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Issue When a custom canonical URL is configured on a HTML page, running themeDisplay.getCanonicalURL() in the browser console returns the friendly URL instead. Environment Analytics Cloud Resolution The getCanonicalUrl function is defined here. This method is not expected to read the URL...

Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the Activities card by clicking the Overview tab. Expected Results: The...

Issue Does Analytics Cloud track users who log in using the OAuth login API of Liferay?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution It does not matter how the user logs in, Analytics Cloud treats the user as a known user from the moment they log in., content:...

Issue If we download content through headless API, is it tracked by Liferay Analytics Cloud?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution Analytics Cloud was designed to track users who visit the site and to understand how they interact with the pages and content....

Issue The browser console is showing a 502 Bad Gateway on traffic from https://px.ads.linkedin.com, specifically https://px.ads.linkedin.com/collect?v=2&fmt=js&pid={PID}&time={TIMESTAMP}&url={URL} Environment Liferay DXP 7.3, 7.4 Resolution Please note that as this documentation...

Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the following instructions can be executed to test documentDownloaded...

Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the Matomo or Piwik fields, paste something like: "><img src=x onerror=alert(origin)>...

Issue When connecting to Analytics Cloud with DXP 7.4, there is no selection available for this version of Liferay in the "DXP Fix Pack Requirements" pull down menu.   Environment Analytics Cloud Resolution The DXP Fix Pack Requirements menu is provided to quickly redirect users to the...

Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration --> Public Page configuration --> Advanced Remove the sitemap url from the...

Issue Create a new Segment in Analytics Cloud (Static or Dynamic) that has members Create a new Dynamic Segment that has no members Wait until the segments sync from Analytics Cloud to Liferay DXP Go to Liferay > People > Segments  Expected Behavior: All AC Segments created should appear...

Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+   Resolution This kind of variable has been deprecated starting in 7.3 You can configure new rules using the variable User Agent and specifying the device brand...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish Activation'' option to start creation as directed by tutorial How do I...

Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope? Environment Analytics Cloud DXP 7.2+ Resolution The current behavior is...

Issue The priority value is important for search engine optimization (SEO) as it helps to understand the relative importance of different pages on a website. How to add the priority value in the generated Liferay DXP sitemap.xml? Environment Liferay DXP Resolution We can set a default...

Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So if a new segment is created in Liferay, it will automatically be...

Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171] com.liferay.portal.kernel.exception.P ortalException: Invalid token Environment Liferay DXP connected...

"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not recognized when migrating a custom portal-log4j-ext.xml from DXP 7.2 to...

Issue While working with configuring SEO and Open Graph in display page templates. Is it feasible to add custom tags and keyword metadata to journal web articles in order to integrate tags in a display page template visualization? Environment Liferay DXP 7.4 Resolution At the moment, the...

Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud https://osbasahbackend-ac-europewest2.lfr.cloud...

Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The text Custom Field must be created as "Searchable" and the option "As Keyword"...