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Fragment is not resolved after a clean server restart
legacy Troubleshooting
Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to...
After soy modification, the components under Control Panel are not visible
legacy Troubleshooting
Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment...
Not able to download the logs of more than 10000 lines
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...
Unable to configure the portal-{WebID}.properties for each instances
legacy Troubleshooting
Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....
The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.
legacy Troubleshooting
Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...
Read the data of portal-ext.properties from custom portlet
legacy How To
Issue How to read the configured properties in the portal-ext.properties file from the custom module or custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve...
Mails are not getting triggered when configured with smtp.office365.com
legacy Troubleshooting
Issue The email notifications are not sent successfully when configured with smtp.office365.com. The below errors are observed while mail is being sent. 1) 530 5.7.57 SMTP; Client was not authenticated to...
Configuring multiple virtual hosts so that both www and non-www can be used
legacy How To
Issue To configure multiple virtual hosts on one site(for example, both www.aaa.com and aaa.com). The Virtual Host can not be configured by using both of the different hosts. Environment Liferay DXP 7.2 Resolution...
Upgrade the Log4j version in the existing Liferay DXP instance
legacy
Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...
Groovy script to clear the stale data in the lock_ and backgroundtask tables
legacy Troubleshooting
Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...
Missing translations are shown in English (US) rather than in the default language
legacy
Issue A Liferay instance is configured to work with a default language A and other languages B, C, etc. None of the configured languages (A, B, C, ...) are English (US). A non-default language (B, C, ...) lacks...
I cannot configure the "Look and Feel" of widgets on the Content Page
legacy How To
Issue A new Content Page is created and a widget is added to it. There is no kebab menu on it (3 dots) and there is no Look and Feel Configuration button either. Environment Liferay DXP 7.2 Resolution The menu is no...
java.sql.SQLException: Error on rename of mysql.frm due to permission denied
legacy Troubleshooting
Issue After deploying the jar, it gets deployed and started successfully with the following error on Liferay logs. Also, the table gets created but there is no entry in Release_ and ServiceComponent table....
The work folder is no longer appearing since DXP 7.2 SP1
legacy How To
Issue After updating to SP1 (fix pack dxp-2) on DXP 7.2 the $[Liferay-home]/work folder is no longer there or no longer generates new content Environment DXP 7.2 SP1 or above. Resolution The $[Liferay-home]/work...
Elasticsearch indexing error- NoNodeAvailableException
legacy Troubleshooting
Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container:...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....
Unable to add the image into the file repository while upgrading the portal DB
legacy Troubleshooting
Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...
ORA-01408 exception when upgrading custom Service Builder module
legacy Troubleshooting
Issue Running g! upgrade:check it turns out that a component was not migrated successfully, the output is for example: There is an upgrade process available for ServiceBuilder.service from 0.0.0 to 1.0.0 Upon...
How to Change the Session Timeout Value
legacy How To
Issue How do I modify Liferay's default session-timeout of any logged-in user? Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution This value is set on the [App_Server_HOME]/webapps/ROOT/WEB-INF/web.xml file....
${device} in Freemarker template does not return device data
legacy Troubleshooting
Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the...
How to automatically log thread dumps when the portal is too slow in Liferay?
legacy How To
Issue How to automatically generate thread dumps when the portal is slow? Environment Liferay Portal 6.2 Liferay DXP 7.0,7.1,7.2,7.3, and  7.4 Resolution Liferay has provided the below two properties which...
API for document deletion
legacy
Issue API for the document deletion Environment Liferay portal 6.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of Liferay Support.  Please...
NullPointerException when compiling module JSPs in OpenJDK 11.0.6
legacy Troubleshooting
Issue I'm using OpenJDK 11.0.6. When I deploy a module with custom JSP, JSP compilation fails with NullPointerException: java.lang.RuntimeException: java.lang.NullPointerException: entry at...
Improve the Performance of JS Loader Modules Servlet
legacy Troubleshooting
Issue How could we minify js_loader_modules file to improve our page load performance? Environment DXP 7.1 Resolution Install Fix Pack 11 which includes the following fixes to improve the performance...
Update to DXP 7.2 Fix Pack 4 from DXP 7.2 GA1
legacy Troubleshooting
Issue When updating from DXP 7.2 GA1 to Fix Pack 4 you may encounter the following startup error: 2020-01-31 02:55:02.013 ERROR [Framework Event Dispatcher: Equinox Container:...
How to generate the crt and key of a certificate on base64 for a custom domain on Liferay PaaS?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As stated on this documentation you'll need to add both the...
How to disable Scripting Console
legacy How To
Issue Even if Scripting Console is restricted to those with the server administration role, we would like to disable this scripting functionality in our 7.0 portal. Environment DXP 7.0 Resolution Scripting from...
The portal becomes unresponsive due to java.io.IOException: Broken pipe error thrown in the log
legacy Troubleshooting
Issue The portal becomes unresponsive and the log is filled with the below error, ERROR [default task-112985][VirtualHostFilter:375] java.io.IOException: Broken pipe java.io.IOException: Broken pipe  at...
Registration of certain characters may fail.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
PortalContextLoaderListener with Runtime Exception
legacy Troubleshooting
Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, Unable to start the server. Below error occurs: [# Error1] 27-Dec-2019 21:01:10.432 SEVERE [main]...
How to Configure Multiple Site Names with Different HostNames
legacy How To
Issue How Multiple Sites can be configured with Different HostNames in the portal? The below example illustrates the requirement. If there are two sites Site A and Site B then, 1) Site A should be mapped with...
CacheFilter Expiration time
legacy How To
Issue The cache filter caches processed web content.  To change the cache expiration time to live ehcache.xml needs to be modified. So where can we set the expiration time. Environment Liferay DXP 7.0 Resolution The...
Login issue when configuring the SSL on JBoss EAP 7.0
legacy How To
Issue Login issue when configuring the SSL on JBoss EAP 7.0 Environment Portal: Liferay DXP 7.0 Application Server: JBoss EAP 7.0 Operating System: Ubuntu 19.04 Resolution Please Note: The following procedures and...
A Large Amount of Expired Records in SamlSpMessages and SamlSpAuthRequests Table Should be Cleaned up
legacy Troubleshooting
Issue The high CPU usage is observed every hour in the database server and a large amount of data exists in SamlSpMessages and SamlSpAuthRequests table.  Environment DXP 7.1 Resolution The root cause could be that the...
How to delete page scope
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Error java.lang.OutOfMemoryError: Metaspace
legacy Troubleshooting
Issue When there's a lot of traffic or usage, the logs show an error similar to: 2019-11-12 07:39:54.538 ERROR [liferay/scheduler_dispatch-24][ParallelDestination:55] Unable to process message...
SIGSEGV Issues in JDK 7u40
legacy Troubleshooting
Issue Symptom: "A fatal error has been detected by the Java Runtime Environment: SIGSEGV (0xb) at pc=0x00002ad5cad58a87, pid=18862, tid=1093142848" Environment Liferay 6.1, embedded...
Cluster cannot be started after updating to Fix Pack 3 on Liferay DXP 7.2
legacy Troubleshooting
Issue After installing liferay-fix-pack-dxp-3-7210.zip, TCPping cluster nodes can not be started due to the following errors: 2019-12-16 16:02:56.201 ERROR [SCR Component Actor][ClusterExecutorImpl:93] bundle...
Reference tag in service builder service.xml is not allowing to have MBMessage reference
legacy Troubleshooting
Issue Creating service module with reference <reference entity="MBMessage" package-path="com.liferay.message.boards" /> in service.xml. gradle buildService fails with  Exception in thread "main"...