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"The server could not start in 900 seconds" error occurs when starting server in Liferay Developer Studio
legacy Troubleshooting
Issue Liferay server crashes when running under Liferay Developer Studio for 15 minutes, reporting the following error dialog: The server could not start in 900 seconds. Environment Liferay...
Beta Feature 'Walkthrough' Documentation Unknown
legacy
Issue There is a beta feature called 'Walkthrough' available to enable under Configuration > Site Settings > Walkthrough, but I cannot find any documentation for it.  Environment DXP 7.4 Quarterly Release Resolution...
Which Liferay version should be used in gradle.properties for the 2024.Q1.1 version?
legacy How To
Issue Which Liferay version should be used in gradle.properties for DXP version 2024.Q1.1 Environment Liferay DXP Resolution 1. Looking at the release JSON here, the property should be...
Zendesk Click-to-Chat uses "screenName" instead of Actual Name for Tickets/Claims
legacy Troubleshooting
Issue The Zendesk Click-to-Chat widget uses the claim screenName, instead of the user's actual name. This becomes a problem when Zendesk then creates a contact for this user as their name is incorrect....
Elasticsearch as Service
legacy How To
NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation...
Subscribe option is not shown in Message Boards
legacy Troubleshooting
Issue Subscribe option is not shown in Message Boards even though the Web Site notifications have been configured through My Profile -> Notifications as described here. Environment Liferay 7.4, Quarterly...
Embedding videos using basic web content
legacy Troubleshooting
Issue When we try to embed a video using <iframe> tags, during the creation the video displays, however after publishing the content and editing it again, the video is not displayed anymore and the source is updated...
Paginator is not showing intermediate pages in mobile render
legacy Troubleshooting
Issue The default Pagination Taglib Scroll is not showing intermediate pages in PWA mode. Steps to reproduce: 1. Set search.container.page.default.delta=4 in the portal-ext.properties. 2. Start Liferay and create,...
Specification Facet is temporarily unavailable
legacy Troubleshooting
Issue Specification Facets are not functioning correctly in certain search scenarios, resulting in the 'Specification Facet is temporarily unavailable' error in the UI and below errors in the Liferay logs. ERROR...
Issue with Asset Publisher Pagination
legacy Troubleshooting
Issue Asset Publisher pagination is not working as expected. The last page is not accurate in the pagination taglib scrollbar in the mobile render as well as the desktop view. Steps to reproduce: Start Liferay and...
Is there a way for users to visit our site using a custom domain without the search engines show the contents with the link?
legacy How To
Issue The following article suggests that we cannot remove the default domains: https://help.liferay.com/hc/en-us/articles/21806552291981-Is-it-possible-to-remove-the-default-domains-lfr-cloud-in-Liferay-PaaS, but we...
Is ManagementBarFilterItem deprecated in 7.4?
legacy How To
Issue Currently we trying to upgrade from Liferay 7.0 to 7.4u112. We are currently in progress of code upgrade of one of our custom modules. We are facing one issue in one of our importing statement as mentioned below:-...
Remove Orphan Widgets on Multiple Pages
legacy Troubleshooting
Issue We are running on Liferay 7.4 Q1.7 and we are encountering some issues caused by orphan widgets. I understand that we can delete orphan widgets on a page level but is there any way we can clear orphan widgets for...
JAX-RS web services return error 404 after upgrade DXP 7.3 from u19 to u36
legacy Troubleshooting
Issue We have 2 JAX-RS web services that work well with DXP 7.3 u19. We upgrade recently to u36, then the 2 JAX-RS web services do not work anymore. . In the API Explorer we can see our Rest Application with the api and...
Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data
legacy Troubleshooting
Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in...
How to resolve multiple Iframe authentication requests in a clustered environment
How To
Issue After including an iframe link in a third-party application for our clustered Liferay environment (and already setting the appropriate X-Frame-Options), users are experiencing repeated authentication prompts...
Is it possible to enforce that you cannot create/save a parent object until you have connected to it at least one child object?
legacy
Issue steps : - Create Object called "news" - Create object called "News Attachments"  the requirement :  I cannot add new news without adding attachments , I need to prevent the user to add a new news without attachments...
How to increase Google cloud CDN caching time
legacy
Issue How to increase the Google Cloud CDN cache timing max-age= 3600(1 hr) to 1 day. Environment Liferay PaaS Resolution The default CDN caching involves the caching timing limited to 1hr(CLIENT_TTL and...
How does "company.default.home.url" property work?
legacy
Issue I don't understand how company.default.home.url in portal-ext.properties and the setting of Control Panel ->Instance Settings -> Instance Configuration -> General -> Home URL work together. Environment DXP...
Categories Filter does not display categories in correct alphabetical order
legacy Troubleshooting
Issue Issue 1: Some categories in your language having accents or other language-specific characters are not correctly ordered. For example: Abierto Cerrado Árbol (should be at second place) Issue 2:...
"Error: Your Request failed to complete" sporadically populates within the UI
legacy Troubleshooting
Issue After upgrading to version 7.4u41, we've encountered a sporadic error message that appears within the UI. Error: Your Request failed to complete  This issue manifests on various pages during the loading...
How can I determine the Liferay version in our SaaS environment?
legacy How To
Issue Where can I find the exact Liferay version deployed in our SaaS environment? Environment Liferay SaaS Resolution Starting with DXP 2024.Q1.1 Quarterly Release, you can find the exact Liferay version by going...
Font Awesome not included in Liferay product
legacy How To
Issue Font awesome icons are not available from version 2024.Q3 and is not possible to Enable it from System Settings.  Trying to add an html with some font awesome icons will not be rendered, for...
Web Content Style references to Document Library are not processed with Staging enabled
legacy Troubleshooting
Issue Web Content style references to Document Library, on environments with Staging enabled, may not display correctly for logged-out users. However, the references are visible for users logged in with access to...
Liferay PaaS - Builds are triggered from multiple branches when pushing one branch
legacy Troubleshooting
Issue In Jenkins, we are seeing how builds are triggered from multiple branches when there is a single push to one branch. This seems related to branch indexing and Jenkins multibranch pipeline. What can we do to...
A/B Testing - When will the data show up?
legacy Troubleshooting
Issue We have an A/B test ongoing. We did an automated browser test (Cypress UI with multiple different browsers) to simulate end users and the data did not show there right away or even the same day? At which time of...
Liferay Throws java.lang.ClassCastException: class org.apache.xerces.parsers on Login
legacy Troubleshooting
Issue Liferay throws a ClassCastException after upgrading, the upgrade logs show no errors.  Liferay throws an error after non-graceful shutdown ERROR [http-nio-8080-exec-8][AutoLoginFilter:247] Current URL...
Can default landing pages be based on user group membership?
legacy How To
Issue I would like to set default landing pages based on user group membership so that I can redirect users to different pages on login based on their user group membership. Environment Quarterly Releases...
How do you stop Liferay from saving files to tomcat/temp/?
legacy
Issue How do I prevent Liferay from saving files in the tomcat/temp/ directory? Environment Liferay DXP Quarterly Release Resolution There is no OOTB way to stop files from saving in the tomcat/temp/...
Is Liferay DXP affected by CVE-2024-38286?
legacy Troubleshooting
Issue Is Liferay DXP affected by CVE-2024-38286? CVE-2024-38286 is an Apache Tomcat vulnerability wherein Apache Tomcat, under certain configurations on any platform, allows an attacker to cause an OutOfMemoryError by...
Headless API is still returning properties from items in the recycle bin
legacy
Issue After we delete an image that was linked to a document through a structure and it's in the recycle bin, the Headless API is still returning all of its image details in the response. Environment 7.4...
A/B testing - How are unique sessions interpreted?
legacy
Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...
A/B Testing - Why is there a delay?
legacy
Issue We have an A/B test ongoing. Why is the data shown in Analytics Cloud with a significant delay? Environment Analytics Cloud Resolution We update the A/B Testing experiments daily so that is the cause of the...
A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?
legacy
Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...
How long does it take for the custom domain to be working in Liferay PaaS?
legacy
Issue After adding custom domains to the Liferay cloud service, how long does it take to reflect the changes? Environment Liferay DXP 7.4 Resolution For the custom domain to work as expected (redirecting...
Error 404 when trying to access Web Content & Document Media using a domain name
legacy Troubleshooting
Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...
Asset Publisher's filter to structures doesn't work
legacy Troubleshooting
Issue When we try to filter to certain structures of web contents in the Asset Publisher's Source - Asset type configuration, we get the wrong web contents listed We expect the structures displayed in the...
Public access of database
legacy
Issue How users can enable public access to the database of their PaaS environment Environment Liferay self-managed (LXC-SM) Resolution Enabling even read permissions to the database is a huge security risk....
Deployment dependencies that require internet connectivity (On-premise)
legacy
Issue What are the necessary dependencies that require internet connectivity during the build and runtime of a project?  Environment Liferay DXP 7.4 Resolution Technically, all dependencies are downloaded...
Block the traffic based on the regions
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to block the request on the site based on the...