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Are Document Previews in Liferay Compatible with '.potx' File Extensions?

Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....

Special characters like apostrophe (') is displayed as its ASCII value in the account address field

legacy Troubleshooting

Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an...

After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup

legacy Troubleshooting

Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...

Make certain pages accessible to specific IPs only

legacy How To

Issue How to make certain pages to be accessible only via specific IPs. Environment Liferay DXP [all versions] Resolution In order to allow certain pages to be accessible via specific IPs, users can perform...

Unwanted spaces appearing after HTML tags in translated text

legacy Troubleshooting

Issue When using HTML tags like <strong>, <b>, <h1>, <span>, and <i> within internationalized text in the Language Override functionality, an unnecessary space is generated after the closing tag when the text is rendered...

Receiving resource not found error when creating commerce product through headless API

legacy Troubleshooting

Issue When creating a product using headless API. After creating it, the product status shows 'Approved'; however, when searching for the product or clicking the product to open it, that shows the resource not...

How to set up Search Blueprints to be used with Search headless API

legacy How To

Issue You do not find a suitable headless API or is not still developed by Liferay so you would like to create your own search blueprint and invoke it easily from Search API. For example, retrieve draft...

JournalContentSearchLocalServiceUtil.getLayoutIds returns an empty list

legacy Troubleshooting

Issue When trying to retrieve the pages where a web content article is displayed using its articleId, an empty list is returned. After instantiating a web content in a Content Viewer, the following...

Null Values for PortalInetSocketAddress and PortalProtocol for Cluster Nodes

legacy Troubleshooting

Issue When running a Groovy script to check cluster formation, the output shows "null" for PortalInetSocketAddress and PortalProtocol for some nodes. Environment DXP 7.4 Quarterly Releases Resolution...

ERR_CONTENT_DECODING_FAILED

legacy Troubleshooting

Issue When the user is accessing their DMS application, sometimes they encounter the below error in the browser console: Error : Failed to load resource: net::ERR_CONTENT_DECODING_FAILED....

What 'type' parameter should I provide to the addUser() function when creating a User through API?

legacy

Issue I would like to create a user via UserLocalServiceUtil.addUser() One of the parameters required is 'int type'. What value should I provide to this type parameter? Environment DXP 7.4 Quarterly Releases...

URL redirection between sites in Liferay DXP 7.4

legacy Troubleshooting

Issue After migrating from Liferay DXP 7.3 to DXP 7.4, URL redirection rules defined in rewriteurl.xml (no longer supported in 7.4) and through .config files stopped working. Liferay’s built-in redirection...

Groovy Scripts not working on Partner Portal

legacy Troubleshooting

Issue While filling out the upgrade request form on Partner Portal, the groovy scripts 'ee_6_2-all.groovy' and 'PrintDatabaseInfo_DXP_Modified.groovy' are not working. Environment Liferay Portal 6.2...

Database Upgrade from Liferay 6.2 to DXP 2024.Q4 Fails on Oracle 19

legacy Troubleshooting

Issue When upgrading from Liferay 6.2 to DXP 2024.Q4 quarterly release using the `db_upgrade_client.sh` script, the process fails with the following error: Type change is not allowed when altering column name. Column...

Video loads multiple times on page refresh/ page navigation

legacy Troubleshooting

Issue When a video is added to the page and the page is refreshed, the video gets loaded multiple times which is ultimately impacting the performance of the page. Steps to reproduce: 1. Go to Documents and...

Liferay REST Module Failing After Adding JJWT Dependencies

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

Client Extension Batch Not Inserting Object Entries

legacy Troubleshooting

Issue We have a batch client extension to deploy List Definitions and Object Definitions, and we tried to use the same batch CX to insert object entries for an object definition. However, the batch seems to ignore the...

How to get the portlet ID in the Asset Publisher template

legacy How To

Issue How can I obtain the portlet ID, which is used for advanced styling, within the Freemarker template of the Asset Publisher? Environment Liferay DXP 7.4+ Resolution The portlet ID used for advanced styling is a...

ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198] Unable to uninstall org.eclipse.osgi

legacy Troubleshooting

Issue After restarting the server, the system shuts down and displays a 503 error. The following error appears in the logs: 2024-11-29 22:12:03.912 ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198]...

Where can I see image details in the Headless API response for Vocabularies?

legacy

Issue I cannot see image details for Categories in the Headless API response upon calling /o/headless-admin-taxonomy/v1.0/taxonomy-categories/{{categoryId}} Environment Liferay 7.4 Quarterly Releases...

String ¿¿¿¿¿¿ is displayed in several Web Contents after upgrading

legacy Troubleshooting

Issue After upgrading, some Web Contents are displayed with the string ¿¿¿¿¿¿¿. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1, 2024.Q2, 2024.Q3 Resolution The string ¿¿¿¿¿¿ is codification of the...

When a virtual instance is created via a headless API, the admin user's email address changes

legacy Troubleshooting

Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set...

Spring Framework 6 and JDK 21 Compatibility with Liferay DXP

legacy

Issue There is a need to upgrade the application to Spring Framework 6 due to security vulnerabilities in Spring 5.x. Is Spring 6 compatible with Liferay DXP 7.4 or later patches? What is the exact version...

What is the use of XML files in logs folder?

legacy

Issue Users can find two sorts of files in the liferay-dxp/logs folder .log and .xml. What is the purpose of XML log files? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution XML log file...

Error when projecting a clob field in a DSL query with an Oracle database

legacy Troubleshooting

Issue Given the following DSL query: DSLQuery testQuery = DSLQueryFactoryUtil.select(ddmfaTable.largeAttributeValue) .from(ddmfTable) .innerJoinON(ddmfaTable,...

'OutOfMemoryError' during PDF preview generation

legacy Troubleshooting

Issue Application nodes frequently crash. The following error appears in the logs: ERROR [liferay/document_library_pdf_processor-1][PDFProcessorImpl:795] java.util.concurrent.ExecutionException:...

Glowroot Access for Non-Admin Users

legacy

Issue The user encountering an issue with accessing Glowroot using roles other than administrator. Here are the steps performed: 1. Started the server using the command: ./catalina.sh glowroot run 2. Navigated to...

The per-virtual instance portal properties file feature has been removed

legacy Troubleshooting

Issue The per-virtual instance portal properties file feature is deprecated. Files such as portal-[companyId].properties will no longer be considered The JVM property -Dcompany-id-properties=true is also no longer...

REST Builder fails after upgrading to DXP 2024.Q1.5

legacy Troubleshooting

Issue: We have observed that the REST Builder is failing after upgrading from DXP 2023.Q4.4 to DXP 2024.Q1.5, and the following error occurs: The liferay.workspace.docker.image.liferay property is...

Can we enable a prompt for asset removal?

legacy How To

Issue Currently, there is no confirmation message before we remove assets (web contents, documents etc) asking us if we really want to do it This could lead to accidental deletions which of course can be...

Unable to disable Email Verification in the Control Panel Instance Settings

legacy Troubleshooting

Issue When attempting to uncheck the "Require strangers to verify their email address?" option under Instance Settings → User Authentication and clicking Save, the setting reverts to being checked. Environment Quarterly...

Configure Rate Limiting in Apache for Liferay Forms

legacy How To

Issue How to prevent users from submitting a form too frequently (e.g., more than 10 times in 10 seconds) in a custom MVC portlet. Environment Liferay DXP 7.4 Resolution Configure rate limiting directly in the...

Why is Javascript utilized more than HTML in Liferay, given that it has an influence on site performance?

legacy

Issue Why is the Javascript percentage high as compared to the HTML percentage in Liferay, which should be vice versa in any application if someone wants their sites to be crawled by Google? As per the GSC (Google...

Null captcha text in a custom development using liferay-captcha taglib

legacy Troubleshooting

Issue After adding the captcha taglib in a custom JSP, for example: <liferay-captcha:captcha url="${captchaURL}" /> CaptchaUtil.check(actionRequest) is returning an error since CAPTCHA_TEXT is null....

WAR Deployment Issue with Java 17

legacy Troubleshooting

Issue I'm seeing the following error when deploying a war portlet that was compiled using Java 17: ERROR [fileinstall-directory-watcher][DirectoryWatcher:988] Unable to start bundle:...

When will Liferay support JBoss EAP 8?

legacy

Issue Do you have plans to support JBoss EAP 8 for the Liferay Quarterly Release? Environment Liferay Quarterly Release Resolution We still have not indicated or planned the exact Quarterly Release where the JBoss EAP...

Marketplace License Does Not Appear On Our Account and Purchased Apps Not Visible

legacy How To

Issue We purchased a perpetual license to the RTG Survey Portlet, but it seems that it's no longer attributed to our account. As the marketplace has changed significantly since we last had to re-issue a license key,...

"Single Node (Memory Clustered)" type of jobs are not scheduled

legacy Troubleshooting

Issue When restarting the Liferay portal, the job schedulers are not auto-scheduled in a Single Node (Memory Clustered) environment. Expected result: Next Run Date will show an actual date Actual result: Next Run...

Can Liferay integrate logs with SIEM?

legacy

Issue Is it possible to integrate Liferay's application log entries with a centralized logging system like SIEM(Security Information and Event Management)? Environment DXP 7.4 Resolution SIEM integration may be possible...

Using the "ehcache.multi.vm.config.location" property, the "java.lang.NullPointerException: Configuration Path is Null" error occured

legacy Troubleshooting

Issue After configuring the "ehcache.multi.vm.config.location" property in portal-ext.properties, the following errors occurred. ERROR [SCR Component Actor][ROOT:47] bundle...

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