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The Password Reset Screen is no longer showing the "Please set a new password" description
legacy
Issue After upgrading from 6.x to 7.x, the Password Reset Screen is no longer showing the "Please set a new password" description text. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The "Please set...
Liferay DXP Searching & Indexing FAQ
legacy
This article aims to answer basic questions around how indexing works in Liferay DXP. This information is applicable for all search platforms whether using Elasticsearch, Solr, or some other search. For a full...
The dependency versions are not removed by Liferay Upgrade Planner
legacy Troubleshooting
Issue While upgrading code using Liferay Upgrade Planner, the dependency versions are not removed by Liferay Upgrade Planner after the step of "Remove Dependency Versions". Environment Liferay DXP 7.2 Liferay Dev Studio...
Users which are deleted from Active Directory are present in the Liferay Portal
legacy
Issue Users are not getting deleted from Liferay Portal even when these users are deleted from Active Directory. Environment Liferay DXP 7.0  Resolution This is the intended behaviour of Liferay Portal....
Unable to Submit Form through IE.
legacy Troubleshooting
Issue When submitting the form from IE browser the below error is received  "The selected form no longer exists."  Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue and fixed...
Addressing UI issues after the installation of a hotfix or fixpack
legacy Troubleshooting
Issue The purpose of this article is to help alleviate potential UI issues that appear after the installation of a hotfix or fixpack using Liferay's Patching Tool. For example, after installing a hotfix or fixpack that...
Why does logging in with a new user create two '\home' entries in the database?
legacy How To
Issue After logging into the portal, two entries of friendlyURL '\home' are made in the layout table for every new user is created Environment Liferay DXP 7.0 Resolution This is the intended behavior of...
Gradle builds failing to complete
legacy Troubleshooting
Issue When using Gradle my builds are failing to complete  Environment Liferay DXP 7.1 + Gradle ver. 4.10.2 Resolution Please try downgrading to Gradle ver. 3.5.1 and then repeating the full build process...
Change the Sitemap format in Liferay DXP
legacy How To
Issue The default Sitemap format in Liferay DXP is "Sitemap Index". For example, accessing http://localhost:8080/sitemap.xml will return the following content. How do I change the default format to use Sitemap instead?...
Store documents in a database
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
What does the "Expired" filter do in Web Content?
legacy
Issue When examining Web Content assets through Site > Content > Web Content, there are filtering options that permit specific articles to be displayed. In this article, we hope to clarify the intention of the "Expired"...
Can I change the default Control Menu position to closed?
legacy How To
Issue Is there a setting or configuration to have the left side Control Menu hidden by default when a user logs in on our site? Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution There are no settings or configurations...
Conversion process fails in Adaptive Media
legacy Troubleshooting
Issue When I try to convert my images in Adaptive Media, the whole conversion process fails I see this message in the console: Caused by: java.lang.IllegalArgumentException: Unknown image type 0 at...
Are Fix Packs cumulative?
legacy
Issue I would like to install the latest Fix Pack. Do I need to install all previous ones as well? Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution All Fix Packs are cumulative here at Liferay. This...
Change of context between themes is not working as expected
legacy Troubleshooting
Issue Changing pages using the navigation from Liferay won’t actually trigger a reload in the page. Instead, the content that is being displayed will change, and some of the resources and imports won’t actually be...
How to simulate a remote staging environment with one portal
legacy How To
Issue To simulate a staging environment with just one portal instance. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Just need to configure in the remote staging configuration page, the site id of...
LDAP users are able to login with Default User Password
legacy
Issue Users from LDAP are able to login with the value which is defined in "Default User Password" field under the LDAP import/export settings. Environment Liferay DXP 7.0 Resolution Liferay will allow the...
Unresolved OAuth2 Issue with DXP 7.1 SP1 or SP2
legacy Troubleshooting
Issue After deploying a hotfixed marketplace app like OAuth2 to a bundled Digital Experience Platform (DXP) 7.1 SP1 or DXP 7.1 SP2 instance, the issue reported to Liferay Support is not resolved. Resolution In order...
CSRF (p_auth) token is not included in portlet ResourceURLs
legacy
Issue p_auth token is not included in the resourceURL. Environment Liferay DXP Liferay 6.2 EE Resolution ResourceURLs (resource serving phase) was introduced in Portlet 2.0 to be able to serve resources (images, etc...)...
Asset Publisher does not display Web Content Article
legacy Troubleshooting
Issue After configuring Remote Elasticsearch (version 6.1.3) with Elasticsearch Connector 1.0.0, then the Web Content is not displayed in the Asset Publisher. Environment Liferay DXP 7.0 Elasticsearch 6.1.3 Resolution...
How can I configure or customize the look and content of email notifications sent after a form entry has been submitted?
legacy How To
Issue I am using Liferay Forms' native email notification I would like to change the content and appearance of this email.   Image: Liferay native email notification   Environment Liferay DXP 7.0+ Resolution Currently,...
Antisamy - Document description field not sanitized
legacy
Issue While the title of a document cannot contain a tag or script in the description section tags and scripts can be published. Environment Liferay DXP 7.0 Resolution The AntiSamy module filters on specific...
Unable to select other sites as scope in the Asset Publisher's configuration
legacy Troubleshooting
Issue I am a site administrator of Site A, but I can't see any other sites than Site A and Global in the scope selection of Asset Publisher Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...
Exported Data to .CSV files with accented characters does not import correctly into MS Excel
legacy How To
Issue After exporting data from contacts stored in Liferay to a .CSV file, it was found that when trying to import that .CSV file to Microsoft Excel, if there were letters and words that contained accents (i.e. á, é,...
CAPTCHA widget disappears after form submission
legacy How To
Issue For a form with the CAPTCHA enabled for submission, after the form is submitted, the CAPTCHA will disappear. This issue only occurs for a user who is logged in. If the guest user is submitting the form (i.e. no...
The transparent pixel of a PNG image becomes black in preview
legacy Troubleshooting
Issue When we upload a PNG image with transparency to Documents and Media, the preview image converts the transparent pixel to black. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution This behavior was a limitation by...
How to configure the "check-auth-token" parameter within an OSGi portlet?
legacy How To
Issue The current Liferay DXP portal properties file contains the following for the "check-auth-token" parameter: # # Set this to true to enable authentication token security checks. The # checks can be disabled...
Folder navigation is not proper in Knowledge base display portlet
legacy
Issue Folder selection menu changes when the selected folder is having only one article  having more than one article Environment Liferay Knowledgebase plugin for Liferay DXP 7.0 Resolution Folder selection...
Categories are available in child sites?
legacy
Issue When trying to categorize a document in a child site, categories which are created in the parent site are reflected into the child site as well Environment Liferay DXP 7.0 Resolution Categories...
Document library folder creation limit of 65533 or 32767 (AIX) exceeded
legacy Troubleshooting
Issue Creation of new folder fails with IOException I have hit the underlying operating system's limit for the number of files/subfolders per folder. With FileSystemStore or AdvancedFileSysteStore you can run into this...
Search option is not visible under site membership using SOLR
legacy Troubleshooting
Issue  After configuring SOLR, search option under Site Membership is not visible. Environment Liferay DXP 7.0 SOLR Server 5.2.1 Resolution If you are not getting the search option under Site membership then the issue...
Is request-based p_auth token supported to prevent CSRF attack?
legacy
Issue To prevent CSRF attacks, Liferay provides options to enable authentication token security checks. The current token is session-based token. Is request-based p_auth token supported? Environment Liferay DXP 7.1...
How to migrate to DBStore
legacy How To
Issue How can I migrate my FileSystemStore or AdvancedFileSystemStore to DBStore? Environment DXP 7.0 DXP 7.1 Resolution Stop the DXP server and make sure to do a backup of your database and document library root folder,...
Individual Content Level Staging to Live publishing
legacy How To
Issue "Individual Content Level Staging to Live publishing". For e.g., if there are 5 contents updated on staging environment and customer wants to publish only 3 out of five Environment Liferay DXP 7.1 Resolution...
How to upload authentication XML file from Bing ownership verification
legacy How To
Issue One of the methods to complete the verification process required to add a website to a Bing Webmaster Tools account is uploading a XML file to the root directory of the website and make it available on...
Unable to deploy Liferay Elastic Search Connector 6 LPKG on Liferay DXP 7.0
legacy Troubleshooting
Issue While deploying Elastic Search Connector 6 LPKG on Liferay DXP 7.0, getting the below errors: INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][AutoDeployDir:263] Processing Liferay Connector to...
User list empty
legacy Troubleshooting
Issue The user list appears empty. Unable to find any user. Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1  Resolution This issue can be caused for three reasons There are no Users. :) The user does not have...
Record results from the lb command on Gogoshell
legacy How To
Issue How do I record on a .txt file the results of executing the lb command on Gogoshell. Environment DXP 7.0 Resolution This is achieved by creating a script to record the session on Telnet. It's not possible to do...
When pasting a content into the Liferay editor, all the formatting is lost
legacy Troubleshooting
Issue After installing a Fix Pack, when an HTML content is pasted to the Liferay Web Content editor, all the format is lost, it no longer respects the styles. Environment Liferay DXP 7.0 Fix Pack 62+ Liferay DXP...
Unable to install Liferay Push v. 4.0.1 on DXP 7.2 Fix Pack 4 or lower
legacy Troubleshooting
Issue When running a DXP 7.2 portal and trying to install the Liferay Push plugin v. 4.0.1 from the Marketplace, the following error will be thrown upon restarting the server: INFO...
LCS Grace Period in a Containerized Environment
legacy Troubleshooting
Issue Once my LCS subscription expired, my containerized environment was disconnected immediately instead of entering the LCS grace period. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution...
LDAP Performance Issues after upgrading from 6.2 to 7.2
legacy Troubleshooting
Issue Seeing some slowness authenticating with LDAP after upgrading from 6.2 to 7.2. Environment DXP 7.2 [Upgraded from 6.2] Resolution Install Fix Pack 9 or a hotfix that includes LPS-122832 and run the upgrade process...
I cannot set an external repository as the Documents and Media portlet's root folder
legacy
Issue I have a Documents and Media portlet on the page I go to the configuration menu of the portlet and try to change the Root Folder Result: I cannot set an external repository (for example Alfresco) as a root...
How to prevent user enumeration attacks through the Forgot Password functionality
legacy How To
Issue Insecure default configuration may allow remote attackers to enumerate users' email addresses via the forgot password functionality. This can be a risk in the case of public-facing deployments. Environment...
Disable Form's Success Page in DXP 7.3
legacy How To
Issue After submitting a form I want to disable the Success page. Environment Liferay DXP 7.3 Resolution To disable the form's success page: Inside the site administration menu, go to Content & Data > Forms and...
ClassCastException on com.liferay.frontend.theme.contributor.extender after installing a newer fix pack
legacy Troubleshooting
Issue After patching the environment with a newer fix pack, the below error may be encountered at server startup: ERROR [ServerService Thread Pool -- 68][ThemeContributorTopHeadDynamicInclude:93] bundle...
Deprecation warning in the browser's console: "Value provided is not in a recognized RFC2822 or ISO format"
legacy
Issue After patching a bundle with a fix (Fix Pack or hotfix) that includes the solutions for LPS-121066 and LPS-121499, customers and DXP users may notice the below warning message in the browser's console:...
I cannot set the default template for a web content structure
legacy How To
Issue When I create web content based on a structure with multiple templates, I would like to change the default template of that structure. Environment Liferay portal 6.2 Liferay DXP 7.0 + Resolution In order to...
Embedded Language Selector with "Select Box" template throws "Uncaught TypeError: Cannot read property 'attr' of null" when switching language
legacy Troubleshooting
Issue When embedding the Language Selector in the theme or a layout template and setting it to have "Select Box" template in the portlet's Configuration settings, the below error will be thrown in the browser's...
Asset Publisher ordering breaks when switching to a non-default language
legacy Troubleshooting
Issue I created some Web Contents based on a Web Content Structure The structure has a Date field I have an Asset Publisher Widget on the page The Widget is configured to show Web Contents with the above structure...
"Error: Please enter a valid title." when creating or editing a web content
legacy Troubleshooting
Issue After updating to DXP 7.2 Fix Pack 7, we can't create or edit web content articles that default language is different than the site's language by enabling the "Changeable Default Language" in the...
Microsoft Office XML metadata are copied in CKEditor
legacy Troubleshooting
Issue Liferay content editors and administrators may sometimes notice that, on Firefox ESR, when copying (CTRL+C) and pasting (CTRL+V) the content of e.g. Microsoft Word in the CKEditor, the below XML metadata...
How to resolve an "Invalid state passed to 'buttonStyle'" browser console error when using an asset publisher to view Rich Summary content
legacy Troubleshooting
Issue When using the "Rich Summary" template in an Asset Publisher to view web content, we are seeing multiple warnings in the browser console that look like the following: Warning: Error: Invalid state passed to...
I cannot select birthday year in date picker using Liferay Forms
legacy How To
Issue I have a form with a date field The date field should be used to select birthdays The year-selector goes back only 5 years prior to the current year Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...
Understanding Liferay DXP's compatibility with Elasticsearch
legacy
Introduction Last updated: May 28, 2025. The Search Product Team often receives questions about Liferay DXP's compatibility with Elasticsearch. This seemingly simple question belies surprising complexity: it depends...
Live site is not editable after Staging site was removed.
legacy Troubleshooting
Issue How to recover the default functions on the Live site if your remote Staging site was either deleted or not disabled correctly? Environment Liferay DXP 7.2 Resolution By running a groovy-script the...
Web Content articles' Title and Summary fields cannot be empty
legacy
Issue Add a translation to a Web Content by deleting the default translation to the Title and Summary fields. After the publishing is successful and the web content is opened again, the default translation is shown...
Backporting tickets and features
legacy
Issue I would like to backport a certain feature to from a later version to a previous version. Example: LPS-101738 7.3→7.1. Can Liferay support assist me with this request? Environment DXP 7.0+ Resolution As Support,...
ClamAV integration with Liferay on windows
legacy How To
How to set up the latest Clam Antivirus with the Liferay platform on Windows. The goal is to scan documents for viruses when they are being uploaded. Environment Windows 10 Liferay 6.2 ClamAV version 0.103.0...
ClassCastException when using Elasticsearch 7
legacy Troubleshooting
Issue After installing the Elasticsearch 7 plugin and connecting Liferay DXP to an Elasticsearch 7 server, errors like this are thrown on startup: ERROR...