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(Cloud) Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0
legacy Troubleshooting
Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...
Dynamic Data List Template
legacy Troubleshooting
Issue Users are unable to edit the Dynamic Data List Template in DXP 7.4 since the dynamic data List template editor is not visible Environment Liferay DXP 7.4 [all versions] Quarterly Release Resolution Users need...
Password for LDAP and Liferay users should not expire
legacy Troubleshooting
Issue After integrating Liferay with the LDAP server for users, the passwords for the users are expiring after some time and are required to be reset again. Is there any way for the passwords to never...
Users are not able to see the tasks under the 'My Workflow Tasks' menu
legacy Troubleshooting
Issue Users are unable to see the tasks under the 'My Workflow Tasks' menu after a workflow has been assigned to them for approval and the following errors related to elastic search and Kaleo instance token...
Multi-Factor Authentication via SMS
legacy
Issue We want to set up MFA via SMS without using any external Apps. Is this possible with Liferay out-of-the-box? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution MFA by SMS is not...
How to redirect users accessing www.mydomain.com to mydomain.com in my PaaS environment?
legacy How To
Issue We need to implement a rewrite rule that change the URL in a client request from www.mydomain.com to mydomain.com. How should we proceed to configure this in our PaaS environment? Environment Liferay PaaS...
How to handle "Connection Closed" Error with BLOB Type in Oracle DB?
Troubleshooting
Issue A "Connection closed" error occurs when handling BLOB type columns in Oracle databases using the getBinaryStream() method in Java, a known issue when attempting to read BLOB data in chunks after the...
Configured Highlighted Structures are not displayed
legacy Troubleshooting
Issue After configured Highlighted Structures in 2024.Q1, they are not displayed in Web Content Administration. Environment Quarterly Releases: 2024.Q1 Resolution This feature is under a Release Feature Flag in...
User is unable to login after enabling ModSecurity
legacy Troubleshooting
Issue After enabling ModSecurity, below error message is printing in the webserver log file, and due to this user is unable to log in: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator `StrEq'...
ModSecurity Alert Notifications
legacy
Issue Users want to enable ModSecurity alert notification, so that, whenever there is any breach/alert an email notification is sent to the configured user.  Environment LXC-SM 2024.Q2 Resolution ModSecurity does...
Fragment Links point to Staging from the Live site
legacy Troubleshooting
Issue After publication, some of the buttons mapped directly to pages in my site are pointing to Staging instead of the Live site. Clicking on these links prompts users to log in to the Staging site. The links...
Can SPA be safely disabled?
legacy
Issue We are developing some components and we are having issues with single-page application (SPA). Therefore, we would like to know if it can be safely disabled Environment Liferay DXP 7.3 Resolution From Liferay...
Form is not sending automatic reply emails
legacy Troubleshooting
Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...
Build Failure Due to Duplicate Client Extension ID
legacy Troubleshooting
Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...
Requesters are not included in Support ticket update emails
legacy
Issue Notification emails for Support tickets are not going to users who are working on a Support ticket. Support ticket emails are not bent sent to the primary member working on the ticket. Environment Liferay Help...
Price does not update when using Product Detail Template
legacy Troubleshooting
Issue The Product Details Portlet shows the wrong product price when a Product Detail Template is configured as its application display. Environment 2024.Q2 Resolution If the getPrice() method is used in the template, this is...
Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...
Search results are showing unexpected visual changes when rendering Object items
legacy Troubleshooting
Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...
Asset Publisher filtering by structure shows web content and folders
legacy How To
Issue In Liferay DXP 7.3, when filtering content in an Asset Publisher by structure, only the web content with that structure are shown In Liferay DXP 7.4, doing the same filtering will also show the folders that...
Guide to Resolving default Language Assignment in Web Content Structures
legacy Troubleshooting
Issue When creating web content, the default language you have configured for the site should appear as the enabled language for the new content. If a different language appears as the default, the...