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Can the cart store items independently for each Store?
legacy
Issue The use case is a marketplace (B2B2C) scenario. In that marketplace, there are multiple EC sites under the umbrella. There are cases where a user starts shopping at Store A, putting Store A items in a cart, then goes shopping at Store B, and putting Store B items in a cart. In this...
How can a Liferay admin set the article-Id manually?
legacy How To
Issue How can a Liferay admin set the article-Id manually? Environment Liferay 7.0 Liferay 7.1 Liferay 7.2 Liferay 7.3 Resolution Start a vanilla Liferay bundle. Navigate to Control Panel --> Configuration --> System Settings --> Web Content --> Administration. Uncheck the option...
Replacing NTLM SSO with Kerberos in Liferay Portal 6.2
legacy How To
Issue NTLM SSO protocol has some vulnerabilities addressed by Microsoft in CVE-2020-1472 (external link), forcing to use the secure RPC connection. See also How to manage the changes in Netlogon secure channel connections associated with CVE-2020-1472 (external link). It's not possible...
Configurations for embedded portlets are not updated when deploying an updated theme
legacy Troubleshooting
Issue I have a theme with an embedded portlet that I have deployed and applied to a site. I updated the configurations of the embedded portlet and deployed the updated theme to the site, but I do not see the updated configurations be applied to the embedded portlet. Environment Liferay...
Importing LDAP users with the same email address
legacy Troubleshooting
Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem accessing LDAP server...
Are Commerce Products searchable as digital assets with the normal (non-commerce) Search Results widget?
legacy How To
Issue Blogs, Web Content, Wiki, etc. all participate in the CMS as digital assets. Have Commerce Products the same behavior? Environment Liferay Commerce out-of-the-box Resolution Commerce Products are digital assets actually, so Search Results widget should list them as the rest assets....
Does an upgrade to a new Liferay Fix Pack include the upgrade of Tomcat version?
legacy
Issue Do we need to upgrade the Tomcat version when we upgrade to a Liferay version? Environment Liferay DXP 7.2 Resolution A Fix Pack doesn't change the Tomcat version, it only patches Liferay that was deployed inside Tomcat and the osgi modules. A Liferay bundle in a Service Pack...
Headless API call returns 404
legacy Troubleshooting
Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with the key {folderId=37649}" } Environment Liferay DXP 7.0 Liferay DXP 7.1...
How to select a web content article in a JSP
legacy How To
Issue  is there any documentation to select a Journal Article (Web Content Article) from a particular folder in a custom jsp? Environment DXP 7.2 Resolution There is a framework and API for doing that, actually with any kind of asset. It's called Item Selector. For more details on how to...
After applying the hotfix, the warning 'properties modified in the future' shows
legacy Troubleshooting
Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties modified in the future. Warning: css\_application.scss modified in the...
Permission for products by catalog
legacy How To
Issue In our use case we have several channels and catalogs and some groups of people managing specific channels and catalogs, so they cannot see channels they are not supposed to. We need to mark the user to only see products of a specific catalog or channel. Environment Liferay...
Nmap report several ports as open despite not being marked as external in LCP.json
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a port scan with https://nmap.online to our ingress ip address, several ports are reported as open. Nmap scan report...
Landscape print layout is missing in Chrome, Edge
legacy Troubleshooting
Issue Selection of landscape layout is not available in Chrome/Edge printing (CTRL+P) as only portrait mode is available. Environment Liferay DXP 7.0+ Google Chrome or Microsoft Edge Resolution The issue is only present on Chrome and Edge as the size descriptor of the @page at-rule is...
Is it possible to copy or pause an Experience?
legacy
Issue When creating and managing an Experience, there don't seem to be options to copy or pause an Experience, as the current options I see are only to create an Experience from scratch or fully delete it (which throws away all the content associated with it, meaning if a user ever needs...
Unable to upload file bigger than 10MB with ClamAVSizeLimitException after enabling Antivirus
legacy Troubleshooting
Issue Unable to upload a file bigger than 10MB after enabling antivirus with the following error in the log 2021-07-19 08:35:43.476 ERROR [http-nio-8080-exec-9][PortletServlet:119] javax.portlet.PortletException: fi.solita.clamav.ClamAVSizeLimitException: Clamd size limit exceeded. Full...
There is no pagination option for selecting the 21st place or higher range folder
legacy Troubleshooting
Issue There is no paging or search option found. As a result, it is unable to select a folder as the Root Folder if it is in the 21st or higher position. Steps to reproduce: Navigate to Global Site Go to document and media from the control panel and create at least 25-30 folders in the...
liferay-ui:asset-categories-selector shows an empty list
legacy How To
Issue Using liferay-ui:asset-categories-selector returns an empty list in DXP 7.3, this selector worked in versions prior to DXP 7.3. Environment Liferay DXP 7.3 Resolution liferay-ui:asset-categories-selector is deprecated in DXP 7.3. liferay-asset:asset-categories-selector is the...
Associated users with Business account managing same Commerce Order
legacy How To
Issue Is possible to get every associated user with a B2B account has their own Commerce Order open? Environment Commerce 2.1 Channel type B2B. No Minium Theme installed. Resolution You should add the Account Portlet to your site and from there you can configure the accounts and users...
javascript.fast.load=true does not bundle all of the JS files into a single JS file
legacy
Issue Despite the javascript.fast.load property being true, a lot of JS files (starting with /combo) are still loading separately on the pages. Note: This property is true by default.  Therefore, a lot of /combo requests are still sent to the server. Environment Liferay DXP 7.0+...
Liferay Commerce, Products Widget: Pressing Browser 'Back' Button Loses Page Settings
legacy
Issue Using a browser's back button causes Commerce's Products Widget to lose both page placement and items per page configuration. Example Setup 1. From the Control Panel navigate to Commerce > Products 2. Change the default number of items to 4 per page 3. Click page 2 4. Click on a...
Are Blade/Gradle FrontEnd NPM 7.0/7.1 portlets still available and supported on 7.2?
legacy How To
Issue Developers are using Blade/Gradle FrontEnd NPM portlets on DXP 7.0 / DXP 7.1, for example: https://help.liferay.com/hc/en-us/articles/360018170751-React-npm-Portlet https://help.liferay.com/hc/en-us/articles/360017891632-Angular-npm-Portlet...
[CKEditor] Browse Server button is missing from Image Info tab
legacy
Issue Using the CKEditor, in Image Properties I cannot see the Browse Server button under the Image Info tab so if I want to change the image, I have to delete it and add it again. Environment Liferay DXP 7.2 Resolution This behavior is an intended change that was introduced...
User is redirected to the Pages section after saving a Widget Page
legacy
Issue When creating a new Widget Page and saving it, the user is landed on the Pages section instead of the newly created Widget Page. Environment DXP 7.1+ Resolution This is an intended behavior that was introduced in DXP 7.1 along with the replacement of the page tree view with the...
Impersonation won't give you all the permissions set of the impersonated User
legacy
Issue If User A impersonates User B than User A might not be able to perform the same actions as User B was originally able to. For example, downloading certain documents or checking the previews. For Example, if User that is not an admin impersonates an admin user that does not mean...
Unable to import User Groups from LDAP containing a comma "," or an asterisk "*"
legacy Troubleshooting
Issue Receiving the following error when trying to import User Groups from LDAP containing a comma "," or an asterisk "*": 2020-06-04 08:23:50.268 WARN [main][LDAPUserImporterImpl:1165] Unable to create user group test,users 2020-06-04 08:23:50.280 ERROR [main][LDAPUserImporterImpl:780]...
Web Content validation is not working on mandatory field
legacy Troubleshooting
Issue Web Content validation is not working on the mandatory field. Steps are as follows: 1. Create a new Web Content structure with an Image field. 2. For Image field: change "Required" & "Repeatable" to Yes. 3. Create a new Web Content with this structure, then adding two Image fields....
How to load a third-party npm package as a JS provider OSGi bundle in Liferay 7.1 and 7.2?
legacy How To
Issue Front-End developers may at times need to load third-party NPM packages in Liferay DXP and consume them from the Liferay APIs Environment Liferay DXP 7.1 + Liferay Loader version 4.x Liferay DXP 7.2 Resolution As an example, we will use the minimal, zero-dependencies, NPM...
Make Recycle Bin available for regular users
legacy How To
Issue How to make Recycle Bin available for regular users?  Environment Liferay 6.2  Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Navigate to Control Panel --> User --> Roles. Create a new regular role.  Edit the new role, select Define Permissions --> Site Administration...
Setting Cookie Configurations for Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue One common service customization is to add the HttpOnly and Secure flags onto JSESSIONID cookie at the application level for...
Liferay DXP Elasticsearch Connectors: Technical Data Sheet
Introduction This article extends the Search Engine Compatibility Matrix, providing additional details about Liferay's Elasticsearch* connectors. To learn what influences Liferay's compatibility with Elasticsearch, please read this article. Liferay Enterprise Search (LES) The LES...
Why does it take so long to save a Web Content article?
legacy Troubleshooting
Issue When we try to Publish (save) a Web Content article it takes several minutes. Environment Liferay DXP 7.2 Resolution By default when a Web Content article is saved within Liferay DXP 7.2 all versions of the article are indexed alongside the latest version. If an article has been...
Language priority when a page is displayed
legacy
Issue Which localization is being used when a page is displayed? Environment Liferay Portal DXP 7.0+ Resolution The language of a page can be determined by 3 factors: the page URL (whether there is a language id) GUEST_LANGUAGE_ID cookie jsessionid cookie (session variables) If we are...
Cannot import an individual page template
legacy Troubleshooting
Issue We have exported a page template through the template's context menu -> Export When we try to import it to another page templates, it fails and throws the below error: Please import a LAR file of the correct type (layout-prototype) How can we import one page template alone?...
To which sites are the documents and media selected in the workflow associated?
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue To which sites are the...
External Elasticsearch server is not available and control panel is inaccessible
legacy Troubleshooting
Issue The external Elasticsearch server configured for Liferay DXP is no longer available Liferay cannot be set to use the embedded Elasticsearch server because the Control Panel is showing a blank page with “No Group exists with the key {companyId=0, groupKey=Guest}” Environment Liferay...
Content is not visible after an upgrade
legacy Troubleshooting
Issue After our migration (upgrading to a newer version of Liferay) we cannot see our pages / web contents / templates When we create a new one, we see it gets created in the database but we don't see it on the UI Environment Liferay Portal 6.2+ Liferay DXP 7.0+ Resolution As a rule of...
How to configure Liferay DXP to connect to Elasticsearch on Elastic Cloud
legacy How To
Disclaimer: please read the Liferay DXP compatibility with Elasticsearch hosted on Elastic Cloud article before starting to build your Elastic Stack for Liferay DXP on Elastic Cloud to understand the requirements and the support coverage. This article shows an example configuration only...
Pagination not working in 7.2 Fix Pack 5
legacy Troubleshooting
Issue When navigating to another page of a portlet (such as Asset Publisher) using the dropdown, user is redirected to another page with a "The requested resource could not be found" error. Environment DXP 7.2 Fix Pack 5 Resolution This behavior is caused by a regression bug introduced...
Site export (or staging enabling) fails with "missing reference(s) that could not be found during the process."
legacy Troubleshooting
Issue I am exporting a site and it fails with an error like "The Dynamic Data Mapping Template (Automatic Copy): Service Menu has missing reference(s) that could not be found during the process." and a stack trace like in the attached file (site_export_error.txt) Environment DXP 7.1, DXP...
How can we use the Notifications portlet in DXP?
legacy How To
Issue In Liferay Portal it was possible to place a Notifications portlet onto a page. However in Liferay DXP 7.2 the Notifications portlet is not a listed Widget and can not be added to pages. Environment Liferay DXP 7.2 Resolution The default setting for the Notifications portlet can be...
Search portlet temporarily unavailable due to ClassCastException
legacy Troubleshooting
Issue In DXP 7.0 with Elasticsearch 6, when using the search portlet, it becomes temporarily unavailable and the following stacktrace is seen in the logs. Caused by: java.lang.ClassCastException: com.liferay.portal.search.elasticsearch6.internal.filter.ElasticsearchFilterTranslator...
Can't enable staging because the propagation of changes is enabled
legacy Troubleshooting
Issue When trying to enable Staging for a site the page is blank with the following message on the top: Warning: Staging cannot be used for this site because the propagation of changes from the site template is enabled. Change the configuration in the details section. Environment Liferay...
How to delete the old data from Audit?
legacy
Issue How to delete the old data from Audit? Environment Liferay DXP 7.0 Resolution Please note: The following information involves customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this information to choose or to...
I cannot sync my Contacts to Analytics Cloud
legacy Troubleshooting
Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed" Environment Liferay DXP 7.0+ Liferay Analytics Cloud Resolution The root...
Changing password forces users to log in again
legacy Troubleshooting
Issue Changing password invalidates current sessions and the users have to log in again. 2020-02-07 13:08:37.558 ERROR [http-nio-8080-exec-2][PortletServlet:112] javax.portlet.PortletException: java.lang.IllegalStateException: getAttribute: Session already invalidated Environment Liferay...
Document is not found for users searching in another language
legacy Troubleshooting
Issue When searching for a text document (e.g., PDF) by keywords inside the text using the default portal language, the document is shown in the search results. When the language is different, the document cannot found. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution The text of...
How to make the image as clickable with the link in fragments?
legacy How To
Issue How to make the image as clickable with the link in fragments? Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of Liferay Support.  Please exercise appropriate...
How to register the same user using email id in other sites as well
legacy How To
Issue Use case: Creating multiple sites in a single instance of the portal. User1 is registered using the same email id on SiteA and SiteB. If User1 is logged in on SiteA and he/she should not able to open the SiteB without login again in SiteB. Environment Liferay DXP 7.2 Resolution...
Web Content Title not displayed in notification email resulting from Workflow
legacy Troubleshooting
Issue When implementing a workflow that sends users an email notification when a new Web Content Article is created, the email does not contain the title of the Web Content Article. Environment Liferay DXP 7.2 Resolution Between Liferay 6.2 and Liferay DXP 7.2, the attribute name for the...
Session Hijacking issue with https connection
legacy
Issue By replacing the sessionId of a logged-in user, the user's session from another browser is replicated. Steps to reproduce Create 2 users like u1, u2 Assign the role for the u1 as "Power user", u2 as "Portal Content Reviewer" Create 2 pages like Page1, Page2 Click on the permission...
Integration of SiteMinder SSO
legacy How To
Issue How to integrate the SiteMinder SSO with Liferay Environment Liferay DXP 7.0 Resolution By default, Token based authentication is disabled in the Liferay. To manage the same, refer to this document Token-based Single Sign-On Authentication which describes the Token SSO...
The "Add Notification" button does not appear in the notification portlet
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The "Add Notification" button does not appear in the notification portlet...
Using Active directory, after changing the user password, still user is able to login using the old password
legacy Troubleshooting
Issue Using Active directory, after changing the user password, still, a user is able to login using the old password Environment Liferay portal 6.2  Resolution Under Control Panel -> Portal Settings -> Authentication -> LDAP, if the "required" checkbox is not selected then the expected...
How to resolve hudson.model NoSuchFileExceptions when switching the CI to use a StatefulSet for a Liferay PaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After attempting to update our Jenkins CI image to use a StatefulSet rather than Deployment type, we started seeing builds failing in...
Patching Tool 'WARNING: Some of the currently installed fixes are not available' while installing certain fix packs and hotfixes
legacy Troubleshooting
Issue After installing a fix pack and a hotfix, Patching Tool shows the message - "WARNING: some of the currently installed fixes are not available: <a very long ticket list>": Environment Liferay DXP 7.0: fix packs de-90, de-91, de-92 Liferay DXP 7.1: fix packs dxp-16,dxp-17 Liferay DXP...
404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page
legacy Troubleshooting
Issue Getting a 404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page. Environment Liferay DXP 7.2 Resolution The module for  "com.liferay.saml.opensaml.integration" can be found on Marketplace. Please download SAML 2.0 from Liferay Marketplace...
How to change Liferay DXP session timeout on Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You need to change the session timeout for Liferay DXP instances running on Liferay PaaS Environment Liferay PaaS stack 4  Liferay...
The /dtd/ folder of the war with sensitive information is exposed when deploying a portal on Weblogic 12c R2
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue After the creation...
If a user is created under an organization, a user who does not have permission to change roles can control roles.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Added users under the organization The user who performs "Add User" does...
Range affected by IP address changes
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The IP address of the application server will be changed.Does it have any...

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