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Autotranslate Button Not Visible When Using Third-Party in Instance Settings
legacy Troubleshooting
Issue When configuring a Third-Party for Translation in the Instance Settings, the Autotranslate button is not visible. Environment DXP 7.4 Resolution This is a known issue reported in LPS-187034.  Contact the...
OpenID Connect Error - "Signed JWT rejected"
legacy Troubleshooting
Issue When configuring authentication using OpenID Connect, login fails and the following error is reported: Unable to validate tokens: Signed JWT rejected: Another algorithm expected, or no matching key(s) found...
Gradle PKIX Certification Error for Maven Policy
legacy Troubleshooting
Issue We are configuring a new environment and observing what looks to be a gradle license or certification related issue given the below error: openssl config failed system library no such process Failure build failed...
How can I disable the Navigation Categories portlet filtering for the Asset Publisher portlet?
legacy Troubleshooting
Issue Navigation Categories portlet displays Asset Publisher portlet entries based on category selection.  Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Browser Pop-Up For Non-Https Site
legacy Troubleshooting
Issue We are seeing a browser pop-up warning for our users when they try to login to our http site. They become concerned as it says the connection is not secure, but to 'send anyway'. Can this be disabled by Liferay...
Navigation menu URLs not following the selected language
legacy Troubleshooting
Issue Content is stored in Web Contents not on pages > navigation menu items are created as URLs, in most cases, because of this The Web Contents are translated/using more than one language (at least 2) > can...
How to integrate feeds from social media like Instagram/twitter/facebook based on hashtag in Liferay
legacy How To
Issue How to integrate feeds from social media like Instagram/Twitter/Facebook based on hashtags in Liferay? Environment Liferay DXP 7.1. Resolution Liferay unfortunately doesn't have this out-of-box functionality....
Does mouse activity on a portal screen count as session logout activity or not?
legacy
Issue Need to confirm whether mouse activity on a portal screen will count as session logout activity or not? For example, if there is merely mouse activity (and not particular clicks or screen loads or reloads),...
Prompt a guest user to Office 365 login when attempting to access a protected page resource
legacy Troubleshooting
Issue We have configured Single Sign-On (SSO) with OpenID Connect using Office 365. We set the portal property auth.login.prompt.enabled to true to prompt a guest user to login when attempting to access a protected...
The user's access to the database was revoked
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I changed the lcp-secret-database-user secret on DXP...
Enable Basic Authentication Protocol Support for Talend
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Talend Liferay component requires using basic...
YBS require as a longer term fix for the SEO and Navigation Menu issues in Publications
legacy Troubleshooting
Issue It's not possible to use publications to publish pages when a page has SEO content. Pages will not publish whilst using a publication, just saves a draft. Environment DXP 7.3 Resolution This issue...
Configuring a segment using variable model device or brand does not work
legacy How To
Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+   Resolution This kind of variable has been deprecated starting in 7.3 You can...
Is ffmpeg viable in Liferay DXP 7.0?
legacy
Issue Is ffmpeg a viable alternative to Xuggler to stream audio and video in Liferay DXP 7.0? Environment DXP 7.0 Resolution Unfortunately, at this time FFMPEG is only compatible with Liferay 7.4. A...
Content Page matching multiple personal experiences
legacy
Issue If the user matches multiple experiences, is there a way to provide the option to the user to choose the personal experience from the matched personal experiences? Environment DXP 7.3 Resolution We...
Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864...
Scaling down an Elasticsearch cluster
legacy How To
Issue You might face a scenario where you need to scale down your current Elasticsearch cluster to a fewer node setup Environment Liferay DXP 7.0+ Elasticsearch Resolution Preparations Before scaling down Back up...
Address already in use
legacy Troubleshooting
Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...
Error 400 in Okta when login using SSO with Liferay PaaS Console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP...
Images lost during staging publication
legacy Troubleshooting
Issue Customer reports images are gone after they published content It could be images or files from the Document Library   Environment Liferay DXP 7.2   Resolution If the publication took a lot of time it is...
Hide asset title in Asset Publisher's details view
legacy How To
Issue Configure an Asset Publisher in a page using a display template different than the 'Full Content' one. Click on any asset: it shows its details, including the asset's title.  Environment Liferay DXP...
Content page displays wrong title when special characters are used on it
legacy Troubleshooting
Issue If the title of a Content page has special characters on it, the title will then be displayed with "&". This usually happens when you place the character "&". For example: "Documents & Media", in...
SEO - Titles in Google's search results page don't display expected text
legacy
Issue After configuring the "Title SEO" of a page, Google and other search engines don't display the value as-is. If we use a customization to remove the Site and Instance names, they keep showing in search results...
Integration with Vlibras Script
legacy Troubleshooting
Issue When attempting to include the Vlibras script into the page, certain errors arise, causing the script to malfunction or causing buttons and links to stop working properly, for example.  Environment Liferay...
OpenID Connect cannot be enabled on Liferay SaaS setup
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Failing to enable OIDC implementation on an instance...
Unable to activate different tab on the different pages
legacy
Issue Activating the same tab on different pages. Steps to reproduce  Navigate to Site Menu > Design > Page fragment Click on the add button and create a master page. Now, drag and drop the 'Tabs' under the basic...
Page not found error 404 when attempting to download a document in Documents and Media
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Page not found error 404 when attempting to download a document in...
Workflow User Notifications triggered in State node throw NoSuchTaskInstanceTokenException
legacy Troubleshooting
Issue When using notifications as part of the workflow, when triggered in a State node, the notifications are generated but when they are selected, the following exception appears in the logs 2023-05-09 20:47:25.666...
Anonymous users tracked separately like Known users
legacy
Issue We noticed that Known individuals have all kinds of data tracked and displayed for each individual. We would also like to track anonymous individuals the same way, possibly by adding a new tab on the...
Guest Users Are Unable to View Web Content After Upgrade
legacy Troubleshooting
Issue After upgrading from Liferay 7.2 to 7.4 we have observed that guest users are unable to view web content. In 7.2 we had unchecked the 'article view permissions' checkbox under system setting > web content, but...
Asset Library Administrator/Owner can't access his/her Asset Library
legacy Troubleshooting
Issue As an Asset Library Administrator/Owner you can't access Asset Libraries (neither through the Control Panel nor through the Site Administration Panel). Environment DXP 7.3 DXP 7.4 Resolution This can be achieved...
Issue with Publishing Expired Content in Publications
legacy Troubleshooting
Issue When trying to approve a Publication that includes expired Web Content, the following error is displayed: "This publication contains unapproved changes that need to be approved before being published."...
File Name is not updated when editing the document with different document
legacy
Issue When users choose a file while editing it, the filename is not automatically updated. Steps to reproduce: 1. Start a vanilla instance of DXP 7.4 2. Upload a new document 'abc.pdf' to Document and Media and...
Product Media Image maximum size
legacy
Issue The user intends to upload media within the product and has set the image file size to 100KB (or as per the requirement) 1. Create any Simple product 2. Navigate to Media inside the product 3. Upload an image...
Uncaught type errors on browser console while adding product pricelist
legacy Troubleshooting
Issue In a product's edit SKU side panel, it's not possible to add a new price entry Steps to reproduce: 1) Navigate to Commerce> Products 2) Create a new product or click the existing one 3) Now, go to SKU > click...
Error while Importing LDAP data: SQLServerException: String or binary data would be truncated
legacy Troubleshooting
Issue LDAP import fails due to an error stating that the user could not be updated due to a DataException,  which is in turn caused by a SQLServerException, stating that String or binary data would be truncated. Please...
How to add new hires to see Liferay projects?
legacy How To
Issue How to add new employees to see Help Center tickets and have access/privileges equivalent to current users that are part of a project? Environment Liferay DXP/Portal Resolution Only Administrators...
How to filter by time in Liferay PaaS logs?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We can only filter by date in the UI, is there a...
Is Liferay's SAML Service Provider Logout URL required in the Identity Provider?
legacy Troubleshooting
Issue Azure's SAML Identity Provider (IdP) marks the Service Provider's (SP) Logout URL as "optional" However, when I remove Liferay's Logout URL from Azure's SAML configurations, Liferay users are not signed out...
Pagination for Collection Displays Missing
legacy
Issue The pagination option is missing from the display page templates. This missing feature causes the need to to update the number of items displayed in a feed on any given day, depending on priority. Asset...
Reindex Required After New Deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex...
ADA Accessibility - Sr doesn't announce what is selected after checking checkbox.
legacy Troubleshooting
Issue Expected Result: Screen Reader gives information that is available on page after selecting checkbox Screen Reader should announce, "checked, 1 of 3 selected"   Actual Result Sr doesn't announce what is...
Lots of RedirectNotFoundEntry data in viewcounterentry table
legacy Troubleshooting
Issue We've noticed that the viewcounterentry table is full of records with the classname com.liferay.redirect.model.RedirectNotFoundEntry. The redirectnotfoundentry table is empty. It might be related to...
Running CREATE FUNCTION generates permission/privilege error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the...
Default Display Page Template for WebContents
legacy Troubleshooting
Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is...
Cannot use an asset publisher with two different vocabularies
legacy
Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the...
Successful publications with JSON error messages
legacy Troubleshooting
Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page,...
The sorting of web contents with date field is incorrect in a collection display fragment when the page language is changed between English and any other language
Troubleshooting
Issue I have a lot of web content with different date fields displayed in a collection display portlet on a page. When I change the page language between English and any other language the sorting of the web contents...
Why segments are displayed in the Global scope and how to sync them to the Site scope?
legacy
Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...
Web Content still being accessed from an unconfigured Friendly URL
legacy Troubleshooting
Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...
ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number
legacy Troubleshooting
Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link"   Steps to Reproduce: Tools: JAWS 1. Open the HR...
Collection display page url not getting mapped properly
legacy How To
Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a...
ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link
legacy Troubleshooting
Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available.   Actual Result: Links...
Parameterization of an incremental backup in Cloud Services
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know if it is possible to enable an incremental...
Character limit for "Tag" field
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Cart checkout: cannot return back to billing address step
legacy Troubleshooting
Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step...
Unable to reference existing image when creating a Product via headless API
legacy
Issue I would like to create a product via headless API that uses an existing image from the Document Library. Environment Commerce Resolution Currently, it isn't possible to reference existing images when...
When does a new version in JournalArticleLocalService.updateArticle is created?
legacy
Issue New version of a web content can be created when calling JournalArticleLocalService.updateArticle Environment Liferay DXP Resolution A new version is created when the latest article version is in one of the...
Commerce products do not appear for Guests in default Search Results widget
legacy How To
Issue Create a Minium Site Add Guest view permission for Catalog Page Add a new Content Page (or Widget Page) Place the following widgets on the new page: Search Bar, Search Results (the one available from Search...
ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1
legacy Troubleshooting
Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by...