where Liferay acts as the Identity Provider, is Liferay able to pass its User Roles to the Service Provider?   Environment Liferay 7.4   Resolution Yes, it is possible. Liferay will send...
Security questions and answers are stored unencrypted
legacy
Issue User security questions and answers are stored unencrypted in the Liferay database and LDAP. Environment All Liferay versions. Resolution Liferay does not offer, out-of-the-box, the ability to...
NoSuchFileEntryException when updating web content with images in a task executor
legacy Troubleshooting
Issue When updating web content within a task executor, if the web content structure includes an image field (fileEntry), the update JournalArticle updateArticle(article.getUserId(), article.getGroupId(),...
Setting a Site-Specific Display Page Template for a Web Content created from a Global Structure
How To
Issue You are using a Web Content Structure that was created in the Global site so it can be shared across multiple sites. You need to set a default Display Page Template (DPT) for this structure, but you want the...
Most Viewed Assets Portlet Ignores Category Filters
legacy Troubleshooting
Issue We created our categories programmatically (using APIs). These categories are ignored by the Most Viewed Assets portlet. Even with category filters configured, the portlet shows assets based on views only,...
Unable to Save Forms After Enabling ModSecurity
legacy Troubleshooting
Issue After enabling ModSecurity with the default settings, forms with more than three fields cannot be saved. The following error message is displayed in the logs: ModSecurity: Access denied with code 400 (phase 2)....
Admin UI breaks after changing site default language
legacy Troubleshooting
Issue After changing a site's default language to a non-English locale and disabling English (United States) support, the Admin UI breaks. The issue occurs when the "Use Localized URL" option is selected in...
HTML in Text field in structures is not escaped
legacy How To
Issue After upgrading to 2024.Q4, HTML markup found in the Text field within structures is no longer being escaped properly The HTML markup is showing up as plain text   Environment 2024.Q4 Resolution This is the...
"Select Master Page is temporarily unavailable" when trying to add a Display Page Template
legacy Troubleshooting
Issue I want to add a Display Page Template and I get the following error: In the logs, I see: 2025-02-10 18:18:39.160 ERROR [http-nio-6080-exec-8][PortletRequestDispatcherImpl:295] Unable to dispatch request:...
"Interval is either equal or less than 0" error is produced during the upgrade and checkInterval is reset to zero
legacy Troubleshooting
Issue When upgrade from 6.2 to 2024.Q4, following error is produced in the log files: 2025-02-11 20:48:20.910 ERROR [main][ROOT:47] bundle com.liferay.journal.web:5.0.180...
Request to /o/change-tracking-rest/v1.0/ct-collections returns 403
legacy Troubleshooting
Issue When accessing Publications through the UI, they are not displayed. The request to `/o/change-tracking-rest/v1.0/ct-collections` returns a 403 Forbidden error when it goes through the Web Application Firewall...
Updating Parent Object Fields from Child Object Actions
legacy How To
Issue How to update a field's value in the parent object when a new child instance is created using object actions of the child object. Environment Liferay DXP 7.4+ Resolution Use a Groovy script Action triggered by...
How to Get Website Availability Report for PaaS
legacy
Issue I would like to request a Website Availability Report from Liferay. It should include overall uptime, downtime, incident reports. Environment Liferay PaaS Resolution Liferay monitors API uptime. A report...
How to Exclude User Names (userName field) from Search Queries in Liferay
legacy How To
Issue We want to exclude the userName field from search queries. This is to prevent irrelevant search results based on user names. For instance, if a user's name contains a common search term, Liferay will return content...
Add New Custom Domains and Avoid Downtime while Let's Encrypt certificate Is Generated
legacy Troubleshooting
Issue When new custom domains are appended to to the existing list under "customDomains" in the "certs" part of the webserver LCP.json file, a new Let's Encrypt certificate is issued to include them. In the mean...
Client Extensions Not Visible After Deployment in SaaS
legacy Troubleshooting
Issue Client extensions are successfully deployed to SaaS, the service registers as ready, and are listed in the Client Extensions Control Panel app, but they are not visible in the Widget UI when trying to add them...
Dynamic Blueprint parameters with Search API
legacy How To
Issue Blueprints offer static filtering by field values, but a dynamic approach is needed where search fields enable filtering based on user-provided values for specific structure fields, Is possible to...
Documents and Media widget displays "Copy to" action for Guest users
legacy Troubleshooting
Issue The "Copy to" option is displayed in the Documents and Media widget for Guest users, even though they lack the necessary permissions to perform this action. This can lead to a poor user...
Collection Display Fragment is not responsive when using the CSS Medium Screen Size (col-md)
legacy Troubleshooting
Issue We've observed that when using the Collection Display fragment to display a collection of data/items and selecting the medium screen size (col-md), the responsiveness becomes unreliable.  Environment Quarterly...
Unassign Site Template from a Site / Export a site without the template it was based on
legacy Troubleshooting
Issue Is there a way to unassign a Site Template from a Site? When importing a site using a .lar file into a company where the associated Site Template doesn't exist, an error occurs: "Site cannot be Imported as Site...
XSS Vulnerability present when using Web Content Article's source code
Troubleshooting
Issue We've observed a XSS Vulnerability present when using Web Content Article's source code.  This vulnerability appears to be present when involving the deployment of a payload via the source code.  Steps to...
SAML - Can you end the Identity Provider's session when the Service Provider's session times out?
legacy Troubleshooting
Issue We have Liferay configured as a SAML Service Provider (SP), and we use third-party software as the Identity Provider (IdP) Our IdP is used for multiple applications, so its session timeout is set for a...
Custom Widget Gets Rendered Twice
legacy How To
Issue After defining a Custom Element widget and placing it on a page, it is observed that the widget is loaded twice. Sometimes this happens so fast that it is unnoticeable, other times a couple of seconds...
Old version of an updated file gets downloaded instead of the new version
legacy Troubleshooting
Issue Some team members had to go into the 'Current Assets' asset library and re-version some files that needed updating. After re-versioning the files, when Person A went to download the files to see how...
Is integration of mTLS possible in Liferay?
legacy How To
Issue We are required to use mTLS (Mutual Transport Layer Security) for certain requests Is it possible to integrate mTLS with Liferay? Environment DXP 7.4 Quarterly Releases Resolution Yes, it is possible to...
Impersonation Clashes with Cached Web Content Templates
legacy Troubleshooting
Issue Web Content Templates can be configured for caching to boost performance. When not cached, the generated HTML is rendered for each request. When cached, the generated HTML is stored in the cache and...
Creating Display Page Templates for Calendar Events in DXP 7.3
legacy
Issue The documentation Using Display Page Templates in learn.liferay.com mentions you can create Display Page Templates for calendar events, but this for calendar events is missing in Liferay DXP 7.3. Environment...
The site name is appended to every Event/Meeting created in Liferay Calendar
legacy
Issue The site name is appended to every Event/Meeting created in Liferay Calendar. Environment DXP Quarterly Release 2024.Q2.0 Resolution Liferay calendar displays the site name as default when the event or...
How to modify the Cache-Control header to prevent browser caching issues
Troubleshooting
Issue After deploying a new version of my theme, users are experiencing issues due to old Javascript files being loaded from the browser cache. Thus, we would like to modify the Cache-Control header of those...
Web Content Not Displayed in Context in Search Results
legacy Troubleshooting
Issue Some web contents are not displayed in context when accessed from search results with the "Display selected search result in context" checkbox selected. For web contents displayed in an asset publisher, the...
Cannot add the Indonesia or Hebrew language to instance after changing locale codes to ISO 639 language codes
legacy Troubleshooting
Issue From Java 8 to Java 17, changes were made in locale support, specifically with the language codes for Hebrew(Israel) and Indonesian(Indonesia), according to this article:...
Configuration of Filters, Sorting and Actions for Dataset Views (Beta)
legacy
Context/Problem Liferay interfaces aimed at displaying and managing data are too rigid for the user. However, in case of need to modify how this information is displayed it is needed...
Journal Search Services Were Removed
legacy Troubleshooting
Issue My custom code uses JournalArticleLocalServiceUtil.search API and it is not working in 7.4 U72 anymore. Environment Liferay DXP 7.4 Resolution This API (JSONWS: journal.journalarticle/search) is removed by LPS-179287...
The single approver doesn't work when Groovy has been added to the blacklist
legacy Troubleshooting
Issue Workflow doesn't work if I add com.liferay.portal.scripting.groovy.internal.GroovyExecutor to the blacklist file com.liferay.portal.component.blacklist.internal.ComponentBlacklistConfiguration.config ...
How to create a new product that references an existing image in the Document Library
legacy How To
Issue How to use the headless commerce admin catalog API to associate a document that already exists in Liferay to a product. Environment DXP 7.4 Resolution This can be done with a single call:     POST...
Clean previous deployments which are stuck in a "in progress" status
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...
Maintaining Search with High-Availability: Concurrent and Sync Reindex Modes (BETA)
legacy
Highlights Reduce downtime, improve operational and resource utilization efficiency with the new Concurrent and Sync reindex execution modes providing high-availability in search capabilities while the operation is...
Changes made to Questions widget configuration aren't reflected after being saved
legacy Troubleshooting
Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start...
An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3.
legacy Troubleshooting
Issue An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3:  Upon running: patching-tool.bat info:  Problem while reading patch...
Richer Data Management experiences with the possibility to update Object entries from Display Pages
legacy How To
In the past few months, a huge effort was made to make it easy to create amazing UIs for data ingestion use cases, providing the Form Container and a nice set of OOTB form fragments...
Re-indexing is not working properly
legacy Troubleshooting
Issue When performing the full re-indexing the following error appears in the logs org.elasticsearch.ElasticsearchStatusException: ElasticsearchStatusException[Elasticsearch exception...
Error When Installing Liferay Developer Studio on a MacBook Pro M1
legacy Troubleshooting
Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...
Users are not able to log in due to transaction lock errors in database
legacy Troubleshooting
Issue Some users are not able to log in to the environment, even after clearing the database cache The user generally encounters a temporarily unavailable banner or a not authorized 401 error The following transaction...
How to change the default Asset Selection in Asset Publisher Configuration
legacy How To
Issue Currently the default value for Asset Selection in Asset Publisher Configuration is Collection. Is it possible to change the default Asset Selection value to Dynamic? Environment Liferay DXP 7.4 Resolution...
Clicking back arrow on page when editing a page results in a NullPointerException
legacy Troubleshooting
Issue When editing a page, exiting using the back arrow leads to an error page instead of the previous page and a NullPointerException in the log Environment DXP 7.3 u18 Resolution Upgrade to 7.3 u34 or seek...
PDF previews in the Item Selector
legacy
Issue The Item Selector Preview window currently only shows previews for videos and images. Instead of the empty image icon, it would be great to see previews for PDF files. Environment Liferay DXP [all versions]...
Many-to-Many relation with Commerce Product
legacy Troubleshooting
Issue If having a Many-to-Many relation with Commerce Product and defining an Object Layout with a tab for the Commerce Products relationship > it doesn't work. Users cannot select products. Environment Liferay DXP...
Service shows as starting in the UI and not completing
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Around Oct. 9th, 2023, after deployment, console shows...
"Unknown product version" error
legacy Troubleshooting
Issue I received "Unknown product version" error while I wanted to use my new hotfix. Environment Liferay DXP 7.3,dxp-2-7310,hotfix-2058-7310 Resolution The reason for the Patching Tool to display the...
Backup fails with Error: Retry total time limit exceeded
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup failed with the below exception:...
Admin user can't access anything
legacy Troubleshooting
Issue We created a cloud environment, cloning our local environment, and while the local admin user works well, the cloud admin doesn't seem to have the same rights and can't access anything an admin...
Is It possible to implement Datadog in Liferay PaaS environment?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to implement the Datadog monitoring in the...
Order Date Range filter
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site using the Speedwell template. 3. Add an item to the cart. 4. Check the order date (Control Panel > Commerce > Order). For example, if the order...
Geolocation for commerce products
legacy
Issue Require a feature that allows the buyer to search by proximity, city, country, or continent. Environment Liferay DXP [all versions] Commerce  Resolution This requirement is considered a feature request and is...
"Manage Available Accounts via User Channel Rel" permission granting more access than intended?
legacy
Issue We discovered that assigning the "Manage Available Accounts via User Channel Rel" permission to a role will enable the assignees to edit, or manage users of a certain Account. We believe this particular...
Unable to control visibility for Account Roles
legacy Troubleshooting
Issue Users from an Organization without View permission to see other Organization information are able to do so even after setting everything up properly. The steps for this issue should look like this:...
The checkboxes inside the facet are not clickable
legacy Troubleshooting
Issue Category Facet is not working Steps to reproduce: 1. Create a Minium Site 2. Open the Minium Catalog 3. Use the Category Facet to filter by category Expected Behavior: The checkboxes inside the facet are...
Documents and Media portlet
legacy
Issue When we select multiple files using Liferay DMS to upload. Does it upload any info related to the file to the server when it is selected? When we select and publish multiple documents does it process...