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Workflow is not triggered for hidden content pages
legacy Troubleshooting
Issue Trigger workflow for hidden content pages is not working Steps to Reproduce: 1) Navigate to Site Menu > Site Builder > Pages 2) Add a blank 3) Navigate to page configuration, set 'Hidden from Navigation Menu...
Product details widget
legacy Troubleshooting
Issue The product details widget is not showing the related tabs (e.g. Full Description, Replacements, Attachments, Specifications, etc.) Environment Liferay DXP 7.4 Commerce 4.0 Resolution The observed behavior...
Why there is no "Link to page" element when mapping it on a fragment?
legacy Troubleshooting
Issue When we include a "Link to page" field into a structure and we are attempting to map it on a fragment, the "Link to page" field is missing from the list. Environment Liferay DXP 7.1+ Resolution This is...
Headless API calls using basic auth fail in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I make remote headless API calls using basic auth to...
How can I fetch a form's entries with API in DXP 7.4?
legacy How To
Issue 1. Get a vanilla 7.4 (latest update) 2. Create a form: form1 3. Put a text field on it: field1 4. Submit the form a couple of times, so that it will have a few entries. Question: how can I retrieve the form entries...
Selecting a new repository hook
legacy Troubleshooting
Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore...
Configuring Service Probes
legacy
Service Probes should be configured based on your individual business needs. The following overview is meant to explain the basics of how Service Probes work, so that you can better make decisions about...
How to set a link to be applied to the whole fragment
legacy How To
Issue Sometimes, the need of establishing a link that applies to the whole fragment arises. The first idea that might come up is usually to use nested editable fields. However, nested editable fields are not...
WARN message that includes frozen indices have been deprecated
legacy
Issue The below WARN message is observed continuously in the Liferay logs    WARN [https-jsse-nio-8443-exec-62][RestClient:65] request [HEAD...
Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?
legacy Troubleshooting
Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page.  Environment DXP 7.3 DXP 7.4 Resolution...
Can't save default values for web content because of required fields
legacy Troubleshooting
Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data...
Uploaded file is lost when changing Document Type in Documents and Media
legacy Troubleshooting
Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click...
The description of the uploaded image is not displayed in an image type fragment
legacy Troubleshooting
Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just...
The web content display is broken
legacy Troubleshooting
Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web...
A popup will appear whenever accessing shared content
legacy Troubleshooting
Issue An alert will pop up Steps to reproduce: 1) Add a new user 2) Add blog entry or document with <script>alert(123);</script> title 3) Share the asset with the new user 4) Login the new user 5) Navigate to the...
Form not translating month and day of week in date field calendar
legacy Troubleshooting
Issue Date field calendar in Forms does not display elements like months and weekday abbreviations in the default language of Liferay DXP Is it possible for my forms to display months and date on the Liferay DXP...
Wrong language when posting a content in Social Media
legacy Troubleshooting
Issue We have two languages set in our environment.  The previews of news articles shared on Facebook appear in the incorrect language. We posted in French (fr) but we saw 'de' in the URL.   Environment...
The file is uploaded with a Guest View permission
legacy Troubleshooting
Issue When users upload a file to a restricted DDL, the file does not inherit its permission, so guest users can view the file via a link even though the DDL is not visible to them. Steps to reproduce: 1. Start a...
AWS S3: does Liferay support the x-amz-server-side-encryption header with server side encryption?
legacy Troubleshooting
Issue I am using an S3 bucket as the store for our Documents and Media I have configured it with a Service Control Policy that requires encryption and the presence of the x-amz-server-side-encryption header, something like...
Getting error "Please enter valid content" when saving/updating a workflow
legacy Troubleshooting
Issue I cannot save a workflow, I get error "Please enter valid content", possibly because there is something wrong in the workflow xml syntax. How can I get more specific information about what could be wrong the workflow...
Modify the URL to remove /w when using a display page template for web content
legacy
Issue If you are using a display page template to display the web content data on the page then it will generate the URL as like "https://localhost_or_domain:port/w/WCTitle".  In order to make SEO friendly URL, there...
SSL Certification isn't provided by Let's Encrypt, even though it is set up correctly
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Let's encrypt isn't providing SSL certification to my...
Guest users are not redirected to Private Pages after logging in
legacy Troubleshooting
Issue When navigating to a private page as a guest user, the user does not get redirected to the private page they were attempting to access after logging in. Environment DXP 7.4 Resolution Log in as an administrator and...
Emojis are sanitized into Chinese characters
legacy Troubleshooting
Issue Emojis are being sanitized when AntiSamy is enabled. A warning is thrown in the logs where the character codes are matching the previously written emoji: Could not execute JDBC batch update The emoji is...
SAML IDP is unable to initiate SLO
legacy Troubleshooting
Issue SAML Identity Provider is unable to initiate Single Log Out Notes 1. Set the different virtual hosts as below as an example 127.0.0.1www.bbb.com (For IDP) 127.0.0.1www.sp.com (For SP) 2. Using thetest...
Content Page changes are propagated when created using a Template
legacy Troubleshooting
Issue Changes to Content Pages are automatically propagated when created using a Content Page Template. This conflicts with the intended behavior where edits made to Content Pages should not be propagated.  Environment DXP 7.3...
Removing View Permission for Guest Users on a Newly Created Site Causes 404 Error
legacy Troubleshooting
Issue Removing View permission for guest users on a newly created site on DXP 7.4 U29 causes the page to thrown an error even if the following page on the list has this permission enabled. The expected...
Comments on Workflow tasks
legacy
Issue Comments added when assigning, approving or rejecting a Workflow task, are not presented in the 'Comments' section of the Review/Workflow task page. My Workflow Task page: Comment to Approval: Review/Workflow...
Changes to preferences in one breadcrumb portlet are replicated in the other breadcrumb portlets
legacy Troubleshooting
Issue I added the breadcrumb portlet on two widget pages. When I change a preference for a portlet on one page, the same settings are replicated in the portlet on the second page. Environment Liferay DXP 7.2...
When working with Information Templates, can I access the Asset Entry Object?
legacy
Issue An 'Information Template' configured with Type: 'Asset' doesn't give access to the actual Asset Entry Object. Is there a way to access it? Environment DXP 7.4  Resolution At the time of writing, this is not a...
Thumbnails of documents and images are not being displayed
legacy Troubleshooting
Issue We set up our Amazon S3 repository and then noticed that the document and image thumbnails are not showing up. Environment Liferay DXP 7.4 Resolution Please review our documentation Setup Liferay’s document...
Hide options on Style session when editing Fragments
legacy
Issue There are fragments that have Style options that are not applicable. Example: Separator - It has functions like alignment and text formatting and these functions do not apply to the fragment itself. Is it...
The alt attribute of an image fragment is set to the image title instead of the description
legacy Troubleshooting
Issue When mapping a Documents and Media image to an image fragment, the alt attribute is set with the title of the image instead of the description. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Update...
Importing web content structures with fieldset fails
legacy Troubleshooting
Issue Import fails if a web content that contains fieldset in structure, is added in the LAR. Steps to Reproduce: Go to Content & Data --> Web Content --> Structures and create 3 structures like the following:...
When all pages are selected, a new page is not published to live
legacy Troubleshooting
Issue A new page is not published to live with all of the pages selected. Steps to reproduce: 1) Create a blank site with a widget page. 2) Enable local staging. 3) Go to the staging site page and click on Publish...
The pagination type is Simple
legacy Troubleshooting
Issue Regular pagination is the same as Simple pagination Step to reproduce: Add three web contents Add an Asset Publisher to a widget page Change the Asset Selection to dynamic Change the Number of Items to...
Records are not removed from samlspsession table if the user closes the browser instead of logging out
legacy Troubleshooting
Issue Records are not removed from `samlspsession` table if the user closes the browser instead of logging out. Steps to reproduce: 1. Setup two instances of Liferay to use SAML - one as IDP and one as SP....
Cryptography Encryption Algorithm used in Liferay
legacy
Issue Which algorithms are used as part of cryptography in standard Liferay implementation? What is key rotation approach? Environment Liferay DXP 7.1 Resolution Liferay DXP and Liferay Portal utilize...
"Authentication failed. Please enable browser cookies and try again." error prevents login operation
legacy Troubleshooting
Issue When I try to log in, the message Authentication failed. Please enable browser cookies and try again. is displayed and the operation is not successful. Environment Liferay DXP 7.0 Fix Pack 102+ Liferay DXP 7.1 Fix...
Single Approver Workflow is not updated
legacy Troubleshooting
Issue Single Approver is not updated when the User language is not English Steps to Reproduce: 1) Navigate to User Menu > Account Settings 2) Change user language to Deutsch (Deutschland) 3) Navigate to Open Menu >...
ORA-01000: maximum open cursors exceeded
legacy Troubleshooting
Issue The following errors appear for Oracle database users during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. Caused by: com.liferay.portal.kernel.log.LogSanitizerException: java.sql.SQLException:...
'My Workflow Tasks is temporarily unavailable' error message
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a content page. 4. Click on the notification which...
Warn of Publication Conflicts By Checking if the Same Content was Modified in a Different Publication
legacy
Issue When working on a Publication, I would like Liferay to automatically check if the same content was modified in a different publication or in the production environment. Such a feature would proactively...
Can both Liferay and LDAP Password policies be enabled at the same time?
legacy
Issue Is there a way to make both of Liferay and LDAP policies work together, so that users logging via Liferay authentication will be handled by Liferay's password policies and users authenticating...
Wildcards are not considered in site administration menus' search bar
legacy Troubleshooting
Issue When searching for a document in e.g. the Documents and Media tab the search functionality doesn't return the document if its name contains underscores. We have a document named 'Qwe_Rtz_Uio.txt'...
EU Login via OpenID Connect needs Proof Key for Code Exchange (PKCE)
legacy
Issue I would like to integrate my portal with an EU Login mock server instance via OpenID Connect It does not work since the OpenID connect server needs Proof Key for Code Exchange (PKCE) After configuration, when I am...
Method "themeDisplay.getScopeGroupId()" executed within a Widget Page Template does not retrieve the site's groupId
legacy Troubleshooting
Issue Given a Widget Page Template, when we use the themeDisplay.getScopeGroupId() method from a Freemarker template to try to retrieve the groupId from the original site, a different groupId will be retrieved. Would...
A "processAction method not implemented" error is shown in the log
legacy Troubleshooting
Issue Many processAction method not implemented errors are thrown in the server log: ERROR [http-nio-8080-exec-1][PortletServlet:117] null javax.portlet.PortletException: javax.portlet.PortletException: processAction...
Can user preview web contents before publishing?
legacy How To
Issue Is there a way a CMS Author can preview web content before publishing it to production? Environment Liferay DXP 7.4 Resolution The preview feature is inside the action (3 dots) menu of the web content list. Steps to...
Complete page content is not visible while clicking on search result
legacy Troubleshooting
Issue Step to Reproduce: 1. Spin a Liferay DXP 7.4 u31. 2. Create one blank page named demo. 3. Place Asset Publisher on the newly created page. 4. Open the configuration of Asser Publisher by clicking on the Action...
Adding custom jar in module project as it gets remove after gradle refresh.
legacy Troubleshooting
Issue The custom jar is getting removed after the Gradle refresh. Environment Liferay DXP 7.0 and above Resolution Create a folder libs inside the module project and place the custom jar in it and add the below code in...
Field Reference value not getting applied to the web content
legacy Troubleshooting
Issue When attempting to update the Field Reference value within created web content a generically named value is displayed instead of the value manually added. Environment DXP 7.4 Resolution To resolve this...
How does the fragment caching work?
legacy
Issue When using fragments, does the cache on content update perform a proper flush? How does fragment caching work in general? Environment DXP 7.3 Resolution If we have a dynamic fragment, and if caching is turned on,...
How to enable "Require strangers to verify their email address?" only for new users
legacy How To
Issue I need to enable the option "Require strangers to verify their email address?" in the Instance Settings. However, when I perform this configuration, the functionality is activated for all users, including...
How to restrict Access to a specific Site
legacy How To
Issue How do I to restrict access to a particular site for certain Users in the Liferay platform? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution You can restrict access to a specific site by changing the...
How to hide pages from Google indexing?
legacy How To
Issue We would like to hide certain pages from the Google search engine. How can we do that? Environment DXP 7.0+ Resolution There are multiple ways to hide a page so that it would not be indexed by the Google search...
How changing the site default language affects Web Contents' friendly URLs
legacy
Issue There is a site (My Site) with two available languages: es-ES and en-US, where es-ES is the default language. My Site's web contents have their title and friendly URL defined only for the default language...
I would like to control email notifications to Liferay strangers.
legacy How To
Issue How are strangers defined by Liferay? How can I control email notifications to strangers upon signup? Environment DXP 7.3+ Resolution The SAML property defining unknown users as strangers was introduced in DXP 7.3....
Unable to see empty widgets when Toggle Controls are turned off in DXP 7.3
legacy
Issue When I turn the toggle controls off on a widget page, empty widgets are invisible. This makes it hard for me, as an admin, to edit a page with toggle controls off. Can I see empty widgets with the toggle...
Can a hotfix delete pages?
legacy Troubleshooting
Issue After installing the latest hotfix, we found that certain pages were deleted. How is that possible? Environment DXP 7.0+ Resolution Hotfixes contain fixes that change the Liferay source code Meaning that it does...