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Liferay Dropdown Functionality isn't working properly
legacy Troubleshooting
Issue We've discovered an undesirable behavior when using the Liferay drop-down menu.  Steps to reproduce:  Content Page > Edit > Insert a "HTML" fragment and double click on the fragment Attach the following html...
Can't to edit files in Google Drive or Office 365 in non-production publications
legacy Troubleshooting
Issue When I try to edit a document through Google Drive or Office 365 in a non-production publication, I see a notification in the UI that says "Error: This action can only be performed in production mode."...
Unable to Publish Web Content with Error "RangeError: Invalid time zone specified"
legacy Troubleshooting
Issue After upgrading to 2025.Q1.5, any user with the time zone (UTC +10:00) Australian Eastern Standard Time is unable to publish Web Content.  After clicking Publish with Permissions, the user remains on the...
How to Connect Documents and Media to a Local File System Using a WebDAV URL
legacy How To
Issue Steps to connect the WebDAV URL with your local machine's file system. Environment DXP 7.4 and above DXP 2023.Q4.0 and above Resolution For Fedora and Linux Machines (Before 2023.Q4.0): Navigate to Documents...
AntiSamyモジュールを無効化しても、Webコンテンツにタグを貼り付けた際、属性が自動的に削除される
legacy Troubleshooting
問題 Webコンテンツを編集時に、 タグを貼り付けると、タグの属性が自動的に削除されてしまいます。 一例として、 <p oncontextmenu="return false;">Test</p> をペーストすると、 <p>Test</p> に自動的に変更されます。 Webコンテンツの入力のサニタイズは、AntiSamyモジュールにより行われているのは既知だが、...
Intermittent Digit Loss in Liferay Form Confirmation Field
legacy Troubleshooting
Issue I'm experiencing an issue where digits are unexpectedly removed when quickly typing numbers into a confirmation field within a Liferay Form. Steps to Reproduce: Create a new Liferay Form. Add a numeric field...
Resources Not Displaying Correctly in Page Fragments
legacy Troubleshooting
Issue Page fragments that use resources with Freemarker variables in their URLs do not display correctly when the fragment is viewed on a page. <#assign varResource = "resourceName"/> <img...
Cannot Deploy a Portlet to a Widget Page
legacy Troubleshooting
Issue After deploying a portlet, I'm not able to move it to a widget page. Adding portlets from WAR fails due to the permission checking logic in UpdateLayoutStrutsAction javax.servlet.ServletException:...
PATCH Object Request Fails With Mandatory Vocabulary
legacy Troubleshooting
Issue When trying to perform a PATCH request on an object instance to update a field, if the object has a required vocabulary, the request fails with the following error: { "detail": "Select at least one taxonomy...
Module/Theme data persists after undeploying it and clearing cache
legacy Troubleshooting
Issue After removing a deployable module, some of its data can persist despite clearing the cache which includes the osgi/state folder, and all temp and work directories. For example, after removing a custom theme, its...
Unable to cast String to Long error during upgrade
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to 2025.Q1, setting the fileMaxSize property in the com.liferay.document.library.configuration.DLConfiguration.config file causes an "Unable to cast String to Long"...
Changing the site logo
legacy How To
Issue How do I change my site's logo in 7.4? Environment 7.4 Resolution Open the Site Menu () and navigate to Site Builder → Pages. Click Options () in the Application Bar and select Configuration. Under Logo,...
Erratic behavior when using pagination in Documents and Media
legacy Troubleshooting
Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...
"Missing 'Date Modified' and 'Date Created' Fields in Object Display Page Template Mapping
legacy Troubleshooting
Issue We have a Display Page Template defined for an Object (Documents - Simple Document). In the edit mode, in the list of available variables of the mapping fields, the Date Modified and Date Created fields are...
How do I renew expired SAML certificate?
legacy
Issue We just noticed while browsing through the admin settings that apparently our SAML certificate expired four months ago, but our SSO and login works with no issue. We use Azure AD (Entra) for the Identity Provider...
Organization's users exposed in UI when modifying groupID in Request Body
legacy Troubleshooting
Issue An organization's member list can be seen by manipulating the role member assign(groupID) in a request. Here are the steps to reproduce: Setup browser proxy to 127.0.0.1:8180. For example with Chrome, navigate to...
Fragments and Fragment Compositions Share Permissions
legacy
Issue We want to create a role where a user can have granular control of the layout of a page by creating and editing Fragment Compositions, but not the ability to create or edit fragments themselves, how...
How to map Liferay site roles with Azure AD
legacy How To
Issue How to map Liferay site roles to Azure AD roles when configuring SAML? For example, if there is a role called Content Author under site roles, how to configure this role in Azure AD? Environment Liferay...
Password Reset Link Breaks After Language Change
legacy Troubleshooting
Issue After adding users from the portal, users receive an email to create their account password. This email contains a password reset link. Clicking the password reset link opens a page to reset the...
Managing Temp Files in Tomcat
legacy Troubleshooting
Issue How temp files in Tomcat are handled? Do they get deleted automatically after the file upload is successful? Environment Liferay DXP 7.4 Resolution Temporary Files During Upload – Documents and Media:...
Dataset Column Widths Incorrect on Tab Change
legacy Troubleshooting
Issue When displaying multiple data sets on a page using the Tabs element, the columns break. They appear crammed to the left side, the columns are no wide enough to display the data. Steps to reproduce: 1. On...
Multiple unsatisfied references when installing a hotfix in 2024.Q4.5 or 2024.Q4.6
legacy Troubleshooting
Issue After installing a hotfix in 2024.Q4.5/6, multiple unsatisfied references appear. It may appear in the start up logs or when running ds:unsatfisfied from the Gogo Shel: 2025-04-21 14:50:53.948 WARN...
ClassCastException during upgrade when setting maximum file size using config file
legacy Troubleshooting
Issue During the upgrade process from Liferay DXP 7.2 to 2025.Q1, a ClassCastException occurs when setting the maximum file size using the OSGi configuration file...
Documents and Media files are not loading after setting up a 2nd cluster node
legacy Troubleshooting
Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2.  Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...
Hindi Month Names Are Truncated in Search Results
legacy Troubleshooting
Issue After adding the JVM argument -Djava.locale.providers=CLDR, long month names in Hindi get truncated in search results. Example: "सितंबर 07, 2001" to "सितं 07, 2001" Environment Liferay DXP 2023.Q4 Resolution...
How to Set the Limit of Pages to Preview Documents in SaaS enviroments
legacy Troubleshooting
Issue The “Set limit of number of pages to preview” functionality is not working after configuring it on the Instance Settings level. Environment Liferay SaaS Resolution For SaaS customers, it is necessary to first...
Incorrect Price on Catalog Page and PDP(Product Detail Page)
legacy Troubleshooting
Issue The Product Listing Page (PLP)/Catalog Page shows the correct minimum price, but the Product Detail Page (PDP) shows a different price based on the quantity values.  Catalog Page/PLP:   Product Detail Page...
SAML Certificate Deleted After Restarting Liferay DXP on Kubernetes
legacy Troubleshooting
Issue Configured SAML in Liferay. The SAML certificates are deleted when the Kubernetes pod (Liferay server) is restarted. Environment DXP 2023.Q4.0 Resolution The SAML certificate is stored at /opt/liferay/data/. In...
Timeout 504 Error During Multiple File Downloads via POST Method
legacy
Issue If a CloudFront layer is present in front of Liferay DXP, while downloading large files, might encounter a failure timeout 504 error. Specifically, when attempting to download multiple files, Liferay...
Inconsistent Image/Document Loading after upgrading to DXP 7.4U80+ due to S3 connection timeout
legacy Troubleshooting
Issue After upgrading to 7.4U80+ / Quarterly Releases, images and documents are not loading consistently, sometimes resulting in a 400 error. You may see the following error or a similar one in the...
Blueprints Display External Reference Codes (ERC)
legacy
Issue After updating Liferay, Blueprints configuration now displays External Reference Codes (ERC) next to the categories, sites and other elements.   Environment 2024.Q4+   Resolution This change was implemented in...
Web Content filtering and sorting based on Date and Time with API
legacy
Issue I'm using the Headless API endpoint /v1.0/content-structures/{contentStructureId}/structured-contents I want to filter or sort structured content by the date and time field. The results are incorrect and do not...
Backend Functionalities and SVG Icons Fail When Using a CDN
legacy Troubleshooting
Issue After setting up a CDN for static resources, some backend functionalities, such as buttons and dynamic functionalities, stop working.  Browser console displays CORS errors when trying to access...
Order by Last Login Date not Arranging Users in the Correct Order
legacy Troubleshooting
Issue In the Users & Organizations pane, when I sort users by last login date the users are not arranged in the correct order.  Environment Liferay Quarterly Release Resolution In System Settings > Feature Flags...
Web Content Display and Edited Fragments Disappear after Publishing
legacy Troubleshooting
Issue We've experienced an undesirable behavior when using Web Content Display and Fragments. After publishing the Web Content Display and going back to edit, the changes made from the edit are not saved.  Steps to...
Appending Query Parameters to Liferay's OIDC Redirect URL
legacy
Issue Is it possible to append query parameters to the end of the out-of-the-box redirect parameter provided by Liferay to the OIDC provider (https://[server.domain]/c/portal/login/openidconnect] Environment...
How to Remove Owner Role Permissions?
legacy
Issue We have users who had Site Admin role on one of their Sites and created a Page/Asset. After we revoked their Admin role (but not the Site Membership, so they can still access the Site), they continue to have...
Document's viewCount Not Updating when Viewing it in Documents and Media
legacy
Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...
Does the use of tags cause an accessibility issue?
legacy
Issue We have verified that Liferay uses the <small> tag in the Type and Category facet search filters and we think that it could lead to an accessibility issue, violating the WCAG 1.3.1 Information &...
There is no Cookie Policy Utility Page visible after enabling the Analytics Cloud Cookie Control (LPD-10588) Feature Flag
legacy Troubleshooting
Issue When the Analytics Cloud Cookie Control (LPD-10588) Feature Flag is enabled in Control Panel > Instance Settings > Feature Flags > Release, the corresponding Cookie Policy Utility Page is not shown in the...
Hotfix Currently not installed Won't be installed requires version 2025.q1
legacy Troubleshooting
Issue Trying to install a hotfix on a 2025.q1 version got an error showing : Currently not installed; Won't be installed: requires version 2025.q1.0-lts Environment Liferay DXP 2025.Q1 Resolution...
Cannot start local server from Liferay Developer Studio versions 3.10.1 and 3.10.2
legacy Troubleshooting
Issue With Liferay Developer Studio Version: 3.10.1 and 3.10.2, I imported a 7.4 workspace downloaded from git, and initialized the bundle. I then imported the project and the server, but when I try to start the...
Document friendly URLs automatically replaces dots and slashes with hyphens
legacy
Issue When manually adding a dot "." or slash "/" to a friendly URL to define a file extension (e.g., "example/test.jpg"), upon publishing, Liferay changes the dot to a hyphen, resulting in...
Documents and Media allows restricted file types in portal-ext.properties
legacy How To
Issue The customer tried to restrict the file types .exe and .cmd to be uploaded in Documents and Media but despite configuring dl.file.extensions and dl.file.extensions.strict.check properties in...
How to Configure Global Error Pages in Liferay DXP
legacy How To
Issue How can I configure error pages (404, 403, 500) globally for all sites in Liferay DXP? Environment Liferay DXP 7.2+ Resolution While utility pages (including error pages like 404, 403, and 500) are configured at...
Outdated ibm-cos-java-sdk in Liferay S3 Module on JDK 21
legacy Troubleshooting
Issue The liferay-portal-s3 package relies on ibm-cos-sdk-core version 2.9.0, which hardcodes the KeyManagerFactory to 'SunX509', a value no longer recommended for use with Java 21. Environment 2024.Q4.7 Resolution...
Need to Retrieve articles by the Structure Key
legacy
Issue How to retrieve the web content articles by the structure key via the Headless API? Structure Key: Environment Liferay DXP Quarterly Release Resolution This functionality is currently a limitation of the...
Groovy scripts in Objects actions do not work in JBoss. System.out.println traces do not appear in the server logs.
legacy Troubleshooting
Issue Objects actions using Groovy scripts to update web content after an entry is added or deleted in the object do not work as expected. This functionality works in Tomcat environments, but not in JBoss environments....
Issue with Missing Aggregation Fields in Account Headless API Response
legacy
Issue When I use the OOTB Account object by adding a relation to a custom object that includes aggregation fields and a custom picklist field, the aggregation fields are returning as an empty string ““ from the API...
The Product Menu Becomes Unresponsive after Upgrading to 2024.Q3 when module.framework.properties.org.osgi.framework.bootdelegation is configured
legacy Troubleshooting
Issue After upgrading to version 7.4 2024 Q3.6. the product menu becomes inaccessible and resulting in an exception at the backend. This happened after copying the...
Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs
legacy Troubleshooting
Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning:   2025-04-24 00:02:15.885 WARN...
Adding proxy properties in the JVM causes images to no longer be visible on the site
legacy Troubleshooting
Issue After adding the following properties to the environment variables LIFERAY_JVM_OPTS, images on the site are no longer visible. https.proxyHost= httpx.proxyPort   Environment Liferay DXP QR 2024.Q1.10   Resolution...
Is Liferay Affected by CVE-2025-29927?
legacy
Issue Is Liferay affected by vulnerability CVE-2025-29927?   Environment Liferay DXP Quarterly Releases   Resolution The vulnerability CVE-2025-29927 is related to Next.js, a technology not used by Liferay as a...
Embedding a Single Liferay Page in an iFrame
legacy How To
Issue I'd like to embed a form into other websites using an iframe so that guest users can fill and submit it. Content-Security Policy (CSP) configurations are instance-level, not page-specific. So, if I use the CSP...
The XML Sitemap does not include Web Content URLs from the Asset Library or the Global Site
legacy Troubleshooting
Issue The sitemap does not include any web content created in Asset Libraries or the Global site. Web contents having a Display Page template within the site are correctly included in the XML sitemap....
File Upload Fails in Forms on Remote Live Site
legacy Troubleshooting
Issue When uploading files using a form upload field on Remote Live site, files do not upload, and the following error message appears: "An unexpected error occurred while uploading your file." This only occurs in...
Headless API for retrieving a specific collection of web content
legacy
Issue Is there any headless API for retrieving a specific collection of web content? Environment Liferay DXP 7.4 Liferay Quarterly releases Resolution Currently, there is no headless API available to retrieve a...
External Document Management Tool Integration Fails When a Vocabulary is Required
legacy Troubleshooting
Issue I'm unable to create a new document in Google Drive or Office 365. After editing documents in Google Drive and navigating back to Liferay, the Liferay UI breaks. I currently have at least one Vocabulary...
Tomcat download error encountered when leveraging Liferay Developer Studio / IDE
legacy Troubleshooting
Issue When leveraging Liferay Developer Studio / IDE to build Liferay 2025.Q1.3, my build fails with indications that Tomcat is not able to download Example error: Execution failed for task...
Custom CK Editor toolbar is registered but not displayed
legacy Troubleshooting
Issue We followed this blog post to create a custom CKEditor 4 module in workspace. We can see that CKEDITOR.plugins.registered but, we are not able to see it on the CK Editor toolbar UI in Liferay 7.4...