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Title/Description truncated during upgrading to Liferay 7.1+
legacy
Issue Receiving warnings in the log during the upgrade process about truncated titles/descriptions for certain articles. Example: WARN [ForkJoinPool-5-worker-2][UpgradeJournalArticleLocalizedValues:192] Truncated...
Unable to start up server due to configurations from Oracle database
legacy Troubleshooting
Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...
After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs
legacy Troubleshooting
Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...
GraphQL fails after update to Fix Pack 4 or Fix Pack 5
legacy Troubleshooting
Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...
How can I change the email template of the Password Changed Notification?
legacy How To
Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...
"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5
legacy Troubleshooting
Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...
How to find the default CKeditor version in the Liferay instance
legacy How To
Issue How to find the default CKeditor version in the Liferay instance. Environment Liferay DXP 7.0 Liferay DXP 7.2 Resolution Steps to find the version of the CKeditor in the Liferay instance: In the portal, click...
Runtime error "Could not resolve module: _ Unresolved requirement: Import-Package com.liferay.portal.kernel.util; version="
legacy Troubleshooting
Issue The below error is thrown at runtime while deploying the developed module. org.osgi.framework.BundleException: Could not resolve module: com.test.java.service [1103]_ Unresolved requirement: Import-Package:...
Cache is not replicating properly across the nodes in the cluster environment
legacy Troubleshooting
Issue From one of the nodes, when uploading a document or creating web content, it's available under the content section in the other node. But when creating a page, adding the uploaded docs and existing web content...
On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge
legacy Troubleshooting
Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...
How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?
legacy How To
Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...
I cannot reinstall Marketplace applications in the App Manager
legacy Troubleshooting
Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...
Upgrade the CKeditor version
legacy
Issue Is there any option to update the Liferay's default CKeditor version? Environment Liferay DXP 7.0    Resolution For example, the default CKeditor version for the fix pack 90 is "4.11.3", and the version for the...
Fragment is not resolved after a clean server restart
legacy Troubleshooting
Issue If I deploy a fragment, it works fine for the first time. But when I stop the server, delete osgi/state folder, and restart it, the fragment fails to resolve. It needs to be restarted in gogo shell to go to...
After soy modification, the components under Control Panel are not visible
legacy Troubleshooting
Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment...
Not able to download the logs of more than 10000 lines
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...
Unable to configure the portal-{WebID}.properties for each instances
legacy Troubleshooting
Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....
The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.
legacy Troubleshooting
Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...
Read the data of portal-ext.properties from custom portlet
legacy How To
Issue How to read the configured properties in the portal-ext.properties file from the custom module or custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve...
Mails are not getting triggered when configured with smtp.office365.com
legacy Troubleshooting
Issue The email notifications are not sent successfully when configured with smtp.office365.com. The below errors are observed while mail is being sent. 1) 530 5.7.57 SMTP; Client was not authenticated to...
Configuring multiple virtual hosts so that both www and non-www can be used
legacy How To
Issue To configure multiple virtual hosts on one site(for example, both www.aaa.com and aaa.com). The Virtual Host can not be configured by using both of the different hosts. Environment Liferay DXP 7.2 Resolution...
Upgrade the Log4j version in the existing Liferay DXP instance
legacy
Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...
Deploying Liferay 6.2 SP 15 on Jboss EAP 6.2
legacy How To
Issue This article will outline a basic walkthrough on how-to deploy Liferay 6.2 SP 15 on Jboss EAP 6.2 specific to EAP version.          Environment Liferay 6.2 JBoss EAP 6.2  Resolution Prerequisite Download...
Groovy script to clear the stale data in the lock_ and backgroundtask tables
legacy Troubleshooting
Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...
Missing translations are shown in English (US) rather than in the default language
legacy
Issue A Liferay instance is configured to work with a default language A and other languages B, C, etc. None of the configured languages (A, B, C, ...) are English (US). A non-default language (B, C, ...) lacks...
I cannot configure the "Look and Feel" of widgets on the Content Page
legacy How To
Issue A new Content Page is created and a widget is added to it. There is no kebab menu on it (3 dots) and there is no Look and Feel Configuration button either. Environment Liferay DXP 7.2 Resolution The menu is no...
java.sql.SQLException: Error on rename of mysql.frm due to permission denied
legacy Troubleshooting
Issue After deploying the jar, it gets deployed and started successfully with the following error on Liferay logs. Also, the table gets created but there is no entry in Release_ and ServiceComponent table....
The work folder is no longer appearing since DXP 7.2 SP1
legacy How To
Issue After updating to SP1 (fix pack dxp-2) on DXP 7.2 the $[Liferay-home]/work folder is no longer there or no longer generates new content Environment DXP 7.2 SP1 or above. Resolution The $[Liferay-home]/work...
Can not start Liferay after upgrading to jdk 11 with "java.lang.ClassNotFoundException: jdk.internal.reflect.MethodAccessorImpl cannot be found" reported
legacy Troubleshooting
Issue After upgrading to JDK 11, the server can not be started due to the following error: 2020-03-16 16:47:50.470 ERROR [Start Level: Equinox Container:...
On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Xerces Errors with Customizations
legacy Troubleshooting
Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...
Why the "Error executing FreeMarker template" is thrown in the logs?
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
legacy Troubleshooting
Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy Troubleshooting
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page....
What configuration needs to be done to bypass the proxy in Liferay?
legacy How To
Issue What are the proxy configurations to be done at Liferay to bypass the proxy available in the network? Environment Liferay Portal 6.2 Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution The configurations...
"Primordial" ReferenceError is thrown when upgrading or importing the theme
legacy Troubleshooting
Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math,...
Read the data of portlet.properties from custom portlet
legacy How To
Issue How to read the data from the portlet.properties from the custom portlet? Environment Liferay DXP 7.1 Resolution Please Note: The following procedures involve customizations that are beyond the scope of Liferay...
Why the error "Unable to get ranges java.io.IOException: Range start XXXX is greater than end YYYY" is thrown in the logs?
legacy
Issue What is the reason behind the following error which is thrown in the logs? ERROR [default task-4064][ServletResponseUtil:227] Unable to get ranges java.io.IOException: Range start 2851129 is greater...
Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...