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Portal slowness due to huge custom search results
legacy Troubleshooting
Issue Portal gets slow when using custom search, as it fetches huge search results in one go. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Issue can be resolved with...
storage.buckets.get access permission issue while integrating GCS
legacy Troubleshooting
Issue Getting below error in logs while integrating Google Cloud Storage with Liferay: [xyz].gserviceaccount.com does not have storage.buckets.get access to [bucket-name] Environment Liferay DXP 7.3 Liferay DXP 7.4...
Deleting Form select option causes Form portlet to be unavailable
legacy Troubleshooting
Issue Steps to Reproduce Add a form with a select field with 3 options named A, B, C Save and Publish Form Go to publish Form Submit a form with B selected View entries Navigate back to Form and delete option B Save...
Unable to upload multiple documents after invalid file is selected
legacy Troubleshooting
Issue Publishing a valid document extension in Documents and Media multiple files upload is disabled after attempting to publish an invalid document. Steps to reproduce 1) Navigate to Control Panel > System...
Issue with Selected Categories in Asset Category Selector
legacy Troubleshooting
Issue Steps to Reproduce: Set up a vanilla 7.2 with the latest fix pack and start it. Go to Categorization->Categories and create some Vocabulary (the more vocabulary the better chances to reproduce it). In each...
The selected theme is not retained when importing a site template from another site template
legacy Troubleshooting
Issue Since the radio option is missing, importing a site template from another template does not maintain the selected theme. Steps to reproduce 1) Navigate to Control Panel > Sites > Site Templates 2) Add a site...
The timestamp parameter in the document URL has not been changed
legacy Troubleshooting
Issue When Web Content is published, the document URL timestamp parameter in download links is not changed Steps to reproduce: 1. Upload a normal text document to the document library, check the download link for...
Error "Invalid domain for site key" when using reCAPTCHA
legacy Troubleshooting
Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with...
Piwik script won't execute
legacy Troubleshooting
Issue Steps to reproduce: 1. Start the server. Log in as  Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid...
Should the download option in the Documents and Media widget be displayed immediately?
legacy
Issue Users are experiencing difficulties downloading PDFs from the Documents and Media Portlet. Steps to reproduce 1) Create a Documents and Media Portlet on the Home Page 2) Upload a PDF and other files 3)...
How to find the "Look and Feel" and "Advanced" tabs when creating a content page
Troubleshooting
Issue When I create a content page, I am not able to find the "Look and Feel" and "Advanced" tabs. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution On DXP 7.1 and 7.2 when you...
log4j-core-2.13.3.jar exists inside the fix pack
legacy Troubleshooting
Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay...
Assign User to Account
legacy How To
Issue Not able to select the created User to be assigned to an Account.   Environment Liferay DXP 7.4 Commerce 4.0   Resolution Users for Accounts can only be created within the Account Users interface. A...
Grid does not work properly with Rules
legacy Troubleshooting
Issue Steps to Reproduce: Start Portal Go to Content & Data>Forms Create a form with a grid and any other field Give the grid field 2 rows and 2 columns Go to the Rules tab Set a new rule that if "Grid" is equal to...
After changing the password, site members are not redirected to a page where they don't have the guest view permission
legacy Troubleshooting
Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest...
Item Selector does not display PDF previews
legacy Troubleshooting
Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of...
Error with liboneagentloader.so starting Liferay service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the...
ClassNotFoundException thrown when exporting the form entries in XLS Format
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay 7.2 server. 2. Create a form. 3. Deploy created form on the page and submit it. 4. Go to form configuration and select 'view entries' > Export. Choose format XLS. ...
Password reminder answers are not masked
legacy Troubleshooting
Issue As Liferay DXP does not hide password reminder answers, attackers can capture user's password reminder answers through man-in-the-middle or shoulder surfing attacks. Environment Liferay DXP 7.0 Liferay DXP...
It is not possible create friendly URL with only one character
legacy
Issue If I create a page with one single character FriendlyURL, when I save the page I get an error. It is not possible either by using letters or numbers. Environment DXP 7.0+ Resolution It is not possible to create...
Is there a REST API method to revoke the OAuth2 tokens?
legacy How To
Issue We want to provide a public REST API method to revoke the OAuth2 tokens following the RFC 7009 specification https://datatracker.ietf.org/doc/html/rfc7009#section-2.1 Does Liferay provide this functionality?...
WCAG Accessibility issue on the <@liferay_ui["quick-access"]> taglib
legacy Troubleshooting
Issue (WCAG) accessibility issue on the <@liferay_ui["quick-access"]> taglib. Steps to reproduce: 1. Start Liferay 7.2 dxp-8 server, log in as Admin on Chrome browser. 2. Create a new dummy theme with Theme...
Unable to create role with edit/update/delete permissions on all widget's application display templates
legacy Troubleshooting
Issue If you want to manage permissions on all widget's templates / adt's you can use a general Administrator role or a specific custom role. With the current implementation users having the custom role will only be...
AssetEntryUsage entries are not automatically generated during lar importing
legacy
Issue We observed that after importing a full site export (pages + web contents), there are not any entries for AssetEntryUsage in database. We checked it with our own groovy script. Our problem is that we have...
Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3
legacy Troubleshooting
Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP...
Problems migrating component from AUI to Clay
legacy How To
Issue Migrating components from AUI to CLAY, there are some features that cannot be directly adapted. Sometimes, these problems in the migration bring features requests or functionality questions regarding CLAY...
Users can access the Control Menu from DXP 7.3
legacy
Issue On DXP 7.2, the Control Menu was not visible for Users and Power Users, but from DXP 7.3 it is. But since they don't have any permissions, the Control Menu seems to be empty. Environment DXP 7.3+ Resolution...
Are there Blade templates available for custom Web Content structure fields?
legacy How To
Issue Is it possible to use a Blade template to create a personalized Field for a Web Content structure? Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution For Liferay DXP 7.3 and lower versions, there is...
I cannot reuse a friendly URL that has already been used by another page
legacy Troubleshooting
Issue We are experiencing an issue where it is not possible to reuse friendly URLs that have already been used by another page and are no longer in use. I get the following error message: Error: The friendly URL is...
Backup in non-production environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure backup in a non-production...
Global site DDMs are not exported
legacy Troubleshooting
Issue We have some DDMs defined in Global site. In a second site (Site A), we define some DDLs that use those DDMs from Global site. We export the Site A DDLs. When we try to import them in a third site (Site B),...
Publication fails caused by "No User exists"
legacy Troubleshooting
Issue Publishing a Widget Page Template from Staging to Live will fail if the user who created it no longer exists. The following stack trace is seen in the logs: Caused by:...
Use user logged data in autofill form provider
legacy
Issue How to configure form provider in order to use logged user data. Resolution Right now this cannot be achieved since the information retrieved when configuring the provider to invoke jsonws get-current-user...
New user is not being able to login properly
legacy Troubleshooting
Issue A new user (this also happens to LDAP users) is unable to log-in the first time, but seems to be able to log-in on the second attempt. Steps to reproduce: 1) Create a guest user from Create Account tab at the...
Missing thumbnails after upgrading from DXP 7.0 to DXP 7.1+
legacy Troubleshooting
Issue After the upgrade, thumbnails are missing when we open the image gallery in the content WYSIWYG editor. Clicking on the cards makes the thumbnails appear. Environment Upgrade from DXP 7.0 to 7.1+ Resolution...
Wiki has no multi-lingual functionality
legacy How To
Issue We have detected that wiki has no multi-lingual functionality, so it is not possible to translate their content and display the wiki pages in the correct language depending on the user. Environment Liferay DXP...
HTTP ERROR 414 when attempting to move web contents/folders
Troubleshooting
Issue When I try to select all web contents and/or folders and try to move them to another folder I receive an "HTTP ERROR 414". Reproduction Steps: Go to Content & Data --> Web Content Create several web contents...
Web Content Template caching: Changes are displayed even though Resource modifications check is set
legacy
Issue We are trying to cache web content templates and we checked the cacheable parameter for a template. We also set the resource modifications check option to 60000. We see those modifications are displayed...
ADT (Application Display Template) parameter configuration or update
legacy
Issue Structures and contents can have configurable parameters that can also be updated. Can we do something like this on an ADT? Environment DXP 7.0+ Resolution There is no option to do the same on ADTs. You have the...
Password reset notification emails may be sent to different email addresses
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...