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Unable to find products with ID via Headless API

Issue Noticed that products have two ID fields, when you fetch them via headless API id productId id is visible on the UI and productId is not. When you try to get products via headless API using id, it does...

Firewall blocks URI for reserved characters

legacy Troubleshooting

Issue URI contains reserved characters such as "$" and certain firewall rules block these URI's. Environment DXP 7.4 Resolution Many URL schemes reserve certain characters for a special meaning. However, this is not...

POST request with multipart/form-data downloads the file

legacy

Issue A POST request with multipart/form-data and appropriately sized attached file downloads the file to the temporary disk folder Antivirus agent may detect malicious file(s) in the folder after a similar...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v5_2_2.DLFileEntryDDMFormInstanceRecordUpgradeProcess

legacy Troubleshooting

Issue During the upgrade process from DXP 7.3 to DXP 7.4, a NullPointerException is being reported with the following stack trace: 2023-04-04 17:03:17.835 INFO [main][UpgradeProcess:145] Failed upgrade process...

How to rotate Liferay logs per day

legacy How To

Issue Liferay logs can be configured to rotate each day. Environment Liferay DXP 7.4 Resolution Liferay logs default configuration is defined to make logs rotate each day. If you have applied a different...

How to stop generating the redundant logs in {liferay_home}

legacy Troubleshooting

Issue Liferay logs are generated in multiple locations: Users want to stop generating redundant logs in multiple locations. {liferay_home}/tomcat/logs/catalina.out {liferay_home}/logs/liferay.xyz.log...

Ip and Port for integrating Libreoffice

legacy

Issue What IP and Port needs to be added for integrating Libreoffice with Liferay? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In case the application is installed on the same server, IP...

After changing the default language of a site I can no longer create objects

legacy Troubleshooting

Issue Changing the default language on a site leads to an error when creating an object. The UI shows this error: Unexpected token '<',"<!DOCTYPE "... is not valid JSON Environment Liferay DXP 7.4 Resolution This...

DL Reference Observed When Publishing Web Content to a Live Site

legacy Troubleshooting

Issue When publishing web content to a live site, the following DL Reference may be observed: $dl-reference=/group/123456/com.liferay.document.library.kernel.model.DLFileEntry/123456789.xml$ The root cause of this...

Methods (createResponseMessage) and (sendSynchronousMessage) Removed?

legacy

Issue We have used the following two methods: (createResponseMessage) and (sendSynchronousMessage) in Liferay 7.0 for a long time. We are now upgrading to Liferay 7.4 and they are no longer working as they did. ...

'Error:Internal Server Error' when editing field formula in objects

legacy

Issue When adding data in the Formula Builder field and then deleting it, it is not possible to save Steps to Reproduce: 1) Navigate to Control Panel -> Objects 2) Create one objects 3) Add a field formula 4) Go to...

What is a Vanilla Bundle?

legacy How To

Issue What does it mean to test with a Vanilla Bundle? Environment DXP 7.0 | DXP 7.1 | DXP 7.2 | DXP 7.3 | DXP 7.4 Resolution Firstly, it may also be referred to as a clean, blank, or fresh bundle. In Liferay Support...

Is there a Tool to Whitelist Specific Regex in OSGi?

legacy

Issue Is it possible to enable a whitelisting of specific regex for OSGi module configurations? Environment DXP 7.2 Resolution There are not any out of the box tools regarding whitelisting specific regex for OSGi. The...

Virtual instance can’t be accessed after backup recovery

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a backup restore from one environment...

Task scheduler extending BaseMessageListener not working after restart

legacy Troubleshooting

Issue A task scheduler component extending BaseMessageListener works correctly when deployed to Liferay. When the server is rebooted, though, the task is not registered and it won't be executed. Environment Liferay...

The webapps folder is re-created

legacy Troubleshooting

Issue We have moved the $CATALINA_HOME/webapps folder to a separate partition. We have updated the appBase attribute to point to the new directory, and have deleted the original webapps folder under $CATALINA_HOME. We are...

WYSIWYG editor in custom jsp is not working

legacy Troubleshooting

Issue Adding a WYSIWYG editor to a portlet by following this document is not working with the below error 2023-01-02 10:04:42.080 ERROR [http-nio-8080-exec-6][IncludeTag:128] Current URL /announcements...

Receiving NoSuchMethodError on DLAppService.AddFileEntry function

legacy Troubleshooting

Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry( String externalReferenceCode, long repositoryId, long folderId, String sourceFileName, String...

The mandatory field Language of object is empty and is possible to save the changes

legacy Troubleshooting

Issue Why it is possible to save the mandatory Language field without any value? Steps to reproduce: 1) Navigate to Control Panel > Object > Objects 2) Create a custom Object 3) Create a Text field 4) View this...

Getting the Liferay Session ID in Javascript

legacy Troubleshooting

Issue We can't extract the session ID using JavaScript, because the Liferay.ThemeDisplay.getSessionId() function consistently returns an empty string. Environment Liferay DXP 7.4 Resolution By default, the...

Remove "Danger" alert for users when session times out

legacy How To

Issue In Liferay portal, when the session is inactive, the users are seeing "Danger: Due to inactivity your session timed out." Environment Liferay DXP 7.0+ Resolution It is possible to disable the notification, by...

Does the Admin user have to be active to upgrade Liferay?

legacy

Issue We are going to upgrade our Liferay portal and would like to know if there is any problem if the Admin user is inactive. Environment Liferay DXP 7.4 Resolution To perform the Liferay upgrade it is not...

How to trigger test emails from Liferay?

legacy How To

Issue We have configured our SMTP in Liferay. We would like to test if emails are sent and received. How can we trigger a test email from Liferay? Environment Liferay DXP 7.4 Resolution You can use the attached...

ORA-00001 WARN: unique constraint

legacy Troubleshooting

Issue When upgrading from DXP 7.2 to 7.4 U53 using an Oracle database, we faced the following WARN message: ORA-00001: unique constraint (PORTALESLIFERAY1.IX_CB778855, nos podeis decir a que se debe y si afecta al...

How to check jar versions of certain marketplace apps

legacy How To

Issue You might use our OOTB jars to build your modules and for that reason you wish to know the version before an upgrade process, for example Environment Liferay DXP 7.0+ Resolution Navigate to...

The Theme is Broken With NPE thrown in the Log

legacy Troubleshooting

Issue The theme is broken when accessing non-existent pages. NPE is also thrown in the log. Reproduction Steps: Access non-existent pages http://localhost:8080/web/guest/p/ Or create a commerce site named "xyz" and access...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v1_1_2.DynamicDataMappingUpgradeProcess

legacy Troubleshooting

Issue During your upgrade process, you might encounter an error where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NullPointerException: Caused by:...

Database partitioning feature

legacy

Issue Is there a database partitioning feature available for Liferay DXP 7.3 or 7.4? Environment DXP 7.3 DXP 7.4 Resolution The database partitioning feature is in a kind of lab status for 7.4 to be used and tested...

User's IP address registered as IP address of web server

Troubleshooting

Issue After configuring Liferay in a frontend server (e.g., Apache, Nginx) and Load Balancers, when a user logs in, the value of the loginIp column in the User_ table is registered as the same local IP addresses of the...

Sync and AsyncExportImportLifecycleMessageListener unsatisfied references

legacy Troubleshooting

Issue When you execute the command ds:unsatisfied in the Gogo Shell, you get this output: Declarative Service {id: 2457, name: com.liferay.exportimport.lifecycle.SyncExportImportLifecycleMessageListener,...

"No CommerceChannel exists with the key" when starting Liferay

legacy Troubleshooting

Issue After upgrading from Portal 6.2 to DXP 7.4 Update 66, we see the following error in the log when starting Liferay: ERROR [http-nio-8080-exec-10][MiniCartTag:123] null...

The Chat Provider I want to use is not in the list of available Chat Providers

legacy How To

Issue I would like to enable Click To Chat in our Liferay instance. I have checked the documentation: Enabling Automated Live Chat Systems The Chat Provider I want is not in the supported list: Getting The Chat...

Deploying a Portlet to Liferay 6.2 on Tomcat 8, causes listerner tags in Web.xml of portlet to change to Context-param tags

legacy Troubleshooting

Issue Deploying a portlet developed for Liferay 6.2 on Tomcat 7, on a Liferay 6.2 instance running on Tomcat 8 causes the portlet's web.xml file to reflect the following changes: The web.xml before it is deployed had...

I want to disable Basic Auth for JSONWS

legacy How To

Issue I want to disable Basic Auth for JSONWS (JSON web services) in Liferay so that only OAuth is used for a specific jsonws method (i.e. expandovalue) Environment DXP 7.4 Resolution Basic Auth can be entirely disabled,...

User clicks not tracked correctly

legacy Troubleshooting

Issue The number of hits goes up by 2 Steps to reproduce: 1) Add "live.users.enabled=true" to portal-ext.properties and start portal 2) Navigate to Control Panel > Monitoring 3) View the number of hits 4) Refresh...

Web content with special characters in their title, their friendly URL is populated with C% code

legacy Troubleshooting

Issue The Friendly URL presented when editing a Web Content is displayed with C% code in the special characters, making it difficult to forward that URL. Environment Liferay DXP 7.4 (equal to or below Update 40)...

Is there any Instance Level Configuration for Google Captcha?

legacy

Issue Is there any instance level configuration for Google Captcha Environment Liferay DXP 7.4 Resolution The Google Captcha can only be enabled via System Settings > Security Tools > CAPTCHA, which is a server level...

Navigating to URL after setting Redirect Pattern is giving 404 error

legacy Troubleshooting

Issue When Redirect Pattern is defined such as below to redirect pages, navigating to the URL gives 404 error instead of redirecting properly. Environment DXP 7.4 u65 and lower Resolution By default, patterns defined...

Saving Site Settings - Languages takes a long time

legacy Troubleshooting

Issue The issue can be reproduced with the following steps: 1. Go to configuration then select site setting. 2. Select Define a custom default language and additional available languages for this site. 3. Click on save....

Fragment's Edit/Update Date Isn't Getting Updated

legacy Troubleshooting

Issue When making edits to fragments and publishing those fragments, the "Modified time" of the fragment is not updated accordingly. Steps to Reproduce: Navigate to Design > Fragments Add a Fragment Collection and create...

Make Editable Fields in a Custom Widget Embedded in Fragment

legacy

Issue I have a custom widget and write editable fields in the JSP like this. <div class="form-group required"> <label class="required-field-lbl form-field-lbl" data-lfr-editable-id="resume-name"...

Portal getting slow/down frequently

legacy Troubleshooting

Issue Liferay portal gets too slow or down frequently and below threads are observed in the thread dumps: at java.util.regex.Pattern$BnM.match(Pattern.java:5483) at java.util.regex.Matcher.search(Matcher.java:1248)...

Adding and deleting a Fragment before publishing the page still count

legacy Troubleshooting

Issue The issue can be reproduced with the following steps: 1. Add a new Fragment Sets. 2. Add a new Basic Fragment. 3. Create a Content Page. 4. Add the newly created fragment to the Page and delete the fragment from the...

Frontend server or load balancer IP is displayed in the HTML source code of Liferay pages

legacy Troubleshooting

Issue We have detected that if you go to the "view page source" option, open the HTML source code of any Liferay page and search the getRemoteAddr text, you will see the internal frontend server (Apache, Nginx) or load...

What are the risks of using the FreeMarker variables utilLocator, objectUtil, and staticUtil

legacy

Issue The variables utilLocator, objectUtil, and staticUtil are restricted and inaccessible to the FreeMarker engine. What are the risks of using these variables? Environment All environments Resolution If there...

Upgrading Custom Themes not created with Liferay Theme Generator from DXP 7.0 to 7.4

legacy How To

Issue We want to upgrade custom themes from DXP 7.0 to 7.4. But the custom themes were not created using Liferay Theme Generator. Can we upgrade custom themes using Liferay Theme Generator following this article? ...

Maximum Days to Display option not working as expected in Calendar event

legacy Troubleshooting

Issue Steps to Reproduce: 1) Start a Liferay bundle 2) Add Calendar portlet to a page. 3) Go to Configurations of calendar portlet. 4) Go to display settings and do the following settings. i) Enable only the Agenda...

Soft Delete for Sites and Pages

legacy

Issue When deleting pages and sites, they are permanently deleted, making the process irreversible. Is there any parameters where I can configure this exclusion with the possibility of reverting? Environment All...

ConnectionPoolTimeoutException: Timeout waiting for connection from pool exception when using HttpUtil.URLtoString method from a custom development

legacy Troubleshooting

Issue We are using Liferay URLtoString method from com.liferay.portal.kernel.util.HttpUtil in our custom development to call an external web service We are getting ConnectionPoolTimeoutException: Timeout waiting for...

Unable to sort the entries by using the External Reference Code

legacy Troubleshooting

Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4)...

The exception "java.lang.NoClassDefFoundError: aries/base/Parameter" occurs after upgrading from 7.3 GA1 to 7.3 Update 21

legacy Troubleshooting

Issue I am seeing this error after upgrading Liferay 7.3 GA1 to 7.3 Update 21 with WebLogic 12c R2 java.lang.NoClassDefFoundError: aries/base/Parameter Environment DXP 7.3 Resolution Update the portal property...

Basic document file entry type group id is zero

legacy

Issue After upgrade to DXP 7.4 U67 from 7.0, in DLFileEntryType table the entry for Basic Document type has the following fields set to zero: fileEntryTypeId, groupId, companyId, userId. Is this the intended behavior?...

Service Builder fails to build modules if trash-enabled="true" is added as a property

legacy Troubleshooting

Issue If the service builder entity has the attribute trash-enabled="true" defined, the corresponding abstract methods were generated for the model & wrapper classes(FooModel, FooModelImpl, FooWrapper) for...

Web Content Templates error: ORA-00932, during sorting them

legacy Troubleshooting

Issue Experiencing a misbehavior after trying to sort the Web Content Templates: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null ERROR [http-nio-8080-exec-7][SqlExceptionHelper:142] ORA-00932:...

OSGi configuration disappears

legacy Troubleshooting

Issue Settings performed through OSGi appear to be lost. Environment Liferay DXP Resolution Check the following aspects: Database: If portal is pointing to a wrong database where configuration isn't defined...

How to modify API URL?

legacy Troubleshooting

Issue If we are removing the /o/ from URLs, they are not recognised anymore. Environment Liferay DXP 7.1+ Resolution You can create a hostname e.g. api.something.com and have Apache (or Nginx) do the proxy pass to...

NullPointerException - liferay/monitoring

legacy Troubleshooting

Issue You might encounter some excessive logging in your portal related to Liferay Monitoring: ERROR [liferay/monitoring-982][ParallelDestination:59] Unable to process message {destinationName=liferay/monitoring,...

"No User exists with role Administrator" error seen when upgrading Liferay

legacy Troubleshooting

Issue "No User exists with role Administrator" error is seen when upgrading major Liferay versions, as follows: ERROR [main][VerifyProcessTrackerOSGiCommands:323] null com.liferay.portal.verify.VerifyException:...

"Detected reserved friendly URL" error during upgrade

legacy Troubleshooting

Issue During Liferay upgrade I get the following error related to friendly URL: Class name: com.liferay.portal.verify.VerifyLayout 1 occurrences of the following errors: Detected reserved friendly URL "/apirila"...

Update database indexes

legacy How To

Issue You might face a requirement where you need to update your database indexes, such as during an upgrade process or a database migration process Environment Liferay DXP 7.0+ Resolution Up until Liferay DXP 7.3:...

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