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User gets error when submitting Form if the Form is edited by an Admin
legacy Troubleshooting
Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay.  ...
Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException
legacy Troubleshooting
Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException:...
Unable to import LDAP users using Import by Group due to com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN
legacy Troubleshooting
Issue If you are unable to import LDAP users by the Group import method due to the following error, there may be orphaned entries in your database's Users_UserGroups table:...
unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver...
Modified by field shows the anonymized user as the modifier after its deletion
legacy
Issue If we create an asset, e.g. a document with a user, who we delete afterward and anonymize the assets it created, then the Modified by field shows that user as the modifier even if we anonymized that...
Disabling jQuery in Control Panel
legacy How To
Issue I've found vulnerabilities in our current jQuery version. Since I can't find jQuery used anywhere, I would like to disable it. Environment Liferay DXP 7.2 Resolution Go to Control Panel --> System Settings -->...
What is DSLQuery and how can it be used?
legacy How To
Introduction DSLQuery is an acronym for Domain Specific Language Query. The foundation is based upon using a domain specific language for the implementation. This is going to make the writing of queries and other...
License fails to deploy for Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After...
Link to Telephone number preventing the publishing of Web Content
legacy Troubleshooting
Issue  A link containing a telephone number prevents the publishing of web content and seems related to https://issues.liferay.com/browse/LPS-126914  Environment DXP 7.3  Resolution Request a hotfix containing...
Documents and Media file extension restrictions don't apply to wiki attachments (mime type restrictions)
legacy
Issue If I go to Control Panel/System Settings/Content and Data/Documents and Media/Service and in the File Extensions field I replace * with .jpg, in order to allow only jpg files to be added to Documents and Media. And...
Is the AVIF file format supported by Liferay?
legacy How To
Issue We would like to generate previews for the AVIF file format. Environment Liferay DXP 7.4 Resolution Liferay supports AVIF after merging LPS-182691: 7.3 U28 7.4 U78 If needed, you can request a hotfix by raising...
Scheduled Web Content has two versions after being edited again
legacy
Issue A scheduled Web Content with a Workflow that requires approval before publishing has two versions after editing again, as follows, what will happen: Environment Liferay DXP 7.2 Resolution It's confirmed Version 1.0...
Custom panel app and portlet is not shown for non omniadmin users
legacy Troubleshooting
Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...
How can I assign workflow task to multiple users by Scripted Assignment
legacy
Issue How can I assign workflow tasks to multiple users by Scripted Assignment, but not by assigning tasks to a role? Environment Liferay DXP 7.1 Resolution It's confirmed when using the Scripted Assignment as the...
Issues with CKEditor's Tag Hierarchy in the footer of CKEditor
legacy How To
Issue The availability of the tags hierarchy in the footer of CKEditor is missing when it used to be there. Environment DXP 7.2 Resolution Liferay has stated that this is intended behavior as the CKEditor was updated...
Cannot open Blog entry from Blog Aggregator if the entry is displayed on a Content Page
legacy Troubleshooting
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from a Content Page Go to Site Builder > Pages Create a new Content Page with the "Blank" template (name it "Content") Add a Blogs widget to...
Spaces are removed from the translation when it is longer than 75 characters
legacy Troubleshooting
Issue Language Override translation values have removed space when they are longer then 75 characters Steps to reproduce: Control Panel > Language overrides, add a new key, name it e.g. testing-translation Add any...
ActiveFileName is not recognized in DXP 7.4
legacy Troubleshooting
"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not...
Portlet's title (web content display (global)) is shown instead of the web content's title
legacy Troubleshooting
Issue Web Content Display doesn't display Global Web Content's title. Steps to reproduce: 1. Start the server 2. Create a global web content 3. Put a web content display on a page, select global scope, and display...
Roles can be assigned several times
legacy Troubleshooting
Issue Roles can be assigned more than once to a User. Stesp to reproduce: 1. Start the server 2. Create 4-5 Regular Roles 3. Create a test user 4. Navigate to Roles > Regular Roles > Select 5. Select any Role 6....
SEO Meta Tags in Display Page Templates
legacy
Issue While working with configuring SEO and Open Graph in display page templates. Is it feasible to add custom tags and keyword metadata to journal web articles in order to integrate tags in a display page...
Change the timezone in the Liferay's official Docker Image
legacy How To
Issue How to modify the OS-level timezone in Liferay's official Docker Image? Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are...
Knowledge Base 'Filter & Order' is not working
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Navigate to Content & Data > Knowledge Base. 3. Create a folder and inside create multiple Basic Articles. 4. Now, click on Filter & Order, it's not...
Warnings of 'Invalid local date time' while working with DocuSign
legacy Troubleshooting
Issue While integrating DocuSign digital signatures into your Liferay documents, the following warnings can be observed   WARN  [http-nio-8080-exec-9][MVCPortlet:299] No render mappings found for MVC render command...
Custom error 404 page
legacy Troubleshooting
Issue A static page in Liferay has been built with the following property in portal-ext.properties. layout.friendly.url.page.not.found=/web/error/error404 Hit the URL:  https://xyz/web/error/error404 (just for...
Is it achievable to get analytics for commerce products?
legacy
Issue Is it possible for Analytics Cloud to track data generated by Commerce? Environment Liferay DXP 7.0+ Analytics Cloud Commerce Resolution Unfortunately, Analytics Cloud cannot presently track Commerce...
Can't enable Publications because of Staging
legacy Troubleshooting
Issue We want to turn on Publications on our site which seemingly doesn't use Staging, however, we get the error message saying: Staging is enabled for at least one site or asset library in the current...
Error: Failed to find license files in directory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is...
The maximum number of submissions allowed for this form has been reached
legacy Troubleshooting
Issue When uploading a new in a form submission the following message can appear for guest users: "The maximum number of submissions allowed for this form has been reached." Environment Liferay DXP 7.4 Quarterly...
Importing projects and refreshing gradle are very slow in Liferay Developer Studio when there are too many modules
legacy
Issue When using the Liferay Developer Studio version 3.9.5 - 3.9.8, importing projects and refreshing gradle projects are very slow if there are too many modules. Environment Liferay Developer Studio 3.9.5 - 3.9.8...
Dynatrace UI showing "License Expires in x days!" warning
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We are seeing a license expiration warning on our...
Latest version URL is pointing to old version of document
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Documents & Media > Upload an image. 3. Click on the uploaded image > info > check the Latest Version URL. 4. Now, reupload another image in the...
'Price Range Facet' filters the product according to the expired SKU
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site by using the minium site template. 3. Navigate to the product portlet. 4. Select product "CV Axles" or any other Simple/Grouped product. 5....
Already selected blogs are not checked
legacy
Issue In the related asset search list, blogs that have already been chosen are not checked. Steps to reproduce: 1. Navigate to Content & Data > Blog. 2. Create multiple blogs and then select one blog. 3. In...
Emails from DocuSign are not working
legacy Troubleshooting
Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to...
Content getting lost with multiple locales
legacy Troubleshooting
Issue Users that add their regional language to their DXP setup via portal-ext.properties file may see unexpected behavior with web content, such as clearing input from text fields of content when changing locale...
Liferay services are not starting due to continuous exceptions on the console
legacy Troubleshooting
Issue DXP fails to startup and shows the following errors and warnings on the terminal ERROR [Portal Dependency Manager Component Executor--2][ElasticsearchSearchEngine:56] bundle...
Unable to disable editing of Email Address, First Name and Last Name in the User Account Settings in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay SaaS, the properties to disable the editing of...
Limitation of viewing 20 notification templates when using the Action Builder on Objects
legacy Troubleshooting
Issue In my Portal, I have more than 20 notification templates created, however I can only view the first 20. Why does Liferay limit notification template options to 20 when using the Objects tool? Environment Liferay...
After logging in to Analytics Cloud for the first time, the workspace does not show up
legacy Troubleshooting
Issue We have a license for Analytics Cloud but when we log in on analytics.liferay.com, we do not see our or any workspaces. The following message can be seen: You are not a part of any workspaces, let us create a new...
Cannot Edit Search blueprints due to a 403 error
legacy Troubleshooting
Issue After creating anew blueprint, when attempting to edit it, the changes are unable to be saved and a 403 (forbidden) error appears in the browser console Environment Liferay DXP 7.4 Resolution A 403 error...
"npm ERR! signal SIGTERM" in Backup Service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error...
Blank screen is seen after password reset
legacy Troubleshooting
Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...
Blogs Aggregator widget error if Blog Entry comes from the Global site
legacy
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from the Global site. Navigate to Global Site > Content & Data > Blogs Add a new Blog Entry (eg: Global) Go back to Liferay Site Go to...
Invalid date error when creating content with date field using APIs
legacy Troubleshooting
Issue When using the Liferay API to create Web Content with a date field, using the "dd-MM-yyyy'T'HH:mm:ss'Z'" format results in the display of an "Invalid date" error. curl \ -H "Content-Type: application/json"...
Permissions set for the Wiki Node are not inherited by Wiki Pages
legacy Troubleshooting
Issue Enable the following property: permissions.propagation.enabled=true Open A Wiki Node, change and save its permissions Add a new Wiki Page under the Wiki Node Open the Wiki Page's permissions Actual result: The...
Is a server restart required after the Terms of Use or Terms and Condition is updated?
legacy
Issue Is a server restart required after the Terms of Use or Terms and Condition is updated? Environment Liferay DXP 7.4 Resolution After updating the Terms of Use's Site ID and Article ID in Control Panel > Instance...
Thumbnails not generated for .tiff files
legacy Troubleshooting
Issue Files with extension .tiff do not have their preview image nor the thumbnails generated when being uploaded to Liferay DXP. Environment DXP 7.3.x  DXP 7.4.x Resolution A hotfix can be requested with...
'User must first login through portal xxxxx' error when using WebDAV
legacy Troubleshooting
Issue When using WebDAV with an SSO, changing the password on your Liferay account causes the digest in the User_ table to be wiped and changed to null.   This causes the error "User must first login through the portal...
AssetEntryQuery returns empty results for the className User
legacy Troubleshooting
Issue We found that AssetEntryQuery always returns an empty result when the className is set to "User". Is this an intended behavior? In order to replicate, change "xxxxx" to a valid userId and run the following...
How to set custom page for "You do not have the roles required to access this portlet" error
legacy How To
Issue Custom pages for 404 errors can be easily configured in DXP; however, how can a custom page be designed for the "You do not have the roles required to access this portlet" error? Environment Liferay DXP 7.4...
Disallow strangers to create accounts
legacy How To
Issue Stranger account creation is configurable through Instance Settings and portal.properties Environment Liferay DXP Resolution Stranger account creation can be enabled/disabled through any of the following...
Defining file extensions for Document Library documents
legacy How To
Issue Is it possible to define what file extensions are allowed to upload into Document Library? Environment DXP 7.1+ Resolution This configuration is done through UI : Control Panel -> System Settings -> Documents...
Look and Feel Configuration popup is missing
legacy Troubleshooting
Issue The 'Look and Feel Configuration' popup with the custom plugin is blank or missing, even though the same is working fine in update 25 of DXP 7.4. Environment Liferay DXP 7.4  Resolution The observed behavior...
Difference between User_ loginDate and lastLoginDate
legacy
Issue Both User_.loginDate and User_.lastLoginDate seem like similar fields, but they are slightly different. Environment Liferay DXP Resolution Last login date is configurable through the following property: # #...
Dynamic Data Mapping permissions no longer available in Define Permission for a regular role
legacy Troubleshooting
Issue After creating a new regular role, we are no longer able to get to: Dynamic Data Mapping > Dynamic Data Mapping Structure or to Dynamic Data Mapping > Dynamic Data Mapping Template So, the "Dynamic Data Mapping" menu...
How to loop through repeatable fields in a Display Page Template
legacy Troubleshooting
Issue Using Display Page Templates for Web Content with image field which is repeatable and adding more images to this content. When the image field is mapped to the Display Page Template, only the first image...
How to recover patching-backup.zip
legacy Troubleshooting
Issue How to proceed if patching-backup.zip is lost. Environment Liferay DXP Patching Tool Resolution In the event that this issue does occur, the following workaround can be used for general cases: Download a...
The Paragraph field disappears from the Form after failing CAPTCHA verification
legacy Troubleshooting
Issue The Paragraph field will disappear if submitting the Form with failed CAPTCHA verification as the following screenshots. Before submitting: After submitting: Environment Liferay DXP 7.1, 7.2 Resolution This was fixed...
Error 425 Can't open data connection for transfer of "/" when trying to connect to a ftp from cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a file via ftp from Liferay...