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Upgrade fails for bundle(s) due to "Table 'X' already exists" error
legacy Troubleshooting
Issue When running the DB Upgrade Tool, I'm seeing that my upgrade process fails due to an error that looks something like the following: Bundle X has invalid content in tables.sql:_create table X ... caused by ... Table...
How to resolve Jenkins builds no longer completing after GitHub user contact adjustments
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After a user left our company (who had previously created a...
Fail to upgrade to fixpack dxp-8 or higher due to duplicate key error
legacy Troubleshooting
Issue When trying to upgrade Liferay DXP 7.2 to fixpack dxp-8 or higher, the process fails due to the following error: ERROR [Portal Dependency Manager Component...
Tableau integration with Liferay
legacy
Issue How to integrate Tableau with Liferay? Environment Liferay DXP 7.2 Resolution There is no OOTB feature in Liferay which helps with the integration of Tableau with Liferay. For this, the Liferay Global Services...
java.lang.IndexOutOfBoundsException: Index: 2, Size: 2 errors appear on a portal 6.2 cluster environment
legacy Troubleshooting
Issue The following error messages occupy 90% of the log files which are now having a big size: ERROR [catalina-exec-54][LiferayMethodExceptionEventHandler:34] java.lang.IndexOutOfBoundsException: Index: 2, Size: 2...
Headless Delivery API fails after patching to dxp-7
legacy Troubleshooting
Issue After patching to dxp-7, the headless delivery API cURL command '/o/headless-delivery/v1.0/structured-contents/{journalArticleResourcePrimKey}/rendered-content/{templateKey}' is returning 500 status code...
Password Policies is inaccessible after upgrading from 6.2 to DXP 7.2 - workaround without rolling back to 6.2
legacy Troubleshooting
Issue After upgrading from 6.2 to 7.2, navigating to Control Panel > Users > Password Policies shows a UI error "Password Policies is temporarily unavailable", and an error is thrown in the logs: ERROR...
Permissions with Web Content
legacy Troubleshooting
Issue Whenever the Guest and Site Member view permissions of the Web Content are removed, user is still able to see the web content added in the Web content Display Portlet. Environment Liferay DXP 7.0 Resolution This...
Using Virtual Instances on Liferay Cloud
legacy Troubleshooting
Issue Despite creating additional Virtual Instances for DXP and adding custom domain(s) to the webserver service, users are still redirected to the default Virtual Instance. Environment Liferay Cloud Resolution...
LayoutFriendlyURLsException Thrown on Upgrade to 7.3
legacy Troubleshooting
Issue Upon upgrading to 7.3, a LayoutFriendlyURLsException was thrown on startup, even though no failures were present in the upgrade logs: WARN [Portal Dependency Manager Component...
After upgrading to stack v4, the portal shows the message "This server has not been activated with Liferay Connected Services"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading to stack v4, the portal shows the message...
JavaScript Loader OSGI config settings don't appear to be applied following an upgrade to 7.2+
legacy How To
Issue When upgrading to DXP 7.3, we moved our previously modified OSGi .config files to the new bundle, but the settings from the JavaScript Loader .config file do not appear to be taking effect, as the default...
Changes to Tomcat classloading order as of Tomcat 8+
legacy How To
Issue In Tomcat 7 and earlier versions, class loading for EXT JAR files were done in alphabetical order. However, with Tomcat 8 and later, class loading has been changed to be decided by the underlying file system....
'Nested Applications temporarily unavailable' error
legacy Troubleshooting
Issue After upgrading to DXP 7.2+, I see that some Nested Applications widgets are not displayed on my pages and instead show a Nested Applications temporarily unavailable error. Environment Upgrading from DXP 7.0 to DXP...
Jackson libraries are missing in Liferay 7.2
legacy Troubleshooting
Issue I would like to use the Jackson libraries with the RestTemplate in Liferay 7.2 to convert messages to and from JSON, but receiving errors upon trying to use the MappingJackson2HttpMessageConverter. ...
Search Results Pagination uses IP Address instead of DNS Name when NGINX is configured
legacy Troubleshooting
Issue NGINX load balancer is set up in my environment. All URLs in the portal redirect using friendly DNS name. This does not work for the Search Results widget. When navigating the Search Results widget, it uses the...
Unable to install .cfg file after updating or upgrading to DXP 7.3 Fix Pack 1
legacy Troubleshooting
Issue When placing a *.cfg file in the LIFERAY_HOME/osgi/configs folder an error is generated in the log: Unable to install .cfg file "{cfg-file-name}", please use .config file instead. Files with the *.cfg extension...
How do I implement a JNDI database connection on Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Portal Administrators may require a connection to the...
Delay when fetching data from headless-admin-user/v1.0/user-accounts for the first time after server restart
legacy How To
Issue When running a REST API call as below:...
Caching js_resolve_modules calls
legacy Troubleshooting
Issue The load time and the amount of data that is requested from the server by caching resolved_modules should be reduced. Environment Liferay 7.2 with DXP-8 Resolution A hotfix has been provided and below is the...
Local development Liferay bundle will stop working with IllegalStateException: Send redirect after commit
legacy Troubleshooting
Issue Portal developers running a local Liferay bundle with a developer Activation Key may suddenly be unable to use the server. The interface will redirect to /c/portal/license URL showing the License Server...
Violation of PRIMARY KEY constraint on startup after DB upgrade
legacy Troubleshooting
Issue After successfully upgrading your DB with the db-upgrade tool you might face a similar error to the following one on fresh startup:...
Is it possible to schedule LDAP imports for a specific time of day in Liferay DXP?
legacy How To
Issue In Liferay Portal 6.2, it was possible to create a cron trigger in the liferay-portlet.xml file to accomplish LDAP imports for a specific time of day without creating a customization. These types of scheduled...
Freemarker showing verbose exception
legacy Troubleshooting
Issue Freemarker is showing verbose exception on site, even though RETHROW is set. Environment Liferay DXP 7.2 Resolution The Journal Article error template can be configured with the following steps: Navigate to...
After upgrading a staged environment from 6.2 to DXP, the tag function does not work properly
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is It Possible To Change Deployed War Location?
legacy How To
Issue The default location of the deployed war is ${liferay.home}/osgi/war folder. Is it possible to change the location?   Environment Liferay DXP 7.0+   Resolution You can use the following property to change the...
I Can Not Access Exploded War With DXP 7.0+
legacy
Issue With Liferay DXP, all the deployable wars move from {LIFERAY_HOME}/deploy into {LIFERAY_HOME}/osgi/war/ directory as a war file. But in Liferay 6.2 it used to be deployed as an exploded content into...
Warnings get thrown while attempting to upgrade Lock_ table
legacy Troubleshooting
Issue Several warnings get thrown, while the migration tool is trying to upgrade Lock_ table. WARN [main][UpgradeProcess:446] Attempting to upgrade table Lock_ by recreating the table due to: You have an...
dl.file.rank.enabled property in Liferay
legacy
Issue Details on disabling the "dl.file.rank.enabled" property with the below queries. 1) The usage of this property? 2) What would be the impact on the system if disable it? 3) Will there be any impact on the...
Upgrade from Liferay DXP 7.2 FP5 to Liferay DXP 7.3 GA1 fails
legacy Troubleshooting
Issue When running the DB upgrade process from Liferay DXP 7.2 FP5 to Liferay DXP 7.3 GA1, it fails due to Duplicate column name 'defaultVirtualHost':...
Customising soy files in ext plugins
legacy Troubleshooting
Issue 1) Create Ext-plugin by adding ext-files (SelectCategory.es.js and SelectCategory.soy). 2) Deploy through Gradle "deploy" Or place the jar to osgi/marketplace/override folder. 3) Deployed path should be:...
Unexpected URLs in Page Analytics
legacy Troubleshooting
Issue The URL pattern of different pages in the page analytics is changed i.e., starting with 'https:///' such as 'https:///login'. Environment Liferay 7.2 Resolution This is certainly an invalid URL because, even...
Change to portal-ext.properties files not being reflected in node
legacy Troubleshooting
Issue After making changes to different properties in the portal-ext.properties file, these changes are not being reflected in the environment when Liferay is being started up. Environment Liferay DXP 7.0 Resolution...
Disable Pragma: no-cache header
legacy Troubleshooting
Issue Liferay adding a "Pragma: no-cache" to the response header, and this is preventing the app server, or the client from caching the data. Environment Liferay DXP 7.2 Resolution Set the browser.cache.disabled...
How do I remove the Speedwell theme from Liferay DXP 7.3?
legacy Troubleshooting
This article is intentionally set as Internal Only Issue When not using Liferay Commerce in a DXP 7.3 environment, the Speedwell theme may remain as the default fall back theme when deploying a custom...
Why is .bc.googleusercontent shown when doing nslookup on Liferay Load Balancer IP?
legacy
Issue When running a nslookup command against the Load Balancer IP that can be seen at Network > Endpoints > Ingress endpoints, .bc.googleusercontent.com will be appended to the Load Balancer's IP: $ nslookup...
Persisting a Secret Environment Variable upon deleting and redeploying a service
How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue For business reasons, we have a custom service that we...
Enable BundleStartStopLogger debug log traces
legacy How To
Issue How to enable BundleStartStopLogger debug log traces to see module lifecycle events during startup. Environment Liferay DXP 7.0+ Resolution Stop the server. If it doesn't exist create a folder named log4j...
Portlet Management in a clustered Liferay DXP using WebLogic
legacy How To
Issue How can I manage portlets in a clustered Liferay DXP environment using WebLogic?    Environment Liferay DXP 7.x WebLogic   Resolution Since Liferay DXP 7.x, you will have no access to any modules deployed within the...
How to manually remove / delete a portlet
legacy How To
Issue How can I completely delete a portlet so that I can redeploy an older version? When I uninstall a portlet from the App Manager, it's only Blacklisted and not uninstalled. How do I remove a custom module in...
Why does the liferay.cloud certificate appear when making curl/wget requests to the Load Balancer IP address?
legacy
Issue When running a curl or wget command against the Load Balancer IP that can be seen at Network > Endpoints > Ingress endpoints, the 'certificate common name' will resolve to liferay.cloud: $wget...
Deployment of Ext-plugin module
legacy Troubleshooting
Issue Below exceptions are occurring while deploying "Asset Publisher Web Module" ext-plugin...
Can I Manually Execute Quartz Schedulers From the UI?
legacy
Issue I would like to trigger Quartz Scheduler jobs manually from the UI in case they ever miss a scheduled job. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution Liferay does not currently have a feature for...
SSL Exception with MySQL and JDK 11
legacy Troubleshooting
Issue After starting Liferay with MySQL and JDK11, and after waiting for some time, the following traces might occur: ** BEGIN NESTED EXCEPTION ** javax.net.ssl.SSLException MESSAGE: closing inbound before...
Change in "view in context" URL for document file entries
legacy
Issue Why does the Search Results Portlet display a different "view in context" URL for document file entries after upgrading to dxp-15? Environment DXP 7.2 with dxp-15+ Resolution Up until dxp-14, the URL format...
LPKG Index Validation takes too long and ends up in out of memory error
legacy Troubleshooting
Issue When we start our test server with -Xmx1024Mb after applying a new patch, the LPKG Index Validator is running too long and we are getting GC overhead exception, ending up in OutOfMemoryError: WARN [HikariPool-1...
"Unable to deploy LPKG file ..." errors after making environmental changes
legacy Troubleshooting
Issue When freshly downloading a bundle, starting it up with Hypersonic database, stopping it, configuring a different database in the portal-ext.properties file then starting the portal again there are...
The default Liferay DXP site's name cannot be localized/translated
legacy How To
Issue I am using the default Liferay DXP site, renamed it, but I do not see the language button or an option to add the site name in different languages. Environment Portal 6.2 DXP 7.0+ Resolution The default site's...
How to update our Tomcat server?
legacy How To
Issue We've found a security issue in our current Tomcat server version The issue has been fixed in the latest version of Tomcat Does Liferay provide a fix for the issue? If not, how can we upgrade our...
Disable Footer Section
legacy How To
Issue How to hide the footer section("Powered by Liferay" section)? Environment Liferay DXP 7.2 Resolution The below steps can be followed to disable the footer section: 1) Go to Site Builder > Pages. 2) Click on the...
Config file deployment with values in special Unicode characters are not visible properly in User Interface
legacy Troubleshooting
Issue When exporting some settings from Control Panel → System Settings, the resulting OSGi config file will be UTF-8 encoded. However, at the next startup, when reading that file, Liferay does not assume that it...
How HTTP cookies are being used in Liferay DXP 7.0+
legacy
Issue How are the cookies being used in Liferay DXP 7.0 (and above)? Tested Environments Liferay DXP 7.2 Liferay DXP 7.1 Liferay DXP 7.0 Resolution GUEST_LANGUAGE_ID: In 7.0+, used to...
Searching with JournalArticleLocalServiceUtil class for "xml" returns all contents
legacy
Issue When using the JournalArticleLocalServiceUtil class to search for web content articles, it is considering the xml tags of the field content. So if we search for "xml", it returns all the web content articles....
Login fails in local environment.
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
How to decide which Liferay DXP image from Docker Hub to use with Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Now that the Liferay DXP image for a Liferay PaaS environment...
Understanding a "There is no order guarantee on which result is returned" Portlet Preferences warning when using embedded Hypersonic
legacy Troubleshooting
Issue When unzipping and launching a 7.1 SP4 bundle, the following WARN is shown in the logs: 2020-09-30 15:21:30.057 WARN [http-nio-8080-exec-2][PortalPreferencesPersistenceImpl:208]...
How to give permission to users to see the title and description of Calendar events?
legacy Troubleshooting
Issue Unauthenticated users or users with the default User role can not see the title and description of Calendar events  Environment DXP 7.2 DXP 7.1 DXP 7.0 Resolution Log in as your administrator user to Liferay Go...
Adjusting Log Levels to persist after portal restart
legacy How To
Issue Log levels that have been adjusted through the Server Administration are reset after a server restart. I'd like the log levels adjustments to persist after restarts. Environment DXP 7.0+ Resolution Adjust log...
[CKEditor] Paragraph tag is appended to content in blogs by default
legacy How To
Issue We are using CKEditor instead of the regular editor. When putting some content into the HTML field while creating blogs <p> and </p> tags are appended by default. We would like to remove these tags or change them...
Component with id [...] is being registered twice console warnings in the browser
legacy
Issue We often experience some javascript warning messages when opening different parts of Liferay, e.g. the web content editor They say This can lead to unexpected behaviour in the "Liferay.component"...