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Commerce guest checkout: country and region drop-downs show "undefined"
legacy Troubleshooting
Issue When I checkout an order as a guest, on the checkout page the Country and Region drop-downs are wrongly populated, showing "undefined" for every country/region name Environment Commerce 2.1.1 DXP 7.1 Resolution The problem is that the methods used to fetch this information are not...
Can not connect to an external service using port 25
legacy Troubleshooting
Issue It is not possible to establish a connection to an external service from Liferay Cloud using the port 25, commonly used for email sending/receiving purposes. Environment Liferay Cloud Resolution Port 25 is always blocked by several Cloud providers (including our solution) due to...
Can not install a hotfix due to folder permission errors
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission errors as following: liferay[liferay-xx] ## Hot fix liferay[liferay-xx] ##...
Can not associate an User Segment to a Content set
legacy Troubleshooting
Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of entries per page at the bottom left of the popup window. Environment Liferay DXP...
Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository, builds are not being generated and the following error is observed on the CI...
JSP fragments modules do not get Resolved after being deployed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being deployed via environment folders on /lcp/liferay/deploy/  Environment Liferay...
How to enable simultaneous login from multiple sessions
legacy How To
Issue How to enable users to simultaneously login to Liferay DXP using multiple different sessions Environment Liferay DXP Resolution Add the following lines to your portal-ext.properties file (you must include both of them otherwise it will not work): auth.simultaneous.logins=true...
Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records
legacy Troubleshooting
Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change.  Environment DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution Since this resolution requires...
After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available
legacy Troubleshooting
Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display widget showing a piece of web content will no longer have the menu options to...
Module download link can not be opened on Liferay DXP Release Notes page with 404 error
legacy Troubleshooting
Issue  When trying to download modules like "com.liferay.saml.opensaml.integration" from Liferay DXP Release Notes page, the download link can not be opened with a 404 error. Environment Liferay DXP 7.2 Resolution Modules like "com.liferay.saml.opensaml.integration" is included...
How to Modify Home Folder permissions
legacy Troubleshooting
Issue Guests who don't have view permissions for the Home Folder cannot view any Web Content when the Article view permissions check enabled option is checked. Environment Liferay 7.1+ Resolution The Home folder permissions can be modified with the following steps: Navigate to Site...
Users with role Site Member cannot find other users in search results
legacy How To
Issue Users with role Site Member cannot find other users in search results. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is the expected behavior. For security reasons, by default the permission to view other users' data is only given to administrators....
How to connect DXP 7.2 to Elasticsearch over SSL/TLS using PKI authentication where native realm is disabled on Elasticsearch
legacy Troubleshooting
Issue Once DXP 7.2 is configured with Elasticsearch 6.x or 7.x over SSL/TLS in the specific scenario where Elasticsearch uses PKI authentication with username-password disabled, NoNodeAvailableException is thrown during Liferay startup: Caused by: java.lang.RuntimeException:...
How to identify the version of Clay under DXP?
legacy How To
Issue As a developer, I would like to identify the exact version of Clay on the specific DXP version (and patch level) which is currently running. Environment DXP 7.1 Resolution Please go to Control Panel -> System Settings -> Javascript Loader and enable the option Explain module...
Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors
legacy Troubleshooting
Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93] FrameworkEvent ERROR java.lang.IllegalStateException: Unable to initialize...
Connect to LDAP via VPN for Liferay Cloud
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Liferay DXP supports LDAP connectivity, and Liferay Cloud provides VPN capabilities to connect to an on-premise network. In this article,...
Migrating Tag Sets During the Upgrade Process From Liferay Portal 5.2 to 6.0
legacy How To
This article outlines the changes to Tags and Tag Sets between Liferay Portal 5.2 to Liferay Portal 6.0, and later versions. Specifically: The changes to the Tags Navigation Portlet (Where Did Tag Sets Go?) How to migrate Tags to Categories and Tag Sets to Vocabularies. Resolution 1. The...
JBoss EAP vs. JBoss AS
legacy
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. One commonly asked...
Liferay DXP 7.1 Database Portal Properties
legacy How To
This article is intended to provide a list of all the Liferay DXP 7.1 database properties that can be used to connect your DXP 7.1 installation to various databases. To use any of them, uncomment the block of code you need, and paste it into your portal-ext.properties file. For example,...
Changes in Enabling serviceLocator Calls in Liferay DXP 7.0
legacy How To
This article documents a change in where to define serviceLocator properties in Liferay platforms; both in Portal and Digital Experience Platform (DXP). Developers familiar with this functionality in Portal 6.2 can enable or disable this property to allow specific calls in Freemarker or...
DLFileRank Causes Deadlock or SQL Update Batch Errors
legacy Troubleshooting
With DLFileRank enabled, Deadlock or SQL Update Batch Errors may happen due to DLFileRank updates. When using DLFileRank, unique constraints can be found due to the amount of writes that are done to the database. Many times it is helpful to take a look at the constraint that is causing...
Disabling Specific Built-In Portlets
legacy How To
Liferay comes equipped out-of-the-box with a variety of portlets that users may add to their page. For various reasons, however, an administrator may wish to remove some of these portlets from the pool of available portlets. Fortunately, this can be achieved either in the control panel...
Deploying Xuggler on Windows 64 bit
legacy Troubleshooting
Xuggler is a tool for users to encode and decode media files. Used in conjunction with Liferay Portal or Digital Enterprise 7.0, users can view media files on the Documents and Media portlet. The integration with Liferay is a .jar file downloadable from the Control Panel. There is a...
Declining One Event of a Repeating Event Declines Every Repeating Event
legacy Troubleshooting
This article documents how declining one event of a Repeating Event declines every repeating event. For example, if there is a weekly repeating event and a user declines that event in the third week—every repeating event is then declined. When you select Event Details, the option to...
Upgrading to Liferay Portal 6.0 EE SP2
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When upgrading to the latest Liferay Portal, there are many things to take into account. This guide is designed to...
Structures With Duplicate Element Names Fail DDM Verification When Upgrading
legacy How To
This article documents a known issue in which structures with duplicate element names fail Dynamic Data Mapping (DDM) verification when upgrading from Liferay Portal 6.1 to Liferay Portal 6.2 or Liferay Digital Experience Platform 7.0 or 7.1. For customers who are upgrading their Liferay...
Upgrading to Liferay Portal 6.1 EE GA1
legacy How To
When upgrading to the latest version of Liferay Portal, there are many things to take into account. This guide is designed to assist in the upgrading process. Please read and ensure your environment is ready prior to performing the upgrade. Resolution These instructions should be used if...
Apache Struts 1 Known Vulnerabilities
legacy
QUESTION: How are Liferay DXP 7.0 and 7.1, and Liferay Portal, affected by the following vulnerabilities? CVE-2016-1181: Arbitrary code execution, denial of service CVE-2016-1182: XSS and denial of service CVE-2012-1007: Multiple cross-site scripting vulnerabilities CVE-2015-0899: Remote...
SQL Exception Warnings Appear During DXP Upgrade Indicating 'Fallback to recreating the table'
legacy
This article documents a false negative warning message that can occur when upgrading your Liferay platform, and which has caused some confusion amongst our users. During the Liferay DXP upgrade process, several WARN messages are issued with an SQL exception such as follows: 11:01:50,141...
Fix Pack and Hotfix installation order on Liferay Portal EE
legacy
The order of fix pack and hotfix updates are determined by engineering in several ways. This order is hardcoded in the update. Environment Versions previous to Portal 6.2 SP11 Resolution General Guidelines: The general order of installation is: Fix-Packs and Security Updates before...
Inputting Initial S3 Configuration Settings on DXP 7.0
legacy How To
This article serves as a reference for how to configure Liferay Digital Experience Platform (DXP) to use Amazon Web Services S3. DXP users can leverage Amazon S3 in two key areas; to serve as a file store repository, and to manage clustering. Regardless of which usage, there are three...
Update Manager gives plugin update reminders for up to date plugins
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents a known issue where administrators may receive the message "Updates are available for...
System-ext.properties Reference Guide
legacy How To
This article serves as a reference guide for how to set system wide properties through the system-ext.properties file. Similar to the relationship between the portal.properties and portal-ext.properties files, administrators can affect system wide changes in the system.properties by...
Creating a Backup/Disaster Recovery Environment for Liferay Portal
legacy
This article gives an overview of a backup/disaster recovery environment that is necessary when starting a Liferay Portal project. This backup will often be referenced by Liferay Support Engineers as it is crucial to have a stable and working backup of the production environment to...
Apache Tomcat Security Advisory: CVE-2018-1336
legacy Troubleshooting
General Information CVE-2018-1336 reports that, "an improper handing of overflow in the UTF-8 decoder with supplementary characters can lead to an infinite loop in the decoder causing a Denial of Service." This vulnerability is reported in the following versions: Apache Tomcat 9.0.0.M9...
Setting Up Liferay Portal on a DB2 Database
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines steps on how to setup a DB2 connection with Liferay Portal. This article use properties set...
Moving Existing Data From an Old Liferay bundle to a New One
legacy How To
This article provides a checklist when you move your existing data from an old Liferay environment to a new one. Resolution For database, please backup the database in old environment and import it to the new environment. For documents, they are stored...
Using the Data Migration Tool in Liferay DXP 7.1
legacy How To
This article documents how to use the data migration tool in the Server Administration section of Liferay Digital Experience Platform (DXP) 7.1. The Data Migration Tool allows administrators to migrate data quickly between Documents and Media repository to another, such as moving from...
Upgrading to Liferay Portal 6.0 EE SP1
legacy How To
When upgrading to the latest Liferay Portal, there are many things to take into account. This guide is designed to assist in the upgrading process. Please read and ensure your environment is ready prior to performing the upgrade. Resolution These are listed in order of what should be...
Liferay Information for Common Application Servers
legacy
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Resolution   Tomcat JBoss Weblogic Websphere Glassfish WEB-INF Folder ${TOMCAT_HOME}/webapps/ROOT...

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