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Liferay cluster works when truncating the crashed jgroupsping entries. Why does this happen?
legacy Troubleshooting
Issue When recreating the pod during the pod start-up stage, clustering doesn't work properly, and the below error triggers. But, the Liferay cluster works perfectly post restarting the pods by truncating the entries...
Log file size is 0
legacy
Issue Why the other log files size is 0. The files are "host-manager.xxxx-xx-xx.log, localhost.xxxx-xx-xx.log, manager.xxxx-xx-xx.log". Environment Liferay DXP 7.2 Resolution The other log files...
"Going to buffer response body of large or unknown size" warning triggers
legacy Troubleshooting
Issue Why does the below warning trigger?  2021-08-18 20:14:27.334 WARN  [ajp-nio-8009-exec-795][HttpMethodBase:185] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is...
Options are not available to configure while selecting the "Remote Cluster Connection ID"
legacy Troubleshooting
Issue After portal upgrade, when updating the elastic search in DXP 7.3, options are not available to configure while selecting the "Remote Cluster Connection ID". And the below error triggers at the same time span...
SearchEngineUtil.search equivalent in Liferay 7.2
legacy
Issue Liferay 6.2 class SearchEngineUtil equivalent in Liferay 7.2. Environment Liferay DXP 7.2 Resolution The below document includes the replaced classes of the deprecated ones....
Upgrading from Fix Pack 1 to Fix Pack 2 in Liferay DXP 7.3, a NoSuchGroupException occurs
legacy Troubleshooting
Issue When upgrading from Fix Pack 1 to Fix Pack 2, issues with the control panel options arise, such as being unable to use the page building option and having no portlets visible on the home page. The console...
Application performance comparison between Unicast and Multicast configurations
legacy
Issue As per the business-specific requirement, modified the configurations by changing from default multicast with unicast clustering. While doing so, how the application performance will be impacted between Unicast...
com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption
legacy Troubleshooting
Issue The server is down with the below exception. What does this error mean? ERROR [https-jsse-nio-8443-exec-144] [JDBCExceptionReporter: 234] The driver could not establish a secure connection to SQL Server by...
Error handling LOB columns
legacy Troubleshooting
Issue We have developed a custom entity using Service Builder. One of the tables defines a LOB column. When we try to insert a record in that column we get following database exception:...
'users.reminder.queries.enabled' portal property can be configurable from the UI on a per-instance basis
legacy How To
Issue Until now, the property 'users.reminder.queries.enabled' has been set to true or false per instance. However, after version DXP 7.3, the user is no longer able to do so (as the per-instance property file...
Buttons inside SAML Admin not working
legacy Troubleshooting
Issue Add Identity Provider button of SAML Admin is not clickable. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.0, 7.1, 7.2 and 7.3: Add below...
User should be re-directed to the custom page once the session expires
legacy How To
Issue Once the session expires, users should redirect to the custom page Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To redirect the user to any...
Extracting Database structure of Liferay
legacy
Issue User needs to extract complete database structure of Liferay. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay does not have any OOTB functionality for extracting the DB...
How to include the gradle dependency of a module into another module project?
legacy How To
Issue How to include the Gradle dependency of a module (Workspace A) into another module (Workspace B) project? Environment Liferay DXP 7.2 Resolution Please Note: Please choose to follow your appropriate discretion...
JS and CSS files are loading only after page refresh
legacy Troubleshooting
Issue JS and CSS files in portlet are loaded only after refreshing a page Environment Liferay DXP 7.2 Resolution Certain elements of the page may require regular navigation to work properly. In these cases,...
Service Access Policy configuration file
legacy
Issue Users are unable to export and save the configurations set by the Service Access Policy. Steps to reproduce: 1) Start a clean bundle of Liferay DXP 7.2 2) Navigate to Control Panel -> Configuration -> Service...
What file upload protocol is used by Liferay?
legacy
Issue We need information about the file upload protocol that is used by Liferay in the file upload functionality from the users' browsers. This information is necessary to fix some network issues in the firewall and...
Upgrading From Fix Pack 8 to 11 Failed Due To NPE
legacy Troubleshooting
Issue After upgrading from fix pack 8 to 11, the portal starts up with NPE. 2022-01-06 12:42:49.469 ERROR [default task-1][MainServlet:1168] com.liferay.portal.kernel.events.ActionException: java.lang.NullPointerException...
Liferay fails to start up after installing fix pack
legacy Troubleshooting
Issue After installing a fix pack, sometimes the environment may not start back up and will encounter the following error: 10-Nov-2021 18:14:07.441 SEVERE [localhost-startStop-1]...
Cannot start up server after applying a new patch
legacy Troubleshooting
Issue After installing a new fix pack / hotfix, the portal is not starting up, even though the temporary folders have been deleted. 06-Dec-2021 13:15:32.439 SEVERE [main]...
Why are Exports Slow In a Site With a Large Number of PDF Documents?
legacy Troubleshooting
Issue When I attempt an export of a site containing a large number of PDF documents in DXP 7.3, the export takes a very long time. Environment DXP 7.3 Resolution This issue is resolved by LPS-142761  ...
Intermittent performance issues caused by Journal Articles Display
legacy Troubleshooting
Issue After installing dxp-16, intermittent performance issues are being seen Thread dumps taken during the performance issue show a number of threads with a similar format: at...
Starting nodes concurrently can lead to incorrect module upgrades
legacy Troubleshooting
Issue Module functionality seems to fail after moving to a newer fixpack. After executing a system:check unsatisfied dependencies like the following appear: Component with ID 58 is unavailable due to missing...
Some pages do not display properly when HTTP Strict Transport Security (HSTS) is configured.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
INFO log traces with STARTED/ STOPPED information are not displayed when deploying a module if using WildFly/JBoss version 22.0.0 or higher
legacy Troubleshooting
Issue When a module is started or stopped, there is usually a log trace of level INFO showing that information. However, when using the application server WidlFly/JBoss with version 22.0.0 or higher, these traces are...
Apache Felix Webconsole JS and CSS resources not loaded
legacy Troubleshooting
Issue Apache Felix Webconsole JS and CSS resources not loaded with 'org.eclipse.equinox.http.servlet' Steps to reproduce: 1. Start the server. 2. Download this: org.apache.felix.webconsole-4.6.4-all.jar from here:...
Upgrade fails after installing dxp-24 because of deprecated constructor
legacy Troubleshooting
Issue When running the upgrade tool after installing dxp-24, the upgrade can fail with the following error appearing in the upgrade logs: 2021-12-23 15:07:39.034 ERROR [Start Level: Equinox Container:...
Unable to delete navigation menu from page
legacy How To
Issue Unable to remove the navigation menu widget from the page. Environment Liferay DXP 7.0 Resolution It is the intended behavior of Liferay as there is an option to enable Hidden from Navigation Menu...
"log4j:configuration" must match
legacy Troubleshooting
Issue Why does the warning "log4j: configuration must match" trigger? 2021-08-12 23:34:41.354 INFO  [main][ModuleFrameworkImpl:1587] Starting initial bundles log4j:WARN Continuable parsing error 33 and column 23...
Liferay and application server logs are not capturing
legacy Troubleshooting
Issue The Liferay log and application server log are not capturing the stack trace. And the size of these files is 0 in size with 3 to 4 lines of the log being traced. Environment Liferay DXP 7.2 Resolution Please...
Custom captcha validation using CaptchaUtil fails with error "Captcha Validation Failed"
legacy Troubleshooting
Issue Custom captcha validation using CaptchaUtil API fails giving "Captcha Validation Failed" error in logs when having below code in jsp file: <liferay-captcha:captcha url="<%= captchaResourceURL %>"/>   ...
TypeError: str.indexOf is not a function error is encountered while doing `gulp-upgrade`
legacy Troubleshooting
Issue While upgrading Liferay themes from Portal 6.2 to 7.2, the following error is coming. bash-4.4# gulp upgrade [20:01:07] Using gulpfile /home/node/devcenter-theme/gulpfile.js [20:01:07] Starting 'upgrade'......
"The activate method has thrown an exception java.nio.file.NoSuchFileException:" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server
legacy Troubleshooting
Issue "The activate method has thrown an exception java.nio.file.NoSuchFileException: + {path}" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server. 2021-12-23 05:46:17.220 ERROR...
Using JSONFactoryUtil.looseDeserialize method deserilizes to HashMap instead of my class.
legacy Troubleshooting
Issue We have a WAR portlet that uses JSONFactoryUtil.looseDeserialize method. Also, our class is defined as whitelisted. See following: json.deserialization.whitelist.class.names=\...
Getting com.mysql.cj.jdbc.exceptions.CommunicationsException on server startup
legacy Troubleshooting
Issue User gets below error on server startup/restart: ERROR [main][DialectDetector:147] com.mysql.cj.jdbc.exceptions.CommunicationsException: Communications link failure__The last packet sent successfully to the...
Create custom notification module
legacy Troubleshooting
Issue Unable to get notification over UI even after adding entry in usernotificationevent table through UserNotificationEvent API. Environment Liferay DXP 7.2 Resolution Even after adding entry in...
NullPointerException/ElasticsearchConnectionNotInitializedException/ArrayIndexOutOfBoundsException when starting JBoss EAP server
legacy Troubleshooting
Issue After deploying Liferay DXP 7.3/7.4 on JBoss EAP server, the server can not be started due to the following error: 10:17:20,354 INFO 2022-02-17 10:17:20.308 ERROR [Framework Event Dispatcher: Equinox Container:...
"Unable to extend the HTTP session" WARN logs
legacy Troubleshooting
Issue These warnings are frequently found in the logs:  Unable to extend the HTTP session. or Unable to extend the HTTP session. Review the portal property "session.timeout" if this warning is displayed...
Establish an external data source using JDBC
legacy How To
Issue This article outlines how to set up a connection between Liferay and an external database using JDBC properties. Environment Liferay DXP 7.3 Liferay DXP 7.4 MySQL database Resolution There are two ways to...
Webcontent Images is getting removed after Patch Upgrade
legacy Troubleshooting
Issue Steps to Reproduce: Start the 7.1GA1. Create a structure add text, image, and number fields, and save. Create a template. Select the newly created structure and select the structure fields from the left sidebar...