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Automated backup failure due to Error 408 (Request Timeout)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have identified an incident where a backup failure may occur on...
No fragment link is shown on pages
legacy Troubleshooting
Issue Fragment editable links only work by default in English Steps to reproduce: 1. Start Liferay DXP-7.4-u22 2. Edit the home page 3. Add language selector to the page 4. Click on the Heading fragment on the home...
Blogs With Images Load Slowly and Eventually Time Out
legacy Troubleshooting
Issue When I try to navigate to a blog post that contains images, it loads very slowly and eventually times out. Images were copy/pasted from a local computer into the blog post (rather than being uploaded...
When and how are TLS certificates renewed?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We want to know when TLS certificates are renewed....
LDAP Import Enabled under SAML settings
legacy
Issue What is the actual functionality of LDAP Import Enabledunder SAML settings Environment Liferay DXP 7.2, 7.3, 7.4 SAML Resolution Checking LDAP Import Enabled under SAML settings affects 3 functions:...
Authentication flow in Liferay when LDAP is enabled
legacy
Issue Liferay is configured to use LDAP When Liferay Authentication will happen? When LDAP Authentication will happen? Environment Liferay DXP 7.0 -7.4 Resolution LDAP authentication always happens before...
Today's events are only visible under the Last 24 hours filter
legacy
Issue On various tabs, such as on the Known Individuals' overview tab, the Individual Events statistics chart does not display the events of the current day if the filter is set to Last 7 days or Last 30 days, Last 90...
User's aren't seeing the correct experience associated with their segment
legacy Troubleshooting
Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't...
Liferay slows down while discarding Publication conflicts
legacy Troubleshooting
Issue When I attempt to discard conflicts from a publication, Liferay slows down and eventually times out. Environment DXP 7.3 DXP 7.4 Resolution This issue is resolved by LPS-162683. Open a Help Center ticket to...
Where is the data center located for Analytics Cloud?
legacy
Issue I would like to know the Data Center location where Analytics Cloud stores all the data in order to be compliant with the current GDPR rules. Environment Analytics Cloud Resolution You can set the data center's...
Uploading a file with multiple extensions
legacy
Issue A multi-extension file is being uploaded via document and media Steps to reproduce: 1) Startup the server 2) Navigate to Control Panel>System Settings> Document and Media> Services> File Extension A file...
Why am I able to select search result sizes larger than the number of results returned?
legacy
Issue I would like search results to not offer batch sizes larger than the number of possible results. For example, if there are 6 results for a search, I would like search results to only allow me to select a...
getSearchHits() API method does not take the start value in consideration
legacy Troubleshooting
Issue I am using search API (as per article https://help.liferay.com/hc/en-us/articles/360029046411-Building-Search-Queries-and-Filters) and noticed that the size of the list returned by the SearchResponse.getSearchHits()...
Guest User sees blank page when viewing Web Content from Search Results Widget
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Widget page. 2. Place Search Bar and Search Results on the recently created page. 4. Create Basic Web Content (Demo Web Content) with an image and some text. 6. Create a new demo...
Configuring most viewed assets
legacy How To
Issue How to display the most viewed document(s) Environment Liferay DXP 7.1 Resolution Liferay provides an OOTB portlet MOST VIEWED ASSETS to configure and display the most viewed asset on a page. Add the...
Error: Please enter a valid property value
legacy
Issue Each time you add a property key or value with special characters a message pointing to the invalid string will be shown. Environment Liferay DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3, DXP 7.4 Resolution Currently...
Marketplace "my purchased" page is no longer accessible. How can I download the apps I already purchased?
legacy Troubleshooting
Issue With the updated Marketplace user interface, I can only see new applications and I can't access the "my purchased" page to access applications I previously purchased. Resolution The current workaround to...
Invoking Antivirus Scanning in your developments
legacy
Issue If you enable the antivirus scanning it will check files on upload to Liferay applications such as Documents and Media, Message Boards,... but you can also invoke the antivirus scan API directly from your...
Deadline in case of multiple password reset URLs
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException
legacy Troubleshooting
Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is...