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Database password needs to be changed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Startup problems and slowness after installing an Antivirus on the Liferay host machine
legacy Troubleshooting
Issue After installing an Antivirus on the Liferay host machine, we have detected startup problems and slowness using the Liferay product Environment Liferay DXP 7.0-7.4 Resolution Official support policy for antivirus...
White space is showing while inspecting the view source
legacy Troubleshooting
Issue Steps to reproduce: 1. Take Liferay DXP 7.3 SP3. 2. Add the below properties in portal-ext.properties. com.liferay.portal.servlet.filters.strip.StripFilter=true strip.mime.types=text/html*,text/xml 3....
'Pre-bound JDBC Connection found!' exception
legacy Troubleshooting
Issue We have some custom modules using a common external DataSource. When module A calls module B within a database transaction, following exception is raised:...
Impact of "Oracle Critical Patch Update Advisory --April 2022" on DXPC
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Impact...
java.lang.UnsatisfiedLinkError: Native Library xxxx already loaded in another classloader after redeploying
legacy Troubleshooting
Issue In our custom developments, we are using a Jar library that uses an external native loaded using JNI. When we deploy our custom development in a clean environment everything works fine, but if we redeploy it,...
Unable to sort the product by price
legacy
Issue Sort the product by price i.e. low to high or high to low by using the price:asc sort field via catalog delivery headless API. But, getting below exception: { "status": "BAD_REQUEST", "title": "Unable to...
'The string this-site,this-site does not correspond to a valid search scope preference' console errors
legacy Troubleshooting
Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP...
If the destination page is empty, the search bar portlet is temporarily unavailable
legacy Troubleshooting
Issue When the default '/search' parameter from the destination page field is deleted, the search bar portlet becomes unavailable. Steps to reproduce: 1) Start Liferay DXP 7.2 with fix-pack-17 (previous fix pack...
Audit logs for site page deletion
legacy How To
Issue Need to get audit logs for site page deletion/ update. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution There are no OOTB configuration available for getting the Audit...
Gradle build without internet connection
legacy
Issue How to build the Gradle workspace without an internet connection? Steps to run the gradlew command using offline mode Environment Liferay DXP Resolution We have improved the offline support in the most recent...
The Layout table still contains database references for removed sites
legacy Troubleshooting
Issue Not all references to a deleted site are removed since entries in the Layout table that had the site's groupId are still present after the deletion is complete. Steps to Reproduce 1. Start a clean DXP 7.3...
Conflict loading libraries from the global classpath(tomcat-/lib/ext/)
legacy Troubleshooting
Issue Loading the libraries from the global classpath is conflicting with one of the Liferay's internal module Caused by: java.lang.ClassNotFoundException: org.apache.commons.compress.archivers.zip.ZipFile...
Alternative for browser native dialogs when Liferay is rendered in cross-domain iframes
legacy
Issue Is there a roadmap for Liferay to deal with Chrome's decision to remove JS dialogs from cross-origin Iframes? Since this can create issues such as using the Control Panel when Liferay is using one of those...
Specifications API is not supporting Upsert operations
legacy Troubleshooting
Issue Users are unable to add translations for title/labels in Specification API. Steps to reproduce: 1. POST a specification by using the Specification API endpoint...
Unable to add Products with Tags via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a product using POST /v1.0/products (Request is attached). 2. Execute the request and check the response. 3. Tags are showing blank and on Product UI, tags are not generated....
Unable to add Products with Specifications via headless API
legacy Troubleshooting
Issue When a product is created with specifications, the 200 response code is received. But, on UI product is not visible. Steps to reproduce: 1. Create a product by using the POST /v1.0/products (Request is...
When the data for 'from address' and 'from name' are more than 50 characters, custom calendar notification templates cannot be saved
legacy Troubleshooting
Issue The notification template is not being saved Steps to reproduce: 1. Add a 'Calendar' portlet to page 2. Navigate to Calendar settings 3. Navigate to notificationtemplates tab 4. Edit 'from address' and 'from...
After installing a new portal with an AdvancedFileSystemStore document_library, the images aren't shown
legacy Troubleshooting
Issue After migrating, upgrading or installing a new portal with an existing database and document library folder using the AdvancedFileSystemStore the images and documents aren't accessible....
The DXP/Portal WAR's shielded-container-lib/ directory to load libraries
legacy How To
Issue Shielded container library in DXP 7.4 over global classpath(tomcat-<version>/lib/ext/ directory to load libraries globally) Environment Liferay DXP 7.4 Resolution The DXP/Portal WAR's shielded...
Heat mapping functionality in Liferay Analytics Cloud
legacy
Issue With Heat Mapping as part of Liferay Analytics, it would be great to have a one-stop-shop experience. Heatmapping functionality that would allow consumers to see what areas of each page are used most by users...
Can I change the CPU and Memory usage alert metrics?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to change the default metric value of CPU...
Liferay image fails to start with a javax.servlet.ServletException
legacy Troubleshooting
Issue My Liferay image is failing to start with the default settings. The following message is thrown in the logs: javax.servlet.ServletException: A servlet matching the filter...
Using $dateTool.toDate in a Velocity template does not return any date
legacy Troubleshooting
Issue In a Velocity template, trying to get a date using dateTool.toDate does not work as expected when using a locale different from default one. As an example, if under those conditions we have a Velocity...
Liferay related fields that can be added in Jboss access log
legacy How To
Issue How to add the access-log pattern that includes Liferay related fields in the access log? Environment JBoss 6.x JBoss 7.x Liferay DXP Resolution To enable the access logs, you may follow the...
Adding all locales is exceeding the maximum characters
legacy Troubleshooting
Issue The below error is observed when Liferay DXP 7.4 is started with this property...
Disable/Stop the immediate login post resetting the password
legacy
Issue How to disable/stop the immediate login post resetting the password and want users to redirect to the login page. Environment Liferay DXP 7.2 Resolution The default functionality of Liferay is to log...
Files in the document_library folder are owned by the root user
legacy Troubleshooting
Issue After executing the portal with the Linux root superuser, some files and folders in the $LIFERAY_HOME/data/document_library folder are now owned by the root user and can't be accessed by the...
(IX_228562AD) violated on Server restart caused by a DuplicateLockException
legacy
Issue Unique constraint (IX_228562AD) violated on Server restart. It could be shown as an ERROR log message in JDBCExceptionReporter class and an INFO log error in BackgroundTaskMessageListener class. 2022-04-20...
Page .lar exports are failing to be imported due to a "DuplicateVocabularyException: A category vocabulary with the name topic already" exists
legacy Troubleshooting
Issue Page .lar exports from one 7.3 environment are currently failing to be imported in a separate 7.3 environment due to the following error:  DuplicateVocabularyException: A category vocabulary with the name topic...
Unable to configure Outlook
legacy Troubleshooting
Issue Steps Followed: 1. portal-ext. properties:  mail.session.mail.smtp.auth=true mail.session.mail.smtp.starttls.enable=true  2. Navigate to Server Administration -> Mail Outgoing SMTP Server: smtp.office365.com...
CounterLocalService.fetchCounter" does not exist in DXP 7.2 or later versions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Product specifications are not getting created if not available on the portal
legacy Troubleshooting
Issue When specifications are not available on the portal. It's giving 500 Internal Server Error in the response body while creating the product via headless API. Steps to reproduce: 1. Create a product by using...
Product status is not updating by using Patch API
legacy Troubleshooting
Issue PATCH API is not updating the status of the product workflow. Steps to reproduce: 1. Create a product via headless API( request is attached). 2. Check the status of the product in UI ( It's showing as draft...
Old auditing data taking up database space
legacy
Issue Are there any alternative methods to manage audit data? Environment DXP 7.3   DXP 7.2 Resolution As an alternative to saving all of the logging data into the database, instead, we may choose to save it to a...
Audit modules is not starting after upgrade
legacy Troubleshooting
Issue After upgrading from Liferay Portal 6.2 to Liferay 7.2. The following audit module error is appearing. 2020-11-05 10:07:14.615 INFO [Start Level: Equinox Container:...
Troubleshooting java.lang.NoClassDefFoundError/java.lang.ClassNotFoundException
legacy Troubleshooting
Issue java.lang.NoClassDefFoundError or java.lang.ClassNotFoundException on portal startup only. Environment Portal containing custom modules including optional dependencies. Resolution Review the deployed...
Layout permissions lost upgrading from 6.2 to 7.2
legacy Troubleshooting
Issue After the upgrade from 6.2 to 7.2, several Layout permissions have been changed. Some pages restricted to the user Guest are accessible after the upgrade. There are rows in the ResourcePermission table with the...
Error handling LOB columns
legacy Troubleshooting
Issue We have developed a custom entity using Service Builder. One of the tables defines a LOB column. When we try to insert a record in that column we get following database exception:...
Establish an external data source using JNDI
legacy How To
Issue Sometimes there is a requirement to use data sources other than Liferay DXPs. To do this, the data source can be configured via JNDI data source or JDBC properties. Any database other than Liferay DXP's...