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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel utilization report, covering an extended time period. What is the maximum...

Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and over in time. Environment Liferay Analytics Cloud Resolution Analytics Cloud stores...

Issue  Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and properties you can add to your Workspace. However, you still need to watch out for...

Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all contacts: Uncheck Sync all contacts → Save → check Sync all contacts → Save If...

Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP  Analytics Cloud (Token-based connection) Resolution Sync happens every hour.    , content:...

Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends them by batch of 100., content:...

Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media Gallery is not tracked out-of-the-box.  Additional Information You can treat the...

Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the connector if Fix Pack 8 is installed. Environment Analytics Cloud Liferay...

Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need to be able to set both AND and OR variables in the same segment....

Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed" Environment Liferay DXP 7.0+ Liferay Analytics Cloud Resolution The root...

Issue Is there any other source of information where we could get additional search history information from Liferay or directly from Elasticsearch? How can we provide customers with metrics, beyond the top 5 search terms? Environment Liferay DXP Resolution With a Platinum License...

Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you need to go to Settings > Workspace Here you’ll find the timezone menu. Change...

Issue Sitemap should not generate with more than 50,000 entries or 50 MB in size (this is Google standard).  Steps to reproduce: Run the following Groovy script: def company = com.liferay.portal.kernel.util.PortalUtil.getCompany(actionRequest); long companyId = company.getCompanyId();...

Issue When comparing the Events and Individuals report, how can we determine the specific user that is associated with an event? The “userId” data from the Events export never matches up with the “demographics.uuid” or “id” from the Individual export.   Environment Analytics Cloud  ...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the portal and it says it should take around 1 hour, but after more than this...

Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon.  Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations, save these changes Click SEO, and add any desired robot options to the text box,...

Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter ?segmentsExperienceId=0 can be seen appended at the end. Environment 7.3 U4 Resolution Update to...

Issue We are currently running an A/B test. The entire team is hitting the page and we've noticed that no data has been flowing over to Analytics Cloud. Environment 7.4 DXP Analytics Cloud Resolution When individuals interact with a synced site and assets, it generates events, such as...

Issue I want to apply a user segment based on a geolocation condition. Is it possible? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.4 u44+ Since Liferay DXP 7.4 u44+, this functionality is available out-of-the-box: Segmentation By Geolocation. DXP 7.2, 7.3...

Issue Is it possible for Analytics Cloud to track Document Downloads and Previews from a collection of documents displayed via the Collection Display Fragment? Environment Analytics Cloud Resolution There is no current out of the box solution to track Downloads and Previews displayed on...