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How to use multiple virtual hosts with the correct friendly URL for Web Content?
legacy Troubleshooting
Issue We have 2 virtual hosts: virtualhost1.com and virtualhost2.com, and also a web content with a link in the content field that points to a page or entity within the Liferay instance. When we have a web content with...
Does Liferay offer Asynchronous Indexing of PDF Text?
legacy
Issue We are trying to create journal articles with attached PDFs in them and index the PDF text via the IndexerPostProcessor because we would like any journal article to be keyword searchable for that PDF text and...
Can Liferay Linearize PDF Files?
legacy
Issue Does Liferay have the capability to linearize PDF files? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution Liferay does not have this capability.  Additional Information Disclaimer: The link below...
Notification when subscribing to stand-alone Web content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
"My Profile" is visible under the User Badge when there is no user profile page
legacy Troubleshooting
Issue After disabling automatically generated user profiles, "My Profile" is still listed under the user badge. This can occur when there is no user profile after being disabled through any of the following...
Behavior when a session expires while posting on the bulletin board
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Password syntax check "Allow words in dictionary" in password policy settings
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
The "Go to Site" button on the product menu is not displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Allow users to add content based on asset publishers
legacy How To
Issue Require permissions for a user to get an 'Add' option on a specific Asset Publisher. Steps to reproduce: 1) Role-1: User-1 is the Role-1 holder and Role-2: User-2 is the Role-2 holder. 2) Add an Asset...
Cannot manage files uploaded to User Personal Folder (accessible from Web Content Upload field)
legacy How To
Issue Created a Web Content structure using the Upload field When a new Web Content Article is created, two upload tabs are available: User Personal Folder Documents and Media Where can we access and manage files...
Total Count for Documents and/or Web Content
legacy
Issue We are looking for a way to determine how many web contents and documents are on our Liferay platform. Environment DXP 7.3  DXP 7.4 Resolution Liferay Support is limited in providing a groovy script for this...
Configuring Service Probes
legacy
Service Probes should be configured based on your individual business needs. The following overview is meant to explain the basics of how Service Probes work, so that you can better make decisions about...
How can I fetch a form's entries with API in DXP 7.4?
legacy How To
Issue 1. Get a vanilla 7.4 (latest update) 2. Create a form: form1 3. Put a text field on it: field1 4. Submit the form a couple of times, so that it will have a few entries. Question: how can I retrieve the form entries...
Selecting a new repository hook
legacy Troubleshooting
Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore...
What will generate previews for PDF files, if OpenOffice is enabled? PDFBox or OpenOffice?
legacy
Issue As the article at https://help.liferay.com/hc/en-us/articles/360029131731-Server-Administration-External-Services mentions   PDFBox is included with Liferay DXP and generates automatic previews for certain file types...
Checked Sites become unchecked at Instance Settings > Analytics Cloud
legacy Troubleshooting
Issue At Instance Settings > Analytics Cloud, when a new site is checked on the first page and another site is selected on a subsequent page, the first site becomes unselected after saving the modification. How can any...
How to map Web Content Selector fields to Web Content Display?
legacy
Issue Can a Web Content selector field be mapped to a Web Content Display on a Display Page Template? Right now, I can only select one specific Web Content article. Environment DXP 7.0+ Resolution This feature does not...
Entity content is too long for the configured buffer limit
legacy Troubleshooting
Issue When performing a custom search such as: IndexSearcherHelperUtil.search(searchContext, query); the following exception is thrown from Elasticsearch and no results are obtained from the...
Unable to set the custom configurations in the price range facet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using the 'speedwell' site template. 3. Navigate to the catalog. 4. Select the configurations of the price range facet. 5. Set the...
Unable to create the product with the provided default image
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Document and Media. 3. Upload an image. 4. Get the fileEntryId of the image. 5. Navigate to system settings > Catalog (in the first block...
Unable to search with special characters inside quotations
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create one basic web content named "test**". 3. Navigate to Liferay DXP(default web site). 4. Enter test** in the search bar, and the search result will...
How to modify existing Email template for announcements
legacy How To
Issue Is there any OOTB option to modify the announcements email template? Environment Liferay DXP 7.4 Resolution The template for the subject and body of announcement emails contained in the...
Filter option under Content exports all data
legacy Troubleshooting
Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...
After upgrading from 6.1 or 6.2 version, webforms widget is missing
legacy
Issue We have upgraded from Liferay Portal 6.1 or 6.2 version to DXP In this DXP 7.3 version, the Web Forms widget is missing and nothing is displayed in its location ( web-forms-portlet is unavailable) Environment...
Fragment with a dropzone doesn't work with the original dropzone in the master page
legacy Troubleshooting
Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area....
Clarification on Access to Old Logs on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article is intended to expand on and clarify the...
com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}
legacy Troubleshooting
Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100,...
All search widgets shows "Portlet is temporarily unavailable"
legacy Troubleshooting
Issue The sort widget breaks the search page Steps to reproduce 1) Go to the search page 2) Add a sort (search) widget to the page and refresh Expected Behavior: The Sort widget is successfully added without an...
Unable to add the product with promotion to the cart
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Navigate to Promotions and add the promotion to a product. 4. Navigate to Accounts > Create an...
Webhooks not being created with GitLab due to GitLab connection to Jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Webhooks are not being created when trying to connect a GitLab...
Button '-' doesn't work when creating a structure with repeatable field
legacy Troubleshooting
Issue When clicking on the '-' button, the field should be deleted Steps to Reproduce: 1) Navigate to Content & Data > Web Content > Structures. 2) Create a new structure as follows: Field 1 Type: Text Localizable:...
How can I see the number of all visits in Analytics Cloud?
legacy
Issue In the Analytics Cloud, we only see 'unique visitors' and not all visitors. Is it possible to see all visitors' data with Analytics Cloud? We would like to see the total number of visits on the site....
How to resolve Jenkins failing to build a service with a non-zero status of 127
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build the Liferay PaaS service, our...
Activities portlet doesn't show journal updates
legacy Troubleshooting
Issue The Activities widget/portlet does not notify when a Web Content is edited, it only notifies when a Web Content is either created or deleted. Environment DXP 7.4.x DXP 7.3.x DXP 7.2.x Resolution...
How to generate build logs with the --verbose flag in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes builds fail and we don't have enough...
/web/guest cannot be removed from the site url if a virtual host is active
legacy Troubleshooting
Issue It is not feasible to remove /web/guest from the site URL when a virtual host is configured. When accessed without /web/guest, the page keeps loading and displays a 404 error in the logs. Environment Liferay...
Option to export multiple web content translations
legacy
Issue Is it possible to translate web content in bulk for multiple locales? Environment Liferay DXP 7.3  Resolution In DXP, users can translate web content in different locales by selecting them from the UI and...
Removing an image from a fragment not possible
legacy Troubleshooting
Issue When a user uploads an image to a fragment on DXP 7.3, there is no possibility of removing the image from it. Users can either replace it with another one or remove the whole fragment. This is true for...
The number of sites displayed on My Sites differs for Administrators and general users.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unable to Deploy to environments or access the CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to start a build for an environment, the build...