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ORA-01000: maximum open cursors exceeded

Issue The following errors appear for Oracle database users during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. Caused by: com.liferay.portal.kernel.log.LogSanitizerException: java.sql.SQLException: ORA-01000: maximum open cursors exceeded_ [Sanitized] at...

How to enable "Require strangers to verify their email address?" only for new users

legacy How To

Issue I need to enable the option "Require strangers to verify their email address?" in the Instance Settings. However, when I perform this configuration, the functionality is activated for all users, including existing users. I want the option to be enabled only for new users, how...

I would like to control email notifications to Liferay strangers.

legacy How To

Issue How are strangers defined by Liferay? How can I control email notifications to strangers upon signup? Environment DXP 7.3+ Resolution The SAML property defining unknown users as strangers was introduced in DXP 7.3. (1) This property defines if users that do not exist already in the...

Deadline in case of multiple password reset URLs

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If the same user requests multiple resets of the password reset URL...

Password email notification trigger

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Issue What triggers an outgoing email of the Body without password template? Environment Liferay DXP 7.3 Resolution The "Body without Password" template is used when a user creates their own account via the login portlet AND the property login.create.account.allow.custom.password=true...

Unable to revert hotfix

legacy Troubleshooting

Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result of applying modifications to a running DXP server. Sometimes, users...

SAML plugin for DXP 7.4 is not available for download from Marketplace

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue SAML plugin for DXP 7.4 is not available for download from Marketplace...

User redirected to the personal site (My Site) instead of the current site after opening notification

legacy Troubleshooting

Issue When on the main site, click Notification from the user menu (by clicking the avatar on the top right). The notification interface will open, but on the left side menu the site will be changed to My Site, instead of remaining on the main site Environment DXP 7.3 Resolution Go to...

Object entry permissions are not working when impersonating users.

legacy Troubleshooting

Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects to create a form where users can enter a number of entries using the...

Disable Personal Information Fields in User Account Settings

legacy How To

Issue I would like to disable personal information fields in user account settings to prevent users from editing their names, screennames and other such personal information. Environment DXP 7.3 Resolution Add the following lines to the portal-ext.properties file:...

Multilingual support for password reset emails

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When logging into Liferay, if you log in with your email address +...

Do hotfixes contain database changes?

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Issue We were wondering if hotfixes contain database changes, and where you can see if a database change is included in a hotfix. Environment Applicable to all Liferay environments Resolution By default, a hotfix normally does not contain any changes to the database, except if you...

Empty osgi/config folder in 7.4

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Issue The osgi/config folder is missing all of its config files. Environment DXP 7.4 Resolution This is expected behavior. Liferay’s default factory configurations will no longer be added as a config file in the osgi/configs folder. Instead, these default entries are now added via OSGI...

Special Characters in Screen Name Cause “Not Found” Error

legacy Troubleshooting

Issue Special characters such as "., _, |" being present within a screen-name throws a “Requested resource could not be found” error in the UI. Environment DXP 7.2 Resolution This issue was fixed by LPS-119836, which was released in DXP-9-7210. To resolve this error, patch up to DXP-9 or...

How to set a maximum number of web content versions available

legacy How To

Issue How to store a certain number of articles to save space or improve performance Environment Liferay DXP 7.3, 7.4 Resolution This number is defined from Control Panel -> System Settings -> Web Content Virtual Instance Scope -> Web Content -> Journal Article Maximum Version Count ...

Email Notification of Web Content

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are some of the email notification features for web content?...

How to check user status in Database

legacy How To

Issue How to check user status in the Database Environment Liferay DXP 7.2 Resolution You can find the table named 'user_' and the column named 'status' that represents the status of users, a value of 0 means 'Active', and 5 means 'Inactive'. , content:...

Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle

legacy Troubleshooting

Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will not be installed. Only 7.2 SP-6 bundles are affected by this issue...

My name is displayed truncated in My Profile on Tablet/Mobile

legacy Troubleshooting

Issue When I access My Profile from the user menu on main site, on a tablet or mobile device, I see my name truncated. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a Hotfix with LPS-154810 to resolve the issue. Additional Information Liferay DXP Patching Tool...

Change of Password Encryption Algorithm

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The default password encryption algorithm is...

Non-US-ASCII characters in the local part of email addresses

legacy

Issue Trying to add a new user with an email address containing the letter 'ñ' in the local part, it seems that is not considered a valid character. Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution RFC 5322 (section 3.2.3) defines the allowed characters in the local part of an...

Special characters are converted for automatic screen name generation

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When screen names are automatically generated from email addresses,...

Upgrade failed with no logs, certain modules are not upgraded

legacy Troubleshooting

Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.: There are upgrade processes available for...

Update Page Content permission does not allow editing web content

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Issue I checked the Update Page Content permission for a role, from the page permissions management, and the user who is assigned to this role, cannot edit web content within that page. Environment DXP 7.3 DXP 7.4 Resolution The Update Page Content permission applies to content pages,...

Prohibit users from moving pages

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Issue In our project, we have a role that can edit pages and web content. Is it possible to prohibit the role assignees from moving pages in the page overview tab? I can't seem to find a permission that disables this. Do you have any solutions? Environment Liferay DXP 7.3 Resolution We...

Groovy Script Method to Delete Users in Bulk

legacy How To

Issue I need to delete many users at once from a Liferay instance in a programmatic and efficient way without directly modifying the database (which is not advised). Environment DXP 7.1 Resolution Below is a template groovy script utilizing actionable dynamic queries to delete users in...

Role inherited from a segment based on a user group is not displayed in the user's role view

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Issue There is a segment that includes members that are part of one or more groups. This segment is assigned to a role. When I choose a user from the user group and view the roles, the role is not listed. Environment DXP 7.2 Resolution This is the expected behavior. The user has the role...

Permission Restriction on MyAccountPortlet

legacy How To

Issue We tried to restrict access to MyAccountPortlet for various users in order to prevent them from amending their own data. We found that despite removing the permissions for User and Owner roles on com_liferay_my_account_web_portlet_MyAccountPortlet, they are still able to view and...

The .heic file format is not supported in profile image

legacy Troubleshooting

Issue Issues while uploading a profile photo taken with an iPhone camera since the extension is .heic, which causes errors. Even if tried to upload via control panel options, the issue may persist with the same extension files. 1) Start Clean instance of Liferay 7.2 2) Update...

DocumentException during upgrade process while reading META-INF/portal-hbm.xml

legacy Troubleshooting

Issue A DocumentException is thrown at certain point when you run the upgrade process from the Gogo Shell using command upgrade:run or upgrade:runAll You can find a stack trace similar to the following in the upgrade.log: com.liferay.portal.kernel.upgrade.UpgradeException:...

How to check portlet additions from log history

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Users with a certain level of privileges are free to add portlets, but is...

Character strings that cannot be used in the name of the site

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What character strings cannot be used in the name of the site?...

Cannot assign roles unless the User role has permission to view the Administrator role

legacy Troubleshooting

Issue No new roles can be assigned if the User's View permission on the Administrator role is revoked. Steps to reproduce: 1) Startup Liferay server 2) Log in as your administrator 3) Create a role, call it 'testRole' for example and give it the following permissions: Portal: View...

macro buildChildrenNavItems not found after an upgrade to 7.3

legacy Troubleshooting

Issue After an upgrade if a Site Navigation Menu Widget is added to a page with its default configuration you could see the following error: The following has evaluated to null or missing: ==> buildChildrenNavItems [in template "10114#26427#18786775" at line 67, column 67] Environment...

Property 'session.timeout.auto.extend=false' is configured but browser still calls 'extend_session'

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Issue In portal-ext.properties the following property session.timeout.auto.extend=false is configured, however in the Network tab of the Developer Tools of the browser 'extend_session' is still being called. Environment DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution Sessions are important...

How to remove the English language from the User Configuration

legacy How To

Issue I set these properties in the portal-ext.properties file: company.default.locale=es_ES locales=es_ES locales.enabled=es_ES I restart the server Then I go to Control Panel > Users and Organizations > Edit and the English language is still available I would like only the Spanish...

User gets a site despite disabling it in portal-ext

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Issue We have set the following settings in portal-ext.properties, but when a user is created, an entry is also created in the group_ table that has the username as the friendly-url. layout.user.public.layouts.enabled=false layout.user.public.layouts.auto.create=false...

Automatically assign site membership, organization site membership, roles, or userGroup to new users

legacy How To

Issue How to automatically assign site membership, organization site membership, roles, or userGroup to new users as well as to all the existing users. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Default User Associations can be used in order to achieve this...

Does Segmentation Work With Inheritance?

legacy Troubleshooting

Issue When I create a Segment which includes inherited users, the segment shows that the inherited users are not counted. For example, if I create a Segment with a condition which matches a Team that contains a User Group with 10 members, the Segment shows that its conditions match 0...

Avoid the categories conversion of the Web Content types during the upgrade to 7.0

legacy How To

Description Previous to 7.0, you were able to classify the web content with a type. The types could be specified in the portal-ext.properties, being the next the default types list: # # Set the list of article types. The display text of each of the article # types is set in...

Unable to export users to CSV from some instances

legacy Troubleshooting

Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100] java.lang.RuntimeException: java.lang.NullPointerException...

Child organizations and organization users are displayed in one list in DXP

legacy How To

Issue When I view an organization and the users and child organizations are paginated, I want to be able to view all the child organizations separated from all the users within the organization. Currently, they're in one unified list: Environment DXP 7.1 and higher Resolution Currently,...

Patching Tool fails to install due to lack of file space

legacy Troubleshooting

Issue When trying to install a patch, the Patching Tool fails with a java.io.IOException regarding file space despite having enough space in the mount or drive where Liferay resides: 14:04:59,116 DEBUG [b:?] Getting started to install: dxp-12 14:04:59,124 ERROR [h:?] java.io.IOException:...

Why does the LDAP import schedule start over whenever I reset my server?

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Issue I would like my LDAP import to run at specific times and dates. I can set LDAP import intervals by number of minutes through either System Settings or Instance Settings: Control Panel > Configuration > System Settings > search for "LDAP Import" Control Panel > Configuration >...

"Error on rename of" tables during upgrade when using Windows 10 and MySQL

legacy Troubleshooting

Issue When performing a Liferay upgrade, the process stops and you find the following error in the log: 2021-05-06 08:49:36.319 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.UpgradeProcess_7_0_0 in 33771 ms...

Unable to add new web content folder when characters blacklist is empty

legacy Troubleshooting

Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance Scope>Web Content Adding a new Web Content Folder will result in the following...

How to change the logo for Application Menu?

legacy How To

Issue How to change the logo for Application Menu? Environment Liferay DXP 7.3 Resolution The logo for Application Menu can be changed according to the following steps. Stop the server. Place the new log into [LIFERAY_HOME]/tomcat-9.0.40/webapps/ROOT/WEB-INF/classes/ folder, for example,...

When granting the "View" permission only for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add assets in "Forms" and "Documents and Media"

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Issue When granting the "View" permission only (as below) for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add things in "Forms" and "Documents and Media" Forms Asset Library Settings > Asset Library Entry: View Site and...

Can not install a hotfix in DXP 7.3 with fixpack dxp-1

legacy Troubleshooting

Issue Can not install a hotfix built for Liferay DXP 7.3 with baseline dxp-1. Patching tool shows a warning message about missing fixes Environment Liferay DXP 7.3 with dxp-1 Resolution Please use the parameter -force: ./patching-tool.sh install -force or patching-tool install force ...

How to install a different version of Patching Tool?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching Tool in order to install a specific hotfix. Environment Liferay SaaS Resolution...

Patching Tool 3 "info" Command showing multiple patches as "Will be Installed"

legacy Troubleshooting

Issue Patching Tool 3 info command shows multiple patches as "will be installed" Environment Patching Tool 3 Resolution Keep only the needed patches in the Patches folder For Example: If you have DXP-1 and hotfix-2 installed. If you receive new hotfix-3, it should be the only hotfix...

Patching Tool 3 selects older patch in the patches folder to Install

legacy Troubleshooting

Issue Patching Tool 3 selects older patch instead of the newest/latest in the patches folder to install I have more than one hotfix in the patches folder, and Patching Tool 3 selects the older one to install Environment Patching Tool 3 Resolution Keep only the needed patches in the...

Restrict guest users from accessing login page when attempting to access a protected page or resource

legacy How To

Issue By default, guest users are prompted to the login page when they are attempting to hit a url or access a resource that is protected and not available to guest users. I do not want guest users to be redirected to the login page. Environment Liferay Portal Liferay DXP Resolution...

DXP 7.3 Patching Source Code [Functionality Change]

legacy How To

Issue Can I patch DXP 7.3 in source mode? Where can I access DXP 7.3 fix pack and hotfix source code? Environment DXP 7.3 Resolution In an effort to improve the delivery of Liferay patches, we've now removed the source code from patch files. Prior to DXP 7.3, fix packs and hotfixes have...

'There are no patches installed' after applying a hotfix

legacy Troubleshooting

Issue We try to apply a hotfix to the container based on the image liferay/dxp: 7.3.10-ga1, but it is not working. The docker log shows initially the message: [LIFERAY] Patch applied successfully. But then shows the following message: INFO [main][StartupHelperUtil:107] There are no...

User 20156 is not allowed to access URL

legacy Troubleshooting

Issue While updating any user details the below error is thrown: WARN [http-nio-8080-exec-2][SecurityPortletContainerWrapper:348] User 20156 is not allowed to access URL http://localhost:8080/group/control_panel/manage and portlet...

Site Administrators can't add new members to their site

legacy Troubleshooting

Issue When a site administrator tries to add new members to a site, the site administrator is unable to see the list all available users in the portal. The site admin can only see users that have already been added as members and is unable to add any new members. Environment DXP 7.3...

F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"

legacy

Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the URL as a violation. Environment Liferay DXP 7.0+ Resolution As Liferay...

Patching Tool 'WARNING: some of the currently installed fixes are not available' while installing certain Fix Packs

legacy Troubleshooting

Issue When trying to upgrade from DXP 7.0 Fix Pack 90 to Fix Pack 96, the Patching Tool shows the following message: WARNING: some of the currently installed fixes are not available: * LPS-94011 * LPS-107323 The patch installation process won't run to prevent unintended rollbacks. If you...

Fixed Some Performance Issues in Liferay 7.0

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Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the browser in production environments. LPS-91566, LPS-92810, LPS-92402,...

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