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Unable to search properly in Quick Add-to-cart search bar
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'Minium site template'. 3. Create a new account. 4. Navigate to the 'Catalog' page and add an item to the cart. 5. Open the...
After redeploying the fragment collection, an unwanted image attribute persisted
legacy Troubleshooting
Issue The page editor StrcutreTree is populated based on the fragmentEntryLink content Steps to reproduce: 1. Start a DXP 7.3 server 2. Check Fragment propagation in System Settings > Page Fragments > Propagate...
Collection Variations are not prioritized
legacy Troubleshooting
Issue Asset Publisher and Collection Display do not display the collections correctly. Steps to reproduce: 1. Create a Collection Navigate to Site Builder > Collections > + > Manual Collection > Set a name > Save...
How to resolve Jenkins error "Environment doesn't exist" when building a branch
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds are failing and the following error is being...
The title of the web content should not appear after it has been published
legacy Troubleshooting
Issue If a web content display widget is used on the widget pages, the title of the web content appears after publishing it, however, on content pages, the title does not appear.  Steps to reproduce: 1) Create web...
How to hide Commerce from the Mega Menu
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
Unable to Deploy to environments or access the CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to start a build for an environment, the build...
Removing an image from a fragment not possible
legacy Troubleshooting
Issue When a user uploads an image to a fragment on DXP 7.3, there is no possibility of removing the image from it. Users can either replace it with another one or remove the whole fragment. This is true for...
The number of sites displayed on My Sites differs for Administrators and general users.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Upgrading from Elasticsearch 7.9.0 to 7.17.0, index status is YELLOW
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine...
Authentication of Iframe Widgets
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Does...
Screen reader doesn't read the full page upon page load
legacy Troubleshooting
Issue Screen reader does not read the full page upon new page load. Environment DXP 7.4, 7.3 Resolution There are technical limitations due to how Single Page Applications (SPA) work of screen readers not being able read...
Can a user upgrade from Liferay 6.1 to DXP 7.4.x?
legacy How To
Issue Do I need to follow the upgrade page mentioned in the below article for example: Liferay Portal 6.1.x → DXP/Portal 7.1 → DXP 7.4: Environment Portal 6.1 DXP 7.4.x Resolution Ensure parameter...
Search doesn't return results after reindexing
legacy Troubleshooting
Issue After a full reindex the search doesn't return any results. The Webserver protocol is set to HTTPS (This is set by the web.server.protocol in portal-ext.properties) and the Tomcat server is not...
ratings-score tag could not be used when updating from 7.0 to newer versions.
legacy How To
Issue In 7.0 (or a previous version) a custom development is using  <liferay-ui:ratings-score> tag. When this custom code is updated to be used in a newer version (for example, 7.4) this tag is not found and could...
Non published page as home page causes 404
legacy Troubleshooting
Issue When an unpublished page becomes the home page it will cause a 404 error to display. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a help...
When enabling Cross Cluster Replication error "leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled when the index is created by setting index.soft_deletes.enabled to true" is thrown
legacy Troubleshooting
Issue When we try to enable Cross Cluster Replication in our Elasticsearch 6 installation, we are getting the following error: leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled...
I want to hide "Disable" when using the "Date" item in Web Content Structure.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
The already selected text colour is overridden when changing the text style in fragment's rich text editor
legacy Troubleshooting
Issue When we edit a fragment (e.g. paragraph) with the rich text editor on a content page and change the text style of a previously coloured/formatted text section, the colour is lost. As an example: We change the...
Account Member cannot see Open Carts
legacy Troubleshooting
Issue 1) Create a new site with Minium Template 2) Go to Control Panel > Users 3) Create a new user (User A) 4) Go to Control Panel > Account 5) Create a new Account and assign the Administrator and User A to the...
Are security audits performed on NginX?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Calculation field of a form allows editing after defining some rules
legacy Troubleshooting
Issue After creating a form with 3 Numeric fields and one of them being only for calculation purposes, you are able to edit this calculation field without any blocker from the system that would prevent it...
Calculation rule of a form doesn't work if one field is hidden
legacy Troubleshooting
Issue When creating a form in DXP 7.4 and doing the steps below, the calculation field does not populate itself if the inserted number is different than 10, this prevents the second field from showing up...
Why is web content search not working based on keyword relevance?
legacy Troubleshooting
Issue When using Liferay 7.0 or 7.1 inside the Web Content Administration the default search results for a speciifc web content keywords are returned based on modified date and not relevance.       ...
The "Go to Site" button on the product menu is not displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Password syntax check "Allow words in dictionary" in password policy settings
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
The URL may contain a language code such as "en" and the display language may switch unintentionally.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
How to change the number of digits in the CSRF token parameter "p_auth
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How many languages can be added to the default language selection when creating web content?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
I want to restart a service on my Cloud environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I want to restart a service (such as the Liferay service) on my...
Password setting link expiration date when creating a new account
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Liferay DXP Compatibility with Mac OS
legacy
Issue Could you tell me if LIFERAY DXP 7.2 version is compatible with the Mac OS system?  Environment Liferay DXP all versions Resolution The compatibility matrix is made for production systems, however,...
Image optimization in one place
legacy
Issue There is a possibility to crop and put effects on an image, adjust the brightness, and change the resolution, but we did not find an option to optimize the weight of an image. Is it possible to optimize...
Maximum number of decimal places
legacy
Issue What is the Maximum number of decimal places?   Environment Liferay DXP 7.4   Resolution Stores a decimal number value with a limit of 16 digits, whether before or after the decimal. For...
Validation and Masking of Form Fields
legacy
Issue Is there any documentation detailing how all customer input fields are validated?   Environment Available only from Liferay DXP 7.4    Resolution Certain Forms fields can be validated (Text, Date, and...
Non-Searchable Web Content is appearing in Asset Publisher
legacy How To
Issue Web Content with Searchable option turned off is still showing in Asset Publisher Environment DXP 7.4, DXP 7.3 Resolution Non-Searchable Web Content appearing in Asset Publisher is now the intended behavior for DXP...
Problem with Web content structure field reference
legacy Troubleshooting
Issue Reproduction steps: 1. Create a structure "test-structure" -> add single selection field. 2. Edit the field options and corresponding field references -> Option1 (field reference: "true") and option2...
Can Users share blogs with emails that are not associated with an internal user?
legacy Troubleshooting
Issue Are internal users able to send these Share Emails to external users? Steps to reproduce: 1) Start a clean bundle of DXP 7.3 2) Set up an SMTP server and connect it with Liferay and verify that email...
Reindex all search indexes programmatically
legacy
Issue How to reindex all search indexes programmatically? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation...
' Done button' in the select dialog popup window is not keyboard accessible by pressing Enter key
legacy Troubleshooting
Issue When the 'Done' button is highlighted by the screen reader and 'Enter' is pressed on the keyboard the button is not activated, and nothing happens Steps to reproduce: 1) Content Data > Documents and Media 2)...
Spellcheck Suggestions retain all original words
legacy Troubleshooting
Issue Reindex all spell check indexes (Control Panel > Search > Reindex all spell check indexes) Create a Basic Web Content with title: Leave out the cash Publish Open the default search...
What character sets are available?
legacy
Issue What character sets are currently available? For customers with accented names (umlaut etc), we want to ensure both systems behave consistently.    Environment Liferay DXP 7.4 Liferay DXP 7.3  ...
Size limit for an integer value
legacy
Issue What is the size limit for an integer value?   Environment Liferay DXP 7.4   Resolution Liferay is written in Java and the Java integer size value is valid for Liferay as well.  Maximum value:2147483647...
Optimize the permission inheritance in the Documents and Media portlet
legacy
Issue We would like to create a subfolder that Inherits the parent folder permission.   Environment Liferay DXP 7.3   Resolution To configure Liferay that enables the permission inheritance between parent and...
The screen name cannot be an email address or a reserved word
legacy Troubleshooting
Issue When trying to log in with an Active Directory user, sign-in failed with the below error ERROR [http-nio-8080-exec-9][BaseSamlStrutsAction:59] Screen name test@liferay.com for user 34945 must validate...
Blueprint logger class
legacy How To
Issue How to get additional log information while working with Blueprint  Environment Liferay DXP 7.3 and 7.4 Resolution The generated search request can be retrieved by setting the log level...
Unable to set display page templates for Global Structures in a sub site
legacy Troubleshooting
Issue Since Default Values are not site-scoped, but always share the scope of their Structure, and because Global Structures can't have Display Pages set because there are no pages on the Global site, Global...
Workflow is not triggered for hidden content pages
legacy Troubleshooting
Issue Trigger workflow for hidden content pages is not working Steps to Reproduce: 1) Navigate to Site Menu > Site Builder > Pages 2) Add a blank 3) Navigate to page configuration, set 'Hidden from Navigation Menu...
Product details widget
legacy Troubleshooting
Issue The product details widget is not showing the related tabs (e.g. Full Description, Replacements, Attachments, Specifications, etc.) Environment Liferay DXP 7.4 Commerce 4.0 Resolution The observed behavior...
Why there is no "Link to page" element when mapping it on a fragment?
legacy Troubleshooting
Issue When we include a "Link to page" field into a structure and we are attempting to map it on a fragment, the "Link to page" field is missing from the list. Environment Liferay DXP 7.1+ Resolution This is...
Headless API calls using basic auth fail in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I make remote headless API calls using basic auth to...
How can I fetch a form's entries with API in DXP 7.4?
legacy How To
Issue 1. Get a vanilla 7.4 (latest update) 2. Create a form: form1 3. Put a text field on it: field1 4. Submit the form a couple of times, so that it will have a few entries. Question: how can I retrieve the form entries...
Selecting a new repository hook
legacy Troubleshooting
Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore...
Configuring Service Probes
legacy
Service Probes should be configured based on your individual business needs. The following overview is meant to explain the basics of how Service Probes work, so that you can better make decisions about...
How to set a link to be applied to the whole fragment
legacy How To
Issue Sometimes, the need of establishing a link that applies to the whole fragment arises. The first idea that might come up is usually to use nested editable fields. However, nested editable fields are not...
WARN message that includes frozen indices have been deprecated
legacy
Issue The below WARN message is observed continuously in the Liferay logs    WARN [https-jsse-nio-8443-exec-62][RestClient:65] request [HEAD...
Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?
legacy Troubleshooting
Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page.  Environment DXP 7.3 DXP 7.4 Resolution...
Can't save default values for web content because of required fields
legacy Troubleshooting
Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data...
Uploaded file is lost when changing Document Type in Documents and Media
legacy Troubleshooting
Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click...
The description of the uploaded image is not displayed in an image type fragment
legacy Troubleshooting
Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just...