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Huawei devices and Liferay Push notifications
legacy Troubleshooting
Issue Liferay Push uses Firebase Cloud Messaging. Firebase Cloud Messaging will not send notifications to devices that don't have Google Services running on them. As of May 16, 2019, Google Services cannot run on...
Custom Category in Breadcrumb
legacy
Issue Trying to add an entry in Liferay Breadcrumb in the custom portlet.  Environment Liferay DXP 7.0 Resolution The requirement is not available out of the box in Liferay. If you want to achieve this functionality,...
New Virtual Instance cannot be created if "passwords.default.policy.check.syntax=" is set to true
legacy Troubleshooting
Issue If I set passwords.default.policy.check.syntax=true in my portal-ext.properties file, I cannot create a New Virtual Instance I get an error in the logs: ERROR...
Unable to preview images when selecting images in Web Content image field
legacy Troubleshooting
Issue Unable to preview images when selecting images in Web Content image field. Environment Liferay DXP 7.1 Resolution There is a possibility the issue is caused by the missing configuration on the Adaptive Media page....
Only deleting pages from Staging to Remote Live
legacy How To
Issue I want to be able to delete pages on my Remote Live site without publishing any other changes or content from Staging to Remote Live. Environment Liferay DXP Resolution After deleting the respective pages from the...
How Do I Change Where Documents are Stored When Uploaded Through the Forms Upload Field?
legacy Troubleshooting
Issue As an administrator, I would like to make the files uploaded by one user through the forms upload field hidden from other users, but I don't see a way to restrict view permissions to the Document Library...
Disabling embedded Elasticsearch in DXP 7.3
legacy How To
Issue How to disable the Embedded Elastic Search? Environment Liferay DXP 7.3 Resolution Please refer to the steps below: Create a configuration file...
Uploading Images through Web Content disappear after upgrade
legacy Troubleshooting
Issue When uploading images using the image field in a web content structure, the images do not appear in the documents and media portlet. After running the upgrade to Liferay DXP 7.3 from a prior version of Liferay,...
Control Panel Menu is displaying for all users
legacy Troubleshooting
Issue All authenticated users are seeing the Control Panel displayed on the left-hand side of the screen Environment Liferay DXP Resolution Display of the control panel is controlled by the permission...
Unable to download files bigger than 1GB: "upstream prematurely closed connection while reading upstream"
legacy Troubleshooting
Issue You can not download big files from the Liferay DXP, in general you can have problems with files bigger than 1 GB, as commonly are some LAR files. There is an error in the webserver service's log file similar...
Number of unknown visitors is lower for past months than it was before in Analytics Cloud
legacy
Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and...
Your browser doesn‘t support pasting with the toolbar button or context menu option
legacy How To
Issue When trying to paste content from the clipboard into the CKEditor through the "Paste as plain text" button on Google Chrome or Mozilla Firefox, you'll receive the message: Environment Liferay DXP 7.2+...
How to identify the fixes included in a hotfix
legacy How To
Issue I want to be able to know what fixes are included in my hotfix. Environment Liferay Portal Liferay DXP Resolution The hotfix ZIP archive contains a file called fixpack_documentation.xml. All the fixes included in...
Values of hidden form fields are not saved/submitted anymore
legacy How To
Issue After installing dxp-18 (DXP 7.1) or dxp-2 (DXP 7.2), values we have in form fields hidden through rules show empty after submitting the form, when viewing the form entries. Environment DXP 7.1 DXP 7.2 Resolution...
Unable to initialize Elasticsearch cluster, health status is in RED
legacy Troubleshooting
Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status...
Users without Admin role cannot initiate SSO on the SP when using expando fields
legacy Troubleshooting
Issue When using expando field as "Name Identifier Attribute Name=expando:concurid", user without Administrator role can not initiate SSO. Steps to reproduce: On IdP end Add a custom field 'field1' for user.  Go to SAML...
Additional JavaMail properties not being considered in mail server configuration
legacy Troubleshooting
Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...
Service keeps on restarting
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on...
CDN Server location for Liferay Cloud
legacy
Issue Where are the CDN server locations? Environment Liferay Cloud Resolution CDN available in Liferay Cloud is provided by Google Cloud Platform (GCP). Please check the GCP's CDN location for more...
Workflow is not getting triggered on a custom entity
legacy Troubleshooting
Issue The below errors are observed on the Liferay console whenever trying to apply a 'Single Approval Workflow' on a 'Custom Entity' ERROR...