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Video loads multiple times on page refresh/ page navigation
legacy Troubleshooting
Issue When a video is added to the page and the page is refreshed, the video gets loaded multiple times which is ultimately impacting the performance of the page. Steps to reproduce: 1. Go to Documents and...
Client Extension Batch Not Inserting Object Entries
legacy Troubleshooting
Issue We have a batch client extension to deploy List Definitions and Object Definitions, and we tried to use the same batch CX to insert object entries for an object definition. However, the batch seems to ignore the...
ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198] Unable to uninstall org.eclipse.osgi
legacy Troubleshooting
Issue After restarting the server, the system shuts down and displays a 503 error. The following error appears in the logs: 2024-11-29 22:12:03.912 ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198]...
What is the use of XML files in logs folder?
legacy
Issue Users can find two sorts of files in the liferay-dxp/logs folder .log and .xml. What is the purpose of XML log files? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution XML log file...
'OutOfMemoryError' during PDF preview generation
legacy Troubleshooting
Issue  Application nodes frequently crash. The following error appears in the logs: ERROR [liferay/document_library_pdf_processor-1][PDFProcessorImpl:795] java.util.concurrent.ExecutionException:...
Glowroot Access for Non-Admin Users
legacy
Issue The user encountering an issue with accessing Glowroot using roles other than administrator. Here are the steps performed: 1. Started the server using the command: ./catalina.sh glowroot run 2. Navigated to...
Why is Javascript utilized more than HTML in Liferay, given that it has an influence on site performance?
legacy
Issue Why is the Javascript percentage high as compared to the HTML percentage in Liferay, which should be vice versa in any application if someone wants their sites to be crawled by Google? As per the GSC (Google...
The per-virtual instance portal properties file feature has been removed
legacy Troubleshooting
Issue The per-virtual instance portal properties file feature is deprecated. Files such as  portal-[companyId].properties will no longer be considered The JVM property -Dcompany-id-properties=true is also no longer...
Unable to disable Email Verification in the Control Panel Instance Settings
legacy Troubleshooting
Issue When attempting to uncheck the "Require strangers to verify their email address?" option under Instance Settings → User Authentication and clicking Save, the setting reverts to being checked.  Environment Quarterly...
JS file caching
legacy
Issue How to enable the cache for the JS file? On each page refresh, all default JS is getting called, impacting site performance. Environment Liferay Paas Liferay Quarterly Release Resolution While refreshing the...
Marketplace License Does Not Appear On Our Account and Purchased Apps Not Visible
legacy How To
Issue We purchased a perpetual license to the RTG Survey Portlet, but it seems that it's no longer attributed to our account. As the marketplace has changed significantly since we last had to re-issue a license key,...
Framework Event Dispatcher error is seen reporting missing packages when trying to connect an upgraded database to a new environment
legacy Troubleshooting
Issue After upgrading to a Liferay Quarterly Release version and trying to connect the upgraded database to the production environment, a Framework Event Dispatcher error is seen reporting missing...
Performance issues while automatically propagating default fragments changes during deploy process
legacy Troubleshooting
Issue Facing slowness issues when trying to add/edit a content page (other types of pages work fine). The slowness is observed when starting the portal and trying to add/edit the content page. After...
Alternative to using the Registry API in Liferay DXP 7.4
legacy How To
Issue Upgrading from Liferay DXP 7.3 to 7.4 can found issues with a custom module that overrides jsp files and uses the Core Registry API...
How to check cxf-core jar version?
legacy How To
Issue How can users check the cxf-core jar version in DXP?  Environment Liferay DXP [All versions/updates] Resolution To verify the version of org.apache.cxf, use the following command in the gogo shell: ss -s |...
Can we retrieve the list of Collections/ContentSets' names using headless API?
legacy Troubleshooting
Issue Using Liferay's headless-delivery API, it’s not possible to retrieve Collections' (referred as ContentSets in the API) names. The user wants to retrieve the collection by its name. There is a similar feature for...
Deploy Liferay DXP 7.4 as a Service
legacy How To
Issue How do you deploy Liferay as a service in Linux? Environment Liferay DXP 7.4 Quarterly Release Prerequisites Need Root user level. Resolution Create liferay.service file as root user in...
Show event of one person to another person
legacy
Issue There is a requirment wherein some users that belongs to higher authority sets their events in their respective calendar and 1 user who is secretory has to see the calendar of higher authority users one...
Receiving the 'Unable to parse upload request' when try to upload folder
legacy Troubleshooting
Issue Receiving the error in the logs when trying to upload the folder using the custom module. Steps to reproduce: 1. Start the server. 2. Deploy the sample portlet for uploading the folder in the bundle. 3....
Getting dozens of "BundleException: A bundle is already installed with the name XXX" errors on sever startup
legacy Troubleshooting
Issue When starting the server, multiple messages similar to the following are logged, indicating failed module installations (typically after an upgrade): 2024-11-19 10:05:39.082 ERROR...